Petco Sales Associate Reviews | Glassdoor

Petco Sales Associate Reviews

Updated November 17, 2017
217 reviews

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Sales Associate

2.8
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Petco CEO Brad Weston
Brad Weston
4 Ratings

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Pros
Cons
  • They start out at minimum wage and do not increase much from there unless your upper management like a GM or AM (in 121 reviews)

  • Really long hours and not the best work life balance (in 28 reviews)

More Pros and Cons

  1. Helpful (7)

    "Cashier"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Sales Associate/Cashier in San Jose, CA
    Former Employee - Sales Associate/Cashier in San Jose, CA
    Recommends
    Neutral Outlook
    Approves of CEO

    I worked at Petco full-time (More than a year)

    Pros

    Management and your coworkers are all passionate about animals. Theres always room to grow and information to learn. Become a specialist or stay a cashier, just be happy.

    Cons

    Bagging live crickets, large and small, was torture. I, however, never did it and was lucky to have coworkers who understand. And no, picking up dog poop is not a con. Lol

    Advice to Management

    Encourage less group interviews and bag your own crickets! Lol


  2. "Tyrannical Overlords and Other Grievances"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Sales Associate in Parsippany, NJ
    Former Employee - Sales Associate in Parsippany, NJ
    Doesn't Recommend
    Negative Outlook
    No opinion of CEO

    I worked at Petco full-time (Less than a year)

    Pros

    Coworkers, Getting to work with animals and about 98% of the customers were nice

    Cons

    Some of the worst "leaders" a store could ask for, favoritism, internal feuds, tampering with hours, drama, no communication, floor plan changes designed by people who never held a bag of dog food and absolutely no recognition for hard workers

    Advice to Management

    Close your company. You have no business treating your employees in such a poor manner. Either that or reeducate your management and dedicate more time to giving proper investigations into individual stores. The censors prevent me from accurately giving insight to how I truly feel about this place.

  3. Helpful (2)

    "Working At Petco"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Sales Associate/Cashier
    Current Employee - Sales Associate/Cashier
    Recommends
    Neutral Outlook
    No opinion of CEO

    I have been working at Petco part-time (Less than a year)

    Pros

    Working with animals is very rewarding on a personal level.

    Employee discount of 20% (any store, not online). Always compare online prices! The store will match Petco.com, PetsMart.com, Chewy.com and Amazon.com. Your employee discount stacks with clearance prices, sales/pet pals prices, and deep discount events such as reptile rally where you can get 70% off on any reptile (I believe it also covers amphibians and arachnids). Your discount also applies to the grooming salon and Vetco.

    Merrick dog food discount of 40%

    If you’re a good worker, some of the staff will give you little rewards like Starbucks, sodas or snack foods now and then.

    Cons

    Having to care for some animals in a manner which you know is not correct or healthy for the species is frustrating, but corporate sees them as merchandise, so they cut costs where they can. Be prepared to he blamed by the public for the care the animals receive, and to be presumed to be ignorant of animal care because you work for a corporate big box pet store.

    Part time hours (even if you were given a full time offer letter). No benefits at part time.

    Little to no opportunities for advancement unless you transfer to a different store.

    Low pay.

    Social politics. The staff is pretty friendly for the most part, but there is definitely preference among some of them for working with or even talking to certain other staff. There is also one staff member who gets talked about a lot behind their back and it isn’t right, but confronting people about it will only create problems for you while not resolving anything.

    They run on a skeleton crew, and never have enough people to run the store to corporate’s claimed standards. Corporate doesn’t give management enough hours to realistically do it (this is a national problem, not just at this store, it’s a case of corporate greed plain and simple).

    Advice to Management

    Be more efficient with the resources you have and be team players. No one should have an attitude of “that task is beneath me”. If you see it needs to be done and your coworker is busy, do it!


  4. "Very disappointing"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Sales Associate in Kailua Kona, HI
    Former Employee - Sales Associate in Kailua Kona, HI
    Doesn't Recommend
    Negative Outlook
    No opinion of CEO

    I worked at Petco part-time (Less than a year)

    Pros

    Supporting good causes, mostly fun coworkers, get to spend time with animals.

    Cons

    Management constantly lied about hours and positions. Lots of malicious gossip. High levels of distrust. Inexperienced and shortsighted, and unethical management.

    Advice to Management

    Listen to your employees. Work on trust. Take constructive criticism. Stop losing good workers because of ego.


  5. "Cashier and sales associate"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Sales Associate/Cashier in Omaha, NE
    Former Employee - Sales Associate/Cashier in Omaha, NE
    Negative Outlook
    Approves of CEO

    I worked at Petco full-time (More than a year)

    Pros

    A couple of my coworkers made me want to keep this job, and honestly that’s a horrible reason to stay at a job.

    Cons

    The management brought personal issues to work and took it out on lower employees. Management constantly made the cashiers do their job for them so they can stay in the break room on their phones. There were multiple instances of animal and customer safety that management ignored. They constantly lost animals in the store and didn’t bother to look for them, they just filled out paperwork claiming they had died.

    Advice to Management

    Care about your work. Care about your store, and your employees. Without them the store can’t be open, and you don’t have a job. Take care of the store and your workers.


  6. Helpful (1)

    "Animals do not always come first..."

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Sales Associate/Cashier
    Former Employee - Sales Associate/Cashier
    Doesn't Recommend
    Disapproves of CEO

    I worked at Petco full-time (More than 3 years)

    Pros

    Get to be around animals and pets all day
    Awesome employee discounts

    Cons

    Not enough focus on caring for animals in store
    Always cutting hours/ never enough employees
    Management (DM and above)

    Advice to Management

    Treat your store employees as good as you treat your corporate center employees.


  7. Helpful (1)

    "It's minimum wage retail"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Sales Associate/Cashier
    Former Employee - Sales Associate/Cashier
    Doesn't Recommend
    Neutral Outlook
    Disapproves of CEO

    I worked at Petco part-time (More than 3 years)

    Pros

    Great coworkers, got to pet lots of dogs

    Cons

    corporate doesn't care about workers, only pays lip service to caring about the animals. Started drastically cutting back on hours for all the stores in the district after my first year there.

    Advice to Management

    Give stores more hours, hire more employees for better coverage, use more than a skeleton crew for shifts.

  8. "Fine for part time"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Retail Sales Associate in Rancho Palos Verdes, CA
    Former Employee - Retail Sales Associate in Rancho Palos Verdes, CA
    Neutral Outlook
    No opinion of CEO

    I worked at Petco part-time (More than a year)

    Pros

    Easy work for the most part

    Cons

    Pretty awkward hours at times (4, 5am)


  9. "Worst"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Sales Associate
    Current Employee - Sales Associate
    Doesn't Recommend
    Neutral Outlook
    No opinion of CEO

    I have been working at Petco part-time

    Pros

    Pay is ok
    Get to work with animals

    Cons

    Work 40 hours a week for part time because full time is never available.
    Don't get paid for driving miles on bet runs
    Managers don't care about you only there schedule.
    Don't ever think about leaving for a family emergency unless you are a manager.
    If you have any mental disorders good luck.
    Managers don't care if you get harassed.
    Unless you aren't like the others that have worked there for 6 months you will be shut out of there cliques.
    Managers and some employees with make you feel in wanted.
    Dare to work here if you have a deep skin layer.

    Advice to Management

    Please treat us like adults and not idiots. Don't be the mean high school cliques.


  10. "Ok, retail, what can you expect?"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Retail Sales Associate in Spokane, WA
    Former Employee - Retail Sales Associate in Spokane, WA
    Recommends
    Positive Outlook
    Approves of CEO

    I worked at Petco part-time (More than a year)

    Pros

    Learning a lot about pets

    Cons

    always part time, strange people stealing things

    Advice to Management

    allow full time!