Pets at Home "working with animals" Reviews | Glassdoor

Pets at Home Employee Reviews about "working with animals"

Updated Nov 10, 2019

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2.9
47%
Recommend to a Friend
53%
Approve of CEO
Pets at Home CEO Peter Pritchard  (no image)
Peter Pritchard
91 Ratings
Pros
Cons
  • "Smelling like Animals takes a while to wash off(in 59 reviews)

  • "Seems like anyone above store manager level is hiding away (area managers - what is going on(in 24 reviews)

More Pros and Cons

Reviews about "working with animals"

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  1. "Love it!!!"

    StarStarStarStarStar
    Former Employee - Anonymous Employee 

    I worked at Pets at Home part-time for more than a year

    Pros

    Working with animals is such good therapy

    Cons

    Smelling like Animals takes a while to wash off

    Pets at Home2019-06-21
  2. "Horrible"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Compensation and Benefits
    • Senior Management
    Former Employee - Sales Assistant in Lisburn, Northern Ireland
    Doesn't Recommend
    Positive Outlook
    No opinion of CEO

    I worked at Pets at Home part-time for more than a year

    Pros

    Good money Working with animals

    Cons

    Cliquey Bullies management only pick their mates for promotions

    Advice to Management

    Learn how to treat your staff with a bit more respect instead of laughing at them

    Pets at Home2019-11-10
  3. "I like working as a team"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Compensation and Benefits
    • Senior Management
    Current Employee - Animal Care Assistant in Stoke-on-Trent, England
    Recommends
    Positive Outlook
    Approves of CEO

    I have been working at Pets at Home full-time for more than a year

    Pros

    I like working with animals and working as a team

    Cons

    Not good at the tills

    Pets at Home2019-08-27
  4. Helpful (1)

    "Ask too much for such little pay"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Compensation and Benefits
    • Senior Management
    Current Employee - Anonymous Employee in Cardiff, Wales
    Doesn't Recommend
    Negative Outlook
    No opinion of CEO

    I have been working at Pets at Home part-time for more than 3 years

    Pros

    Meet some decent people Get to work with animals which is always a bonus Job security

    Cons

    Expect to know anything and everything about animal care with little training and even less pay. Will only progress up the career ladder if your face fits. No chance of progression if you do not drive. Too many KPI targets set which constantly keeps going up. Management cutting hours to an extreme but still expecting “Tails before Task”

    Advice to Management

    Stop overlooking the part time employees as these are often the ones who are really pushing themselves and maybe provide better training and job progression to colleagues.

    Pets at Home2019-05-10
  5. Helpful (5)

    "Becoming an increasingly bad place to work."

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Compensation and Benefits
    • Senior Management
    Current Employee - Store Colleague in Brighton, England
    Doesn't Recommend
    Negative Outlook
    Disapproves of CEO

    I have been working at Pets at Home full-time for more than a year

    Pros

    We often have a laugh at work, sometimes get to work with animals, a lot of training, 20% staff discount. Tiny 20p pay rises for completing certain training.

    Cons

    Company wide ban on full time contracts, extremely low wages for the amount of knowledge required for the job, we're expected to have a wealth of knowledge about almost all domestic animals, trained in nutrition, basic veterinary stuff, and part time school teachers and still only paid minimum wage. Ridiculously un-achievable company targets, bullying emails from higher management piling on the pressure to achieve... targets, belittling emails when we don't achieve them. Quite often you have to deal with horrible, self entitled customers with no regard for animal welfare. This job will give you horrible anxieties.

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    Advice to Management

    Seriously consider paying staff a higher wage, reintroduce full time contracts and be realistic with company targets, because all these things are taking their toll on everyone's mental health. No one can afford their mortgages / rent / raising families etc on 16 hour contracts on minimum wage.

    Pets at Home2019-04-20
  6. Helpful (4)

    "Not what you might expect"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Compensation and Benefits
    • Senior Management
    Former Employee - Store Colleague 
    Doesn't Recommend
    Neutral Outlook
    No opinion of CEO

    I worked at Pets at Home part-time for more than 3 years

    Pros

    You get to work with animals, which presumably you're interested in, care for etc. Staff discount card enabling you and one other person discounts. Discounted veterinary treatment. Company will often back you up if you don't want to sell an animal to a person for any reason. There are occasions where they host workshops to try and raise public awareness of animal care etc.

    Cons

    Average shift only 4 hours long. Contracts of 16 hours will be over three random days etc, making it virtually impossible to earn enough to live, or maintain another job elsewhere. You're told you get your birthday off, but this is just taken out of your holiday allowance. Favouritism is rife, with unlucky people finding themselves continually on less desirable shifts, or being unable to progress regardless... of if they have the necessary skills. Management are with very few exceptions all 'cut from the same cloth', and if your face doesn't fit over time, you will know about it. Senior staff do not maintain professional distance from other staff = ideal breeding ground for favouritism etc. Questionable care of animals (Store/person dependant). Rewards system is to be pushed on customers despite it not being that helpful. Senior staff will hassle you about signups and swipes of cards. Very poor work/life balance due to weird hours etc. Horrendous treatment from some customers.

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    Advice to Management

    Please stop pushing and occasionally shaming staff for not 'achieving' their 'targets' of x number of sign ups/swipes/positive feedback. Much of this is down to chance, and measuring somebody on something largely out of their own personal control is ridiculous and a sure fire way to ensure staff grow to hate their job. Stop favouritism. Give people equal opportunities to progress, do not just pick the ones you... have a laugh with the most.

    Show More
    Pets at Home2019-04-23
  7. Helpful (1)

    "A solid job"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Compensation and Benefits
    • Senior Management
    Former Employee - Anonymous Employee 
    Recommends
    Disapproves of CEO

    I worked at Pets at Home full-time

    Pros

    Decent work environment, working with animals is nice, pay okay

    Cons

    Upper management, customers, distribution of shifts

    Advice to Management

    Pay better attention to store managers

    Pets at Home2019-02-10
  8. "My time at Pets at Home"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Compensation and Benefits
    • Senior Management
    Current Employee - Sales Assistant in Peterborough, England
    Recommends
    Positive Outlook
    No opinion of CEO

    I have been working at Pets at Home part-time for more than a year

    Pros

    - Working with animals, sense of pride and fulfilment from looking after and selling them daily - Small(ish) team means you can get to know everyone within the team, allows for a more personal level - Very easy progression into higher positions, you can very easily become and expert on a specific pet area or an assistant manager within 2-3 years - Lots of individual benefits you don't see in many companies, 20%... discount, paid day off if a pet dies, paid day off when you get married, paid day of if your child has their first day at school, one paid charity day per year, and many more - Most stores have very flexible shifts, meaning no week is the same, good for some people, not so for others.

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    Cons

    - Favouritsm does seem to be a big issue within many pets at home stores, as your team is very small, managers tend to pick favourites, although this depends on the store manager. - As of when posting this review, hours seem to be getting cut a lot, meaning less available shifts. - Could be a pro or a con, depending on your situation, but the shifts are very varied, being on a 20 hour contract myself, some weeks I... do 40+ and others it's 20 exactly, makes for a very flexible income, per month wages can vary by £400 at times - Very high standards around pets, if you do not care for, or take pride in your work around them, then be warned, despite your perception of the company, or who you are, mess up around animal welfare and it will be noticed - They do expect you to work hard, sometimes too much then what's feesible, although it's not constant like some other jobs, it is worth noting

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    Advice to Management

    Overall, all the stores I've seen, seem to be mostly good and do a great job, as a business overall, we need to try our hardest not to pick favourites, it happens all too often where people are treated far too differently, especially when it comes to mistakes. Apart from that, I'd say this company is a well rounded and decent place to work for

    Pets at Home2018-11-21
  9. Helpful (3)

    "More cons then pros"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Compensation and Benefits
    • Senior Management
    Former Employee - Anonymous Employee in Wrexham, Wales
    Doesn't Recommend
    Negative Outlook
    No opinion of CEO

    I worked at Pets at Home part-time for more than 5 years

    Pros

    Get to work with animals Get friendly with regular customers

    Cons

    Don't back up colleagues Less hard working people get more benefits People who are not favourite get over looked Don't get help to expand Manger come and went as he thought he could Gossip central

    Advice to Management

    Clock in and out sheets Check with alarm is turned off Less targets more seeing what would help your colleagues

    Pets at Home2018-09-25
  10. Helpful (4)

    "Ok, but wouldn’t recommend as a career"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Compensation and Benefits
    • Senior Management
    Former Employee - Colleague in Leeds, England
    Recommends
    Negative Outlook
    No opinion of CEO

    I worked at Pets at Home part-time for more than 3 years

    Pros

    Everyone there really cares I have had great fun working here and learnt so much Good opportunity for training (progression to manager, microchip, SQP) Work with animals every day Can be trained/transferred to other parts of the business (dog groomers, vets etc) Yearly bonus that can be really good if you’re management. Just ok if you’re a colleague Lots of opportunity to help community (charity schemes,... children’s workshops, brownie/cub visits) People tend to stay a long time within the company

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    Cons

    They expect you to do a LOT more than other retail jobs for less or similar pay You have to learn a lot and pass courses that can be quite intensive They don’t give full time contracts to colleagues, but expect you to work full time with no over time pay Not good if you have a family/want a life (someone has to clean and feed the animals even on Christmas Day) Also lonnnng working hours. I have been at store... past midnight preparing for a visit or doing a stock take, and I have had to be in before 5 to prepare for a visit or to do a delivery Physically demanding. At least two hours of work clearing out a day, and delivery can include hundreds of bulk dog food of 20kg+ A huge amount of targets to hit (sales, loyalty sign ups, online orders, lost pet tags, flea subscriptions, loss prevention, pet standards etc) I’d also be careful about seeing this as a long term plan. Sales are slowing down and hours are getting cut etc.

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    Advice to Management

    Streamline in store targets. Too many to focus attention on and do well Look at making contracts fairer for colleagues Look at opening times (my store would be lucky to get a handful of customers after 6 mid week) Stop opening new stores within 5 minutes drive of each other

    Pets at Home2018-05-29
Found 31 reviews