Planet Fitness Reviews | Glassdoor

Planet Fitness Reviews

Updated November 15, 2018
1,160 reviews

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3.2
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Planet Fitness CEO Chris Rondeau
Chris Rondeau
355 Ratings

1,160 Employee Reviews

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Pros
  • "Growing company// Employees get free gym membership // Active work environment" (in 223 reviews)

  • "free black card membership for you" (in 44 reviews)

Cons
  • "Lots of cleaning involved in the job" (in 40 reviews)

  • "Low pay for having a degree in that specific area" (in 76 reviews)

More Pros and Cons

  1. "I love my job!"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Manager
    Current Employee - Manager
    Recommends
    Positive Outlook
    Approves of CEO

    I have been working at Planet Fitness full-time (More than a year)

    Pros

    I’m a manager. I’ve been with my franchise for two years now, starting as a night time customer service employee, then working as a full time opener, and now am the boss! I love the positive vibes, meeting members and hearing their stories, and cultivating an awesome environment for everyone to come work out (or work) in.

    Cons

    At my club, we’re responsible for cleaning all of our machines to pass inspection (which I don’t mind at all) but our dictated uniform is khakis and polos - it’s super uncomfortable to bend down, clean, and lift machines in this kind of outfit. That’s really my only complaint.


  2. "Good work environment"

    StarStarStarStarStar
    Current Employee - Anonymous Employee
    Current Employee - Anonymous Employee

    I have been working at Planet Fitness part-time

    Pros

    not very demanding physical work

    Cons

    low pay, no commission for sign ups

  3. "Typical Entry Level Job"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Front Desk Associate in Aston, PA
    Former Employee - Front Desk Associate in Aston, PA
    Recommends
    Neutral Outlook
    No opinion of CEO

    I worked at Planet Fitness part-time (More than a year)

    Pros

    Flexible with hours when I was in school
    Free bagels and pizza on some days
    Complimentary gym membership with job
    Lots of shifts available and relatively easy to switch shifts or call out if needed

    Cons

    Management had associates doing jobs we shouldn't have been doing like like calling for past due collections
    Some shifts required you to work alone
    No real CPR training
    No real room for growth

    Advice to Management

    Invest in real CPR training - I was there a few times where we had to call an ambulance for a member and no one had any idea what to do. Make sure no employee works alone.


  4. "It’s ok"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Anonymous Employee
    Current Employee - Anonymous Employee
    Recommends
    Neutral Outlook
    No opinion of CEO

    I have been working at Planet Fitness full-time

    Pros

    Nice people good pay and you get a free membership

    Cons

    Corporate ruins it by breathing down our necks and making weird rules


  5. "responsibilities increase weekly but pay doesn't"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Manager in New York, NY
    Former Employee - Manager in New York, NY
    Doesn't Recommend
    Positive Outlook
    No opinion of CEO

    I worked at Planet Fitness full-time (More than 3 years)

    Pros

    -promotes within, so there is room for growth
    -free workout at your location
    -Monthly Bonuses ( managers)

    Cons

    -Upper management continuously adds new responsibilities to staff and location managers.
    - Front desk workers must do everything for minimum wage ( sign people up, scrub down bathrooms, clean machines thoroughly) and its too much.
    -Managers work extremely long hours and longer hours when short staffed

    Advice to Management

    -Focus front desk staff on customer service, phone etiquette, and tours. Make staff keep front desk area clean and hire cleaners to be present 24 hours a day.
    -Give managers more trainings similar to DCAS to improve management skills, human resource policies, and emotional intelligence. Don't just allow DM to train and previous AM experience and then no further continuous learning outside the everyday job.


  6. "General Manager"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Anonymous Employee
    Former Employee - Anonymous Employee
    Doesn't Recommend
    Neutral Outlook
    No opinion of CEO

    I worked at Planet Fitness full-time

    Pros

    Can potentially build some nice relationships with members. Advancement (but because of turnover).

    Cons

    Pay, staff turnover, inconsistent franchise procedures, staff pay, benefits, essentially a glorified front desk supervisor with GM responsibilities.

    Advice to Management

    Get it together


  7. "Supervisor"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Anonymous Employee
    Former Employee - Anonymous Employee

    I worked at Planet Fitness full-time

    Pros

    Free membership
    And the Staff was cool

    Cons

    Low pay
    If you don’t want to move up they don’t care about you

  8. "A Good Company"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Senior Management
    Current Employee - Team Member in Gainesville, FL
    Current Employee - Team Member in Gainesville, FL
    Recommends
    Positive Outlook
    No opinion of CEO

    I have been working at Planet Fitness part-time (Less than a year)

    Pros

    I really like the work environment that Planet Fitness creates. I know that management always has my back and that is a big deal to me. Rarely, I deal with very problematic members. However, when that member starts getting angry and threatening to call corporate, despite my efforts to help the member, that management will not come looking for me and accusing me of being a bad employee. I've worked at other companies where the employee's well-being comes 2nd to the customer's well-being. That is not the case at planet fitness. I've really enjoyed working here.

    Cons

    I really don't have any complaints about my job that are specific to Planet Fitness. Uppity customers/members will always be a problem in the customer service industry.

    Advice to Management

    My only critique working at Planet Fitness is that the software training and the data system used to keep track of members is behind the times. It's not very user friendly and I would really appreciate having a more efficient user-interface.


  9. "Love my job"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Anonymous Employee
    Current Employee - Anonymous Employee
    Recommends
    Positive Outlook
    Approves of CEO

    I have been working at Planet Fitness full-time

    Pros

    Love working with the staff

    Cons

    Can be hard to move up in the company if you're not friends with someone on top

    Advice to Management

    Don't just promote your friends to a better position other employees work hard to.


  10. "Sales"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Anonymous Employee
    Former Employee - Anonymous Employee

    I worked at Planet Fitness part-time (Less than a year)

    Pros

    Flexible work hours part time

    Cons

    Repetitive work. Same thing everyday.


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