Planet Fitness Reviews

Pros

I’m a manager. I’ve been with my franchise for two years now, starting as a night time customer service employee, then working as a full time opener, and now am the boss! I love the positive vibes, meeting members and hearing their stories, and cultivating an awesome environment for everyone to come work out (or work) in.

Pros

not very demanding physical work

Pros

Flexible with hours when I was in school
Free bagels and pizza on some days
Complimentary gym membership with job
Lots of shifts available and relatively easy to switch shifts or call out if needed

Advice to Management

Invest in real CPR training - I was there a few times where we had to call an ambulance for a member and no one had any idea what to do. Make sure no employee works alone.

Pros

Nice people good pay and you get a free membership

Pros

-promotes within, so there is room for growth
-free workout at your location
-Monthly Bonuses ( managers)

Advice to Management

-Focus front desk staff on customer service, phone etiquette, and tours. Make staff keep front desk area clean and hire cleaners to be present 24 hours a day.
-Give managers more trainings similar to DCAS to improve management skills, human resource policies, and emotional intelligence. Don't just allow DM to train and previous AM experience and then no further continuous learning outside the everyday job.

Pros

Can potentially build some nice relationships with members. Advancement (but because of turnover).

Advice to Management

Get it together

Pros

Free membership
And the Staff was cool

Pros

I really like the work environment that Planet Fitness creates. I know that management always has my back and that is a big deal to me. Rarely, I deal with very problematic members. However, when that member starts getting angry and threatening to call corporate, despite my efforts to help the member, that management will not come looking for me and accusing me of being a bad employee. I've worked at other companies where the employee's well-being comes 2nd to the customer's well-being. That is not the case at planet fitness. I've really enjoyed working here.

Advice to Management

My only critique working at Planet Fitness is that the software training and the data system used to keep track of members is behind the times. It's not very user friendly and I would really appreciate having a more efficient user-interface.

Pros

Love working with the staff

Advice to Management

Don't just promote your friends to a better position other employees work hard to.

Pros

Flexible work hours part time