Pitney Bowes Reviews | Glassdoor

Pitney Bowes Reviews

Updated June 20, 2017
1,152 reviews

Filter

Filter

Full-time Part-time

3.2
Star Star Star Star Star
Rating Trends Rating Trends
Recommend to a friend
Approve of CEO
Pitney Bowes CEO Marc Lautenbach
Marc Lautenbach
366 Ratings

1,152 Employee Reviews

Sort: Popular Rating Date

Pros
Cons
  • Upper management needs to listen to be more open to suggestions from the sales force (in 38 reviews)

  • People misusing work-life balance doing work from home for no good reason and eventually cost is paid by the employees who actually work (in 16 reviews)

More Pros and Cons

  1. Helpful (3)

    "The real story about working at Pitney Bowes."

    Star Star Star Star Star
    • Work/Life Balance
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - ASE in New York, NY
    Current Employee - ASE in New York, NY
    Doesn't Recommend
    Disapproves of CEO

    Pros

    Pitney Bowes is a great company to learn how to deal with people. If sales is the path you want to take for a career, consider Pitney to be a boot camp of sorts. The corporate structure of training and employee development is what the company is good at, making money is another story.

    Cons

    One of the major downsides of working at Pitney Bowes is the fact that the company will preach "how much opportunity there is out there", but in reality, their customers are not aware of all of the other company offerings. Meaning, most people know PB for the mail machine products. To make money at Pitney, you're asked to sell larger "systems solutions" now. When you go to visit a customer, they are thinking postage meter/mailing machine the entire time, not these other solutions that the company would like you to sell (folding inserting equipment, software, distribution solutions,etc)

    With respect to the direction the company has been going in... they teach to foster the sale. With times being the way they are right now, there isn't enough accounts in any of our pipelines to justify the quotas they set for the reps. Any given rep has at least 5 or more different quotas. Mailing, Mail Creation, Tabletop, Distribution Solutions, MVS, PDP, Envelopes, Ink & Toner, SS&G...arggghhhh! ENOUGH!

    It's madness. Yes, PB has so many offerings and "opportunities" to sell to customers, but they lack focus and the ability to market their products to the public. A public who still thinks the only product they offer is mail machines!

    PB needs to put out a tv commercial or something. What is their marketing department doing up there in Stamford?

    Advice to Management

    Go out in the field (not just for a day) for a week with reps in rural and urban geographies. Stop taking meetings all day in Stamford. Go out to the front lines of where it's all happening. Don't nit pick the reps and point fingers when your quarterly numbers start to slump again! How about lowering the prices?
    Why make it so hard for a rep to get to a number. In order for the field to stay competitive with other factors..(NeoPost, Hasler, etc) often, we need to jump through hoops to take discounts. Most times it's PB ourselves that we are competing with. Inside Sales is always on Field Sales back with lower offers. Obviously the mail machine is a commodity at this point and yes, it's understood we are going to make our money from other offerings (PDP, MVS, Systems...) BUT we need help out here!


  2. "I dont know"

    Star Star Star Star Star
    • Work/Life Balance
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Systems Analyst in Stamford, CT
    Former Employee - Systems Analyst in Stamford, CT
    Doesn't Recommend
    Approves of CEO

    Pros

    relatively stable company reasonable communte one of the few companies that is hiring average compensation and benefits means it is just that some people like the fact that you can fit in with the pack and do ok at pitney bowes they state publically that they are one of the best companies to work for and they have an open employee forum for airing gripes and concerns to management

    Cons

    unfair promotion practices capricious evaluations management uses threat of layoffs to controll by fear very unfriendly to women seeking career growth without being ruthless and destructive to other employees if you want to grow based on merit and talent this is not the company to work for.

    Advice to Management

    respect qualified employees and their contribution conduct surveys and employee feedback mechanisms to understand dynamics of work environment


  3. Helpful (1)

    "Beware of the department you apply to at Pitney Bowes"

    Star Star Star Star Star
    • Work/Life Balance
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Supply Line Customer Service Representative in Shelton, CT
    Former Employee - Supply Line Customer Service Representative in Shelton, CT
    Doesn't Recommend
    No opinion of CEO

    Pros

    The benefits package and the flex time available. They do teach you how to sell anything to anyone. During the benefits package selection they offer a many packages tailored to your specific needs. The cool thing is the flex time that you can purchase which is an extra week of vacation for some. They do promote diversity in the company and have a gym to use during your lunch time, before or after work. They do have an in house doctor and chiropractor for your health needs. They ensure that you can be sick and be at work at the same time.

    Cons

    Depending on the department you work in, your dedication and hard work goes un noticed until you make a mistake. Then and only then do people know your name. The Supply Department Customer Service area is supposed to be about assisting the customers who have not been satisfied with product. Management monitors you to make sure that even if a customer is dissatisfied with their products, that you ask if they would like any other supplies. The raises: either you get one or you don't. The paint a different picture of the department before the interview. Once you are in the Supply Line, they turn the tables around very quickly.

    Advice to Management

    People who work in the Supply Line, the face of Pitney Bowes, should be paid more than just 10 dollars an hour. I think that is the base salary for all representatives. Supposedly they are the highest paid call center representatives. Not true at all.


  4. "How to Mismanage"

    Star Star Star Star Star
    • Work/Life Balance
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Customer Service Manager
    Current Employee - Customer Service Manager
    Doesn't Recommend
    Disapproves of CEO

    Pros

    The equipment is very technologicaly advances.

    Cons

    Very poor training from entry level up. The company has little regard for supporting the managers vs. customers. No work-life balance.

    Advice to Management

    Get out in the field and understand what first level support associates deal with.


  5. "Avoid working here. Unless live, eat and breath pitney bowes."

    Star Star Star Star Star
    • Work/Life Balance
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Anonymous Employee in Denver, CO
    Current Employee - Anonymous Employee in Denver, CO
    Doesn't Recommend
    Disapproves of CEO

    Pros

    Great Beneifit package, Travel within your region. Training in PeechTree GA is great.

    Cons

    4hrs to complete and close all field service repairs. When it is 4 1/2 hrs to reach some customers. 90 min call back time to setup an appointment for when you will be there. In some areas it could be 20 min travel just to get cell service. Also it is hard to meet the 4500 dollars in sales when you are under such time lines. Also hard to give great customer care when you have to make calls every hour just to meet 90min call back time. Just so you do not get a negitve on your pa. Be prepared to give them alot of your personal time at home for free. This includes shipping of parts and trining online. Try working with an inventory system software that does not work right most of the time.

    Advice to Management

    Get an idea of how far it is between jobs and customers in remote areas.


  6. Helpful (1)

    "The turn over is the worst I have ever seen"

    Star Star Star Star Star
    • Work/Life Balance
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Senior Area Sales Executive in Houston, TX
    Current Employee - Senior Area Sales Executive in Houston, TX
    Doesn't Recommend
    Disapproves of CEO

    Pros

    The benefits are pretty good

    Cons

    The work home life...I worked days, nights, and holiday. The company itself is a joke, the product is declining in need, the company can make your life hell just trying to process an order. Very happy not ot work there anymore

    Advice to Management

    Make changes before it is to late!!!!


  7. "Proud of work I did at Pitney Bowes."

    Star Star Star Star Star
    • Work/Life Balance
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Anonymous Employee in Boulder, CO
    Former Employee - Anonymous Employee in Boulder, CO
    Doesn't Recommend
    Approves of CEO

    Pros

    There are many very good engineers and interesting projects to work on.

    Many of the local and divisional managers are excellent leaders and managers. "Your mileage may vary".

    The company sincerely encourages volunteer involvement in community affairs and is generous with accomodations for such activities.

    Cons

    Senior executive management is a group of very clever lawyers who know how to manage postal clerks and lobby Congressmen. This won't be good enough for the next business cycle.

    They really haven't figured out how to manage engineers. Overall, the company has a entrenched paternalistic and bureacratic management style which will be difficult to change. [Congratulations to the current CEO for trying]

    Quality of local management ranges from poor to excellent. Bad managers will outlast good staff.

    Too many engineering and support projects have been offshored to the Indian subsidiaries.

    Advice to Management

    Best of luck in the next business cycle. The offshoring model of paying 3rd world salaries and charging 1st world prices is losing viability with every passing quarter.


  8. "Shrinking Field Service Confidence"

    Star Star Star Star Star
    • Work/Life Balance
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Anonymous Employee
    Current Employee - Anonymous Employee
    Doesn't Recommend
    Disapproves of CEO

    Pros

    Great Benefits, Learn current technology, weekends off

    Cons

    The past two years Pitney Bowes Field Service has taken the brunt of the work load on serviceing customers in the field. Management has added additional service responsiblilities to area service reps and made manpower cuts to the organization. They continue to measure service reps in areas' that the service rep have no control over.

    It maybe time to look at service in another light, we are a sales oriented company that and the sales of systems is where our profits should come from. Service is a necessay evil. If service is perceived as great by the customer, you have a good chance the customer will purchase new technology. If the customer has trouble with the help desk, waits too long for a field service rep to call them, or get on site, chances are they will be looking for another vendor shortly.

    Raises and Perfomance Apprasals were trashed this year by upper management. If you do not reward your better service reps how are you going to motivate the middle of the road ones. Your qualified and experienced people will vanish leaveing you with a service skeleton.

    Advice to Management

    With a downturned economy a service business usually hold up well. At this time that does not seem to be the case. Trying to do more with less is not usually a good thing. One, It makes customers unhappy. Two, it burns your people out. Three, it makes service reps unhappy.

    Recently sales has blitz'd customers to downgrade there units to save money. When and if the economy turns around we are going to see a great rise in service calls from over use by those customers.


  9. Helpful (1)

    "Cut throat environment with horrible pay."

    Star Star Star Star Star
    • Work/Life Balance
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Senior Area Sales Executive in Shelton, CT
    Current Employee - Senior Area Sales Executive in Shelton, CT
    Doesn't Recommend
    Disapproves of CEO

    Pros

    Pitney Bowes was a great place to work when I first started (about 8 years ago). I was in charge of my own schedule, had great vacation time and great health benefits. The health benefits continued to be top notch up to this very day.

    Cons

    At PB you are literally just a number. You can be a star player one month then bottom of the barrel the next month and they will make you feel like crap. Management has their favorites and will only help them out. If they don't like you they will put you on a performance letter until you either quit or get fired. It is extremely cut throat. Everyone is out for themselves, including Upper Management. They use scare tactics like performance letters and daily meetings (In person AND over the phone) and will constantly ask you for a forecast. I was once asked to forecast my monthly number every 2 hours until the end of the month. They will also punish you if you are below your numbers. For example, you have to go back to the office at 4 PM even if your territory is 2 hours away. It never made sense to me. You are responsible for 50 face to face visits per week (national requirement) but only give you $0.12 per mile.
    Upper Management wants Solution Sale Professional's but they aren't going to get anyone good with a base salary of 35K. I was above my goals one year and only made 40k. You can't expect a professional sales rep to make that. Especially with the weekly requirements which are 50 face to face visits, stop in's, 15 set appointments, 5 full field days, telemarketing in your car in between appointments only.

    Advice to Management

    Hire Experienced Solution Sales reps at a hire pay scale. Focus more time on telemarketing. Stop using scare tactics. It literally just scares people away - it doesn't scare them into working harder. Hire an outside sales training company instead of using in house training- it clearly isn't working.


  10. "Former leader company looses relevance and treat employees poorly in process"

    Star Star Star Star Star
    • Work/Life Balance
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Enterprise Solutions Consultant in New York, NY
    Current Employee - Enterprise Solutions Consultant in New York, NY
    Doesn't Recommend
    Disapproves of CEO

    Pros

    Decent training, good co-worker environment.

    Cons

    Product line losing relevance, poor middle to upper management. Lack of respect for employees from management. Very poor pay structure/commission plan. Antiquated sales methodolgy, culture.

    Advice to Management

    Treat staff as driving force, not as lemmings.


Showing 1,152 of 1,194 reviews
Reset Filters