Planet Fitness Customer Service Representative Reviews | Glassdoor

Planet Fitness Customer Service Representative Reviews

Updated Mar 24, 2020

To filter reviews, or .
2.7
39%
Recommend to a Friend
24%
Approve of CEO
Planet Fitness CEO Chris Rondeau
Chris Rondeau
17 Ratings
  1. "Fun but repetitive"

    StarStarStarStarStar
    Former Employee - Customer Service Representative 

    I worked at Planet Fitness part-time

    Pros

    Fun, easy, Met people, fitness

    Cons

    Repeating same tasks every day

    Planet Fitness2019-09-21
  2. "PF review"

    StarStarStarStarStar
    Former Employee - Customer Service Representative in Columbus, OH
    Approves of CEO

    I worked at Planet Fitness part-time for less than a year

    Pros

    Plenty of different responsibilities to stay busy

    Cons

    Having to wipe down and clean equipment

    Continue reading
    Planet Fitness2020-03-24
  3. "Customer Service Rep Planet Fitness"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Compensation and Benefits
    • Senior Management
    Current Employee - Customer Service Representative in San Diego, CA
    Recommends
    Positive Outlook
    Disapproves of CEO

    I have been working at Planet Fitness part-time for more than a year

    Pros

    Coworker's at planet fitness bond over shared experiences

    Cons

    Management at my location left things to be desired.

    Planet Fitness2020-02-21
  4. Helpful (1)

    "Management didn't respect staff"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Compensation and Benefits
    • Senior Management
    Former Employee - Customer Service Representative in Columbus, OH
    Doesn't Recommend
    Negative Outlook
    No opinion of CEO

    I worked at Planet Fitness full-time for less than a year

    Pros

    Hours were always available daily

    Cons

    No concerns met, low pay, inconsistent pay, rude franchise owner

    Continue reading
    Planet Fitness2020-03-20
  5. Helpful (1)

    "One of the most dull jobs you'll have"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Compensation and Benefits
    • Senior Management
    Current Employee - Overnight Customer Service Representative in Texas City, TX
    Doesn't Recommend
    Neutral Outlook
    No opinion of CEO

    I have been working at Planet Fitness part-time for less than a year

    Pros

    Free gym membership Cool coworkers

    Cons

    Awful hours (10 PM to 6 AM) Managers constantly watching cameras and "secret shop" calling Must follow a novel of a script for every phone call or you get fired Must meet unrealistic minimum sales requirements with no incentive Endless cleaning - You will be a janitor 95% of the time Low pay for amount of work you'll be doing Dead end (no room for growth)

    Continue reading
    Planet Fitness2020-02-23
  6. Helpful (1)

    "Decent job"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Compensation and Benefits
    • Senior Management
    Current Employee - Customer Service Representative 
    Recommends
    Positive Outlook

    I have been working at Planet Fitness part-time

    Pros

    Flexible hours, free membership, 24 hours

    Cons

    Favoritism, slacking coworkers, mean members

    Continue reading
    Planet Fitness2020-02-07
  7. "It's ok"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Compensation and Benefits
    • Senior Management
    Current Employee - Customer Service Representative in Texas City, TX
    Doesn't Recommend
    Neutral Outlook
    No opinion of CEO

    I have been working at Planet Fitness part-time for less than a year

    Pros

    Flexible Schedule Free gym membership

    Cons

    Terrible customers (Do not read their contracts) Multiple jobs combined into 1

    Continue reading
    Planet Fitness2020-02-10
  8. "Not worth it"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Compensation and Benefits
    • Senior Management
    Former Employee - Customer Service Representative in Knoxville, TN
    Doesn't Recommend
    Positive Outlook
    Approves of CEO

    I worked at Planet Fitness part-time for more than a year

    Pros

    Free gym membership, flexible hours.

    Cons

    Poor pay, little advancement opportunities, conflicting information between middle and upper management.

    Continue reading
    Planet Fitness2020-01-30
  9. "Good summer job"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Compensation and Benefits
    • Senior Management
    Former Employee - Customer Service Representative 
    Doesn't Recommend
    Neutral Outlook
    No opinion of CEO

    I worked at Planet Fitness part-time

    Pros

    Not very challenging. A good summer job

    Cons

    Some days are long and hard

    Continue reading
    Planet Fitness2019-11-12
  10. "Planet fitness"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Compensation and Benefits
    • Senior Management
    Former Employee - Customer Service Representative in Chesterfield, IN
    Doesn't Recommend
    Neutral Outlook
    No opinion of CEO

    I worked at Planet Fitness part-time for less than a year

    Pros

    Energetic, fun, caring individuals, great atmosphere

    Cons

    Long hours, not enough pay, no flexible input

    Continue reading
    Planet Fitness2019-10-14
    Previous
  • 1
  • 2
  • 3
  • 4
  • 5
  • Next
Viewing 1 - 10 of 63 Reviews