Pillar Hotels and Resorts Reviews in Morgan Hill, CA | Glassdoor

Pillar Hotels and Resorts Morgan Hill Reviews

2 reviews

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Morgan Hill, CA

3.9
Star Star Star Star Star
Recommend to a friend
Approve of CEO
(no image)
Chris Russell
2 Ratings

2 Employee Reviews

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Pros
  • Hotel Discounts is the only pro to working with this company (in 9 reviews)

  • They are easily accessible and always willing to help (in 4 reviews)

Cons
  • Too much arbitrary busy work; Confused upper management; Unreasonable deadlines; Why are there so many conference calls (in 18 reviews)

  • Front desk supervisor was always late but time sheet always reflected that she was there on time (in 10 reviews)

More Pros and Cons

  1. Helpful (1)

    "Nice place to work, seems like the corporate part has everything organized and well-managed so business goes smoothly."

    Star Star Star Star Star
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Front Desk in Morgan Hill, CA
    Current Employee - Front Desk in Morgan Hill, CA
    Recommends
    Neutral Outlook
    Approves of CEO

    I have been working at Pillar Hotels and Resorts full-time (Less than a year)

    Pros

    Organized, good pay, benefits, non-union.

    Cons

    Drama with other employees, hostility with other employees.

    Advice to Management

    Treat employees like adults instead of like children who are beneath them.


  2. Helpful (1)

    "Employee Turnover adds stress to team."

    Star Star Star Star Star
    • Work/Life Balance
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Guest Service Agent in Morgan Hill, CA
    Former Employee - Guest Service Agent in Morgan Hill, CA
    Doesn't Recommend
    Disapproves of CEO

    Pros

    Customer Service is king.
    Benefits do eat a significant part of the check but they are on the table
    You will be fairly compensated for your position you hold in comparsion to the industry average.

    Cons

    The team was micromanaged from operation manager as a guest service agent. Information is communciated downward ineffectively from up above.

    Advice to Management

    Lessen the micromanagement and lengthen training weeks from two weeks to four possibly. Also training your replacement is cruel.



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