Pitney Bowes Reviews | Glassdoor

Pitney Bowes Reviews

Updated April 26, 2017
542 reviews

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Current Employees

3.4
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Pitney Bowes CEO Marc Lautenbach
Marc Lautenbach
168 Ratings

542 Employee Reviews

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Pros
  • company provides a good work life balance (in 139 reviews)

  • Flexible working environment - ability to work from home as needed (in 34 reviews)

Cons
  • Upper management needs to listen to be more open to suggestions from the sales force (in 38 reviews)

  • People misusing work-life balance doing work from home for no good reason and eventually cost is paid by the employees who actually work (in 16 reviews)

More Pros and Cons

  1. "Corporate Professional"

    Star Star Star Star Star
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Corporate Professional Level in Shelton, CT
    Current Employee - Corporate Professional Level in Shelton, CT
    Recommends
    Neutral Outlook
    Approves of CEO

    I have been working at Pitney Bowes full-time (More than 3 years)

    Pros

    The best thing is work life balance. It varies by area but in the corporate area, it is quite good. Most people can work remote and above average amount of time. The people are talented, the leadership is honest and direct. I am exposed to plenty of confidential information and have only seen people act with integrity.

    Cons

    Pay for the non bonus eligible is not competitive enough. That is balanced for some with the work life flexibility but if you don't need that then you could probably get paid better elsewhere. Professional development is talked about a lot but there really isn't a lot of opportunity in most areas to develop. The company is struggling to reform the business and time is running out. So while leadership is optimistic, there just.hasn't been enough to celebrate

    Advice to Management

    Do more to identify your talented professionals as well as para-professionals and make sure they are paid competitively and feel valued. There is a lot of effort to develop the executives. It seems if they do their job well (nothing spectacular) they are praised and rewarded but everyone else is pretty much ignored. How about given budgets for spot awards to Directors and above that manage staff.


  2. "Not recommended if in Columbus Ohio area"

    Star Star Star Star Star
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Customer Service Representative in Columbus, OH
    Current Employee - Customer Service Representative in Columbus, OH
    Doesn't Recommend
    Negative Outlook
    No opinion of CEO

    I have been working at Pitney Bowes full-time (More than 8 years)

    Pros

    Steady job if that is what you are looking for. Not really a career opportunity.

    Cons

    If you are seeking an opportunity where you have a voice in your work and grow, go elsewhere.

    Advice to Management

    Read and follow up on your "engagement" survey.


  3. "Overtime"

    Star Star Star Star Star
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Anonymous Employee in Detroit, MI
    Current Employee - Anonymous Employee in Detroit, MI
    Doesn't Recommend
    Neutral Outlook

    I have been working at Pitney Bowes full-time

    Pros

    Paid time off, uniform provided.

    Cons

    Uniform too warm, not always able to use vacation when you want. Overtime required for before or after work or on days off when you have classes, or something else going on that has been planned for a long time and you get points if you can't be there and call in and you can't trade with anyone else.

    Advice to Management

    Have volunteer list for overtime, volunteer list for before overtime hours, for after normal hours, volunteer list for two hours before and two hours after rather than requiring everyone to work 4 before or 4 after. Some people do have other obligations.... classes, children, appointments made in advance and if no 24 hour notice, you have to pay, etc. Some people just plain can't do the early hours... can't sleep then get up to be there at 3:00 a.m. Weddings or reunions planned months or even a year or so in advance for a Saturday or Sunday and we get points for not being there for overtime, but yet can't get out of working when these events are out of town....


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  5. "Great company culture...trying to transform the business"

    Star Star Star Star Star
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Vice President in San Francisco, CA
    Current Employee - Vice President in San Francisco, CA
    Recommends
    Positive Outlook
    Approves of CEO

    I have been working at Pitney Bowes full-time (Less than a year)

    Pros

    Pitney has a flexible work culture with lots of folks who work from home. Senior leadership is smart and working hard to transform a 95 year old company. They have a very strong (and healthy) sales culture and very good technology, IP and other assets. They have done a very good job in growing away from the traditional business. Part of the business operate like a start up with adults.

    Cons

    They have a legacy business and are in year 4 of a 5 year turn around. The parts of the business that don't operate like start up are struggling a bit.

    Advice to Management

    Stay the course and keep investing in innovation and technology.


  6. "Good company overall"

    Star Star Star Star Star
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Anonymous Employee in Shelton, CT
    Current Employee - Anonymous Employee in Shelton, CT
    Recommends
    Neutral Outlook
    Disapproves of CEO

    I have been working at Pitney Bowes full-time (More than 5 years)

    Pros

    Few key individuals are really smart
    Good movement within the organization.
    Fair rate of pay

    Cons

    some people have been there for years and are job protective and not productive.
    Leadership are a little disconnected at times

    Advice to Management

    Actually get their hands dirty too see what is actually going on.


  7. "Team Lead"

    Star Star Star Star Star
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Anonymous Employee in Atlanta, GA
    Current Employee - Anonymous Employee in Atlanta, GA
    Recommends
    Positive Outlook

    I have been working at Pitney Bowes full-time (More than 10 years)

    Pros

    Stable employment with loss of overtime

    Cons

    Management not always consistent with policies.

    Advice to Management

    n/a


  8. "Client Service Representative"

    Star Star Star Star Star
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Client Service Representative in Neenah, WI
    Current Employee - Client Service Representative in Neenah, WI
    Recommends
    Neutral Outlook
    No opinion of CEO

    I have been working at Pitney Bowes full-time (Less than a year)

    Pros

    Great Benefits, Nice work environment, team driven

    Cons

    Getting yelled at by clients, late working hours


  9. Helpful (3)

    "Good at taking care of employees- but I feel like the company is going downhill"

    Star Star Star Star Star
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Anonymous Employee in Spokane, WA
    Current Employee - Anonymous Employee in Spokane, WA
    Doesn't Recommend
    Negative Outlook
    Approves of CEO

    I have been working at Pitney Bowes full-time (More than a year)

    Pros

    The good with Pitney Bowes is great:Compensation and Benefits; what we came here for.

    Pitney Bowes has a good hiring process and does a great job of getting employees what they need- however, I believe that the company as a whole needs to grasp SOME market and take control. Many Pitney Bowes clients have no/diminishing use or value for our solutions..

    Cons

    NO continued training whatsoever, downhill revenue trend, old technology, and Pitney Bowes' comcast-esque customer service is pushing customers out of the door faster than we can get them in..

    Advice to Management

    Revise customer service strategy, continued training and education for all employees, and for god's sake, please reconsider the required doctors note for a dang stand up desk- how annoying..


  10. "Major Account Executive"

    Star Star Star Star Star
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    Current Employee - Senior Sales Representative in Indianapolis, IN
    Current Employee - Senior Sales Representative in Indianapolis, IN
    Doesn't Recommend
    Negative Outlook
    Disapproves of CEO

    I have been working at Pitney Bowes (More than 10 years)

    Pros

    Very Good Benefits and good training program

    Cons

    Dying industry with no strategic direction to diversify. Compensation is a joke. Salary are below sub standard, laughable. Quotas are unrealistic. Daily revenue calls are beyond ridiculous. Panic and pressure are a result of poor pathetic direction of management

    Advice to Management

    Consider an acquisition that will give you sales executives a desirable product that provide true value versus trying to beat the dead horse of postage machines


  11. "team leader"

    Star Star Star Star Star
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Production Team Leader in Indianapolis, IN
    Current Employee - Production Team Leader in Indianapolis, IN
    Recommends
    Neutral Outlook

    I have been working at Pitney Bowes full-time (More than 3 years)

    Pros

    A better retirement benefits for all employees

    Cons

    hiring some outside for high position and leaving the former employees that qualify.

    Advice to Management

    to make sure to follow the qualification policy before giving a position to anyone who is applying for a position inside pb.


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