Petco Reviews in San Diego, CA | Glassdoor

Petco San Diego Reviews

Updated October 10, 2017
115 reviews

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San Diego, CA Area

2.7
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Petco CEO Brad Weston
Brad Weston
7 Ratings

115 Employee Reviews

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Pros
Cons
  • They start out at minimum wage and do not increase much from there unless your upper management like a GM or AM (in 117 reviews)

  • Slashing payroll when they themselves admit the only way to survive only shopping onslaught is thru great customer service (in 58 reviews)

More Pros and Cons

  1. "Great place to live, work and play!"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Vice President in San Diego, CA
    Current Employee - Vice President in San Diego, CA
    Recommends
    Positive Outlook
    Approves of CEO

    I have been working at Petco full-time (More than 3 years)

    Pros

    Great workspace, smart people, pet friendly.

    Cons

    Increased competition and general retail challenges.

    Advice to Management

    Double down on digital investments and do more with services.


  2. Helpful (4)

    "Guest Experience Leader"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Guest Experience Leader in San Diego, CA
    Current Employee - Guest Experience Leader in San Diego, CA
    Doesn't Recommend
    Negative Outlook
    No opinion of CEO

    I have been working at Petco full-time (More than 10 years)

    Pros

    They promote from within and are always ready to promote if you are hard working and don't mind relocating.

    Working with animals is great! It's easy to destress when you can pull a conure or ferret out and play with them for a few moments.

    Uniforms and training provided.

    Excellent PTO and flexible scheduling. After 90 days, at full time, you get 120 hours PTO to use at your discretion.

    Cons

    They ONLY promote from within, unless you are a Store Leader.

    It is had to find the time to get your training done.

    There is no sick pay separate from your PTO pay.

    Average wage is low compared to other companies.

    Advice to Management

    Please make everyone's job expectations clear. Some people do more then their job expectations to make up for others short comings.

    Use the MyPetcoRecognition app to recognize partners accomplishments.

  3. Helpful (2)

    "Good company not going fast enough for Omni-channel customers."

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - General Manager in San Diego, CA
    Current Employee - General Manager in San Diego, CA
    Doesn't Recommend
    Neutral Outlook
    Approves of CEO

    I have been working at Petco full-time (More than 8 years)

    Pros

    Lots of animals and people to speak with about animals. It has a lot of animal interactions.

    Cons

    Too much tasking and not enough customer engagement.

    Advice to Management

    To increase payroll to allow for a bigger workload or lessen the tasks to create better customer engagement. If you ease your internet access for the customers and make things more convenient, you wouldn't have to have cheaper prices. Self check out and easy access to online shopping and in store shopping would increase traffic.


  4. Helpful (1)

    "Complete Nightmare - Headquarters"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Anonymous Employee in San Diego, CA
    Former Employee - Anonymous Employee in San Diego, CA
    Doesn't Recommend
    Negative Outlook
    Disapproves of CEO

    I worked at Petco full-time (More than 3 years)

    Pros

    Bring your pets to work, new building. That is literally it, hard to find something positive so I’ll just keep it at that.

    Cons

    Leadership is absolutely terrible, and the headquarters culture is a total nightmare. The building is full of terribly depressed people. There is no strategy at all and no one believes in the digital revolution. It’s the next Circuit City, Sears etc.

    Advice to Management

    To the board, hire turn around senior leaders.


  5. Helpful (1)

    "Behind the Game"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Analyst in San Diego, CA
    Current Employee - Analyst in San Diego, CA
    Doesn't Recommend
    Neutral Outlook
    Disapproves of CEO

    I have been working at Petco full-time (More than 8 years)

    Pros

    Great People to work with. Bring your pet to work

    Cons

    Green Senior Leadership with messy execution

    Advice to Management

    Pick a strategy and stick with it.


  6. Helpful (5)

    "Corporate Office (Full-Time)"

    StarStarStarStarStar
    Current Employee - Anonymous Employee in San Diego, CA
    Current Employee - Anonymous Employee in San Diego, CA

    I have been working at Petco full-time

    Pros

    Every company has its ups and downs; this is particularly typical of retail. That being said, my experience at Petco has been mostly good. I think it all really comes down to whether you are a good cultural fit for your specific department and, in general, where Petco’s headed.

    There are managers who are affiliative leaders, and there are some who are democratic leaders. It all depends on who you report to and whether or not his/her leadership style meshes well with your personality, but everyone is very nice.

    Cons

    There are a few managers who are micromanagers.

    Advice to Management

    1. Invest in employee happiness. Encourage employees to get to know each other on a social level during work hours.

    Ex. DogVacay has "frequent happy hours," Adobe has "speed networking events," etc.

    2. Encourage risk-taking and reward courage.

    Ex. "[Adobe] Employees receive patents for their ideas and are awarded bonuses for those creations at an annual banquet."


  7. Helpful (6)

    "NO. Just no."

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Anonymous Employee in San Diego, CA
    Former Employee - Anonymous Employee in San Diego, CA
    Doesn't Recommend
    Negative Outlook
    Disapproves of CEO

    I worked at Petco full-time (More than 3 years)

    Pros

    I had some amazing co-workers, both human and non-human (pets allowed in the office!) That's it. Nothing more positive to say.

    Cons

    Top heavy company. Too many leaders that all have differing opinions and no decisions can be made as a result. Instead they wait until the last possible second and expect the workers to get it done. The culture is bordering on toxic. They do shady things such as we didn't get a bonus this past year since sales were down. The shady part is that they didn't tell any of the employees. They were hoping we wouldn't notice. And I know a bonus isn't guaranteed, but they could've communicated WAY better. Instead they just look greedy.
    The leaders also expect their workers to basically be mindless robots that just do whatever they ask no matter how ridiculous. And save your breath if you have a good idea, they won't listen to you anyway.
    You also have an EXTREMELY hard time moving up in the company unless you completely change your career path. Or your boss quits. Otherwise most jobs are dead ends.

    Advice to Management

    COMMUNICATE with your employees. Realize that they have lives outside of work. Stop taking things away and start giving things back so morale isn't terrible.

  8. Helpful (5)

    "Cultural nighmare"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Anonymous Employee in San Diego, CA
    Former Employee - Anonymous Employee in San Diego, CA
    Doesn't Recommend
    Negative Outlook
    Disapproves of CEO

    I worked at Petco full-time

    Pros

    + You can bring your pets to work

    Cons

    - Leadership (Micro Managers all the way up to the CEO, Finger Pointing, Lack of Accountability)
    - Lack of clear strategy vision (changes with the wind)
    - Culture (Finger pointing, leadership thinks there's a 'talent issue' and takes no accountability for culture, nobody is held accountable, execs take bonuses in years when bonuses aren't handed out to anybody, lack of career coaching, advancement, leadership wants minions/doers, not thinkers or people that will challenge their thinking)
    - 5-10 people have been quitting a week for the past 2+ months, including high potential talent
    - They don't understand what it means to be an Omni channel retailer and the importance of .com (decisions are made in silos to drive margin vs what's right for the customer)
    - Slow pace and the amount of time and rigor it takes to move something simple forward because of the bureaucracy is mind blowing (CEO likes to be involved in minute decisions vs spending time and efforts setting clear strategy and engaging and inspiring the team)
    - Talent is an after thought and they restructure 1-2 times a year to get rid of the "bad talent" so continual layoffs happen because they can't get it right

    Advice to Management

    Take accountability, articulate a clear strategy with clear end goals in mind (words on a piece of paper like instocks and Omni channel don't consitute a clear strategy) and focus on talent!!!


  9. Helpful (3)

    "Good title to have in today's workforce"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Vendor Analyst in San Diego, CA
    Current Employee - Vendor Analyst in San Diego, CA
    Recommends
    Positive Outlook
    Approves of CEO

    I have been working at Petco full-time (More than a year)

    Pros

    You can bring your pet to work

    Cons

    No major cons that I have experienced. No workplace is perfect.


  10. Helpful (6)

    "It's not what it used to be"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Guest Experience Leader in San Diego, CA
    Current Employee - Guest Experience Leader in San Diego, CA
    Doesn't Recommend
    Negative Outlook
    No opinion of CEO

    I have been working at Petco full-time (More than 8 years)

    Pros

    A majority of the people I work with are really the only reason I still work there, which, when you think about it, isn't a great reason

    Cons

    - unrealistic workload with the payroll provided. They want more (much more) with less. The result is half assed performance and stressed employees
    - upper management perpetuates unfair behaviors such as retaliation nepotism, in addition to setting a very bad example of how to treat your direct reports. Market leaders, district leaders, animal Care and service leaders all have a very condescending tone when they come into the stores. They really don't appreciate the hard work employees put in every day, and instead dwell on every possible negative aspect
    -the pay is terrible, raises are a joke and insult, and opportunities for involvement are all based on who you know or how much Brown nosing you do

    Advice to Management

    Respect your employees. Don't make us use lingo like "partner's" and treat us like slave's, it's patronizing and quite insulting. For the amount of work that even a basic partner does, minimum wage does not compensate, so either pay fairly or stop trying to force feed us propaganda about we believe this and that. No employee is going to be passionate about their job if they don't get adequately compensated for their contribution


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