Philips Reviews in Alpharetta, GA | Glassdoor

Philips Alpharetta Reviews

Updated May 15, 2017
17 reviews

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Alpharetta, GA

3.4
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Philips President and CEO Frans van Houten
Frans van Houten
3 Ratings

17 Employee Reviews

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  1. Helpful (1)

    "Philips making progress on their vision"

    Star Star Star Star Star
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Senior Project Manager in Alpharetta, GA
    Former Employee - Senior Project Manager in Alpharetta, GA
    Recommends
    Positive Outlook
    Approves of CEO

    I worked at Philips full-time (More than 10 years)

    Pros

    Vision for a technological healthcare customer continuium of care. Global footprint. Growth in some business unit. Focus on ethical behaviors

    Cons

    Healthcare instability led to multiple reorganizations in last 6 years. & Top people left to pursue other opportunities

    Advice to Management

    Continue to focus on the customer, build partnerships, work to retain top talent. Continue to enhance the sales team and go to market strategy

    Philips Response

    Mar 2, 2017 – Talent Brand Manager

    Thanks for expressing your thoughts and feelings about our brand. It’s good to learn from the experiences of our (former) employees. Especially since we can see you have worked for our company for a ... More


  2. Helpful (4)

    "Customer Support"

    Star Star Star Star Star
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Customer Service Representative in Alpharetta, GA
    Former Employee - Customer Service Representative in Alpharetta, GA
    Doesn't Recommend
    Neutral Outlook
    No opinion of CEO

    I worked at Philips full-time (More than 3 years)

    Pros

    Some managers will treat you like a small work family, the pay is great , great work life balance, and zero micro managing.

    Cons

    Lazy co-workers will make you work more than your fair share. Laid back disciplinary policy to account for co-workers not doing their job.

    Advice to Management

    Stop letting lazy people get away with being lazy.

    Philips Response

    May 18, 2017 – Talent Brand Manager

    Thanks for your comments in regards to your time at our customer service team in Alpharetta. It's definitely great to hear that you've felt part of a family during this time. Concerning your feedback ... More

  3. Helpful (4)

    "Support Specialist, Frontline"

    Star Star Star Star Star
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Customer Care Specialist in Alpharetta, GA
    Current Employee - Customer Care Specialist in Alpharetta, GA
    Doesn't Recommend
    Negative Outlook
    No opinion of CEO

    I have been working at Philips full-time (Less than a year)

    Pros

    Good pay, good group of people working in associate/specialist roles

    Cons

    Horrible Frontline management, from Director down to Supervisor. Very much a "gotcha" type of environment; overly concerned with matrix/numbers, not the input, well-being of employees. No such thing as coaching.

    Philips Response

    Oct 20, 2016 – Talent Brand Manager

    Hello, we're glad to hear that you found a great group of people to work with. We do regret hearing that your experience with management has not been a positive one though. We would like to suggest ... More


  4. "Program Manager"

    Star Star Star Star Star
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Program Manager in Alpharetta, GA
    Former Employee - Program Manager in Alpharetta, GA
    Recommends
    Neutral Outlook
    Approves of CEO

    I worked at Philips (More than 5 years)

    Pros

    Great benefits. Very employee focused company.

    Cons

    Leadership changes direction too often.

    Advice to Management

    Put more focus on the LEAN transformation and customers. The financial will fall into place.

    Philips Response

    Sep 15, 2016 – Talent Brand Manager

    Hello, we're grateful to receive a five star review from one of our current employees. We'd like to thank you for taking the time to write a review about your work experience as a Program Manager at ... More


  5. "Executive Sales Assistant"

    Star Star Star Star Star
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Executive Sales Assistant in Alpharetta, GA
    Current Employee - Executive Sales Assistant in Alpharetta, GA
    Recommends
    Positive Outlook
    No opinion of CEO

    I have been working at Philips full-time (Less than a year)

    Pros

    My welcome to Philips has been warm and inviting. My team at Volcano are helpful and willing to take time out of their schedules to help me acclimate to the company.

    Cons

    Onboarding is a bit confusing, but the help desk and HR department are responsive and cheerful.

    Philips Response

    Jul 28, 2016 – Talent Brand Manager

    Hi there, thank you for taking the time to write us a review about your experience so far at the Philips office in Alpharetta. We're glad you're part of the Philips family. It's great to hear you ... More


  6. "Growing Pains, But Manageable"

    Star Star Star Star Star
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Contracts in Alpharetta, GA
    Current Employee - Contracts in Alpharetta, GA
    Doesn't Recommend
    Neutral Outlook
    Approves of CEO

    I have been working at Philips (More than 5 years)

    Pros

    culture, benefits, autonomy of workload

    Cons

    recognition, promotion, management struggles, no clear direction

    Advice to Management

    Ask employees what they ultimately want to be and where they'd like to go for development. More flexibility with telecommute.

    Philips Response

    Aug 5, 2016 – Talent Brand Manager

    Good morning and thank you for your review. It is good to hear that you are happy with a lot of key factors with us as your employer. We are glad to learn that you would love to keep developing ... More


  7. "Remote Application Specialist"

    Star Star Star Star Star
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Georgia in Alpharetta, GA
    Current Employee - Georgia in Alpharetta, GA
    Doesn't Recommend
    Negative Outlook

    I have been working at Philips full-time (More than 3 years)

    Pros

    Help you develop soft skills

    Cons

    Very difficult for growth within company.

  8. "Customer Care Representative III"

    Star Star Star Star Star
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Contractor - Anonymous Contractor in Alpharetta, GA
    Current Contractor - Anonymous Contractor in Alpharetta, GA
    Recommends
    Positive Outlook
    No opinion of CEO

    I have been working at Philips as a contractor

    Pros

    They provide 4 weeks of training before you actually start taking calls from customers.

    Cons

    Just started training so haven't really had an opportunity to see if job is stressful.


  9. Helpful (5)

    "Good pay and benefits, lack of focused management"

    Star Star Star Star Star
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Support Engineer in Alpharetta, GA
    Former Employee - Support Engineer in Alpharetta, GA
    Doesn't Recommend
    Negative Outlook
    No opinion of CEO

    Pros

    Pay and Benefits are excellent and within line with other companies. The people on my team were for the most part excellent to work with and other teams in the building were by and far very helpful. The daily environment was good from a people perspective

    Cons

    Management or lack thereof. Unfortunately the company hires number crunchers instead of people who know the business. This leads to very short term thinking and managers only worried about fudging spreadsheets to make sure they get their bonus. Leads to frustration within the teams because policies are not good for the employees or the customer. The healthcare side of the company could be doing so much better if there was a common sense knowledge base of how to run things and what the customer actually wants and needs. Layoffs every year for the last number of years leads to high stress and it is turning into a bit of a protect myself and my knowledge situation and is limiting the helpful nature of teamwork

    Advice to Management

    Stop hiring numbers crunchers. Go back to hiring managers who have worked in the field of the team they are managing. Actually listen to your employees. Some short term sacrifices can lead to long term success. Stop releasing products before they are ready and train all support staff appropriately. No more train the trainer


  10. Helpful (3)

    "Great place to work...if your just wanting to collect a paycheck."

    Star Star Star Star Star
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Customer Care Center in Alpharetta, GA
    Current Employee - Customer Care Center in Alpharetta, GA
    Doesn't Recommend
    Negative Outlook

    I have been working at Philips full-time (More than 8 years)

    Pros

    Pay is pretty good. Lots of overtime.

    Cons

    If they ask your opinion don't give it, they really don't care. Go to work when you want. Call in sick frequently, they seem to like that and promote you for being a slacker.

    Advice to Management

    Company needs to get their act together. You keep trying new things to fix the problems. Try getting it right the first time. You need to take care of your employees that actually care about their customers and not just collecting a check.


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