Pitney Bowes Customer Service Representative Reviews | Glassdoor

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Pitney Bowes Customer Service Representative Reviews

Updated Oct 16, 2019

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3.7
64%
Recommend to a Friend
21%
Approve of CEO
Pitney Bowes CEO Marc Lautenbach
Marc Lautenbach
7 Ratings
  1. Helpful (2)

    "Was great when I started 11 years ago, but now..."

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Compensation and Benefits
    • Senior Management
    Current Employee - Systems Customer Service Representative in Minneapolis, MN
    Doesn't Recommend
    Negative Outlook
    No opinion of CEO

    I have been working at Pitney Bowes full-time for more than 10 years

    Pros

    Pay was good a decade ago. Work is steady. Good job security. If you like overtime, be careful what you ask for.

    Cons

    Pay for new hires is insulting - especially considering the skill level required for the job. Raises are a slap in the face for a person who is repeatedly asked to set aside his personal life for his job. Mailing industry is slowly dying and management reminds workers often of how they are lucky to even have a job (and we are...).

    Pitney Bowes2013-01-21
  2. Helpful (1)

    "Was good, but a ship that is sinking fast"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Compensation and Benefits
    • Senior Management
    Former Employee - Customer Service Representative in Baltimore, MD
    Doesn't Recommend
    Negative Outlook

    I worked at Pitney Bowes full-time for more than 5 years

    Pros

    Great peers in the field, some really nice customers.

    Cons

    Just horrible management, I met my manager just twice in the last year I was there. They have fired managers and restructured areas more times in the 5 years I was there. Managers came and went. Sales were a revolving door and they kept customers very angry.

    Pitney Bowes2013-01-03
  3. "Good place to work"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Compensation and Benefits
    • Senior Management
    Former Employee - Systems Customer Service Representative in Salt Lake City, UT
    Recommends
    Neutral Outlook
    Approves of CEO

    I worked at Pitney Bowes full-time for more than 10 years

    Pros

    Got a lot of good training.

    Cons

    Bend over backword for customers.

    Pitney Bowes2012-06-03
  4. "Pitney Bowes"

    StarStarStarStarStar
    • Work/Life Balance
    • Career Opportunities
    • Compensation and Benefits
    • Senior Management
    Customer Service Representative 
    Recommends
    Approves of CEO

    I have been working at Pitney Bowes

    Pros

    Great company all around! The comp and benefits are amazing!

    Cons

    Not any. IT is a very professional place to work. Like all corporations just don't get caught up in politics and you'll be fine.

    Continue reading
    Pitney Bowes2010-09-10
  5. Helpful (1)

    "Overall, a great place to work for entry level applicants."

    StarStarStarStarStar
    • Work/Life Balance
    • Career Opportunities
    • Compensation and Benefits
    • Senior Management
    Customer Service Representative in Tampa, FL
    Approves of CEO

    I have been working at Pitney Bowes

    Pros

    I have worked for Pitney Bowes, which is an office management contract company for hire contracted to fulfill office duties within a business. The work environment is professional. Typically, the group of Pitney Bowes employees assigned to a site can be 2-7 people assigned to perform all office functions included, but not limited to mail room operations, filing, faxing, answering multi-line telephones, greeting customers as they come into the office, etc. Because there is a small group of Pitney Bowes employees, the group is usually pretty close and the potential for lasting friendships is strong. Benefits are pretty average. Health Insurance is offered at a decent rate. 401K matching has been suspended until 2010. A useful benefit is the opportunity to get college tuition reimbursement, but a person would have to major in Business, Computer Science, or something related.

    Cons

    Pitney Bowes is a contract company. If the site that you are working for decides not to renew their contract, you might be out of a job until your managers find another site.

    Continue reading
    Pitney Bowes2009-06-22
  6. Helpful (1)

    "Good company to work for"

    StarStarStarStarStar
    • Work/Life Balance
    • Career Opportunities
    • Compensation and Benefits
    • Senior Management
    Customer Service Representative in Toledo, OH
    Approves of CEO

    I worked at Pitney Bowes

    Pros

    It is a stable company with proven longevity in the field. There are minimal competitors and Pitney Bowes has the majority of the market share. Pitney Bowes is continually looking to expand in to other fields by acquiring new company's.

    Cons

    The normal drawbacks of working in a large company. It is difficult to know what is going on within all areas. There is not as much employee recognition as there is at other smaller company's.

    Continue reading
    Pitney Bowes2008-08-21
  7. "Pitney Bowes is a faire place to work."

    StarStarStarStarStar
    • Work/Life Balance
    • Career Opportunities
    • Compensation and Benefits
    • Senior Management
    Systems Customer Service Representative in Sacramento, CA
    Recommends
    No opinion of CEO

    I have been working at Pitney Bowes

    Pros

    The best reason to work for Pitney Bowes depends on which state/city one is working; however, tuition reimberssment is one of the best I know. Pitney Bowes reimburses 100% of your education once you meet the qualification, which is to work for six months and be in good standing. Pitney Bowes covers broad range of majors for remibursement even those that are not related to your work like public health and realstate.

    Cons

    It is difficult to figure out career path for employees. Unless one proactively sick assistance from outside, it is not clear the opportunities that are available for those who would like to progress. Most managment jobs that are posted within the company require at least 5 years of minimum managment experience which leaves those in the bottom out.

    Continue reading
    Pitney Bowes2008-08-06
  8. Helpful (5)

    "Pitney Bowes DMT"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Compensation and Benefits
    • Senior Management
    Customer Service Representative in Watford, East of England, England
    Doesn't Recommend
    Negative Outlook
    Disapproves of CEO

    I have been working at Pitney Bowes

    Pros

    The best thing about working at Pitney Bowes is they don't keep their national level managers for very long. This means that you get some satisfaction from seeing someone that has been commited to making your working conditions hell get promoted out of your way to some European job that's just been created or better still sacked for one thing or another.

    Cons

    Pitney Bowes DMT has never been a good place to work as a Service Engineer, but over recent years treatment and conditions have eroded beyond dreadful. There has been a consistent drive to dumb down the engineering staff, who essentially now work as setters, setting up the machines fo operators who can't be bothered. Benefits have been reduced over the years - an example of a few are noted below Standby rates have been cut for engineers. Company car grade has been lowered for engineers. Sharesave scheme abolished for engineers. Pay rises are inulting if you even get one. Yet the company still manages to fly managers on a Jolly all over the world, rearranging flights at the last minute and incurring huge cancellation fees. Work life balance is non existent. If you get a home life it's only because Pitney Bowes allow it. You're expected to be available to work anywhere and any hours at the drop of a hat and if you can't make it for any reason even after having substantial pressure applied, you're left in no doubt that the company disapproves, threats such as "You'll need to consider you're career very carefully" are common. As an engineer wanting to provide the best possible service to the customer, it's disheartening to find that you're just not permitted to keep an adequate amount of parts onsite to provide the level of service you'd like. In the past, it was uncommon for a machine to be inoperable even overnight, now it comes as no surprise if a machine has been down for 2 weeks awaiting parts. Obviously there is a very strong blame culture in this company and if you're unfortunate enough to gain employment with them, you'd be well advised to put everything in an email and keep a copy rather than phone because at some point it will be required as proof when a manager tries to say he was never made aware of a situation. There is absolutely no cooperation between the many different departments in Pitney Bowes, many have been outsourced and don't care and the ones that haven't just have no interest in helping you to do your job. The HR department are there solely to let management know just how much they can get away with. Appraisals are set by the management team and are pointless. Part of the official appraisal process involves moving the goalposts to ensure that the results fit to a nice bell curve. Many of the targets are set at a national level and no matter how hard you try, if someone else doesn't, you're not meeting the target. Others are just plain impossible, for example a customer breaks a piece of equipment, you let them know that it'll be chargeable, they then call the account mangement team, who decide to give them a freebie, despite you being given instructions that any damage through misuse is chargeable. Finally, the company sends out a survey once a year, it has done for years. Over time the questions evolved so as you can't really give your true opinion any more. An example of this is instead of asking you to rate different thing about the company as in the past, the question now asks you to put a tick next to the 5 things you like best about working for the company. This now means that the company can say X% like Y the best, instead of allowing you to disapprove.

    Continue reading
    Pitney Bowes2016-06-24
  9. Helpful (1)

    "What's next?"

    StarStarStarStarStar
    • Work/Life Balance
    • Career Opportunities
    • Compensation and Benefits
    • Senior Management
    Customer Service Representative 
    Doesn't Recommend
    No opinion of CEO

    I have been working at Pitney Bowes

    Pros

    Work life balance is great, benefits are above average

    Cons

    Large company trying to reinvent itself during a very tough environment. Not many real plans for developing talent internally. Still quite siloed in structure.

    Continue reading
    Pitney Bowes2011-12-15
  10. Helpful (1)

    "Bad company to work for"

    StarStarStarStarStar
    • Work/Life Balance
    • Career Opportunities
    • Compensation and Benefits
    • Senior Management
    Customer Service Representative 
    Doesn't Recommend
    Disapproves of CEO

    I have been working at Pitney Bowes

    Pros

    Great benefits and it is nice to not be in the office all day, Great learning opportunity did get to travel for training.

    Cons

    There are too many numbers that need to be met and it is impossible to meet them, so at the end of the year you do not get a pay raise. They expect you to do online training on your own time and policy says it needs to be done during business hours. Its bad when 90% of the team is not meeting the correct numbers.

    Continue reading
    Pitney Bowes2010-08-11
Found 40 reviews