Planet Fitness Reviews

Updated May 9, 2021

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3.5
60%
Recommend to a Friend
70%
Approve of CEO
Planet Fitness CEO Chris Rondeau
Chris Rondeau
725 Ratings
Pros
  • "free gym membership while employed(in 379 reviews)

  • "free gym membership and great team work(in 187 reviews)

  • Cons
  • "Very low pay for a successfully, publicly traded corporation(in 154 reviews)

  • "must be BFFs with upper management if you want to move up(in 79 reviews)

  • More Pros and Cons
    Pros & Cons are excerpts from user reviews. They are not authored by Glassdoor.

    Ratings by Demographics

    This rating reflects the overall rating of Planet Fitness and is not affected by filters.

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    1. 5.0
      Former Employee, less than 1 year

      team member

      Apr 21, 2021 - Team Member 
      Recommend
      CEO Approval
      Business Outlook

      Pros

      welcoming environment and helpful management

      Cons

      I did not experience any cons working here

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    2. 3.0
      Current Employee, more than 1 year

      Disappointed in company. Love my gym.

      May 9, 2021 - Customer Service Representative in Olive Branch, MS
      Recommend
      CEO Approval
      Business Outlook

      Pros

      Easy to learn job. Can be fun too depending on your location.

      Cons

      Very low pay. My personal hours are very difficult. Inconsistent policies make it confusing for employees and customers.

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    3. 4.0
      Former Employee, less than 1 year

      Fun job and great way to meet new people

      Feb 6, 2021 - Customer Service Representative in Providence, RI
      Recommend
      CEO Approval
      Business Outlook

      Pros

      Fun work atmosphere! Free gym membership, free tanning, and great way to meet people in your community.

      Cons

      Expected to follow script on incoming phone calls that are secretly being recorded and scored as well as memorized scripted walking tour for potential members that is secretly tested and scored. It gets super busy with clients coming in and helping with their membership questions/banking issues/purchases, as well as cleaning tanning beds for a constant flow of tanners and checking them in, and need to sanitize/clean all equipment and restrooms/locker rooms every 30 minutes and having to take the time to go through the script on a phone call while balancing the other job duties, was silly. Answering all actual questions on phone calls is needed for sure, but the script and time it takes away from actual members/potential members and quality of timely customer service, should be looked in to. Other than that, I really enjoyed the job!

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      3 people found this review helpful
    4. 3.0
      Current Employee, less than 1 year

      Job + Working Environment

      Apr 30, 2021 - Membership Representative in Roseville, MN
      Recommend
      CEO Approval
      Business Outlook

      Pros

      Overall, the job is pretty straightforward in terms of the responsibilities and expectations. The environment is also relatively positive and easy-going between team members and club members.

      Cons

      As an entry level position, people from all backgrounds and experience levels are considered if not accepted for the job. This in itself is a good thing and often cultivates a broader sense of community and diversity among the workplace. However, things are tricky when there are people accepted who may be mentally unwell and simply unfit to be in a customer-service oriented environment. When these people are on the floor, it creates unnecessary stress as well as additional work on fellow team members. At this point, there is hardly any team-work happening but a game of catch up (to complete the work that was not done by the unwell team member). Additionally, if the team member who acts disruptively or refuses to work engages the club members in a negative manner, it not only affects the team but the business as a whole.

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    5. 2.0
      Former Employee, less than 1 year

      Not a good job position

      May 7, 2021 - Customer Service Representative in Hampton, NH
      Recommend
      CEO Approval
      Business Outlook

      Pros

      Chrissy and Kelly were great and so was the rest of the team. Cafeteria lunch was great.

      Cons

      I worked at the Headquarters in Hampton but most gym locations are franchised so you can't actually do anything to help them. It was just 8 hour days of referring people back to the same people they were calling to complain about. Felt like a useless job position

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    6. 5.0
      Former Employee, more than 1 year

      Great company

      May 9, 2021 - Assistant Manager in Raleigh, NC
      Recommend
      CEO Approval
      Business Outlook

      Pros

      Everything was wonderful at this location

      Cons

      Nothing. It was a Great place to work

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    7. 4.0
      Former Employee, less than 1 year

      Good Experience

      Apr 22, 2021 - Shift Lead in Evansville, IN
      Recommend
      CEO Approval
      Business Outlook

      Pros

      This job was very simple. It is around 80% cleaning and facility maintenance, and 20% customer interactions and sales. It's a great place to gain some work experience.

      Cons

      This company is VERY tight with money. I ended up leaving because they refused to pay me a fair amount, for the work that I was doing.

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    8. 4.0
      Former Employee, less than 1 year

      I worked at 2 different locations

      Apr 22, 2021 - Customer Service Representative 
      Recommend
      CEO Approval
      Business Outlook

      Pros

      - Free black card membership - Most employees are nice, despite being paid very little - For the most part, managers were good. I got along with all of them. - Cleaning is the ultimate excuse to get some personal space if your coworkers/boss are being annoying - Getting the new gossip on cancelled memberships - Flexible hours - Occasional free food

      Cons

      - It's kind of boring - pay is not good, but above other minimum wage jobs. They offer like a 1-15 cent raise every few months. - Really they should only ask if you like to clean in the interview, because that is the most important thing about this job but many employees avoided taking that responsibility. I know they are more serious about it with COVID, so there's all the spraying now too and additional training. Also a lot more need to order supplies and this is sometimes a struggle for management. - Some of the other employees were literally sleeping on the job or skipping out on work. Usually I didn't mind, because I could manage on my own. - One of my managers was a micromanager. He was kind of annoying and female employees said that they were picked on more than male colleagues. I can't speak for the ladies, but thought he was a little bit overbearing, though with good intentions. It bothered me a little, because I worked at another location with the chillest managers who never seemed to be overly-critical about anything. I felt like the laid back approach was better suited for this type of job. Things like employees using their phones while there is no one in front of the counter, is not worth the reprimand. - Customers were a little condescending at times, but for the most part seemed to like the people that worked there. It was kind of weird wearing the uniform and then people think your entire backstory in life is working at the gym.

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    9. 3.0
      Former Employee, more than 5 years

      Poor Leadership

      May 3, 2021 - General Manager in Allentown, PA
      Recommend
      CEO Approval
      Business Outlook

      Pros

      -If meeting goals and deadlines, they teach you A LOT about business numbers as the manager -Large sense of community due to leading a local gym -Lots of club level growth -Sense of security knowing the business is doing well!

      Cons

      -inflexible hours -Hostile work environment -Little opportunity to grow passed club-level leadership -No leadership training to back up strict goals and deadline -poor pay for 50-60 hour work week and work load -this company fills leadership with micromanagers that set unclear expectations and lack leadership skills & development

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    10. 4.0
      Current Employee, more than 1 year

      Decent job for college kids

      Apr 29, 2021 - Front Desk Associate in Maryville, TN
      Recommend
      CEO Approval
      Business Outlook

      Pros

      Fun work environment. Possibility of promotion. Good 401k

      Cons

      Poor upper management. Part time work. No raises. Being forced to enforce stupid policies when management overlooks them.

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    Viewing 1 - 10 of 2,407 Reviews

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