Pilot Catastrophe Services, Inc. Reviews | Glassdoor
Pilot Catastrophe Services, Inc. Reviews
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    Pilot Catastrophe Services, Inc. Reviews

    Updated December 5, 2018
    117 reviews

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    3.9
    StarStarStarStarStar
    Rating TrendsRating Trends
    Recommend to a friend
    Approve of CEO
    (no image)
    W Davis Pilot Jr
    65 Ratings

    Employee Reviews

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    Pros

    • "Great pay, time off for vacations" (in 16 reviews)

    • "Good pay, but you better know your stuff" (in 13 reviews)

    Cons

    • "Working away from home did make the home/work life balance more challenging" (in 8 reviews)

    • "Long hours but that's the nature of the catastrophe business" (in 12 reviews)

    More Pros and Cons

    1. "Claims Processor"

      StarStarStarStarStar
      • Work/Life Balance
      • Career Opportunities
      • Comp & Benefits
      Former Employee - Claims Processor in Mobile, AL
      Former Employee - Claims Processor in Mobile, AL
      Recommends
      Positive Outlook
      Approves of CEO

      I worked at Pilot Catastrophe Services, Inc. full-time (Less than a year)

      Pros

      Clean and friendly working environment
      Suitable break lengths
      Fast-paced work environment

      Cons

      Long work shifts
      7 day work weeks

    2. "Great people, heavy expectations"

      StarStarStarStarStar
      • Work/Life Balance
      • Culture & Values
      • Career Opportunities
      • Comp & Benefits
      • Senior Management
      Former Employee - Anonymous Employee
      Former Employee - Anonymous Employee
      Doesn't Recommend
      Negative Outlook
      Disapproves of CEO

      I worked at Pilot Catastrophe Services, Inc. full-time

      Pros

      The people
      Fast paced environment
      Some paid holidays

      Cons

      Forcing employees to work 7 12 hour shifts without overtime pay for salaried workers is not only unethical, it is the biggest downside to the company.

      Advice to Management

      Overtime pay is necessary to avoid turnover
      Instead of forcing employees to uphold an image, let the work you do speak for itself

      3. Join the Pilot Catastrophe Services, Inc. team
      See Our Latest Jobs

    3. "Dissatisfied"

      StarStarStarStarStar
      • Work/Life Balance
      • Culture & Values
      • Career Opportunities
      • Comp & Benefits
      • Senior Management
      Former Employee - Independent Claims Adjuster in Hudson, OH
      Former Employee - Independent Claims Adjuster in Hudson, OH
      Positive Outlook
      No opinion of CEO

      I worked at Pilot Catastrophe Services, Inc. full-time (More than 10 years)

      Pros

      High income in short amount of time.

      Cons

      Unprofessional management and rampant nepotism.

      Advice to Management

      Please give your employees the respect and dignity they deserve. Stand up for them, support them, and give them the benefit of the doubt until you’ve done your due diligence,

    4. "Terrible culture"

      StarStarStarStarStar
      • Work/Life Balance
      • Culture & Values
      • Career Opportunities
      • Comp & Benefits
      • Senior Management
      Former Employee - Software Developer in Mobile, AL
      Former Employee - Software Developer in Mobile, AL
      Doesn't Recommend
      Neutral Outlook
      No opinion of CEO

      I worked at Pilot Catastrophe Services, Inc. full-time (Less than a year)

      Pros

      They spared no expense on providing talk equipment for you to work with.

      Cons

      Revolving door, terrible culture , good old boys club.

      Advice to Management

      Allow your developers the opportunity to think for themselves

    5. "Strong Training Programs and Many Opportunities"

      StarStarStarStarStar
      Former Employee - Anonymous Employee
      Former Employee - Anonymous Employee

      Pros

      offer many trainings for free to improve skills, quick payment

      Cons

      slow storm seasons mean that there is little work

    6. "Great place to work"

      StarStarStarStarStar
      • Work/Life Balance
      • Culture & Values
      • Career Opportunities
      • Comp & Benefits
      • Senior Management
      Current Employee - Adjuster
      Current Employee - Adjuster
      Recommends
      Positive Outlook
      Approves of CEO

      I have been working at Pilot Catastrophe Services, Inc. full-time (More than 10 years)

      Pros

      Support from management is amazing

      Cons

      None that I can think of

      Advice to Management

      None

    7. Helpful (6)

      "Great Training / Dead End Positions unless you Know Somebody"

      StarStarStarStarStar
      • Work/Life Balance
      • Culture & Values
      • Career Opportunities
      • Comp & Benefits
      • Senior Management
      Current Employee - Inside Auto Adjuster in Mobile, AL
      Current Employee - Inside Auto Adjuster in Mobile, AL
      Doesn't Recommend
      Neutral Outlook
      No opinion of CEO

      I have been working at Pilot Catastrophe Services, Inc. full-time (More than a year)

      Pros

      Great Pay if you don't divide out the hours you work to get that check. If your manager approves your billing you will ALWAYS get paid on time. Plenty of opportunities to volunteer so the owners of the company can look good.

      Cons

      Buddy Buddy Politics at it's finest (especially in the Auto Group) The workers on the team that produce the results will be the ones that are the sweat workers while the buddy's that can't produce or are just too lazy will have their expectations lowered to justify a position or placed on a "special project". A good paycheck but when you divide out the hours and the time away from your family it really isn't that much. Management is pompous, looks down on you, and hides their ignorance and faults by being jerks. They promise the world but at the end of the day all that matters is who sucks up to management the most.

      Advice to Management

      Upper Management needs to clean house in the auto group. Needs to be random drug tests. Too many HR issues to mention. Needs to be a checks and balances to make sure that the producers are working and the non-producers are sitting at home. It's terrible how they hide some employees from the vendor and cook the reports to make the numbers look better.

    8. "CSR"

      StarStarStarStarStar
      • Work/Life Balance
      • Culture & Values
      • Career Opportunities
      • Comp & Benefits
      • Senior Management
      Former Employee - Customer Service Representative in Richardson, TX
      Former Employee - Customer Service Representative in Richardson, TX
      Recommends
      Positive Outlook
      Approves of CEO

      I worked at Pilot Catastrophe Services, Inc. full-time (Less than a year)

      Pros

      It was a nice place to work...

      Cons

      Some of the managers were, for a lack of better words, UNSAVORY... However, it still was a good place to work...

      Advice to Management

      Stop being so CRITICAL & ABRASIVE TOWARD YOUR EMPLOYEES...

    9. "Agent Advocate"

      StarStarStarStarStar
      Current Employee - Agent Advocate in Mobile, AL
      Current Employee - Agent Advocate in Mobile, AL

      I have been working at Pilot Catastrophe Services, Inc. part-time (More than a year)

      Pros

      Great pay and great people to work with

      Cons

      I have to travel to make good money.

      Advice to Management

      I am very dependable

    10. Helpful (1)

      "Allstate Flood"

      StarStarStarStarStar
      • Work/Life Balance
      • Culture & Values
      • Career Opportunities
      • Comp & Benefits
      • Senior Management
      Former Employee - Claims Examiner in Mobile, AL
      Former Employee - Claims Examiner in Mobile, AL
      Recommends
      Positive Outlook
      Approves of CEO

      I worked at Pilot Catastrophe Services, Inc. part-time (More than 5 years)

      Pros

      Education on NFIP Claims
      Pays quickly - fastest in the industry.

      Cons

      Sweat shop work ethic, cutthroat competition, and punitive management. Some bait and switch regarding earning potential.
      Significant nepotism and good old boy network.

      Advice to Management

      Clean house on management. Become a college degree type program.