Philadelphia Insurance Companies Reviews | Glassdoor

Philadelphia Insurance Companies Reviews

Updated Sep 14, 2019

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Found 221 reviews

3.0
StarStarStarStarStar
Rating TrendsRating Trends
67%
Recommend to a Friend
77%
Approve of CEO
Philadelphia Insurance Companies CEO  Robert D. O'Leary  (no image)
Robert D. O'Leary
109 Ratings
Pros
  • "There is an awareness and adherence to work-life balance(in 34 reviews)

  • "Great company that actually cares about training people the right way(in 15 reviews)

Cons
  • "The pay at PHLY is very low relative to the rest of the industry(in 14 reviews)

  • "No room to grow really at Philadelphia Insurance Companies(in 11 reviews)

More Pros and Cons
  1. Featured Review
    Helpful (2)

    "Vice President"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Compensation and Benefits
    • Senior Management
    Current Employee - Vice President in Highlands Ranch, CO
    Recommends
    Positive Outlook
    Approves of CEO

    I have been working at Philadelphia Insurance Companies full-time for less than a year

    Pros

    The company culture and the people are the best.

    Cons

    No cons to make note of.

    Philadelphia Insurance Companies2018-12-27

    Philadelphia Insurance Companies Response

    January 3, 2019Social Media Recruiter

    Thank you for taking the time to share your feedback with us! We're happy to hear you’re enjoying your experience at PHLY. If you’d like to provide further feedback, please feel free to email us at HR@phly.com

  2. "I’ve just started working here"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Compensation and Benefits
    • Senior Management
    Current Employee - Account Executive 
    Recommends
    Neutral Outlook
    No opinion of CEO

    I have been working at Philadelphia Insurance Companies full-time for less than a year

    Pros

    They offer you to volunteer anywhere of your choosing. Benefits & PTO are great, in my opinion.

    Cons

    Training is bare minimum and you get thrown in, not knowing anything, yet they expect a lot of you.

    Advice to Management

    Training program needs to be extensive hands-on for a minimum of 90 days, especially for those that have no insurance background.

    Philadelphia Insurance Companies2019-09-14
  3. "High workload and low pay"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Compensation and Benefits
    • Senior Management
    Former Employee - Claims in Alpharetta, GA
    Doesn't Recommend
    Negative Outlook
    Disapproves of CEO

    I worked at Philadelphia Insurance Companies full-time for more than a year

    Pros

    Just a job to pay your bills

    Cons

    High expecations with low pay compared to other companies wtih poor training. No stock options or bonuses, outdated benefits.

    Advice to Management

    Hire more people, better management that can do the work as well instead of just run reports. Management should be in the field more or helping out staff to process work.

    Philadelphia Insurance Companies2019-09-14
  4. Helpful (2)

    "working"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Compensation and Benefits
    • Senior Management
    Current Employee - Underwriting Assistant in Leawood, KS
    Recommends
    Positive Outlook
    Approves of CEO

    I have been working at Philadelphia Insurance Companies full-time for more than a year

    Pros

    family and money, community evemts

    Cons

    lay offs, came without any notice

    Philadelphia Insurance Companies2019-07-29
  5. Helpful (2)

    "Underwriter 1"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Compensation and Benefits
    • Senior Management
    Current Employee - Underwriter I in Bala-Cynwyd, PA
    Recommends
    Positive Outlook
    Approves of CEO

    I have been working at Philadelphia Insurance Companies full-time for more than 3 years

    Pros

    Great company, awesome training, everyone is a family here

    Cons

    Does not get paid as much as other insurance companies

    Advice to Management

    Increase salary

    Philadelphia Insurance Companies2019-07-26
  6. "Ok"

    StarStarStarStarStar
    Former Employee - Shipper 

    I worked at Philadelphia Insurance Companies part-time for less than a year

    Pros

    Good environment to work in

    Cons

    more paid time off would be nice

    Philadelphia Insurance Companies2019-07-31
  7. Helpful (5)

    "Company for people who don't need to work."

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Compensation and Benefits
    • Senior Management
    Current Employee - Account Executive 
    Recommends
    Positive Outlook
    No opinion of CEO

    I have been working at Philadelphia Insurance Companies full-time for less than a year

    Pros

    This is very much a teamwork environment, everyone is here to help everyone else. A lot of time off, managers value work/life balance.

    Cons

    Everyone in this position has a spouse who actually pays the bills at home and are here just so they can have something to do during the week . There is no money in this position, this is not a career. The opportunities for advancement are incredible slow, with the company much, MUCH preferring lateral promotions over anyone actually going up the corporate latter, as an AE they give you a chart showing all the... positions your allowed to apply for, all have relatively the same pay as the AE position. This is not a company to grow in. Because this position is not valued, they pay next to nothing, better off flipping burgers.

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    Advice to Management

    Please pay your AE's more, we are the backbone of every position and really have to hold these accounts on our shoulders when another department slacks.

    Philadelphia Insurance Companies2019-08-05

    Philadelphia Insurance Companies Response

    August 16, 2019Social Media Recruiter

    Thank you for sharing your feedback with us. PHLY is committed to continuous improvement to better serve our employees. We’d like to learn more about your personal experience at PHLY and how we can improve. Please feel free to email us at HR@phly.com to provide specific feedback about ...

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  8. Helpful (9)

    "Decent First Insurance Job; Difficult to Sustain a Career due to Culture/Pay/Lack of Advancement Opportunity"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Compensation and Benefits
    • Senior Management
    Former Employee - Account Executive 
    Neutral Outlook
    No opinion of CEO

    I worked at Philadelphia Insurance Companies full-time for more than a year

    Pros

    I want to make this as honest and comprehensive a review as possible, so prospective employees can have a good idea of what it's like to work at PHLY, at least from account management's perspective (which grants unique insight into other departments as well, though). - Work life balance is a big emphasis at this company, though I'm not sure it applies as much to salaried employees such as underwriters and... marketing reps. PTO is generous, there is no hassle to taking emergency time off if the need arises, study time is granted if you are working on a designation or license, and there is some flexibility with work hours. Generally this is an 8:30-5 job, but that can be adjusted slightly if there is a need or strong desire. - Benefits are great: solid health plan, 5% 401k match, bereavement leave if needed, designation courses are encouraged, reimbursed for, and you get a bonus for passing exams. I have been told other benefits such as short & long term disability, paternity leave, and others are also flexible and generous, but I did not personally have need for those while I was there. - The people in my office were for the most part great to work with. Most everyone was friendly and willing to talk or answer questions or help with whatever problem you were dealing with. I would highly recommend trying to develop relationships and friendships with people in every department, as they can all offer unique insights and advice from differing perspectives. - Management team in the Customer Service department was excellent. Really made you want to work well for and with them, super friendly and personable, out for your success and fulfillment as much as they had control over. They really are rooting for you to succeed, and will very willingly share info about the company, industry, personal experiences etc. to help you in your own career development. - Great entry level position for someone with minimal experience to explore the property/casualty insurance industry from the carrier side. As an AE, you get a unique view into many different functions of an insurance company, including: account management, marketing/sales, underwriting, risk management, billing, compliance, and claims. - The job itself is fairly straightforward, but does take quite awhile to get the hang of. Especially if you are new to insurance. Your day will consist primarily of working on accounts in your pipeline (requesting info, entering submissions into the company system, completing various pre-qualification checklists in the system, pre-qualifying accounts with the brokers, coordinating account stuff between marketing and underwriting), working through emails, and making phone calls (no cold calling though). - Exercise/volunteering/wellness strongly encouraged and emphasized from the top down. Rewards for running races and participating in athletic events, reward system for healthy eating and exercising regularly, etc. 7.5 volunteer hours granted per year, additional hours encouraged. - There are a fair amount of company events that occur throughout the year, which are usually fun ways to hang out with co-workers in a more relaxed environment. Examples: monthly celebrations to highlight various successes, anniversaries, etc., Christmas party, Junesanity activities (various little games or dress days or meals in June), end of summer party. - Office is well-stocked with amenities such as coffee (including pre-ordered and stocked K-cups of various coffees and teas), paper plates/cups, plastic utensils, tissue and paper towels, and various types of candy depending on who brings them that time. Not all offices have these small perks, but they are a nice addition to have.

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    Cons

    - The pay at PHLY is very low relative to the rest of the industry. PHLY is the type of company that simultaneously pays very poorly AND expects you to work at that wage for years before being considered for promotion opportunities. - Very slow upward mobility, minimal pay raises even when promoted. They often try to laterally move you (i.e. moving from AE to an underwriter trainee position would provide a... nominal or nonexistent raise). Minimal salary increases each year, even with high performance review scores. - The overall process of doing business internally makes sense, but is very inefficient. Way too many people involved in each individual account. PHLY has at least 3 people (marketing rep, underwriter, AE) working on any one account, with many responsibilities seemingly overlapping between the departments. Management is commonly brought in to work with the field teams on the accounts, leading to even more people trying to work on the same account. - There is an INTENSE rivalry between the marketing and underwriting departments that is getting worse and worse. The two departments at many times are openly hostile towards one another, making it very difficult and tense to try and work between them (where the AE is supposed to function). The reason for this is: marketing is rewarded based on top-line premium bound (commission based employees), while underwriters are rewarded based on both premium bound AND, more importantly, profitability/loss ratio. These competing objectives lead to large amounts of dissent, stress, and frustration between the departments that management only perpetuates and encourages when they get involved. - As a follow up to the previous point, this is very much a MARKETING company. Marketing is decisively the dominant department in this company from the top down, which serves to undermine the underwriters and greatly reduce the level of authority and respect they possess. If an underwriter expresses any level of skepticism towards an account of any size, they are labeled as being "too negative" and "too skeptical or pessimistic," and marketing management proceeds to try and get them in hot water. - The AE role is very much in flux, isn't set in its responsibilities, and the three main departments all view the position very differently: - Account management/customer service views the AE role as an ever expanding support role for the overall submission process that eventually leads to more autonomy, underwriting/rating authority, and other specialized skills to create more value for the position. - Marketing views the AE role as nothing more than a marketing assistant type of role, where the AE is there to support the marketing department and to be used as an ally against underwriting. Marketing absolutely does NOT want the AE role to expand and evolve, as it would naturally lead to the marketing department becoming less and less necessary. - Underwriting views the AE role as a pre-qualification type of position, that tees up the account for the underwriters to work on, and take more of a neutral role in the process. - All of this leads to a great deal of confusion within the role and department about what you are supposed to be doing as an AE. Are you supposed to be allying with marketing against underwriting? Do you take more of an underwriting spin on everything (which VERY much upsets marketing and will lead to intense pressure from the top down to knock off any type of underwriting bias whatsoever)? Do you try and take a true middle ground in the process? The answers to these questions aren't readily known at this point.

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    Advice to Management

    - You can't have your cake and eat it too. Simultaneously paying employees much below market value AND refusing to promote deserving candidates quickly is very alienating and frustrating. - The marketing vs underwriting fight creates a toxic culture and makes working on the accounts much more stressful than it could be. It also leads to lots of backstabbing, manipulation, going behind people's backs to management..., etc. that is generally unproductive for what should be a collaborate and effective team environment with the shared goal of writing profitable business. - Figure out what the AE role is and is going to be, and make sure all of the departments are on board with that decision. As it stands, none of the departments truly know what an AE is supposed to be, and their differing ideas on what the AE role currently is are incompatible with each other.

    Show More
    Philadelphia Insurance Companies2019-06-25

    Philadelphia Insurance Companies Response

    August 9, 2019Social Media Recruiter

    We appreciate you taking the time to share thoughtful feedback with us. We understand employees are faced with balancing personal lifestyles and professional responsibilities which is why our benefits and work-life balance are important pieces of our culture. At PHLY, we strive to ...

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  9. Helpful (3)

    "Good benefits, low salary."

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Compensation and Benefits
    • Senior Management
    Former Employee - Underwriting Assistant 
    Doesn't Recommend
    Negative Outlook
    No opinion of CEO

    I worked at Philadelphia Insurance Companies full-time for more than 5 years

    Pros

    Great PTO, insurance, volunteer time, flex time.

    Cons

    Can’t seem to find processes that work, outsourcing to other countries, seems like company is falling apart.

    Philadelphia Insurance Companies2019-07-18

    Philadelphia Insurance Companies Response

    July 19, 2019Social Media Recruiter

    Thank you for sharing your feedback with us. PHLY is committed to continuous improvement to better serve our employees. We’d like to learn more about your personal experience at PHLY and how we can improve. Please feel free to email us at HR@phly.com to provide specific feedback about ...

    Show More
  10. Helpful (5)

    "Not what I expected..."

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Compensation and Benefits
    • Senior Management
    Current Employee - Unknown in Alpharetta, GA
    Doesn't Recommend
    Neutral Outlook
    No opinion of CEO

    I have been working at Philadelphia Insurance Companies full-time for more than a year

    Pros

    The Benefits are okay. That's all.

    Cons

    Extremely negative competitive environment. The company is extremely unorganized and unprofessional. No proper training in place so new employees dont last. They get frustrated with teammates and find other opportunities. No room for advancement, people suck in same position for years!

    Advice to Management

    Provide real training for new employees. Don't rely on senior employees, they are not welcoming to new employees. They are threatened by new people.

    Philadelphia Insurance Companies2019-08-06

    Philadelphia Insurance Companies Response

    August 16, 2019Social Media Recruiter

    We appreciate you taking the time to share your feedback with us. We’d like to learn more about your personal experience at PHLY and how we can improve. Please feel free to email us at HR@phly.com to provide specific feedback about your experience.

Found 221 reviews