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Pinnacle Behavioral Health

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Pinnacle Behavioral Health

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Pinnacle Behavioral Health Reviews

Updated Dec 30, 2021

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Found 18 of over 21 reviews

3.3
43%
Recommend to a Friend
0%
Approve of CEO
Pinnacle Behavioral Health Founder, President and CEO  Karen Lee
Karen Lee
2 Ratings
  1. 5.0
    Current Employee, more than 3 years

    Excellent Teamwork for Resident Care

    Apr 10, 2018 - Educator in Huntsville, AL
    Recommend
    CEO Approval
    Business Outlook

    Pros

    The Teamwork aspect of Elk River is not just lip-service. Medical, Therapeutic, and Academic staff work in tandem with management to trouble-shoot and problem-solve resident and program needs. All avenues are exhausted in order to assist residents in reaching their goals and progressing toward their success. The school ensures that residents do not get left behind in their academics while they work toward bettering themselves and their family relationships. The holistic nature of the therapy involves all stakeholders in order to create a supportive network for residents and their families

    Cons

    If you enjoy seeing others begin their life journey with a fresh outlook and tools that can help them long-term then there are no "cons" to this work. It is very difficult and very worth it.

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  2. 1.0
    Former Employee, more than 1 year

    Sinking ship.

    Dec 30, 2021 - Behavioral Specialist in Elkmont, AL
    Recommend
    CEO Approval
    Business Outlook

    Pros

    You feel as thought you may have made a difference to a child with trauma.

    Cons

    They prioritize making money over all else. They put staff in positions where they work up to 16 hours in a row in a high stress and intensity environment, and expect them to make the long drive home from Elkmont and return just six to eight hours later (which you may get 4 hours of sleep out of, but keep in mind how difficult it is to turn off your mind when you’ve forced it to stay completely alert for 12+ hours). Front line staff, supervisors, and the lead supervisor are forced to be in positions where they are alone, with no options of support or back-up if a client were to hurt them, another client, or themselves. Not to mention how often they will hold county-kids (because that is a steady source of pay) by blocking them from progressing through the program for being “too helpful” to their peers. Staff are spoken down to, but especially the staff that work the hardest, speak the loudest, and care the most. They string along their best staff with promises of promotions just to make sure they do not leave in pursuit of a better career option. Upper/main office staff do not show appreciation, understanding, nor compassion for the front line staff who overwork themselves due to caring for the clients and making sure that campus is safe before leaving for the night/day shift turnover. There is no faith or respect for the capabilities of supervisors or the lead supervisor. They’ve managed to run off at least four supervisors and their first and only campus trained (the ones that genuinely cared about the campus and staff) in the last year. They forced a program director who genuinely cared about his staff to step down. They slowly pushed out the best assistant program director this program has ever had for being too loud about the morality of the program and the way that the higher-ups treat the lower levels of staff (which are the foundation for the program to function). They slowly pushed out the assistant program director who took over after the previously mentioned for the same ideologies. They pushed out their trainer/lead supervisor, who was the only one left to care for staff and clients alike and burnt him out, losing their strongest employees in the company. With each of them that left, many staff followed due to feeling like their only support just left the company. They are stuck in old ideologies, being unwilling to to explore more ways to handle trauma management and emotions other than manual labor and packets of work. The therapists are overworked, and they’ve lost more than a handful of them over the past year and a half, some of which left the profession temporarily just to get out of Elk River. These therapists cared the most for the kids, put in the most work and yet were blamed alongside front line staff and supervisors for anything that goes wrong with one of their clients or their families. And this is just a small section of the issues that I and my past and present coworkers of this program have accumulated over the past year. Upper echelon; none of you know how to show support to your staff. By disempowering every staff at your convenience and being willing to place the blame anywhere but on yourselves, the few staff you had who were attempting to keep the ship afloat have left.

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  3. 1.0
    Former Employee

    Poor management and work environment

    Jun 14, 2021 - Currently Unemployed And Seeking Work in Albany, NY
    Recommend
    CEO Approval
    Business Outlook

    Pros

    Good pay for starting out, good experience with patients

    Cons

    poor management, lazy employees and overworked

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  4. 2.0
    Former Employee, less than 1 year

    Frontline staff

    Oct 29, 2020 - Behavioral Health Specialist in Elkmont, AL
    Recommend
    CEO Approval
    Business Outlook

    Pros

    Benefits are good co workers are nice (front line staff)

    Cons

    Upper management isn’t great. Seem to be very unappreciative if front lines staff workers. Pay is not worth the daily job duties as a frontline staff employee.

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  5. 4.0
    Former Employee

    Caring People

    Mar 18, 2019 - Anonymous Employee 
    Recommend
    CEO Approval
    Business Outlook

    Pros

    Great coworkers with a good sense of humor

    Cons

    A bit of stress at times

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  6. 2.0
    Former Employee, more than 3 years

    Great Experience!!

    May 25, 2018 - Direct Care Staff 
    Recommend
    CEO Approval
    Business Outlook

    Pros

    Great experience, great coworkers to work with, and it’s very rewarding to watch the kids grow and change and see them succeed.

    Cons

    Long hours and low pay to start. Be prepared to be overworked and talked to like you’re a Resident most if not all of the time. The staff that don’t do their jobs are praised and those that do their job get no recognition if any. Management says countless times how all their staff are appreciated but they do nothing to actively show it. Favoritism is a staple. Once management finds those they like, those staff get the upmost or special treatment above the rest that actually do their job. The staff house you’re required to stay in for overnight shifts is and has the most unsanitary conditions. If staff bring up the conditions of said staff house, they get told to clean up the exact place to live when they are “on call”. So after working 12 hours in the elements and dealing with kids behaviors on top of that, you’re to be the maid and clean the place that you are to sleep at because you are the “on call” person or you make the choice to stay at the staff house while working. This also comes into play if there’s severe weather because “you’re expected to be here” mentality no matter the conditions. If there’s ever a situation of a kid attempting to run, steal food, etc. don’t give management any information on that event. They’ll use any and all information that you give them against you. You’ll get a write up for doing your job and they will be sure to cover their own behinds in the process. Management gives out coaching notes like candy. They phrase it in such a way that you are being “trained” but you aren’t trained at all. You get the most if not all training by the staff you work with. Management doesn’t do much if any training for their staff. You’re just expected to read folders of information on your “downtime” which doesn’t exist. Court ordered kids are treated like criminals and can’t do anything good no matter their effort in treatment and vocational activities. Private pay kids get the top notch treatment along with the favorite staff. The therapists require notes to be done each day or before the end of each shift. Although you aren’t given much time during the shift to complete said notes. The end result is you spending two hours or more at the end of each shift completing notes for the day.

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    3 people found this review helpful
  7. 5.0
    Current Employee, less than 1 year

    Very Rewarding

    Apr 10, 2018 - Anonymous Employee 
    Recommend
    CEO Approval
    Business Outlook

    Pros

    I have been working with this specific company for less than a year. I have been working with these people and environment for a couple of years. They are very supportive of all staff and teachers involved.

    Cons

    Like any other job, it can be overwhelming at times, but the management understands our struggles and comes up with ways to make it better.

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  8. 5.0
    Current Employee, more than 5 years

    Rewarding and Supportive Environment

    Apr 10, 2018 - Special Education Teacher in Huntsville, AL
    Recommend
    CEO Approval
    Business Outlook

    Pros

    The employee support at Elk River is top-notch. All of the staff are dedicated and driven to provide innovative strategies to improve the lives of troubled teens. It is extremely rewarding to be a member of the team and to watch the positive impact that we are dedicated to providing to our residents. The campus is in a remote area and the technology is more than adequate to support the employees and the academics. The company is Advanced Ed certified and provides a standards based curriculum in order for our residents to transfer from any where in the US and continue their educational course.

    Cons

    I do not have any negative comments.

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  9. 5.0
    Current Employee, more than 1 year

    Great Place to Work

    Apr 9, 2018 - Office Assistant in Huntsville, AL
    Recommend
    CEO Approval
    Business Outlook

    Pros

    Great team environment. Lots of caring people.

    Cons

    Can be stressful and challenging.

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  10. 5.0
    Current Employee

    I enjoy it.

    Apr 9, 2018 - Anonymous Employee 
    Recommend
    CEO Approval
    Business Outlook

    Pros

    Supported by my clinical supervisors, understanding, and committed to working for the greater good.

    Cons

    The cons are not specific to Elk River Treatment Program but the demands of a residential facility.

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Viewing 1 - 10 of 18 Reviews

Pinnacle Behavioral Health Reviews FAQs

43% of Pinnacle Behavioral Health employees would recommend working there to a friend based on Glassdoor reviews. Employees also rated Pinnacle Behavioral Health 3.3 out of 5 for work life balance, 3.1 for culture and values and 3.2 for career opportunities.

According to reviews on Glassdoor, employees commonly mention the pros of working at Pinnacle Behavioral Health to be benefits, workplace, coworkers and the cons to be senior leadership, career development, management.

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