Petplan Reviews | Glassdoor

Petplan Reviews

Updated April 10, 2019
64 reviews

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3.4
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Petplan President and CEO Paul Guyardo
Paul Guyardo
3 Ratings

Employee Reviews

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Pros
  • "Work from Home equipment and scheduled WFH days" (in 12 reviews)

  • "Beautiful work environment with lots of perks including bring your pets work" (in 6 reviews)

Cons
  • "The new leadership here is awful, it’s such a boys club" (in 4 reviews)

  • "I would not recommend customer service for any form of insurance" (in 3 reviews)

More Pros and Cons

  1. Helpful (2)

    "I really enjoy working here!"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Administrative in Newtown Square, PA
    Current Employee - Administrative in Newtown Square, PA
    Recommends
    Positive Outlook
    Approves of CEO

    I have been working at Petplan full-time (Less than a year)

    Pros

    -Dogs in the office of course!

    -The People

    -A laid back & casual environment

    -An environment that allows us to ask questions, learn and grow professionally

    -Working from home is not frowned upon

    -Work / Life Balance!

    -Fast paced

    -A leadership team that listens and actually takes action on what they hear

    -Company growth, big things happening!

    -Yappy Hours!

    Cons

    -Growing Pains (a necessary evil)

    -Deferred maintenance clean-up and distractions that disrupt the business

    -Better pay for CS reps, they are our front line!

    Advice to Management

    -Keep being as transparent as you can be

    -Keep providing opportunities for us to communicate with you

    -Keep listening!

    -Continue to engage and empower us

    -All leadership members should interact more with various job levels/departments

    -I can see the positive impact you are having on the business, keep pushing forward


  2. Helpful (2)

    "Change is good"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Anonymous Employee
    Current Employee - Anonymous Employee
    Recommends
    Positive Outlook
    Approves of CEO

    I have been working at Petplan full-time (Less than a year)

    Pros

    New leadership is actually working really hard to make this business do better than it has done in a long time. They share information with us and give straight answers. I feel like I'm part of a team that's finally winning and quite honestly, it's very inspiring.

    Cons

    There's a lot of staff movement right now because some people don't like change and others are just negative.

    Advice to Management

    Keeping us informed feels good so please keep doing it. Also remember haters are always gonna hate.

  3. Helpful (2)

    "No Pain No Gain!"

    StarStarStarStarStar
    Current Employee - Anonymous Employee
    Current Employee - Anonymous Employee

    Pros

    Company is on the right track for growth and opportunity. Greater transparency and clear mission promotes faster results. I feel challenged by this. I appreciate the pet friendly office, beautiful space and Kind bars available in the atrium kitchen.
    New employees are bringing fresh approaches to a growing business category.

    Cons

    Change, with new leadership can be hard at times. But, greater accountability, checking spending and open minded thinking will benefit us all long term.


  4. Helpful (3)

    "Great place to work for"

    StarStarStarStarStar
    Current Employee - Claims Adjuster
    Current Employee - Claims Adjuster
    Recommends

    I have been working at Petplan full-time (More than a year)

    Pros

    The atmosphere is great in the office, it is a really fun place to work with a lot of really great people! The location is also great and the flexibility with hours is beneficial to a healthy work life balance. Everyone is very nice, extremely approachable and very helpful to one another in my department!

    Cons

    Company Communication could be the slightest bit better. But within my department there are no communication issues, we all work well as a team!


  5. Helpful (2)

    "Great People"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - HM2
    Current Employee - HM2
    Recommends
    Neutral Outlook
    No opinion of CEO

    I have been working at Petplan full-time (More than 3 years)

    Pros

    The people you work with make it worth while

    Cons

    Pay could be better

    Advice to Management

    pay your customer service agents more


  6. Helpful (2)

    "Enjoyable place to work - great office space & culture"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Customer Service in Newtown Square, PA
    Current Employee - Customer Service in Newtown Square, PA
    Recommends
    Positive Outlook

    I have been working at Petplan full-time (More than a year)

    Pros

    I have worked at Petplan for two years and have overall really liked the experience. Pay and benefits are competitive. As a dog lover, no better office space in the area and I can bring my pup into work some days. Company seems on good trajectory.

    Cons

    It was a little turbulent with management changes, but now there's new leadership in place and they're good about sharing the strategy moving forward.

    Advice to Management

    Keep communicating the goals to your team and let me take my dog into the office every day!


  7. Helpful (2)

    "Great Company!!!"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Anonymous Employee in Newtown Square, PA
    Current Employee - Anonymous Employee in Newtown Square, PA
    Recommends
    Positive Outlook

    I have been working at Petplan full-time (More than a year)

    Pros

    A passionate & talented group of people. Great environment & culture. Tremendous opportunity for growth.

    Cons

    High growth environment & therefore not for those who are looking to mail it in

    Advice to Management

    Continue to stay focussed on all the initiatives that are driving the company's growth and continue to maintain a positive work culture

  8. Helpful (3)

    "No positive outlook"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Marketer
    Former Employee - Marketer
    Doesn't Recommend
    Negative Outlook
    Disapproves of CEO

    I worked at Petplan full-time (More than a year)

    Pros

    There are some good people left, but not many and they won't be there much longer.

    Cons

    Leadership is a boys club that believes Petplan should be your life since they all live in an apartment next to the office away from their families, so Petplan is their life. They micromanage a ton, so there is no room to be creative and they are driving out the current teams in order to replace them with agencies and other people who will follow them without question. There is definitely a lack of understanding that employees have family and you can read on Philly.com that this is a larger problem. They drove out a VP after she had a newborn because they never let her take uninterrupted parental leave because a VP needs to be accessible.

    Advice to Management

    Start to value your employees, treat them with respect, hire women, and actually empower them and pay them appropriately.


  9. Helpful (6)

    "Sinking ship"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Anonymous Employee in Newtown Sq, PA
    Current Employee - Anonymous Employee in Newtown Sq, PA
    Doesn't Recommend
    Negative Outlook
    No opinion of CEO

    I have been working at Petplan full-time (More than 3 years)

    Pros

    Work from home capabilities

    Direct managers do seem to actually care about employees

    Cons

    It’s not secret that the culture has changed after the Ashtons were unseated from their positions (on take your kid to work day, no less...Awkward!) The board brought in all new upper management from outside the company and kept them as “consultants” for over a year. The new CEO and new management is all male and none seem to be pet lovers.

    The shadiness of mapping long-standing policy holders into high deductible policies is unmeasurable. The majority of these people depend on us and we are letting them down. It’s unethical and icky.

    We are denying claims for reasons we never have before without giving the policy holders a heads up.

    Overall things are going downhill

    Advice to Management

    Stop acting like everything is fine and like your employees can’t sense what’s going on. It’s like when a kid knows their parents are going to get divorced before they’re told directly. The town hall meetings dont help.

    Taking away the measly $50 holiday bonus was also a real kick in the teeth.


  10. Helpful (5)

    "Customer Service - Very poor experience"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Anonymous Employee
    Former Employee - Anonymous Employee
    Doesn't Recommend
    Negative Outlook
    No opinion of CEO

    Pros

    Ample paid time off

    The Office Manager

    You acquire thicker skin

    Work from Home equipment and scheduled WFH days

    Cons

    Unpaid lunch

    Empathy guidelines feel forced and insincere

    Growing in the company means Petplan adds bonuses to your paycheck, your base salary will not increase

     Management made it a point to get the company employees to rally and cheer in the cafeteria after explaining their new concept of lowering coverage when a sick cat or dog was costing Petplan too much money.

    I would not recommend customer service for any form of insurance. Tasks you will be assigned (inbound calls, email, etc.) are typically with a policyholder that has either a bill they need assistance with or a problem with Petplan (such as Petplan lowering their coverage or increasing their annual rate by an absurd number)

    You will hate yourself after working here due to stress, on and off the clock. In my opinion, there was no breaking away from this. You will constantly have to explain claims denials, premium increases, the corners that Petplan cut, and so much more every single day. The thought of going into work every day drove me insane.

    Advice to Management

    There was no reason for Petplan to not provide a Christmas bonus at the end of 2018. Every year it's been a $50 bonus. $50! To strip away the smallest holiday bonus anybody has seen is the biggest slap in the face to your employees.

    There is very little communication between departments, management, and employees.

    Upstairs management is cliquey.