Pilot Flying J Reviews | Glassdoor

Pilot Flying J Reviews

Updated May 5, 2017
137 reviews

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Pilot Flying J CEO Jimmy Haslam
Jimmy Haslam
52 Ratings

137 Employee Reviews

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Pros
  • Fast paced, decent pay, flexible schedules (in 50 reviews)

  • Excellent benefits and great people interested in your growth (in 25 reviews)

Cons
  • Upper management takes longer to act on their final decisions (in 37 reviews)

  • unfortunatley lead driver wasn't willing to provide schedule with work life balance after almost two years of quality employment that I provided (in 14 reviews)

More Pros and Cons

  1. "Stay away..."

    Star Star Star Star Star
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Cashier Sales Associate in Roberts, WI
    Former Employee - Cashier Sales Associate in Roberts, WI
    Doesn't Recommend
    Positive Outlook
    No opinion of CEO

    I worked at Pilot Flying J full-time (More than a year)

    Pros

    If you can become day shift management you'd have it made. Otherwise steer clear. At The interview they make the The job sound fantastic after about a week you realize it's not.

    Cons

    No communication, management is to busy socializing. Day shift expects night shift to do everything including stocking the coolers when there is only two people to cover everything at night it's just not possible.


  2. "High volume retail environment, but a very demanding job."

    Star Star Star Star Star
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Regional Manager in Knoxville, TN
    Former Employee - Regional Manager in Knoxville, TN
    Doesn't Recommend
    Positive Outlook
    Disapproves of CEO

    I worked at Pilot Flying J full-time (More than 3 years)

    Pros

    Changing environment, fast paced retail. Good benefits.

    Cons

    Open all hours, everyday. Very demanding environment from upper management with little compensation.

    Advice to Management

    Consistent leadership and people development should be a focus.


  3. "Fuel Desk Cashier"

    Star Star Star Star Star
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Fuel Desk Cashier in Fairview, TN
    Former Employee - Fuel Desk Cashier in Fairview, TN
    Negative Outlook
    Disapproves of CEO

    Pros

    Enjoyed the customers and most of my co-workers

    Cons

    They don't care about seniority or job performance. It's all in who is that managers favor

    Advice to Management

    Corporate get new management


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  5. "Management"

    Star Star Star Star Star
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Restaurant Manager in Beach, ND
    Former Employee - Restaurant Manager in Beach, ND
    Doesn't Recommend
    Negative Outlook

    I worked at Pilot Flying J full-time (Less than a year)

    Pros

    You make good money when you're hourly

    Cons

    The coworkers are awful and no one in upper management cares they'll promise you things and never follow through

    Advice to Management

    Get manager that will do there job and not sit around all day writing up other managers that actually are doing there job and remind them they're there to work not make friends don't listen to another employee's​opinion about someone at least have one conversation before pushing them out


  6. "Treat employees like they don't matter."

    Star Star Star Star Star
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Subway Sandwich Artist in Alexandria, MN
    Former Employee - Subway Sandwich Artist in Alexandria, MN
    Doesn't Recommend

    I worked at Pilot Flying J part-time (Less than a year)

    Pros

    Decent pay, good hours if they follow your availability.

    Cons

    1. I had to go to the hospital due to something falling on me at work while I was pregnant. I am still getting calls from the hospital because every time they contact pilot or send mail, it bounces back to them.
    2. My manager, despite me having a 5 pounds weight restriction from that incident, had me opening on truck days. There is no way to open without moving truck orders.
    3. The only time I ever tried to call in sick, I had food poisoning and should not have legally worked. The manager didn't answer her phone, didn't get back to me until after my shift was over.
    4. I have not received a W2. I left multiple messages with no response. I tried through the store I worked at and the manager told me it wasn't her problem.
    5. I was hired as part time, but worked more than 35 hours every week, sometimes going over 40.

    Advice to Management

    Make sure your store managers are doing their jobs. Make sure they are following laws and actually care about their employees.


  7. "Transportation"

    Star Star Star Star Star
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Anonymous Employee in Indianapolis, IN
    Former Employee - Anonymous Employee in Indianapolis, IN
    Doesn't Recommend
    Positive Outlook
    Approves of CEO

    I worked at Pilot Flying J full-time (More than 10 years)

    Pros

    Good pay for what you do

    Cons

    Logistics Dept is young and needs help, they need to look at a map


  8. "Subway at Pilot Travel Cent."

    Star Star Star Star Star
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - CSM in Decatur, AL
    Former Employee - CSM in Decatur, AL
    Doesn't Recommend
    Positive Outlook
    Disapproves of CEO

    I worked at Pilot Flying J part-time (Less than a year)

    Pros

    good people, stays busy, paperless paycheck

    Cons

    not enough benefits or pay, too many chiefs not enough Indians

    Advice to Management

    listen to employees and lose your power trip


  9. "GSM - TCGM"

    Star Star Star Star Star
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Travel Center Manager in Columbus, OH
    Current Employee - Travel Center Manager in Columbus, OH
    Doesn't Recommend
    Negative Outlook
    Disapproves of CEO

    I have been working at Pilot Flying J full-time (More than 5 years)

    Pros

    The pace of the business.
    You great people and make good connections with your Guests.
    You develop a bond with your team

    Cons

    No work/life balance. On call 24/7.

    Use your own gas/car to pick up supplies or other items for the store. We used to get compensated to go to the bank everyday, but we have to go to the grocery store everyday for fruit and it is further away.

    No room for advancement.

    Driver panel - used as punishment instead of helping you fix your problems or elevate on your successes. Drivers blackmail you with it.

    Moved computer to the sales floor and it takes twice as long to do your paperwork and you get to stand while doing it!!

    Advice to Management

    Listen to your people on the ground.
    Make changes that help the Guests and Team.
    Be realistic with your expectations with the resources you give us.

    Pilot Flying J Response

    Jan 27, 2017 – Social Media Coordinator

    Thank you for the helpful feedback, and for notifying us about your experience at Pilot Flying J. Guest service and team member satisfaction are two of our top priorities at Pilot Flying J. We take ... More


  10. "Line cook"

    Star Star Star Star Star
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Line Cook in South Bend, IN
    Current Employee - Line Cook in South Bend, IN
    Doesn't Recommend
    Neutral Outlook
    No opinion of CEO

    I have been working at Pilot Flying J full-time (Less than a year)

    Pros

    Ever i got along with and it is fun but its not a job id like to keep.

    Cons

    No one does there job right so i end up doing other peoples jobs.

    Advice to Management

    They need to check on there employees better so they dont goof around.


  11. "Didn't pay me deserved hours"

    Star Star Star Star Star
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Cashier in Springfield, MO
    Former Employee - Cashier in Springfield, MO
    Doesn't Recommend
    Positive Outlook
    No opinion of CEO

    I worked at Pilot Flying J part-time (Less than a year)

    Pros

    Lots of diverse positions, good pay

    Cons

    Management at first really mesenteric up schedule and hours, after replacing him I was never compensated for over 40 hours

    Advice to Management

    Keep your word with employees

    Pilot Flying J Response

    Nov 11, 2016 – Social Media Coordinator

    Thank you for letting us know and taking the time to share your experience with us. We take concerns such as yours very seriously. Please email us directly at PFJHR@pilottravelcenters.com to discuss ... More


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