Pilot Flying J Reviews | Glassdoor

Pilot Flying J Reviews

Updated October 11, 2017
148 reviews

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148 Employee Reviews

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Pros
  • Fast paced, decent pay, flexible schedules (in 55 reviews)

  • Excellent benefits and great people interested in your growth (in 25 reviews)

Cons
  • False promises made by upper management (in 39 reviews)

  • unfortunatley lead driver wasn't willing to provide schedule with work life balance after almost two years of quality employment that I provided (in 18 reviews)

More Pros and Cons

  1. "customers should be number one"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    Former Employee - Anonymous Employee
    Former Employee - Anonymous Employee
    Doesn't Recommend
    Neutral Outlook
    No opinion of CEO

    I worked at Pilot Flying J full-time (More than 5 years)

    Pros

    loved the customers and some of the managers that liked to work and treated customers how they were supposed to be treated

    Cons

    bad managment and most of the time would hire shift leads that didnt want to work but like to boss people around. Had to do more than just your job cause others wouldn't work. they don't give you your over time they just try to send you home early. your raise was only a .25 one they suck

    Advice to Management

    get people in there that actually want to work for their money and not just play around and take selfies all day.

    Pilot Flying J Response

    Jul 21, 2017 – Social Media Coordinator

    Thank you for your feedback. We’re committed to strengthening our team dynamics on an ongoing basis. Please email us at PFJHR@pilottravelcenters.com if you'd like to discuss your concerns further.... More


  2. "Continous Set-Up-To-Fail Syndrome"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Shift Supervisor in Atalissa, IA
    Current Employee - Shift Supervisor in Atalissa, IA
    Doesn't Recommend
    Positive Outlook
    No opinion of CEO

    I have been working at Pilot Flying J full-time (Less than a year)

    Pros

    Amazing Benefits

    Shift Managers are guaranteed at least 35 hours a week

     You get to meet all kinds of people from around the world

    Corporate is working to better engage employee needs

    Cons

    Toxic work environment

    High Turnover

    Poor Training and Communication

    Spontaneous Work hour schedule 1-2 weeks in advance

    Little understanding of Herzberg's theory of Motivation or Organizational Development on the Store level

    Mislabeled job titles

    Advice to Management

    Need to really work hard on improving the work environment and understanding employee needs, as well as their life outside of work!

    Pilot Flying J Response

    Jun 12, 2017 – Social Media Coordinator

    Thank you for taking the time to share your honest feedback. Please email us directly at PFJHR@pilottravelcenters.com if you'd like to discuss your concerns further. We are here to listen.

  3. Helpful (2)

    "Stay away..."

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Cashier Sales Associate in Roberts, WI
    Former Employee - Cashier Sales Associate in Roberts, WI
    Doesn't Recommend
    Positive Outlook
    No opinion of CEO

    I worked at Pilot Flying J full-time (More than a year)

    Pros

    If you can become day shift management you'd have it made. Otherwise steer clear. At The interview they make the The job sound fantastic after about a week you realize it's not.

    Cons

    No communication, management is to busy socializing. Day shift expects night shift to do everything including stocking the coolers when there is only two people to cover everything at night it's just not possible.


  4. Helpful (2)

    "High volume retail environment, but a very demanding job."

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Regional Manager in Knoxville, TN
    Former Employee - Regional Manager in Knoxville, TN
    Doesn't Recommend
    Positive Outlook
    Disapproves of CEO

    I worked at Pilot Flying J full-time (More than 3 years)

    Pros

    Changing environment, fast paced retail. Good benefits.

    Cons

    Open all hours, everyday. Very demanding environment from upper management with little compensation.

    Advice to Management

    Consistent leadership and people development should be a focus.


  5. Helpful (1)

    "Fuel Desk Cashier"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Fuel Desk Cashier in Fairview, TN
    Former Employee - Fuel Desk Cashier in Fairview, TN
    Negative Outlook
    Disapproves of CEO

    Pros

    Enjoyed the customers and most of my co-workers

    Cons

    They don't care about seniority or job performance. It's all in who is that managers favor

    Advice to Management

    Corporate get new management


  6. Helpful (1)

    "Management"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Restaurant Manager in Beach, ND
    Former Employee - Restaurant Manager in Beach, ND
    Doesn't Recommend
    Negative Outlook

    I worked at Pilot Flying J full-time (Less than a year)

    Pros

    You make good money when you're hourly

    Cons

    The coworkers are awful and no one in upper management cares they'll promise you things and never follow through

    Advice to Management

    Get manager that will do there job and not sit around all day writing up other managers that actually are doing there job and remind them they're there to work not make friends don't listen to another employee's​opinion about someone at least have one conversation before pushing them out


  7. Helpful (3)

    "Company only cares about "their" money"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Anonymous Employee
    Current Employee - Anonymous Employee
    Doesn't Recommend
    Neutral Outlook
    Disapproves of CEO

    I have been working at Pilot Flying J full-time (More than 10 years)

    Pros

    Good pay if you like working A LOT OF HOURS, free soda (what a pro), you get holidays off well kind of. The day after that is, or when your regional allows it. Vacation oh not allowed June 1rst - Aug. because winter vacations are so much fun (NOT)

    Cons

    Customers get to treat you terrible! they can call you names, curse at you, be just flat out rude to you then they can complain about having to be rude to you and as the GM i give them free food for their troubles. Pilot flat out lies to ALL of their employees! They make promises they never keep. Make you do things that you do not want to do. ====

    Advice to Management

    Management isn't the problem. The problem is the each above store leader has a yo yo guess who gets the short end of it yep the GM'S. Everything is a game oh and stop making up job titles to fill your egos

  8. Helpful (6)

    "I would think twice"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Regional Manager
    Current Employee - Regional Manager
    Doesn't Recommend
    Negative Outlook
    Disapproves of CEO

    I have been working at Pilot Flying J full-time (More than 5 years)

    Pros

    Decent salary and bonus at the GM level

    Cons

    WAY over promise and under deliver. Its a good old boys club and if you don't fit in you won't grow with the company. This is especially true if you are a GM and are not willing to relocate. Think about it... Do they put truck stops in all great locations? Be careful of what you obligate to. If you change your mind you will not make it. That's a promise!

    Advice to Management

    Stop hiring all your friends and family to run the company. Perhaps you should look at who the COO is related to or knows that currently works for and or is in a high level position. That's no secret...

    Pilot Flying J Response

    Mar 13, 2017 – Community and Public Relations Coordinator

    Thank you for your feedback. We’re committed to strengthening our team dynamics on an ongoing basis. Please email us at PFJHR@pilottravelcenters.com if you'd like to discuss your concerns further.... More


  9. Helpful (1)

    "Treat employees like they don't matter."

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Subway Sandwich Artist in Alexandria, MN
    Former Employee - Subway Sandwich Artist in Alexandria, MN
    Doesn't Recommend

    I worked at Pilot Flying J part-time (Less than a year)

    Pros

    Decent pay, good hours if they follow your availability.

    Cons

    1. I had to go to the hospital due to something falling on me at work while I was pregnant. I am still getting calls from the hospital because every time they contact pilot or send mail, it bounces back to them.
    2. My manager, despite me having a 5 pounds weight restriction from that incident, had me opening on truck days. There is no way to open without moving truck orders.
    3. The only time I ever tried to call in sick, I had food poisoning and should not have legally worked. The manager didn't answer her phone, didn't get back to me until after my shift was over.
    4. I have not received a W2. I left multiple messages with no response. I tried through the store I worked at and the manager told me it wasn't her problem.
    5. I was hired as part time, but worked more than 35 hours every week, sometimes going over 40.

    Advice to Management

    Make sure your store managers are doing their jobs. Make sure they are following laws and actually care about their employees.


  10. Helpful (1)

    "Transportation"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Anonymous Employee in Indianapolis, IN
    Former Employee - Anonymous Employee in Indianapolis, IN
    Doesn't Recommend
    Positive Outlook
    Approves of CEO

    I worked at Pilot Flying J full-time (More than 10 years)

    Pros

    Good pay for what you do

    Cons

    Logistics Dept is young and needs help, they need to look at a map


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