Pitney Bowes Reviews | Glassdoor

Pitney Bowes Reviews

Updated May 9, 2017
236 reviews

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2.0
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Pitney Bowes CEO Marc Lautenbach
Marc Lautenbach
52 Ratings

236 Employee Reviews

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Pros
Cons
  • Upper management needs to listen to be more open to suggestions from the sales force (in 38 reviews)

  • People misusing work-life balance doing work from home for no good reason and eventually cost is paid by the employees who actually work (in 16 reviews)

More Pros and Cons

  1. "Not recommended if in Columbus Ohio area"

    Star Star Star Star Star
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Customer Service Representative in Columbus, OH
    Current Employee - Customer Service Representative in Columbus, OH
    Doesn't Recommend
    Negative Outlook
    No opinion of CEO

    I have been working at Pitney Bowes full-time (More than 8 years)

    Pros

    Steady job if that is what you are looking for. Not really a career opportunity.

    Cons

    If you are seeking an opportunity where you have a voice in your work and grow, go elsewhere.

    Advice to Management

    Read and follow up on your "engagement" survey.


  2. "Microsoft Client Service representative"

    Star Star Star Star Star
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Client Service Representative in Redmond, WA
    Former Employee - Client Service Representative in Redmond, WA
    Doesn't Recommend
    Negative Outlook

    I worked at Pitney Bowes part-time (More than a year)

    Pros

    Friendly co-workers, chance to speak with the big-wigs of Microsoft. Very slow-paced so never feel too much pressure. Nice job to have if you're in school.

    Cons

    Minimum wage, difficult to work with management, little to no room for growth in the company. Your best bet is that one of the PM's at Microsoft like you and put a good word in for you to move up in their company because this is not a job that you move up in, and if you do, it will take a long time.

    Advice to Management

    More incentives to be apart of the company, the whole time working their I knew I was just a pawn on the board. At least give the belief that there is some sort of possibility of growth.

  3. Helpful (1)

    "Initially great employer, now cutting cost across the board."

    Star Star Star Star Star
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Navigator in Spokane, WA
    Former Employee - Navigator in Spokane, WA
    Doesn't Recommend
    Negative Outlook
    Disapproves of CEO

    I worked at Pitney Bowes full-time (More than 5 years)

    Pros

    Great benefits, if you have a good supervisor its a great place to work. Or use to be

    Cons

    Cutting Costs, no longer about customer satisfaction but shareholders satisfaction

    Advice to Management

    If you forget the customer, you loose your business. No matter what the shareholders say, customer satisfaction shall always be key to success


  4. "Use this a a stepping stone"

    Star Star Star Star Star
    Former Employee - Anonymous Employee in Spokane, WA
    Former Employee - Anonymous Employee in Spokane, WA

    Pros

    great benefits, mostly great people to work with - brand new center remodel

    Cons

    not impressed with management - typical of this part of the corporate sales organization - lots of favoritism when performing well, worst enemy when having a bad month - nothing to implement career development plan, only weekly, monthly, quarterly and yearly review of sales metrics.

    Advice to Management

    develop your employees, engage in the team and help drive the results by positive motivation and inclusiveness.


  5. Helpful (2)

    "A company afraid of changing for the future"

    Star Star Star Star Star
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Machine Operator in Fridley, MN
    Former Employee - Machine Operator in Fridley, MN
    Doesn't Recommend
    Negative Outlook
    Disapproves of CEO

    I worked at Pitney Bowes full-time

    Pros

    Decent location, encouragement from supervisors, a fair amount of paid and unpaid vacation time is given, regardless of month you applied, and good benefits are available.

    Cons

    Management and supervisors make promises they can't keep or commit to, excessive overtime without negotiations, overestimation in worker expectations, a lack of understanding from corporate, not enough discipline for underperforming workers, plans for renovations come much later than projected.

    Advice to Management

    Pitney Bowes management needs to understand their employees are more than just numbers. They're human beings who have lives to tend to every day, and enforcing a good percentage of them to come in 7 days a week because they don't want to talk to corporate to lessen the loads of mail, especially when many employees have left over the last few months of 2016.


  6. Helpful (2)

    "Enterprise Sales Director"

    Star Star Star Star Star
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Enterprise Sales Director in Elizabeth, NJ
    Former Employee - Enterprise Sales Director in Elizabeth, NJ
    Doesn't Recommend
    Negative Outlook
    No opinion of CEO

    I worked at Pitney Bowes full-time (More than 8 years)

    Pros

    Leading edge technology, credible value proposition, able to build strong business relationships with smart clients.

    Cons

    Mailing industry in decline, Executive Management panicked. Became ridiculous with daily revenue calls-- like they thought they were helping close business faster!

    Advice to Management

    Leave the selling and closing deals to the ones doing it.


  7. "Understaffed"

    Star Star Star Star Star
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Contractor - Product Support Representative in Neenah, WI
    Former Contractor - Product Support Representative in Neenah, WI
    Doesn't Recommend
    Neutral Outlook
    No opinion of CEO

    I worked at Pitney Bowes as a contractor (Less than a year)

    Pros

    The training staff is very good and for the most part helpful.

    Cons

    They are completely understaffed. Wait and hold times are extremely long which leads to an already agitated customer.

    Advice to Management

    Hire more

  8. "Sad Commentary"

    Star Star Star Star Star
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Account Executive in Detroit, MI
    Former Employee - Account Executive in Detroit, MI
    Doesn't Recommend
    Neutral Outlook
    Disapproves of CEO

    I worked at Pitney Bowes (More than 10 years)

    Pros

    Benefits were outstanding along with tenure and vesting after five years

    Cons

    Nepotism was rampant. Not bitter, just sad for those still there waiting to be promoted.

    Advice to Management

    Open eyes to good and raw talent vs. intimidation


  9. "Technical Instructor"

    Star Star Star Star Star
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Contractor - Technical Instructor in Jacksonville, AR
    Current Contractor - Technical Instructor in Jacksonville, AR
    Doesn't Recommend
    Negative Outlook
    Disapproves of CEO

    I have been working at Pitney Bowes as a contractor (More than 10 years)

    Pros

    The people you will typically work with across groups are good people and good to work with. Benefits are decent, not the best but better than many.

    Cons

    You can't trust the leadership. They will lie straight to your face and pat you on the back while doing it. They can be sneaky and unfair, political and backstabbing. This is the new Pitney Bowes, it wasn't like this at all 15 years ago. It has gone from a company that cares about its people and its clients, now you are just a number and one of the herd never knowing when the slaughter is coming.

    Advice to Management

    Be honest. Be open. And go back to the days where you treated the employees with respect and genuine care for their well being.


  10. "Technical Formatter"

    Star Star Star Star Star
    • Work/Life Balance
    • Career Opportunities
    • Comp & Benefits
    Former Employee - Anonymous Employee in Houston, TX
    Former Employee - Anonymous Employee in Houston, TX
    Doesn't Recommend

    I worked at Pitney Bowes (More than 3 years)

    Pros

    The only pros about the job is that they gave you an opportunity to work.

    Cons

    You will have a very review, but will not get a raise.

    Advice to Management

    If you would pay your employees for the hard work that they do and give them a raise, they might want to stay with your company.


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