Pinnacle Behavioral Health Reviews

Pros

The Teamwork aspect of Elk River is not just lip-service. Medical, Therapeutic, and Academic staff work in tandem with management to trouble-shoot and problem-solve resident and program needs. All avenues are exhausted in order to assist residents in reaching their goals and progressing toward their success. The school ensures that residents do not get left behind in their academics while they work toward bettering themselves and their family relationships. The holistic nature of the therapy involves all stakeholders in order to create a supportive network for residents and their families

Cons

If you enjoy seeing others begin their life journey with a fresh outlook and tools that can help them long-term then there are no "cons" to this work. It is very difficult and very worth it.

Pros

Flexible hours, 8 hour shifts, some great people

Cons

Short staffed, unorganized, requires a lot of you, underpaid, not enough job training

Pros

You feel as thought you may have made a difference to a child with trauma.

Cons

They prioritize making money over all else. They put staff in positions where they work up to 16 hours in a row in a high stress and intensity environment, and expect them to make the long drive home from Elkmont and return just six to eight hours later (which you may get 4 hours of sleep out of, but keep in mind how difficult it is to turn off your mind when you’ve forced it to stay completely alert for 12+ hours). Front line staff, supervisors, and the lead supervisor are forced to be in positions where they are alone, with no options of support or back-up if a client were to hurt them, another client, or themselves. Not to mention how often they will hold county-kids (because that is a steady source of pay) by blocking them from progressing through the program for being “too helpful” to their peers. Staff are spoken down to, but especially the staff that work the hardest, speak the loudest, and care the most. They string along their best staff with promises of promotions just to make sure they do not leave in pursuit of a better career option. Upper/main office staff do not show appreciation, understanding, nor compassion for the front line staff who overwork themselves due to caring for the clients and making sure that campus is safe before leaving for the night/day shift turnover. There is no faith or respect for the capabilities of supervisors or the lead supervisor. They’ve managed to run off at least four supervisors and their first and only campus trained (the ones that genuinely cared about the campus and staff) in the last year. They forced a program director who genuinely cared about his staff to step down. They slowly pushed out the best assistant program director this program has ever had for being too loud about the morality of the program and the way that the higher-ups treat the lower levels of staff (which are the foundation for the program to function). They slowly pushed out the assistant program director who took over after the previously mentioned for the same ideologies. They pushed out their trainer/lead supervisor, who was the only one left to care for staff and clients alike and burnt him out, losing their strongest employees in the company. With each of them that left, many staff followed due to feeling like their only support just left the company. They are stuck in old ideologies, being unwilling to to explore more ways to handle trauma management and emotions other than manual labor and packets of work. The therapists are overworked, and they’ve lost more than a handful of them over the past year and a half, some of which left the profession temporarily just to get out of Elk River. These therapists cared the most for the kids, put in the most work and yet were blamed alongside front line staff and supervisors for anything that goes wrong with one of their clients or their families. And this is just a small section of the issues that I and my past and present coworkers of this program have accumulated over the past year. Upper echelon; none of you know how to show support to your staff. By disempowering every staff at your convenience and being willing to place the blame anywhere but on yourselves, the few staff you had who were attempting to keep the ship afloat have left.

Pros

Good pay for starting out, good experience with patients

Cons

poor management, lazy employees and overworked

Pros

Benefits are good co workers are nice (front line staff)

Cons

Upper management isn’t great. Seem to be very unappreciative if front lines staff workers. Pay is not worth the daily job duties as a frontline staff employee.

Pros

I am surrounded by people who are educated and trained to help adolescents and their families overcome obstacles that are impeding their growth. Often these teens are considered "troubled" or "at risk." People who work at Elk River Treatment Program are here to make a positive difference in a child's life. They see the potential in a child that others often do not see. It is a very rewarding career choice and I'm proud to be considered a part of this company.

Cons

It's difficult for me to hear the desperation in a parent's voice when they call to inquire about help and find out their insurance will not cover residential treatment for their child.

Pros

The employee support at Elk River is top-notch. All of the staff are dedicated and driven to provide innovative strategies to improve the lives of troubled teens. It is extremely rewarding to be a member of the team and to watch the positive impact that we are dedicated to providing to our residents. The campus is in a remote area and the technology is more than adequate to support the employees and the academics. The company is Advanced Ed certified and provides a standards based curriculum in order for our residents to transfer from any where in the US and continue their educational course.

Cons

I do not have any negative comments.

Pros

The work is rewarding. Emails and letters from current and past residents and parents provide proof that what you do is important and relevant. The company is quick to accommodate and really works with your schedule if you are a college student or have a second job. My coworkers were like family which in a lot of incidents it was great to know someone always had your back and was only a radio call away.

Cons

My only complaint is that I sometimes felt unheard when i didn't agree with a policy or procedure.

Pros

From working at Elk River, I made lasting friendships with co-workers.

Cons

If you research the program, do not believe the website. The computers in the "school" (and I use school in quotations because it is a pathetic excuse for a learning environment) are ancient. There is no state of the art technology. You will not be able to write your lesson plans, you will not be given a raise even if you have your masters, and if you are a female, you will most likely spend most of your days watching female residents on "Self harm" use the bathroom. You will be expected to work all year long in a disgusting school building with poor air conditioning. Also, upper management will probably not have your back, and if you are a female that tries to discipline a resident, prepare to be accused of getting into a "power struggle", and asked if you are stressed. There is little respect involved in the job. At most, you will be a glorified proctor if you "teach" here.

Pros

I have been working with this specific company for less than a year. I have been working with these people and environment for a couple of years. They are very supportive of all staff and teachers involved.

Cons

Like any other job, it can be overwhelming at times, but the management understands our struggles and comes up with ways to make it better.