Pillar Hotels and Resorts Reviews in San Jose, CA | Glassdoor

Pillar Hotels and Resorts San Jose Reviews

1 review



San Jose, CA

Recommend to a friend
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Chris Russell
0 Ratings

1 Employee Reviews

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  • Hotel Discounts is the only pro to working with this company (in 9 reviews)

  • Great co-workers, good benefits, very nice hotel properties (in 6 reviews)

  • Too much arbitrary busy work; Confused upper management; Unreasonable deadlines; Why are there so many conference calls (in 18 reviews)

  • Front desk supervisor was always late but time sheet always reflected that she was there on time (in 10 reviews)

More Pros and Cons

  1. Helpful (5)

    "Bad Management Starts on Top and works its way to the bottom"

    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Front Desk Agent in San Jose, CA
    Current Employee - Front Desk Agent in San Jose, CA

    I have been working at Pillar Hotels and Resorts part-time (Less than a year)


    Employee Rate, Depending on the hotel brand associates work for.


    No benefits for part time employees, such as paid time off , insurance coverage, or any incentives.
    Despite working for a busy hotel, hourly associates and management were given extremely below market wages.

    Advice to Management

    Management needs to step to the plate and not ignore many of the issues at their several Northern California Properties. On a given day, associates have to deal with constant complaints from unhappy guests who have to deal with ongoing maintenance issues that seem to be swept under the rug and not fixed. Despite the negative feedback on sites such as TripAdvisor and Yelp, you would think management would take some action, clearly no one cares. Turnover remains high, employees are burnt out and as usual profits come before people. Upper Management from the corporate office expects hotel managers to keep quiet and basically not question any unethical tactics. In addition, hotel associates who bring guest complaints and constant issues to the attention of property management are told to basically suck it up, and deal with it

    Pillar Hotels and Resorts Response

    Dec 9, 2014 – Communications Manager

    Dear Reviewer, Your feedback is very important to us. We take guest service matters very seriously and will not tolerate unethical tactics. Please give our Employee Services team a call at... More

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