Philz Coffee Reviews | Glassdoor

Philz Coffee Reviews

Updated August 18, 2017
80 reviews

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3.5
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Jacob Jaber
45 Ratings

80 Employee Reviews

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Pros
  • Chill, free coffee, great people overall (in 9 reviews)

  • Free coffee, great culture and fun coworkers (in 6 reviews)

Cons
  • Sometimes the upper management can be a little clueless to the teams needs (in 7 reviews)

  • Not much room for growth within company although they like to tell everyone otherwise (in 4 reviews)

More Pros and Cons

  1. "Shift Lead"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Shift Leader in San Jose, CA
    Current Employee - Shift Leader in San Jose, CA
    Recommends
    Neutral Outlook
    No opinion of CEO

    I have been working at Philz Coffee part-time (More than 3 years)

    Pros

    Great place to work. Great Environment.

    Cons

    Not a lot of room to grow.


  2. "Fun atmosphere in a rapidly growing company"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Shift Lead in Washington, DC
    Former Employee - Shift Lead in Washington, DC
    Recommends
    Positive Outlook
    No opinion of CEO

    I worked at Philz Coffee part-time (More than a year)

    Pros

    Free coffee & snacks
    Fun atmosphere that allows for creativity
    Work with the public to "better dayz"
    Benefits for part-time staff are generous

    Cons

    Low/minimum entry level wage with few tips
    Limited room for growth despite growing company
    Hard schedules (consistent early mornings, late nights, & weekends required)
    Long/miscommunications with upper management

    Advice to Management

    Listen to your employees in the store rather than only what is happening in CA across the country (we live Philz every day). Raise wages to something appropriate for the cost of living in DC and the hard work that employees do. Promote internally rather than hinting at possible promotions and failing to reward hard work in due time.

  3. "Strong community, evolving work culture"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Store Leader in San Francisco, CA
    Former Employee - Store Leader in San Francisco, CA
    Recommends
    Positive Outlook
    Approves of CEO

    I worked at Philz Coffee full-time (More than a year)

    Pros

    Teams at each store tend to be very close-knit. There is a larger sense of community that tends to be shared across teams. Higher level retail positions are usually filled by promoting from within. A great emphasis is placed on sourcing, hiring, and training passionate (often technically overqualified) employees.

    Cons

    Compensation for baristas and shift leaders is standard for the industry, but not much above minimum wage. Tips are unimpressive due to an inability for customers to tip on credit card purchases. The emphasis on individual stores having their own "flavor" creates a fun environment but often creates inconsistencies across teams. Retail team members are expected to memorize and personalize a large amount of material and orders without tools or systems in place for memorization.

    Advice to Management

    Allow credit card tips.


  4. "Believe in human connection"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Anonymous Employee
    Current Employee - Anonymous Employee
    Recommends
    Positive Outlook
    Disapproves of CEO

    I have been working at Philz Coffee full-time

    Pros

    Great mission & core values. We believe in being nice and supporting personal growth and development. We try to keep it simple and don't push up selling things people don't need. The focus is very clear to how to be successful and effective.

    Cons

    The company is growing too fast. The recipe for a successful store and strong team takes time. Moving upwards with the desire to have 100 stores in a few years is unrealistic. The leadership bench isn't very big and Store Leads face more criticism than support.

    Advice to Management

    Follow the core values of keeping in real. Authenticity seems to be a word that's thrown around too easily. Assume positive intent and ask the right questions. Don't be so quick to throw around advice without realizing the real growth is in discovering the solution.


  5. "Philz"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Barist
    Current Employee - Barist
    Recommends
    Neutral Outlook
    No opinion of CEO

    I have been working at Philz Coffee part-time

    Pros

    Benefits
    Flexible hours
    Cool people
    Easy to learn
    Free coffee and tea
    Good part time job
    Raise after a year

    Cons

    Same thing everyday
    Boring when slow
    Sometimes you close and open up the next morning
    Yikes

    Advice to Management

    Communication between managers


  6. Helpful (1)

    "Loved my experience at Philz"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Senior Management
    Former Employee - Anonymous Employee
    Former Employee - Anonymous Employee
    Recommends
    Approves of CEO

    I worked at Philz Coffee full-time (More than a year)

    Pros

    One of my favorite places to have worked. I was blessed with a great team, who I still keep in contact with to this day. Philz doesn't just hire great people, they hire family. They allow a flexible schedule and truly support your passions. In addition, they create great rapport with customers and really practice kindness and compassion.

    Cons

    Honestly, I don't have anything.


  7. "Barista"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Anonymous Employee
    Current Employee - Anonymous Employee
    Recommends
    Neutral Outlook
    No opinion of CEO

    I have been working at Philz Coffee part-time

    Pros

    Free coffee, great culture and fun coworkers!

    Cons

    Closing shift since you have to do all the work; cleaning store and bathrooms, restocking bars, taking out all the trashes, washing all dishes and bringing all outside furniture inside. It is very physically demanding.

  8. "Barista"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Barista in San Jose, CA
    Current Employee - Barista in San Jose, CA
    Recommends
    Positive Outlook
    Approves of CEO

    I have been working at Philz Coffee part-time (Less than a year)

    Pros

    Great customer base, great company mission, cool co-workers and free coffee!

    Cons

    Fast paced, must be willing to work in a job that always has a line of customers waiting.

    Advice to Management

    Hire good employees who have a passion to brighten peoples' days!


  9. "Great place to be a barista"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Barista in Palo Alto, CA
    Current Employee - Barista in Palo Alto, CA
    Recommends
    Positive Outlook
    Approves of CEO

    I have been working at Philz Coffee part-time (More than a year)

    Pros

    Benefits (Healthcare, vision, dental) after 60 days of working for Philz.

    An education benefit program is being piloted.

    Starting Hourly wage is higher than other service jobs.

    Super flexible with hours and time off

    The people are super fun to work with and are very friendly and supportive.

    Easy to transfer and move up if you have a good work ethic.

    Cons

    Sometimes the upper management can be a little clueless to the teams needs.

    The facilities team can be a little slow to get a repairman out or send a replacement.

    Long lines means the work can sometimes be stressful if the workload isn't being delegated evenly.

    Advice to Management

    Make sure your team is set up before you take care of administrative stuff. If you don't take care of your team, we can't take care of the customers.

    Philz Coffee Response

    May 1, 2017 – People Ops

    Thank you for sharing! As we continue to grow, we know we have processes to refine and expedite to better serve our teams. Bettering days is our focus not just for our customers, but for our Team... More


  10. "Reliable Paycheck with Major Health and Labor Code Violations"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Barista in San Francisco, CA
    Current Employee - Barista in San Francisco, CA
    Doesn't Recommend
    Positive Outlook
    No opinion of CEO

    I have been working at Philz Coffee full-time (Less than a year)

    Pros

    Good if you're a people person and get along well with all kinds of people. This is a good job if you don't really care about putting out the best product or doing your best. Good position for someone who's looking to just show up and collect a paycheck.

    Cons

    Applied, interviewed, and was hired for a leadership position. After I'd quit my other job I was told I'm not a good fit for that position and that I'd be working in an entry-level position. Company is more focused on making sure each team member feels "part of the family" rather than making sure everyone is following rules and guidelines. I've seen coworkers blatantly ignore health guidelines, making myself and my friends sick (I no longer consume the products we make). Nothing is really done when reports are made to the manager You basically have to demand for your legally required breaks. Management will make you clock out a few minutes early so that they don't have to give you a meal break. You have no power to enforce company rules with the customers. E.g. Dogs are not allowed inside, however management will not back you up when you try to make an owner take their pets out of the store.

    Advice to Management

    Don't be afraid of coming off as harsh or bossy in order to enforce health guidelines, etc.


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