Pets at Home Reviews | Glassdoor

Pets at Home Reviews

Updated May 25, 2017
118 reviews

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Full-time Part-time

2.6
Star Star Star Star Star
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Pets at Home Group CEO Ian Kellett
Ian Kellett
13 Ratings

118 Employee Reviews

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Pros
  • Loved working with animals and talking to customers (in 12 reviews)

  • There was a great team working and a very supportive store manager (in 8 reviews)

Cons
  • This meant that instructions were often confused and could lead to friction between certain members of staff (in 8 reviews)

  • The area managers have a reputation for bullying and managers are left with a constant fear for their jobs (in 12 reviews)

More Pros and Cons

  1. "Working at Pets at Home was okay - plenty of chance to grow within the company, but not very fulfilling work"

    Star Star Star Star Star
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Customer Service Assistant in New York, NY
    Current Employee - Customer Service Assistant in New York, NY
    Recommends
    Neutral Outlook
    No opinion of CEO

    I have been working at Pets at Home full-time (More than a year)

    Pros

    It was fine working here - coworkers were very nice, and management was very fair, plenty of emphasis on team bonding

    Cons

    It can get a little boring sometimes - there are no enticements to get you to stay, or work harder, you are just viewed as a replaceable part of a large team

    Advice to Management

    Better communication with all levels of staff


  2. "sales assistant"

    Star Star Star Star Star
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Anonymous Employee
    Former Employee - Anonymous Employee
    Neutral Outlook
    No opinion of CEO

    Pros

    good benefits working with animals

    Cons

    clicky if you dont fit in, customers


  3. "Nice job but has its drawbacks"

    Star Star Star Star Star
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Store Colleague in Basildon, East of England, England (UK)
    Current Employee - Store Colleague in Basildon, East of England, England (UK)
    Doesn't Recommend
    Negative Outlook
    No opinion of CEO

    I have been working at Pets at Home full-time (More than a year)

    Pros

    Working with animals, charity drives

    Cons

    Favouritism by management, expected to carry out too much work in too little time, too much focus on kpis then actual service, pay is terrible for what you do on a daily basis, no real career prospects unless you want to be a member of management or in the groom room.


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  5. "Great place to work"

    Star Star Star Star Star
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Anonymous Employee
    Former Employee - Anonymous Employee
    Recommends
    Positive Outlook
    Approves of CEO

    I worked at Pets at Home full-time (More than 3 years)

    Pros

    Great people, if you are willing to put 100% in you can learn and progress quickly. You have lots of fun and get to raise money for pets without homes and re home pets. Pay isn't bad more than minimum wage

    Cons

    There are none. If I was to say anything it would be sometimes late hours can interfere with family let life

    Advice to Management

    Keep pushing to get better


  6. Helpful (1)

    "Store Colleague"

    Star Star Star Star Star
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Store Colleague in Reading, England (UK)
    Former Employee - Store Colleague in Reading, England (UK)
    Doesn't Recommend
    Neutral Outlook
    No opinion of CEO

    I worked at Pets at Home (More than a year)

    Pros

    Loved working with animals and talking to customers.

    Cons

    Bullying and favouritism of employees by management, not a pleasant environment to work in.


  7. "Not a good place to work"

    Star Star Star Star Star
    • Career Opportunities
    • Comp & Benefits
    Current Employee - Store Colleague
    Current Employee - Store Colleague
    Doesn't Recommend
    Neutral Outlook
    No opinion of CEO

    Pros

    There are none I feel I have wasted a few years of my life working for this company to get nothing out of it.

    Cons

    False promises, hounded on every shift for KPIs, don't feel you are taken serious enough when you have a problem and forced to do things you feel uncomfortable doing. Assistant managers in the store I worked in were lazy

    Advice to Management

    Store managers should take more notice if colleagues


  8. "Poor"

    Star Star Star Star Star
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Store Colleague
    Current Employee - Store Colleague
    Doesn't Recommend
    Neutral Outlook
    Disapproves of CEO

    I have been working at Pets at Home part-time (More than a year)

    Pros

    Animals are in the same building as you

    Cons

    over worked, stressed, unhappy and exhausted staff

    Advice to Management

    more staff, less pressure


  9. "Bullying"

    Star Star Star Star Star
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Store Colleague in London, England (UK)
    Former Employee - Store Colleague in London, England (UK)
    Doesn't Recommend
    Negative Outlook
    Disapproves of CEO

    I worked at Pets at Home (More than a year)

    Pros

    Pay day. Eventually getting home after doing half hour extra graft for free every night.

    Cons

    The whole company is a joke. Bullying, lazy management playing on facebook and drinking coffee in the office or the toilet. Animals come last. Being told by the manager that she would love to knock a cyclist off their bike when she knew i was cycling to work. Having her minions sitting next to us telling us what answers to type in on our colleagues survey. Eg. No bullying, fun place to work. . It's all lies to make the boss look good. Told HR and they did nothing. Such a false , disgusting place to work. Managenent laughing at the mental health awareness week. Such vile people.

    Advice to Management

    No point giving management advice as they wouldnt listen. They flex their management muscles because there is nothing else to them. Its not a fun place to work. We do not like the stupid shoals, they are very childish and we pretend to like them to keep management happy .


  10. "Dog grooming assistant"

    Star Star Star Star Star
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Grooming Assistant
    Former Employee - Grooming Assistant
    Doesn't Recommend

    I worked at Pets at Home full-time (Less than a year)

    Pros

    Staff discount
    Work with animals

    Cons

    All about money.. Disgusting , had to work through lunches all the time have to meet targets every day making money ..you work most weekends and bank Holidays

    Advice to Management

    Wake up! Stop bullying staff into meeting targets and swiping VIPs. Saying we can groom so many dogs a day in time allocated?!? How!?! When your grooming on your own with a difficult dog then run behind .


  11. Helpful (2)

    "No respect for staff"

    Star Star Star Star Star
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Store Colleague in Edinburgh, Scotland (UK)
    Current Employee - Store Colleague in Edinburgh, Scotland (UK)
    Doesn't Recommend
    Negative Outlook
    No opinion of CEO

    I have been working at Pets at Home (More than a year)

    Pros

    Get to care for animals and learn about them and see dogs in shop each day

    Cons

    Pay is very poor and very badly handled. Don't get paid for all the hours worked which managers dont care about. Expected to learn a lot and do a lot of training with no reflection of this on the pay.
    Animals are not always given the correct care and managers are too busy to deal with this.
    Staff are treated like they should care about Pets at Home 24/7, work for free when needed and pick up for the people who want to have a lazy day whenever they feel like it.

    Advice to Management

    Teach managers how to deal with people, reconsider low wages and hire more staff


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