Pinkberry Reviews | Glassdoor

Pinkberry Reviews

Updated May 23, 2017
25 reviews

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2.0
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Ron Graves
8 Ratings

25 Employee Reviews

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Pros
Cons
  • No recognition for certain Shift leads or Team Members (in 7 reviews)

  • bad communication with the manager and the team members (in 7 reviews)

More Pros and Cons

  1. Helpful (1)

    "Eh"

    StarStarStarStarStar
    Former Employee - Team Member in Bryn Mawr, PA
    Former Employee - Team Member in Bryn Mawr, PA
    Doesn't Recommend
    Neutral Outlook
    No opinion of CEO

    I worked at Pinkberry part-time (Less than a year)

    Pros

    Easy work (cleaning the store, making yogurt, doing dishes), long breaks (not much to do in-between rushes of customers so you have downtime), good atmosphere

    Cons

    Extreme corporate guidelines (ridiculous standards - you are wanted to keep the interaction brief to get the customer out quickly, but they also give you very specific things to say to them), secret shopper surveys could make or break your employment there (near impossible to get 100% on them), poor management in corporate trickles down to individual branch management


  2. "Strong management, strict work environment."

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Team Member in San Jose, CA
    Former Employee - Team Member in San Jose, CA
    Doesn't Recommend
    Negative Outlook
    No opinion of CEO

    I worked at Pinkberry part-time (Less than a year)

    Pros

    Strong emphasis on teamwork and customer satisfaction.

    Cons

    Extremely boring, tedious work. You essentially follow a script when it comes to helping customers which makes for a work environment that loses it's edge after awhile

    Advice to Management

    support your employees more. it seems like you're just waiting for slip-ups from employees with those secret shoppers.

  3. Helpful (1)

    "Look Elsewhere"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Team Member in New York, NY
    Former Employee - Team Member in New York, NY
    Doesn't Recommend
    Negative Outlook
    Disapproves of CEO

    Pros

    Flexible schedule, great product and easy location to travel to.

    Cons

    Bad management, favoritism, unnecessarily stressful, low pay, incompetent workers, too many steps of service!

    Advice to Management

    Try listening to employees and let them give you a first hand review of why the company isn't doing as great as it used to!


  4. Helpful (1)

    "Team Member"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Team Member in Arlington, TX
    Former Employee - Team Member in Arlington, TX
    Doesn't Recommend
    Negative Outlook
    Disapproves of CEO

    Pros

    Free yogurt, not super hard

    Cons

    The biggest con of this place is the management. They are the worst company I have ever worked for and doesn't care for their employees. Pay sucks. Depressing.

    Advice to Management

    Care more for your employees and hire managers that actually know how to do their job.


  5. "Fun Job"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Shift Lead in Nashville, TN
    Former Employee - Shift Lead in Nashville, TN
    Doesn't Recommend
    Negative Outlook
    No opinion of CEO

    I worked at Pinkberry (More than a year)

    Pros

    Fun Job, focus is on product quality and customer experience.

    Cons

    High employee turnover and not much growth potential.

    Advice to Management

    Be more realistic about job expectations considering pay and growth are limited.


  6. "General Manager"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - General Manager in Santa Clara, CA
    Current Employee - General Manager in Santa Clara, CA
    Doesn't Recommend
    Negative Outlook
    Disapproves of CEO

    I have been working at Pinkberry full-time (More than 5 years)

    Pros

    I got a great team who help me through all these years. Everyone is like family, working and helping each other!

    Cons

    The senior management have lack of support and do not understand the operation in the store.

    Advice to Management

    provide more support for the store operation and provide the needs to run the store normally.


  7. "Total lack of focus"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Manager in Los Angeles, CA
    Former Employee - Manager in Los Angeles, CA
    Doesn't Recommend
    Negative Outlook
    Disapproves of CEO

    I worked at Pinkberry (More than a year)

    Pros

    Great hardworking people who want to get things done

    Cons

    Horrible management. Disorganization in the extreme

    Advice to Management

    Come up with a strategy and stick to it

  8. "hmm"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Team Member in New York, NY
    Current Employee - Team Member in New York, NY
    Recommends
    Positive Outlook
    No opinion of CEO

    I have been working at Pinkberry part-time (More than 3 years)

    Pros

    deliveries were slow on certain days being that it became slow

    Cons

    the tips were bigger than the managers paycheck

    Advice to Management

    step up the the plate and be seen as a leader


  9. "Great Product Poor Leadership"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Business in Los Angeles, CA
    Former Employee - Business in Los Angeles, CA
    Doesn't Recommend
    Neutral Outlook
    Disapproves of CEO

    I worked at Pinkberry full-time (More than a year)

    Pros

    Great brand, product, service orientation

    Cons

    Little strategic leadership and little appreciation for talent and employees

    Advice to Management

    New CEO required


  10. Helpful (1)

    "Downward Spiral"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Anonymous Employee in Santa Monica, CA
    Current Employee - Anonymous Employee in Santa Monica, CA
    Doesn't Recommend
    Negative Outlook

    I have been working at Pinkberry full-time (More than 3 years)

    Pros

    The company is still relatively young which allows for a lot of Innovation in all departments. There are a few very talented people at this company i.e. Director of Operations, new CFO Pawan, and they have begun to promote from within.

    Cons

    Poor communication. No partnership or teamwork from Marketing leadership. CEO locked in office all day with no communication.

    Advice to Management

    Be transparent, we need a new CEO and director of marketing. They alone are driving our company into the ground.


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