Pier 1 Imports Reviews | Glassdoor

Pier 1 Imports Reviews

Updated May 25, 2017
464 reviews

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3.0
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Pier 1 Imports President, CEO, and Director Alex Smith
Alex Smith
172 Ratings

464 Employee Reviews

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Pros
Cons
  • Pushing for credit card sign ups is not ideal (in 291 reviews)

  • Not enough hours given to part time employees (in 97 reviews)

More Pros and Cons

  1. Helpful (2)

    "TJBATHANDPIERWORKSMAXXIMPORTS? Who are you?"

    Star Star Star Star Star
    • Work/Life Balance
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Castaway in Columbus, OH
    Former Employee - Castaway in Columbus, OH
    Disapproves of CEO

    Pros

    What's left of the Pier 1 Culture is wonderful. Pier 1 has always been a fun and creative environment and hopefully will continue to provide at least that for it's overworked employees. The company is truly national and has a market for everyone.

    Cons

    New corporate leadership is personal agenda driven. They can't see past their ego to actually move the business forward and make it relevant again. Customers don't want another TJ Maxx/Marshalls/Homegoods. They want Pier 1 and so do its employees. Growth has been stagnate for years and lack of true autonomy and ownership prevent talent from developing. SKU counts are through the roof and it's harder than ever for associates to spend time with customers. Lack of strong exit strategies for mediocre product buys, put more work on SM's to execute something shoppable in the stores.

    Advice to Management

    Alex and Sharon need a reality check. I know they are smart people, but they left some common sense at the door to the now sold corporate office building. Stop shuffling and pick a direction. You can buy a share of stock cheaper than a bar of soap. Maybe shares should be heaped in baskets in every store instead of lousy junk. Figure out what is relevant and meet competition head on with creative strategies, not just more stuff. Consumers are still out there. Don't make assumptions that every market can only survive on UPT and Conversion. Customers spend big money everyday at other retailers in order to improve the homes they are stuck with until the market improves. Where is Pier 1 in their lives?


  2. Helpful (1)

    "One Man Show"

    Star Star Star Star Star
    • Work/Life Balance
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Store Manager in San Francisco, CA
    Current Employee - Store Manager in San Francisco, CA
    No opinion of CEO

    Pros

    You do get a certain level of autonomy to run your store as you see fit. The product is fun.

    Cons

    Looong hours. Merch set that constantly requires you to fit square pegs in round holes. Payroll being reduced more and more each month. Constant overnights just to keep up.

    Advice to Management

    Your managers are sweating blood to make this vision happen. We want to help the company, but sooner or later, you need to help us too.


  3. Helpful (1)

    "Pressure on Customers"

    Star Star Star Star Star
    • Work/Life Balance
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Sales Associate in West Lebanon, NH
    Former Employee - Sales Associate in West Lebanon, NH
    Disapproves of CEO

    Pros

    The product, the discount, the merchandizing, and the customers. The experience can be absolutely wonderful for any person enthusiastic about design. You get to play with the product everyday and share what item you are crazy about with your customers.And who doesn't love all the great markdowns?

    Cons

    The pressure on staff to push the customers for emails. Most customers don't mind giving their phone numbers,but most hate giving their emails. I can see a real change in or customer's attitudes about coming into the store. They aren't as pleasant. The want to run in, get the product, and get out. They feel they are being bonbarded with questions on thier person nformation. If I wasn't familiar with this companies way of opperating I would feel the same way too.

    Advice to Management

    Stop pressuring the customers for email. It makes people not want to come in anymore or atleast checkout at the register.They just want to see, experience, and buy our exciting product and then get out.


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  5. "Not too bad for retail"

    Star Star Star Star Star
    • Work/Life Balance
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Assistant Store Manager in Kansas City, MO
    Former Employee - Assistant Store Manager in Kansas City, MO
    Recommends
    Approves of CEO

    Pros

    Great benefits, great discount and flexible hours that allow you to work when you need to and avoid some days you don't want to.

    Cons

    Usually have to work some mandatory weekends and with any management position, you fill in when an associate calls in sick.

    Advice to Management

    Give a better vision and daily direction on where you want the individual store and company to go from here.


  6. Helpful (1)

    "Great if your not serious about it."

    Star Star Star Star Star
    • Work/Life Balance
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Sales Associate in Princeton, NJ
    Current Employee - Sales Associate in Princeton, NJ
    Disapproves of CEO

    Pros

    Flexible schedule
    Great Manager
    Fun co-workers
    casual dress

    Cons

    Low pay for manual labor
    no room to grow
    unloading the truck is taxing
    The company is WAY behind the times
    store is really dirty
    stock room is a hazard to my life

    Advice to Management

    create a better database of our inventory and products
    Let us use hand held scanners to give customers information
    hire designated "truck" people


  7. Helpful (2)

    "Interesting place, dull job."

    Star Star Star Star Star
    • Work/Life Balance
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Sales Associate in Watchung, NJ
    Former Employee - Sales Associate in Watchung, NJ
    No opinion of CEO

    Pros

    The stuff is really cool, and it feels great when you make a big sale. It gets kind of exciting there when business is really booming. The management is easy to talk to.

    Cons

    Definitely underpaid and you don't get commission even if you sell a couple of $800 sofas. There is no satellite radio so the music gets really annoying because it's one CD of mediocre music on repeat all day long for several months. You're not allowed to sit down EVER. There is no end to opening boxes and organizing pillows. A lot of the customers are real pricks.

    Advice to Management

    PLEASE PLEASE PLEASE ditch the CDs and get a radio. Bonuses would be much appreciated, especially for very profitable associates.


  8. Helpful (1)

    "Pier One"

    Star Star Star Star Star
    • Work/Life Balance
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Sales Associate in Cincinnati, OH
    Current Employee - Sales Associate in Cincinnati, OH
    No opinion of CEO

    Pros

    Good retail discount, lots of employee incententives

    Cons

    Job training is not adequate, there is not a consistent message communicated by managment

    Advice to Management

    Store managers, assistant managers and sales leads need to espouse employee expectations in a consistent manner, displaying "one voice."


  9. "Position Okay"

    Star Star Star Star Star
    • Work/Life Balance
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Sales Associate in Chicago, IL
    Current Employee - Sales Associate in Chicago, IL
    No opinion of CEO

    Pros

    The product and discounts sometimes

    Cons

    Often there is heavy manual labor, loading and loading furniture and moving it around, even from the trucks into the location.

    Advice to Management

    increase the hourly wage for sales associates.


  10. "An easy job"

    Star Star Star Star Star
    • Work/Life Balance
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Assistant Manager in Orlando, FL
    Former Employee - Assistant Manager in Orlando, FL
    Disapproves of CEO

    Pros

    It is an easy company to work for, as they are fairly relaxed about calling-out and being late(I think it's allowed about 4 times per month actually), and if you are a fairly competent and reliable person you will likely have an opportunity to advance from associate to assistant manager fairly quickly.

    Cons

    Hard work is usually not recognized and the lazy/late/careless employee gets the same salary increases as everyone else. The pay scale is poor, with Assistant managers making $10-12 per hour and it is likely to take several years(10+) to become a store manager.

    Advice to Management

    Reward hard working and reliable employees with better pay and a little recognition.


  11. "A fine place to work if you enjoy the retail environment."

    Star Star Star Star Star
    • Work/Life Balance
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Sales Associate in Redmond, WA
    Former Employee - Sales Associate in Redmond, WA
    Recommends
    No opinion of CEO

    Pros

    Encouraged to help with creative displays and merchandising.

    Cons

    Not much opportunity for advancement, no commission incentives


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