Petplan Reviews

Updated May 4, 2021

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Found 101 of over 102 reviews

3.8
71%
Recommend to a Friend
72%
Approve of CEO
Petplan President and CEO Paul Guyardo
Paul Guyardo
31 Ratings
Pros
  • "Work from home is a great benefit(in 17 reviews)

  • "Benefits: We have a pet friendly office which makes it difficult to have a bad day(in 9 reviews)

  • Cons
  • "He’s only trying to put as much money in his own pocket as possible(in 5 reviews)

  • "But within my department there are no communication issues, we all work well as a team(in 4 reviews)

  • More Pros and Cons
    Pros & Cons are excerpts from user reviews. They are not authored by Glassdoor.
    1. 5.0
      Current Employee

      One of the best companies I've ever worked in

      May 4, 2021 - Administrative 
      Recommend
      CEO Approval
      Business Outlook

      Pros

      Fast paced, exciting things happening and more to come. Being a part of a company that practices and respects diversity and inclusiveness. Work / Life balance. Wellness Program. Down to Earth management team.

      Cons

      Post-Covid - Working from home can sometimes feel like you are disconnected from your co-workers. Tech glitches to work through.

      Continue reading
      1 person found this review helpful
    2. 3.0
      Former Employee, more than 3 years

      Amazing people, unstable leadership

      Feb 15, 2021 - Anonymous Employee 
      Recommend
      CEO Approval
      Business Outlook

      Pros

      • The people you work with are some of the best • HR takes the time to really promote a great culture & listen to employee's concerns, as well as doing what they can to improve things - Emily Paffett is an amazing HR leader • Pay is decent and you get a solid amount of paid holidays/PTO • Before the pandemic, happy hours and team lunches & events were commonplace • Lots of understanding and flexibility when there are events going on in your personal life • Good severance package, HR handles this part of things very well

      Cons

      • The company is going through so many changes (and has been for years) that it creates a very unstable and uncertain work environment • Your loyalty to them does not matter, if it suits them, they will remove or replace you - this happened to me and several other employees I was close with • The CEO is stuck in his ways. Changes his mind constantly and tries to be involved in every aspect of the business, throwing off how specific departments work and causing lots of last minute adjustments and changes to predetermined plans

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      2 people found this review helpful
    3. 4.0
      Current Employee, more than 3 years

      Almost there

      Apr 1, 2021 - Claims Specialist 
      Recommend
      CEO Approval
      Business Outlook

      Pros

      Defined goals are set for teams to follow when approaching workload. Management is supportive with questions asked of them. Company offers an open door policy and surveys about company culture. CEO is welcoming to staff and reaches out for feedback along with scheduling group meetings.

      Cons

      Workload can be demanding with limited resources. We are going through a rough patch with tech updates which has increased volumes. We are not out of the storm yet but are formulating strategies. Increased communication is needed at this time.

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      1 person found this review helpful
    4. 5.0
      Current Employee

      Great Company

      Apr 16, 2021 - Vice President Finance in Ambler, PA
      Recommend
      CEO Approval
      Business Outlook

      Pros

      Growing business, great product, team oriented

      Cons

      Lots to be done. Long hours

      1 person found this review helpful
    5. 5.0
      Current Employee, more than 1 year

      Many career growth opportunities with great leadership

      Mar 21, 2021 - Business Analyst in New York, NY
      Recommend
      CEO Approval
      Business Outlook

      Pros

      Booming business with many opportunities to grow your career. Leadership team is very smart and tactical

      Cons

      Work from home can be difficult

      3 people found this review helpful
    6. 5.0
      Current Employee, less than 1 year

      A Happy Place

      Feb 18, 2021 - Anonymous Employee 
      Recommend
      CEO Approval
      Business Outlook

      Pros

      Nice work environment. Friendly coworkers. Concerned about COVID. Committed to diversity. The company has great energy and vibe that comes from the top.

      Cons

      COVID-Life has made it difficult to bond with co-workers. We are tackling a lot, and the fast pace can sometimes feel frenetic.

      Continue reading
      1 person found this review helpful
    7. 5.0
      Current Employee

      Growing Company That is Hiring!

      Feb 24, 2021 - Inside Sales Representative in Hartford, CT
      Recommend
      CEO Approval
      Business Outlook

      Pros

      1) Customer focused company 2) Friendly people and manager 3) New systems being installed for easier workflow for Sales

      Cons

      1) New systems took time to be installed and implemented

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      1 person found this review helpful
    8. 4.0
      Current Employee, more than 3 years

      More Positives than Negatives

      Feb 24, 2021 - Manager 
      Recommend
      CEO Approval
      Business Outlook

      Pros

      Committed, caring co-workers. Company is growing. Days go by quickly because there's plenty to do. Finally upgrading outdated technology.

      Cons

      Making tech upgrades is hard and stressful.

      Continue reading
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    9. 3.0
      Current Employee

      Going downhill

      Mar 29, 2021 - Claims 
      Recommend
      CEO Approval
      Business Outlook

      Pros

      They offer flexible schedules and are generally low key

      Cons

      Upper management has gone downhill and the focus has moved to all profits and they no longer care about employees well being

      1 person found this review helpful
    10. 1.0
      Former Employee, more than 1 year

      Meh

      Dec 15, 2020 - Web Designer in Newtown Square, PA
      Recommend
      CEO Approval
      Business Outlook

      Pros

      Employees are great people. The offices and building are nice. The company is doing good because non leadership staff are making it good.

      Cons

      He isn't that great - Example - He will be 100% happy with ideas, research, findings, campaign, concept, prototype and build. Next day after presentation, he acts like the whole project is "some weird new age BS dumb idea" that he has never heard off and isn't sure how we got here. He gets upset about us wasting time and acts confused about what we have been working on. He will then throw out random old school ideas that apply to print advertising campaigns or something "he did" at DirectTV way back in the day... While the rest of us are keeping the wheels on the bus on the DL and making money for the company (doing things that he can't comprehend) he is gradually dissolving the very departments and outsourcing ALL our teams... as well as his own accountability and responsibilities.

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      2 people found this review helpful
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