Pitney Bowes Customer Service Representative Reviews | Glassdoor

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Pitney Bowes Customer Service Representative Reviews

Updated Oct 16, 2019

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3.7
64%
Recommend to a Friend
21%
Approve of CEO
Pitney Bowes CEO Marc Lautenbach
Marc Lautenbach
7 Ratings
  1. Helpful (1)

    "Excellent Company"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Compensation and Benefits
    • Senior Management
    Current Employee - Customer Service Representative in DC Ranch, AZ
    Recommends
    Neutral Outlook
    No opinion of CEO

    I have been working at Pitney Bowes full-time for more than 8 years

    Pros

    If it lasts you can stay for years

    Cons

    Mail is declining so that means Pitneys revenue is hit which means layoffs

    Advice to Management

    Find ways to save money on parts ordering, hold customers more accountable so they are not getting the farm

    Pitney Bowes2018-05-07
  2. "Great company to work for 20+ years ago"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Compensation and Benefits
    • Senior Management
    Former Employee - Customer Service Representative in Charlotte, NC
    Recommends

    I worked at Pitney Bowes full-time for more than 8 years

    Pros

    Loved the job, training, good pay, benefits, work/life balance I CAN'T FIGURE OUT HOW TO ADD REVIEWS, SALARY, ETC. ON YOUR WEBSITE BECAUSE THE ONLY CHOICES GIVEN ARE EMPLOYED SINCE 2015. I AM TRYING TO RE-ENTER THE WORKFORCE AFTER 20+ YEARS. PLEASE HELP. THANK YOU.

    Cons

    Some management were hard to please, expectations were high and support from supervisors was critical and sometimes lacking.

    Advice to Management

    Support the CSRs as they are the face of the company and making their job easier makes the customer, the CSR, PB management and you (everybody) happy.

    Pitney Bowes2019-10-16
  3. "Customer servoce"

    StarStarStarStarStar
    Current Employee - Customer Service Representative 

    I have been working at Pitney Bowes full-time for more than a year

    Pros

    -Management is nice and willing to listen

    Cons

    -Limited growth opportunities and hires primarily through temp agencies

    Pitney Bowes2019-06-14
  4. Helpful (1)

    "It’s got its pros and cons"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Compensation and Benefits
    • Senior Management
    Former Employee - Customer Service Representative in Tampa, FL
    Doesn't Recommend
    Negative Outlook
    Disapproves of CEO

    I worked at Pitney Bowes full-time for more than 10 years

    Pros

    Depends on the position and what client site you work at, but everyday brings new challenges to work through, not an extremely monotonous job, which helps you grow and learn.

    Cons

    Upper management decisions always result in losses and then every year manager says no money for raises. They also try and minimize and downplay what people actually do in positions they hold and give you yearly goals that are impossible unless you are the managers pet who gets all the

    Advice to Management

    Treat people with more respect, pay them better, and realize that when you offer vacation as a benefit you need to have enough employees so people can take more quality time off instead of being told when you can take it.

    Pitney Bowes2019-05-13
  5. "gud"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Compensation and Benefits
    • Senior Management
    Current Employee - Customer Service Representative in Phoenix, AZ
    Recommends
    Neutral Outlook
    No opinion of CEO

    I have been working at Pitney Bowes full-time for more than a year

    Pros

    inside the building and not in the heat

    Cons

    long standing all day bent over machines

    Advice to Management

    pay more

    Pitney Bowes2018-11-06
  6. "Customer Service"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Compensation and Benefits
    • Senior Management
    Former Employee - Customer Service Representative in Spokane, WA
    Recommends
    Positive Outlook
    Approves of CEO

    I worked at Pitney Bowes full-time for more than 10 years

    Pros

    Good pay, Benefits, time off, great team. 2 weeks paid vacation for new hires. Medical - Dental - 401k matching. Good training up to 6 weeks. Stable work.

    Cons

    Low pay raises. Corporate not in touch with workers.

    Pitney Bowes2018-02-09
  7. "Customer Service Representative"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Compensation and Benefits
    • Senior Management
    Former Employee - Customer Service Representative in Neenah, WI
    Doesn't Recommend
    Neutral Outlook
    No opinion of CEO

    I worked at Pitney Bowes full-time for more than a year

    Pros

    Always have openings. Local work site.

    Cons

    Callers were almost always dissatisfied.

    Advice to Management

    Provide better plans to customer base.

    Pitney Bowes2018-01-17
  8. Helpful (3)

    "CAM Account Owner"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Compensation and Benefits
    • Senior Management
    Current Employee - Customer Service Representative in Appleton, WI
    Recommends
    Positive Outlook
    No opinion of CEO

    I have been working at Pitney Bowes full-time for more than 5 years

    Pros

    Very good benefits - Health Insurance, Vacation, On-Site Free Clinic, Work Out Area. Atmosphere is more relaxed than other places.

    Cons

    Can be stressful for many. Bonus structure is currently unattainable. Stock prices have dropped considerably since new billing systems were introduced.

    Advice to Management

    Listen to your employees. The focus seems to be turned to the needs of the shareholders only and not the rest of the stakeholders (clients and employees).

    Pitney Bowes2017-12-16
  9. Helpful (2)

    "Caring for Internal Clients"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Compensation and Benefits
    • Senior Management
    Former Employee - Customer Service Representative in Spokane, WA
    Doesn't Recommend
    Negative Outlook
    No opinion of CEO

    I worked at Pitney Bowes full-time for more than 8 years

    Pros

    I was able to adopt a great deal of skills and master them for the time I was employed at Pitney Bowes.

    Cons

    The leaders and higher ups are receiving bonuses and are earning a pay that could be reduced drastically so they wouldn't have to lay off seasoned employees.

    Pitney Bowes2017-08-31
  10. "Not recommended if in Columbus Ohio area"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Compensation and Benefits
    • Senior Management
    Current Employee - Customer Service Representative in Columbus, OH
    Doesn't Recommend
    Negative Outlook
    No opinion of CEO

    I have been working at Pitney Bowes full-time for more than 8 years

    Pros

    Steady job if that is what you are looking for. Not really a career opportunity.

    Cons

    If you are seeking an opportunity where you have a voice in your work and grow, go elsewhere.

    Advice to Management

    Read and follow up on your "engagement" survey.

    Pitney Bowes2017-04-24
Found 40 reviews