Pilot Flying J Reviews | Glassdoor

Pilot Flying J Reviews

Updated March 21, 2017
133 reviews

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133 Employee Reviews

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Pros
  • Fast paced, decent pay, flexible schedules (in 49 reviews)

  • Solid company with truly great people that aim to help you get the job done with a smile on your face (in 24 reviews)

Cons
  • Upper management takes longer to act on their final decisions (in 35 reviews)

  • unfortunatley lead driver wasn't willing to provide schedule with work life balance after almost two years of quality employment that I provided (in 14 reviews)

More Pros and Cons

  1. "WORSE COMPANY EVER!"

    Star Star Star Star Star
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Assistant Manager in Toms Brook, VA
    Former Employee - Assistant Manager in Toms Brook, VA
    Doesn't Recommend
    Negative Outlook

    I worked at Pilot Flying J full-time (More than 3 years)

    Pros

    got lots of hours.
    great costumers

    Cons

    company doesn't care about employees

    Advice to Management

    management sucks


  2. "RGM"

    Star Star Star Star Star
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Anonymous Employee
    Current Employee - Anonymous Employee
    Doesn't Recommend
    Neutral Outlook
    Disapproves of CEO

    I have been working at Pilot Flying J full-time

    Pros

    Never a dull moment. Fast paced environment.

    Cons

    Micro management. Every thing is an emergency, Pay.

    Advice to Management

    Take care of your high achievers.


  3. "Eh."

    Star Star Star Star Star
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Anonymous Employee
    Former Employee - Anonymous Employee
    Doesn't Recommend

    I worked at Pilot Flying J full-time

    Pros

    Pay is good. The benefits are OK. Nothing really special.

    Cons

    Upper management cares absolutely zero for store level employees.
    Almost impossible to work with people there.


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  5. Helpful (1)

    "Bait & Switch Employer"

    Star Star Star Star Star
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Guest Service Manager in Des Moines, IA
    Current Employee - Guest Service Manager in Des Moines, IA
    Doesn't Recommend
    Negative Outlook
    Disapproves of CEO

    I have been working at Pilot Flying J full-time (More than 3 years)

    Pros

    Fast paced and you meet lots of really great and interesting people! No two days are exactly the same!

    Cons

    The company's senior management is really good at saying one thing and doing the exact opposite of what they just said. They are so bottom line focused that customer service has taken a back seat to everything and everyone else. Too many task lists and not enough people to support any of their expectations. And now they want to cut staff even more?!?! I am allowed 1 cashier 1 maintenance and myself. How much more can you cut from that?

    Advice to Management

    If you want the numbers you say you want, then you have to have people to do it. Good customer service ratings mean having MORE people, not less. Forget about the budget. Bite the bullet and give the customers what THEY want. More people to provide THEM with the service we keep promising them!


  6. "Work"

    Star Star Star Star Star
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Anonymous Employee
    Current Employee - Anonymous Employee

    I have been working at Pilot Flying J part-time

    Pros

    I enjoy some of the people I work with

    Cons

    They work you to death. They r not organized. Plus no one and I mean no one has nothing nice to say about this company.


  7. "Work here and never get fired for anything"

    Star Star Star Star Star
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Retail Sales Associate in San Antonio, TX
    Current Employee - Retail Sales Associate in San Antonio, TX
    Doesn't Recommend
    Negative Outlook
    Disapproves of CEO

    I have been working at Pilot Flying J full-time

    Pros

    Friendly people and fast paced environment . Lots of work to keep you busy and make the day fly by.

    Cons

    Too much personal drama going on inside of work. No one is held accountable for showing up late or drawers being short. Employees basically get paid to be lazy. Management is way too relaxed. Just there for a paycheck.

    Advice to Management

    There is advancement but you have to be willing to move around ALOT!


  8. "If u can handle lots of work for little pay n respect then come apply"

    Star Star Star Star Star
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Deli Production in Canton, OH
    Current Employee - Deli Production in Canton, OH
    Doesn't Recommend
    Negative Outlook
    Disapproves of CEO

    Pros

    The days go fast since its a fast paced place to work

    Cons

    Management doesn't know how to be respectful of their employees, the pay rates are horrible for as much work that's expected and when they get good workers who do bust their butts they just slack off more with out even feeling guilty about passing the workload to under paid over worked kitchen workers.

    Advice to Management

    Stop being so disrespectful, pay the employees what their worth or stop asking why the turnover rates are so high


  9. "PFJ is tough to work for/with"

    Star Star Star Star Star
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Fuel Solutions Associate in Knoxville, TN
    Former Employee - Fuel Solutions Associate in Knoxville, TN
    Doesn't Recommend
    Negative Outlook
    No opinion of CEO

    I worked at Pilot Flying J full-time (More than 3 years)

    Pros

    People that you work with are great. They share similar interest and become like your family.

    I was given rave reviews in the one year end review that I had there in 3 years.

    Cons

    Pay is always changing and not for the better. In the three years I was there we had 5 pay changes. All made my pay worse. Once by 20% per year. That is when I had to leave. New management in the Call Center believe in quantity not quality and will micro manage. Do not promote from within.

    Advice to Management

    Stop being so stubborn. Listen to your people. I would say get sales people to run the sales department.


  10. "Manager"

    Star Star Star Star Star
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Anonymous Employee
    Current Employee - Anonymous Employee
    Doesn't Recommend
    Neutral Outlook
    No opinion of CEO

    Pros

    Get paid weekly,get free water, half of of your meal, get bathroom break

    Cons

    Dirty,not welcoming,not good on service, with employees

    Advice to Management

    Have you confused on whether you should be great at your job or if you shouldn't. Ones above you are intimated.


  11. "shiftleader, manager"

    Star Star Star Star Star
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Shift Leader in Huntersville, NC
    Former Employee - Shift Leader in Huntersville, NC
    Doesn't Recommend
    Positive Outlook
    Disapproves of CEO

    I worked at Pilot Flying J (More than a year)

    Pros

    They did keep me busy for 21 years

    Cons

    Not very honest to employees

    Advice to Management

    n/a



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