Phoenix IT Group Reviews | Glassdoor

Phoenix IT Group Reviews

Updated February 2, 2017
28 reviews

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Full-time Part-time

2.9
Star Star Star Star Star
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Phoenix IT Group CEO Steve Vaughan
Steve Vaughan
2 Ratings

28 Employee Reviews

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  1. "Jobs"

    Star Star Star Star Star
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Anonymous Employee
    Former Employee - Anonymous Employee
    Recommends
    Neutral Outlook
    No opinion of CEO

    Pros

    Steady work through out time

    Cons

    Long hours through out time

    Advice to Management

    Continue


  2. "Challenging to cross sell"

    Star Star Star Star Star
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Account Manager
    Former Employee - Account Manager
    Doesn't Recommend
    Neutral Outlook
    No opinion of CEO

    I worked at Phoenix IT Group full-time (More than a year)

    Pros

    There were regular monthly sales meetings which included technical training. This was very useful and allowed us as a team to continue to drive new propositions forwards.

    Cons

    The various business units (BUs) in Phoenix did not work well together (i.e. Professional Services, Disaster Recovery). The customer suffered significantly as a result of this failure to cooperate across the various BUs.

    Management only seemed to engage with staff when they were underperforming. There was little to no CPD.

    Advice to Management

    More focus should be placed on delivering for Phoenix's customers.


  3. "Team Leader"

    Star Star Star Star Star
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Team Leader in Oxford, England (UK)
    Former Employee - Team Leader in Oxford, England (UK)
    Recommends
    Positive Outlook
    No opinion of CEO

    Pros

    Many talented professionals I enjoyed working with on a great variety of projects for different large clients.

    Cons

    Little in the way of pay rises unless you change job.


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  5. "If your face fits"

    Star Star Star Star Star
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - IT Team Leader
    Former Employee - IT Team Leader
    Doesn't Recommend
    Neutral Outlook
    Approves of CEO

    I worked at Phoenix IT Group (More than 8 years)

    Pros

    If you are in the clique you'll do fine. If you show where mistakes have been made, and the person responsible doesn't like you, you will be ignored.

    Cons

    If you aren't in the clique you will unlikely not progress. Very clique-y organisation. Lots of hierarchy, not easy to climb the ranks.

    Advice to Management

    Look at the persons ability and skills, not if they will be your best friend...


  6. "Great People"

    Star Star Star Star Star
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Anonymous Employee
    Current Employee - Anonymous Employee
    Recommends
    Neutral Outlook

    I have been working at Phoenix IT Group full-time

    Pros

    Great people to work with
    Nice team feel, no real office politics
    Free parking - Easy to get to, near main roads

    Cons

    No yearly appraisals
    Lack of communication from management
    Office are drab and run down, not modern at all

    Advice to Management

    Career progression and internal skill improvement needs work


  7. "Turbulent times"

    Star Star Star Star Star
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Anonymous Employee
    Former Employee - Anonymous Employee
    Doesn't Recommend
    Negative Outlook
    Disapproves of CEO

    I worked at Phoenix IT Group full-time (More than 10 years)

    Pros

    Challenging roles.
    A constantly changing company.
    Friendly staff.

    Cons

    Constant redundancies, seriously like every 6 months!
    No input from the staff is considered once management have made a decision.

    Advice to Management

    Remember your staff is your biggest asset. Without the good will of them you will fail.


  8. "Senior Infrastructre Controller"

    Star Star Star Star Star
    Former Employee - Anonymous Employee
    Former Employee - Anonymous Employee

    I worked at Phoenix IT Group (Less than a year)

    Pros

    Very friendly atmosphere good team work.

    Cons

    projects take long to complete


  9. "Recently taken over"

    Star Star Star Star Star
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - IT Specialist in Northampton, England (UK)
    Current Employee - IT Specialist in Northampton, England (UK)
    Doesn't Recommend
    Negative Outlook

    I have been working at Phoenix IT Group full-time (More than a year)

    Pros

    Great people to work alongside, good vibes. Parking is free and the commute is not at all bad. Lots of opportunties to progress if you want to take them. There are three sandwich vans than come round in the morning.

    Cons

    The recent takeover has set everyone on edge. The site is a mezzanine office above a warehouse and it feels like it, the canteen facilities are uncomfortable and alot of people eat their lunch in their cars. Management can be so hands off as to be unnoticeable until the brown stuff hits the fan. Can be high pressure at times.

    Advice to Management

    Get the takeover sorted so people know what the future is and get a grip with annual reviews and formal training. Try to make the canteen facilities more welcoming and relaxing rather than an after thought.


  10. "Probably one of the better service desk roles I've had."

    Star Star Star Star Star
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - IT Service Desk Analyst in Northampton, England (UK)
    Current Employee - IT Service Desk Analyst in Northampton, England (UK)
    Recommends
    Neutral Outlook
    Approves of CEO

    I have been working at Phoenix IT Group full-time (Less than a year)

    Pros

    Very good management and there are enough managers to number of staff working, which means you always get a say or there is always someone to listen to your feedback

    Cons

    You need full security clearance to be able to remotely manage computer systems

    Advice to Management

    Carry on the good job, nothing to note at this time


  11. "Good Company to work for, the grass isn't always greener, proven many times..."

    Star Star Star Star Star
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Manager
    Current Employee - Manager
    Recommends
    Positive Outlook

    I have been working at Phoenix IT Group full-time (More than 10 years)

    Pros

    Solid company with good product set and great potential

    Cons

    Some staff don't appreciate how difficult the IT market is to be successful in recent times. To easy to blame the company management than to take responsibility for their themselves, their job and their actions.

    Advice to Management

    Listen to feedback from all levels and take positive actions to empower and motivate staff



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