Pets at Home Reviews | Glassdoor

Pets at Home Reviews

Updated Aug 12, 2019

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Found 291 reviews

2.8
StarStarStarStarStar
Rating TrendsRating Trends
39%
Recommend to a Friend
43%
Approve of CEO
Peter Pritchard
77 Ratings
Pros
  • "Working with animals is such good therapy(in 29 reviews)

  • "Helping customers with queries and them leaving satisfied and also getting 20% discount and not a lot else to put for this(in 14 reviews)

Cons
  • "Smelling like Animals takes a while to wash off(in 53 reviews)

  • "experienced’ pet keepers feel, we’re passionate and love our jobs(in 28 reviews)

More Pros and Cons
  1. "Love it!!!"

    StarStarStarStarStar
    Former Employee - Anonymous Employee 

    I worked at Pets at Home part-time for more than a year

    Pros

    Working with animals is such good therapy

    Cons

    Smelling like Animals takes a while to wash off

    Pets at Home2019-06-21

    Pets at Home Response

    June 25, 2019Social Customer Care Manager

    Hi, Thank you for getting in touch. We take a lot of pride in our culture so it's wonderful to hear how much you enjoyed working with us. Working with animals is always a plus and can certainly be great therapy! Thank you again for your feedback, and we wish you all the best in ...

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  2. "Working at Pets at Home was okay - plenty of chance to grow within the company, but not very fulfilling work"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Compensation and Benefits
    • Senior Management
    Current Employee - Customer Service Assistant in New York, NY
    Recommends
    Neutral Outlook
    No opinion of CEO

    I have been working at Pets at Home full-time for more than a year

    Pros

    It was fine working here - coworkers were very nice, and management was very fair, plenty of emphasis on team bonding

    Cons

    It can get a little boring sometimes - there are no enticements to get you to stay, or work harder, you are just viewed as a replaceable part of a large team

    Advice to Management

    Better communication with all levels of staff

    Pets at Home2014-10-23
  3. "Lovely place to work, but pet care could improve"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Compensation and Benefits
    • Senior Management
    Former Employee - Colleague 
    Recommends
    Neutral Outlook
    No opinion of CEO

    I worked at Pets at Home part-time for less than a year

    Pros

    Great team, nice managers, fun to work with pets. Great pay for starter job.

    Cons

    Very repetitive/boring tasks. Pets are often sidelined in favour of customer service. Pets were left unfed on occasion as the time limit allowed for cleaning and feeding had been reached. Hamster cages with unsuitable floorspace were reccomended to customers.

    Advice to Management

    Upper management need to be more constructive, rather than simply showing up at stores unannounced and berating colleagues/managers for insignificant things.

    Pets at Home2019-08-12
  4. "Good"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Compensation and Benefits
    • Senior Management
    Current Employee - Warehouse Worker 
    Recommends
    Positive Outlook
    Approves of CEO

    I have been working at Pets at Home full-time for less than a year

    Pros

    The money is good and the shifts are good

    Cons

    I haven’t been here long so far can’t think of anything

    Pets at Home2019-08-08

    Pets at Home Response

    August 13, 2019Social Customer Care Manager

    Hello. Thanks so much for your review! It's great to hear that you're enjoying your role with us and I wish you many more years of happiness with us. Lorna.

  5. Helpful (1)

    "Store colleague"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Compensation and Benefits
    • Senior Management
    Former Employee - Store Colleague in Dumfries, Scotland
    Recommends
    Positive Outlook
    Approves of CEO

    I worked at Pets at Home part-time for less than a year

    Pros

    Work hard get more hours

    Cons

    Lazy co-workers not disciplined

    Advice to Management

    I felt very appreciated for being hard working however felt I had to be hard working because my coworkers were dodging work

    Pets at Home2019-07-31

    Pets at Home Response

    August 1, 2019Social Customer Care Manager

    Hi, Thanks so much for taking the time to leave us a review. I'm so pleased that you enjoy working for us & really appreciate your comments regarding needing to work harder due to other colleagues and we'll certainly feed this back to the relevant departments. Thanks again for ...

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  6. "High stress but a good team"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Compensation and Benefits
    • Senior Management
    Former Employee - Store Colleague 
    Doesn't Recommend
    Neutral Outlook
    No opinion of CEO

    I worked at Pets at Home part-time for more than a year

    Pros

    Extra holiday perks Good training Good support systems

    Cons

    High stress environment Corprate don't know what goes on in stores Shift hours

    Advice to Management

    Go into the stores and look at how the changes they've made DON'T work.

    Pets at Home2019-07-26

    Pets at Home Response

    August 1, 2019Social Customer Care Manager

    Hi, Thanks so much for taking the time to leave us feedback. I'm really pleased you enjoyed your time with us and it's lovely to hear that you found our training helpful as this is an area that we're incredibly proud of. We'll certainly feedback your comments regarding the environment ...

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  7. Helpful (3)

    "Could have been amazing"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Compensation and Benefits
    • Senior Management
    Current Employee - Anonymous Employee 
    Doesn't Recommend
    Negative Outlook
    Disapproves of CEO

    I have been working at Pets at Home full-time for more than 3 years

    Pros

    Overall good teams in all stores I've worked in. If you like animals you will have a mutual bond. When you have the time to do your job properly offering customers good honest pet advice is rewarding

    Cons

    Have worked in this company for a long time but the last year has seen the company spiral lower and lower. I understand the financial pressures but PAH have axed hours across the boards yet increased targets to beyond reasonable expectations. Just as you near a target the goal posts are moved. People think of this job as 'i get to work with animals' but more and more each day it's just becoming another souless corporate...

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    Advice to Management

    Streamline. Save money by cutting out the pointless job roles in the buisness, the rediculous new incentives, the money making flops. Instead give that money back to stores, give us the power to set our colleagues free to offer truly great service, the ONLY thing that sets us apart from online retailers. (by the way, firstly in today's climate customers care more about value than anything else, and with the amount...

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    Pets at Home2019-08-05

    Pets at Home Response

    August 13, 2019Social Customer Care Manager

    Hi. First of all, thank you for taking the time to write your review. It sounds like you've been having a really awful time recently, and this is something that we'd never wish for any of our colleagues to go through. It's hard for me to comment without knowing which store you're ...

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  8. "Easy going company for the most part."

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Compensation and Benefits
    • Senior Management
    Current Employee - CO-Worker 
    Recommends
    Positive Outlook
    No opinion of CEO

    I have been working at Pets at Home part-time for more than a year

    Pros

    Always had a good management team in my store that are understanding of lifes ups and downs and tries to work with it. Getting to work with pets. Most customers are lovely. Getting to spend your day working with your passion for pets. Managers at my store tries to get people the hours they want. Puppies everywhere !

    Cons

    Constant change in managing team, gone through about 5 managers in a year and a half. Only one of 3 managers has stayed constant in the 2 and a half years ive been there :D Big turnover in coworkers. HQ is overly focused on KPIs, targets constantly being pushed and HQ not fully understanding how things really work in the store. Understaffed compared to everything that needs to get done. Not a fan of the change in pet...

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    Advice to Management

    No advice, store managers are doing what they can with the resources they've been given, and I don't envy the amount of hours they have to put inn compared to what they get paid. They all deserve a raise.

    Pets at Home2019-07-21

    Pets at Home Response

    August 1, 2019Social Customer Care Manager

    Hi, Thank you for taking the time to share your thoughts. I'm so pleased to hear that you enjoy working with us. I'm sorry to hear of your concerns with the hours that your store managers have been putting in. We're always keen to hear from colleagues with any worries, so if you feel ...

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  9. "Good place to work"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Compensation and Benefits
    • Senior Management
    Current Employee - Sales Assistant in London, England
    Recommends
    Positive Outlook
    Approves of CEO

    I have been working at Pets at Home part-time

    Pros

    Nice Customers, Good Salary, Interesting Job

    Cons

    Long hours, Hard work, limited progress

    Pets at Home2019-07-20

    Pets at Home Response

    August 1, 2019Social Customer Care Manager

    Hi, Thank you for taking the time to share your thoughts with us. I'm so pleased that you're enjoying working with us & that you find the environment & team to be pleasant & helpful. It's so lovely to hear when our colleagues enjoy their roles so thank you for sending ...

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  10. "Quickly becoming an unhappy place to work"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Compensation and Benefits
    • Senior Management
    Current Employee - Store Manager in Liverpool, England
    Doesn't Recommend
    Negative Outlook
    Disapproves of CEO

    I have been working at Pets at Home full-time for more than 8 years

    Pros

    Good memorys from when the company used to be an excellent place to work.

    Cons

    Salaried staff are being expected to work more and more hours, and to take up more roles. This is to fill the void of the company wide reduction in hours available for hourly paid staff. It has gone to far now and i can only see it getting worse.

    Advice to Management

    Think how your store managers feel, they are not pawns or numbers. If you agree a contract and role as your initial job, that (within reason) is what you want to do. If you ask way above that point you will get unhappy, stressed and depressed employees. Which will spread through your team! The smart ones who care will leave, then what are you left with?

    Pets at Home2019-07-20

    Pets at Home Response

    August 1, 2019Social Customer Care Manager

    Hi, Thanks so much for taking the time to leave us feedback. It's really disappointing to hear that you feel this way, this is obviously not at all how we wish our colleagues to feel. We put an awful lot of effort into our culture & making our company feel like a family so to ...

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Found 291 reviews