Pets at Home Reviews | Glassdoor

Pets at Home Reviews

Updated January 7, 2018
160 reviews

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2.4
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Pets at Home Group CEO Ian Kellett
Ian Kellett
32 Ratings

160 Employee Reviews

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Pros
  • Gaining experience working with animals, good people on the team, good training on animal nutrition (in 22 reviews)

  • There was a great team working and a very supportive store manager (in 9 reviews)

Cons
  • This meant that instructions were often confused and could lead to friction between certain members of staff (in 10 reviews)

  • Seems like anyone above store manager level is hiding away (area managers - what is going on (in 17 reviews)

More Pros and Cons

  1. "Working at Pets at Home was okay - plenty of chance to grow within the company, but not very fulfilling work"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Customer Service Assistant in New York, NY
    Current Employee - Customer Service Assistant in New York, NY
    Recommends
    Neutral Outlook
    No opinion of CEO

    I have been working at Pets at Home full-time (More than a year)

    Pros

    It was fine working here - coworkers were very nice, and management was very fair, plenty of emphasis on team bonding

    Cons

    It can get a little boring sometimes - there are no enticements to get you to stay, or work harder, you are just viewed as a replaceable part of a large team

    Advice to Management

    Better communication with all levels of staff


  2. "Basic"

    StarStarStarStarStar
    Current Employee - Anonymous Employee
    Current Employee - Anonymous Employee

    I have been working at Pets at Home part-time

    Pros

    I work with a great team

    Cons

    The pay could be better

  3. "Store Colleague"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Anonymous Employee
    Former Employee - Anonymous Employee
    Doesn't Recommend
    Neutral Outlook
    No opinion of CEO

    I worked at Pets at Home part-time

    Pros

    Gaining experience working with animals, good people on the team, good training on animal nutrition

    Cons

    Very bad management, shifts change very regularly and you’re not notified. I came back from holiday once, arrived to my shift to find it had been changed whilst I was away and no one had told me. Management unsupportive and sales/loyalty card sign ups are more important than animal welfare.

    Advice to Management

    Support your staff and don’t gave them cut corners on the animal welfare just to make more sales.


  4. "Assistant manager"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Assistant Manager
    Current Employee - Assistant Manager
    Positive Outlook
    No opinion of CEO

    I have been working at Pets at Home full-time (More than 5 years)

    Pros

    Friendly close knit teams
    20% Discount
    Working with animals

    Cons

    Can be long hours
    Lots of training that takes months and sometimes seems unstructured


  5. "One star is pushing it"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Store Colleague
    Former Employee - Store Colleague
    Doesn't Recommend
    Negative Outlook
    No opinion of CEO

    I worked at Pets at Home full-time (More than a year)

    Pros

    - 20% discount
    - regular customers who come back to see you and recognise your face
    - meeting new pets

    Cons

    I don’t even know where to start... I could do an entire book about how awful of this place it is, it’s nothing like it used to be at all.

    - majority of the staff are bullies (management too)
    - didn’t care much about mental health unless you were a favourite
    - suffered from severe panic attacks (a few months after I started I only got them whilst at work?! Since I’ve left I haven’t had one since)
    - animals are kept in poor conditions and false information is given out to customers who want to buy a pet, not everyone is trained beyond standards
    - they mention good quality training but even the newbies who have recently joined still don’t know anything about selling pets. (They’ve been there for 3 months now, so they’re going to feel/be useless to the company until trained)
    - management have favourites so it’s difficult to open up to them when you’re feeling low or need something to be dealt with (they don’t resolve anything either way)
    - promoted a store colleague to key holder within a space of a month of 2 year’s of working there to an assistant manager because she was a favourite and bribed her with a bigger pay to stay which ended up being more than the other assistant manager who actually applied for that position
    - understaffed
    - lots of unpaid hours unaccounted for
    - made to stay after work hours or come in on our days off (or even holidays if not abroad!) every 4 weeks for a “shoal” which we are supposed to get paid for but we don’t and they can last up to at least 3+ hours
    - unorganised management, never agree on anything or work as a team
    - majority of the extra paid benefits stated in the application form are a lie and they don’t give you that extra money
    - being unpaid because managers don’t look at the right rota with the correct hours and put them in incorrectly
    - pets are definitely not before profit
    - all they care about is KPIs and embarrass you by making you ask every single customer if they have a VIP card and wanting to sign up even the regulars you know will say no
    - the whole entire team got threatened an A&C whilst at a shoal because we didn’t care to stay behind and be PUNISHED (by far the most disgusting thing that I have ever had to experience)
    - illegal hours, working 11:15-8:30/9.00 shift for an early 6-3 shift the next morning and the managers didn’t care when spoke up about it
    - one particular colleague (another manager favourite) gets away with not going on tills, selling pets, doing any shop floor work and only dosses about in the warehouse because he got “promoted” a title that doesn’t even exist (Warehouse manager) but happily takes advantage of doing whatever he wants and always given 40+ hours a week when there are much better colleagues with great worth ethics who deserve those extra hours
    - Q and ISO rooms are very small and cramped with animals, always a full room with sick animals in ISO with untrained colleagues to deal with zoonotic conditions such as ringworm
    - witnessed staff holding legs of hamsters and throwing them in their cage outback instead of holding them properly in their hands because they weren’t risking to get bitten
    - staff don’t do their daily fish routines and sign for it anyway so when you go to do it there’s a lot of dead and sick fish that are not taken out or dealt with
    - rota gets changed without being told but you get the blame for not checking every second of the day
    - for all the knowledge and training we are provided we don’t get paid enough
    - I opened up about my mental health, the bullying etc to the managers and was told “there’s nothing we can do about it because there’s not enough proof to do anything.” Yet here has been multiple of staff members complaining about the same thing give even one individual spoke aloud at a shoal about it all and still isn’t “enough proof”.
    - they don’t solve any issues with the staff and will defend their favourites even when they know they are bullying other staff members

    There is a lot more points I can make but I really don’t recommend working here at all. It’s very unlikely you’ll get a full time job and even then if they given you more than your contracted hours be aware that they’ll give randomly put your hours down and be stuck to it. They seem like a nice store of the outside but when experiencing it in the inside for over a year it’s absolutely disgusting.

    Advice to Management

    I tried to speak up but they don’t listen. There is no advice I can give at this point, they are useless.


  6. "Best decision I made for my career"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Anonymous Employee in Handforth, England (UK)
    Current Employee - Anonymous Employee in Handforth, England (UK)
    Recommends
    Positive Outlook
    Approves of CEO

    I have been working at Pets at Home full-time (More than a year)

    Pros

    The people - rightly referred to as colleagues, are passionate about the customer and everything pet.

    Cons

    Can't think of any right now


  7. "Awful"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Store Colleague in Basing, England (UK)
    Current Employee - Store Colleague in Basing, England (UK)
    Doesn't Recommend
    Negative Outlook
    No opinion of CEO

    I have been working at Pets at Home part-time (More than a year)

    Pros

    Helping customers serving on the till helping customer buy the right pet for them and their family. Colleague discount. Home time

    Cons

    Lazy colleagues manager over familliar with colleagues poor standards manager in relationship with colleague favouritism lack of motivation going down hill very fast

    Advice to Management

    No interest

  8. Helpful (2)

    "Awful place to work"

    StarStarStarStarStar
    Former Employee - Anonymous Employee in Basingstoke, England (UK)
    Former Employee - Anonymous Employee in Basingstoke, England (UK)
    Doesn't Recommend
    Negative Outlook
    Disapproves of CEO

    I worked at Pets at Home full-time (More than 5 years)

    Pros

    Helping customers serving on the till

    Cons

    Clicky groups managers with colleagues relaionship between manager and colleague low standards awful place to work


  9. "Going downhill"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Store Colleague
    Current Employee - Store Colleague
    Doesn't Recommend
    Negative Outlook
    Disapproves of CEO

    I have been working at Pets at Home part-time (More than 3 years)

    Pros

    - Great colleagues and flexible hours if like in my case you are a student.
    - Challenging and engaging in comparison to other retail environments

    Cons

    - Pay nowhere near enough for what you are expected to know, customers expect you to know just as much as vets, and if you don't "you're dumb", Tesco workers get paid more!
    - Aswell as this no extra money at weekends where sales are dramatically increased
    - Become focused on money making, KPI's and don't care about their colleagues anymore. Used to be great for setting up team days out, nights out, extra things but now have absolutely nothing and are expected to do more!

    Advice to Management

    Give more to the colleagues that give so much to the animals and customers that make you your money!


  10. Helpful (1)

    "good place"

    StarStarStarStarStar
    Current Employee - Anonymous Employee
    Current Employee - Anonymous Employee

    Pros

    good friendly place to work

    Cons

    no really advancement for career


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