Planet Fitness Reviews | Glassdoor

Planet Fitness Reviews

Updated September 21, 2018
1,124 reviews

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3.2
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Planet Fitness CEO Chris Rondeau
Chris Rondeau
343 Ratings

1,124 Employee Reviews

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Pros
  • "Growing company// Employees get free gym membership // Active work environment" (in 220 reviews)

  • "free black card membership for you" (in 44 reviews)

Cons
  • "Lots of cleaning involved in the job" (in 40 reviews)

  • "Low pay for having a degree in that specific area" (in 74 reviews)

More Pros and Cons

  1. "Manager"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - General Manager
    Current Employee - General Manager
    Recommends

    I have been working at Planet Fitness full-time (More than 3 years)

    Pros

    Great place to work. Fun environment

    Cons

    No retirement plan, no 401k


  2. "Great Environment!"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Member Service Representative
    Current Employee - Member Service Representative
    Recommends
    Positive Outlook
    No opinion of CEO

    I have been working at Planet Fitness part-time (Less than a year)

    Pros

    Planet Fitness is home to the judgement free zone! I love that I get along with all my coworkers and I enjoy welcoming the gym members as they come in.

    Cons

    Training is a little lacking and communication definitely needs some work. I am still learning new ways of doing things and I have worked at PF for 4 months. For example, I finally feel comfortable with cancellations after working with my AGM 2 weeks ago. Training only covers the basics and the rest has to be learned as you go. Sometimes I feel out of the loop, so I wish that there was more communication from management.

    Advice to Management

    Managers are not always at the gym but the gym is open 24/7, so I wish there was another resource in case questions come up when there is not a manager there. My mangers are pretty good about being available when they are off, but I always hate to bug them.

  3. Helpful (1)

    "Pretty Tight"

    StarStarStarStarStar
    Current Employee - Anonymous Employee
    Current Employee - Anonymous Employee

    Pros

    Yo, PF is the move. Pay is $10.00 an hour, which is aight. Your basically a janitor and customer service representative. Odd mix, but hey it is low key and low pressure. Plus they offer part time w benefits. Not many companies have that.

    Cons

    Dealing with difficult customers is tough

    Advice to Management

    Incentivize member services so we have a vested interest in tours. If I got $1 every month for someones MYTRACK that’d make me sell hundreds


  4. "Overnight Closer"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Overnight Closer in Fayetteville, AR
    Current Employee - Overnight Closer in Fayetteville, AR
    Recommends
    Positive Outlook

    I have been working at Planet Fitness full-time (Less than a year)

    Pros

    Steady work and guaranteed full time hours, plus insurance (health, dental & vision, HSA) . Great team here in East Fayetteville . Monthly store performance bonus for all employees.

    Cons

    Work is repetitive . Overnight closers (full time) have only ONE full day off

    Advice to Management

    Overnight needs to work 4, 10 hour shifts. It is very difficult to sleep on a night time schedule. The world doesn't revolve nor care about overnight people and as of right now, overnights work 5 , 8 hours shifts with only ONE full day off. I'm exhausted mentally, all the time.


  5. "Not baf"

    StarStarStarStarStar
    Current Employee - Anonymous Employee
    Current Employee - Anonymous Employee

    I have been working at Planet Fitness full-time

    Pros

    You get a free membership for working for them. You also get health insurance after x amount of days being full time.

    Cons

    Starting pay is less than McDonald's.

    Advice to Management

    Increase starting wages.


  6. "Eh"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Anonymous Employee
    Current Employee - Anonymous Employee
    Doesn't Recommend
    Negative Outlook
    Disapproves of CEO

    I have been working at Planet Fitness full-time

    Pros

    Fun environment good place to start

    Cons

    No benefits, no progression


  7. "Employed at PF"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Anonymous Employee in Orlando, FL
    Former Employee - Anonymous Employee in Orlando, FL
    Recommends
    Positive Outlook
    Approves of CEO

    I worked at Planet Fitness part-time (More than a year)

    Pros

    Flexibility, easy going work environment

    Cons

    Not enough pay, poor benefits, lax on structure.

    Advice to Management

    Higher pay

  8. "Enjoyable Work Environment But Management is Either Unable or Unwilling to Use Fair Practice When Assigning Pay Rate"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Front Desk Assistant in Bloomington, IN
    Current Employee - Front Desk Assistant in Bloomington, IN
    Recommends
    Neutral Outlook
    No opinion of CEO

    I have been working at Planet Fitness part-time (Less than a year)

    Pros

    Enjoyable, free gym membership, decent perks after having been employed for 90 days. Management is nice enough, but they are aware that there is a need for more people to be on duty most days and they do nothing to fix the issue causing issues on a daily basis when there are busy rushes. They also don't update pay rates for existing staff members when they raise the starting pay for new hires. So people who have been working there for months if not longer end up getting paid less than the new hires. It gets to be pretty frustrating.

    Cons

    Cons can be seen in the Pros section above. Also, like in most situations not everyone is able or willing to pull their own weight in terms of the amount of cleaning and other work that needs to get done. So, inevitably, a few people stand out as the ones who do the majority of the work. This wouldn't be that big of an issue if the ones who did most of the work were given pay raises or other benefits to compensate for their efforts. This does not happen even in the slightest though. Verbal praise is the best that you can hope for and even that is a bit of a stretch at times.

    Advice to Management

    Hire more people so that there are more people available to work on any given day, especially during the week during the busiest times. Members get frustrated with poor service even though the couple of people who are working at the busiest times are doing everything they possibly can to provide the best service. It is a lose lose for staff members thrown to the wolves. The pay rates need to be addressed as well. Absolutely unacceptable that veteran employees are getting paid less than new hires. The best employees will continue to quit until these things are fixed. This is at the Bloomington, IN location.


  9. "Love this job"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Senior Management
    Current Employee - Anonymous Employee
    Current Employee - Anonymous Employee
    Recommends
    Positive Outlook
    Approves of CEO

    I have been working at Planet Fitness part-time

    Pros

    Cool Co-workers, great environment, easy going work flow

    Cons

    The Pay isn't on the high side, but its great


  10. "It was a nice jon"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Anonymous Employee
    Former Employee - Anonymous Employee

    I worked at Planet Fitness part-time

    Pros

    Nice job
    Really easy work
    Nice people

    Cons

    Part time mostly
    Strict on requested days off


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