Pillar Hotels and Resorts Reviews | Glassdoor

Pillar Hotels and Resorts Reviews

Updated June 23, 2017
109 reviews

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2.4
StarStarStarStarStar
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Recommend to a friend
Approve of CEO
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Chris Russell
59 Ratings

109 Employee Reviews

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Pros
  • Great co-workers, good benefits, very nice hotel properties (in 6 reviews)

  • the corporate level; it is easily the best company I've ever worked for (in 3 reviews)

Cons
  • Too much arbitrary busy work; Confused upper management; Unreasonable deadlines; Why are there so many conference calls (in 18 reviews)

  • Front desk supervisor was always late but time sheet always reflected that she was there on time (in 10 reviews)

More Pros and Cons

  1. "Great company to work with"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Area Manager & Training Specialist
    Former Employee - Area Manager & Training Specialist
    Recommends
    Approves of CEO

    I worked at Pillar Hotels and Resorts (More than a year)

    Pros

    Extreme support and good resources.

    Cons

    Sales and revenue people need to get on the same page.


  2. "General Manager"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - General Manager
    Former Employee - General Manager
    Recommends
    Positive Outlook
    Approves of CEO

    I worked at Pillar Hotels and Resorts full-time (More than a year)

    Pros

    Tremendous corporate support and good benefits. Fun working environment with emphasis on employee appreciation.

    Cons

    Massive reporting procedures and deadlines with little advance notice at times.

    Advice to Management

    Continue listening and reacting to suggestions from employees and managers in the field.

  3. "Great Company"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Sales Manager in Fort Wayne, IN
    Current Employee - Sales Manager in Fort Wayne, IN
    Recommends
    Positive Outlook
    Approves of CEO

    I have been working at Pillar Hotels and Resorts full-time (Less than a year)

    Pros

    The company is very well structured.

    Cons

    As of now, I do not have any complaints.


  4. "Don't plan to stay long"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - General Manager
    Former Employee - General Manager
    Doesn't Recommend
    Negative Outlook
    Disapproves of CEO

    I worked at Pillar Hotels and Resorts full-time (Less than a year)

    Pros

    Good for your resume, then time to move companies

    Cons

    Poor work / home environment. Micromanaged.


  5. Helpful (2)

    "First supervisor I had was great."

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Task Force General Manager in Irving, TX
    Former Employee - Task Force General Manager in Irving, TX
    Doesn't Recommend
    Neutral Outlook
    No opinion of CEO

    I worked at Pillar Hotels and Resorts full-time (More than a year)

    Pros

    Second supervisor 6 months later, not so great.

    Cons

    Being a Task Force Manager is a thankless job and went into the position knowing this upfront, but you think your supervisor would be understanding.

    Advice to Management

    I would recommend an exit interview process for any employee who leaves for any reason.


  6. Helpful (1)

    "Management"

    StarStarStarStarStar
    Former Employee - Director of Sales and Marketing
    Former Employee - Director of Sales and Marketing
    Doesn't Recommend
    Negative Outlook

    I worked at Pillar Hotels and Resorts full-time (Less than a year)

    Pros

    If you get a good regional, they are helpful and involved.

    Cons

    Company is going through a lot of changes and nit handling it well. They will change you from salary to hourly as a Manager then back again. They let the General Managers get away with craziness to avoid dealing with it.


  7. Helpful (7)

    "STAY AWAY FROM THIS COMPANY !!!!!"

    StarStarStarStarStar
    • Work/Life Balance
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Anonymous Employee in Chandler, AZ
    Former Employee - Anonymous Employee in Chandler, AZ
    Doesn't Recommend
    Negative Outlook
    Disapproves of CEO

    I worked at Pillar Hotels and Resorts full-time (More than a year)

    Pros

    REALLY GOOD LIARS !!! AND FAKE PEOPLE IN MANAGEMENT

    Cons

    This company has the worst and most unprofessional training for it's staff. The General Managers do nothing to support staff. HR does't help to support with employee issues.
    No wonder this company is merging with Aimbridge Hospitality they need the help to survive. All their hotels across the country are in very poor condition. It's because they treat staff like crap,So it reflects on the properties due to high turn over in staff. If you take a job with this company be prepared do everything except for what you were hired to do!!!!!!!!!! And then get written up for not doing what you where hired to do!!

    Advice to Management

    The whole company needs to have new management make over !!! Chris Russell should addition for undercover boss Tv show. Maybe he would help????

  8. "Task Force"

    StarStarStarStarStar
    Former Employee - Anonymous Employee
    Former Employee - Anonymous Employee

    Pros

    Had a few great leaders

    Cons

    Benefits changing and not good


  9. Helpful (2)

    "Crap"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Housekeeper in Fort Worth, TX
    Former Employee - Housekeeper in Fort Worth, TX
    Doesn't Recommend
    Negative Outlook
    No opinion of CEO

    I worked at Pillar Hotels and Resorts part-time (Less than a year)

    Pros

    None that i can think of.

    Cons

    The management have their heads so far up their butts to really help anyone there. I was employed there part time (at my request due to baby's separation anxiety), and then after about 2 months i was working 35-40 hrs a week, and they would not contact HR to change my status to full time because they didn't want to deal with it. THEIR WORDS. They will not give anyone raises (regardless of how long they've worked there), they didn't do any acknowledgments of employees who've been there for 5+ years. They treated staff horribly. I would NEVER work for them again. They don't care if you have families or other responsibilities, they will not work with you for personal issues if it wasn't stated in your interview.

    Advice to Management

    Get new management


  10. "Hard work,"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Anonymous Employee in Joliet, IL
    Current Employee - Anonymous Employee in Joliet, IL
    Doesn't Recommend
    Negative Outlook
    Approves of CEO

    I have been working at Pillar Hotels and Resorts full-time (More than a year)

    Pros

    Flexible scheduling. Nice co-workers. Fast paced. Quickly adaptable. Fun. You meet a lot of new people, and you learn very quickly.

    Cons

    Pay is not enough to support yourself. Not willing to help you grow. This job is a more, stay in one spot type of job.


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