Pets at Home Reviews | Glassdoor

Pets at Home Reviews

Updated April 19, 2018
182 reviews

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3.2
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Peter Pritchard
10 Ratings

182 Employee Reviews

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Pros
  • Gaining experience working with animals, good people on the team, good training on animal nutrition (in 22 reviews)

  • 20% discount is great benefit and the team you work with (in 11 reviews)

Cons
  • Seems like anyone above store manager level is hiding away (area managers - what is going on (in 17 reviews)

  • Poor conditions long hours, lack of training (in 15 reviews)

More Pros and Cons

  1. "Working at Pets at Home was okay - plenty of chance to grow within the company, but not very fulfilling work"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Customer Service Assistant in New York, NY
    Current Employee - Customer Service Assistant in New York, NY
    Recommends
    Neutral Outlook
    No opinion of CEO

    I have been working at Pets at Home full-time (More than a year)

    Pros

    It was fine working here - coworkers were very nice, and management was very fair, plenty of emphasis on team bonding

    Cons

    It can get a little boring sometimes - there are no enticements to get you to stay, or work harder, you are just viewed as a replaceable part of a large team

    Advice to Management

    Better communication with all levels of staff


  2. "Good employer"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Store Manager
    Former Employee - Store Manager

    I worked at Pets at Home full-time (More than 3 years)

    Pros

    Area Manager was very good.

    Cons

    Some colleagues aren't that interested in serving customers - they work their because they like animals.

    Advice to Management

    The Groom Room is a drain on efficiency - low sales and relatively high staff hours.

  3. "An amazing place to work"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Anonymous Employee
    Current Employee - Anonymous Employee
    Recommends
    Positive Outlook
    Approves of CEO

    I have been working at Pets at Home full-time (More than 10 years)

    Pros

    Pets at Home is a supportive and caring business which understands that its number one asset are its people. Our values are important. Everyone knows them, everyone lives them and believes in them wholeheartedly and is actually proud of
    them right across the group. Pets before profit runs deep but teamwork, pride and progression are also everywhere, as is the desire to continuously improve.

    There are a vast array of benefits that support the work life balance such as "flying the nest day" when a child leaves home or starts school and birthday's are given as an extra day off.

    Cons

    I would not want to work anywhere else


  4. "Excellent!"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Anonymous Employee
    Current Employee - Anonymous Employee
    Recommends
    Positive Outlook
    Approves of CEO

    I have been working at Pets at Home full-time

    Pros

    The company is incredibly passionate about pets
    You can bring your dog to work in the office (Subject to the peticate policy)
    There is real sense of teamwork and a lot of development

    Cons

    None it is a fantastic and enjoyable place to work! :)


  5. "Great!"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Anonymous Employee in Handforth, England (UK)
    Current Employee - Anonymous Employee in Handforth, England (UK)
    Recommends
    Positive Outlook
    Approves of CEO

    I have been working at Pets at Home full-time (Less than a year)

    Pros

    Great place to work which is friendly and welcoming.
    Dedicated colleagues across the teams and business, always focusing on customers and their pets!
    Strong leadership with good clear direction on what is expected and required

    Cons

    Nothing that I have seen in the time I have been there, I haven’t heard anything from anyone else either

    Advice to Management

    Keep doing what is being done.


  6. "Losing their way"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Store Colleague in Crawley, West Sussex, South East England, England (UK)
    Former Employee - Store Colleague in Crawley, West Sussex, South East England, England (UK)
    Doesn't Recommend
    Negative Outlook
    No opinion of CEO

    I worked at Pets at Home full-time (More than 3 years)

    Pros

    Started off as a great, friendly place to work.
    Competitive rate of pay advancing as you complete training.
    Very good training.
    Friendly colleagues.

    Cons

    Expected to work to very strict deadlines which are constantly unachievable.
    Motto is “pets before profit” but increasingly profit was put before pets.
    Very understaffed, leading to great deals of stress and customer frustration.
    Asked to do too much too soon, straight after you finish training you’re in at the deep end with no help.
    Biased training to recommend own brand foods which can frustrate and detriment customers.
    Very stressful job, everyone constantly competing to get the most loyalty cards or reviews.

    Advice to Management

    Go back the core policies that made working for Pets at Home great. Get more staff in and work more on mentoring new employees, give us more time to get jobs done.


  7. "Underpaid with zero training."

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Anonymous Employee
    Current Employee - Anonymous Employee
    Doesn't Recommend
    Negative Outlook
    Approves of CEO

    I have been working at Pets at Home part-time

    Pros

    Caring for the animals can be fun and there’s usually always something to do.

    Cons

    Management blows hot and cold and they expect far too much, you get thrown in at the deep end with zero training and then management loses their temper with you. Not a very supportive team to work with and if they can they will underpay you. Their core values are good but nobody really practices them.

    Advice to Management

    Actually talk to your new employees and help them, don’t just talk about them behind their backs to everybody else. Treat everyone fairly.

  8. Helpful (3)

    "Colleague"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Colleague in Liverpool, England (UK)
    Current Employee - Colleague in Liverpool, England (UK)
    Recommends
    Positive Outlook
    Approves of CEO

    I have been working at Pets at Home full-time (More than 5 years)

    Pros

    Great company, look after their pets amazingly well.
    Treat people well. Training is excellent.
    Good leadership.
    Love my job and I feel like I am valued

    Cons

    At times there are a lot of tasks but even when there are, pets are not compromised.

    Advice to Management

    Although Training is excellent- at times it feels there is too much to take in.
    Spread out training more - over more time


  9. Helpful (2)

    "Manager"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Manager in Brighton, England (UK)
    Current Employee - Manager in Brighton, England (UK)
    Recommends
    Positive Outlook
    Approves of CEO

    I have been working at Pets at Home full-time (More than 5 years)

    Pros

    Great Place to work, great values and truly help to make a positive difference. Always had the support and advice from my manager and work group, a company that listens

    Cons

    like any business, has its ways of working, but Pets at Home listen and adapt

    Advice to Management

    Best decision I made to join, great benefits and company that truly does what is says.


  10. "Company review"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Anonymous Employee
    Current Employee - Anonymous Employee
    Recommends
    Positive Outlook
    Approves of CEO

    I have been working at Pets at Home part-time

    Pros

    Amazing
    Friendly environment
    Happy staff and customers
    Good atmosphere

    Cons

    No cons at al

    Advice to Management

    Amazing


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