Planet Fitness Employee Reviews about "upper management"

Updated Jan 18, 2021

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3.5
60%
Recommend to a Friend
69%
Approve of CEO
Planet Fitness CEO Chris Rondeau
Chris Rondeau
743 Ratings
Pros
  • "free gym membership while employed(in 379 reviews)

  • "free gym membership and great team work(in 187 reviews)

  • Cons
  • "Very low pay for a successfully, publicly traded corporation(in 154 reviews)

  • "must be BFFs with upper management if you want to move up(in 79 reviews)

  • More Pros and Cons
    Pros & Cons are excerpts from user reviews. They are not authored by Glassdoor.

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    Reviews about "upper management"

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    1. 5.0
      Former Employee, less than 1 year

      great people to work with

      Apr 2, 2020 - Member Service Representative 
      Recommend
      CEO Approval
      Business Outlook

      Pros

      members are awesome and often create bonds with them easy going job, not very hard

      Cons

      poor upper management middle management are afraid of saying anything poor training

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    2. 1.0
      Former Employee, less than 1 year

      TERRIBLE MANAGEMENT!!

      Dec 14, 2020 - Front Desk Receptionist in Belle Vernon, PA
      Recommend
      CEO Approval
      Business Outlook

      Pros

      FREE Membership.... That is it

      Cons

      Everything else..... Manager was terrible at his job, bad a scheduling, bad at communicating, was terrible with members, would pawn off his work onto his assistant manger and other employees, would play favorites and say inappropriate things. He was caught watching girls workout. He would remove "out of order" signs on broken machines to protect the gym's "image" which left one member to have the weights on the tower come down on his head!! HR and upper management were told multiple times, they did nothing and would instead tell him who ratted. He unrightfully fired two employees that spoke out against him.

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    3. 2.0
      Former Employee, more than 1 year

      Average at best

      Jan 11, 2021 - Member Service Representative in Edmond, OK
      Recommend
      CEO Approval
      Business Outlook

      Pros

      Free gym membership. Some members were very pleasant, as were some coworkers.

      Cons

      Management, upper management changes led to severe micromanagement of minuscule daily tasks. Unnecessary drama amongst management and employees. The company's "judgment-free" mantra felt very fake.

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    4. 3.0
      Former Employee

      its okay to get experience

      Jan 18, 2021 - General Manager in Los Angeles, CA
      Recommend
      CEO Approval
      Business Outlook

      Pros

      get to interact with people

      Cons

      lots of work for little pay must be BFFs with upper management if you want to move up

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    5. 1.0
      Former Employee, more than 1 year

      Poor upper management

      Jan 6, 2021 - General Manager 
      Recommend
      CEO Approval
      Business Outlook

      Pros

      I enjoyed the interactions with the members

      Cons

      Upper management plays favorites. If they do not like you on a personal level they will hold it against you. If you are liked you will get jobs that other people deserve and are being demoted for.

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    6. 3.0
      Current Employee

      Low Pay and Low Pressure

      Nov 25, 2020 - Front Desk in Minneapolis, MN
      Recommend
      CEO Approval
      Business Outlook

      Pros

      - Schedule Flexibility - Black Card Membership Included - Great Co-Workers

      Cons

      - Disconnect between lower-level employees and upper management - Promotions take forever for upper management to process w/ no transparency - Dealing with member issues becomes annoying, repetitive, and sometimes threatening

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    7. 3.0
      Former Employee, more than 3 years

      Watch your back

      Oct 1, 2020 - Assistant Manager 
      Recommend
      CEO Approval
      Business Outlook

      Pros

      Free membership, “decent” pay, healthcare

      Cons

      They make you act like robots who can’t show any true emotion while dealing with customers and members. They also don’t really treat the employees with much respect, and the employees are easily at each other’s throats for promotion possibilities. The training is okay in the start but once you’ve been in the game for a little while you start to see the true colors of upper management.

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    8. 3.0
      Former Employee, more than 5 years

      Strong business model, poorly managed

      Nov 4, 2020 - Manager in Hampton, NH
      Recommend
      CEO Approval
      Business Outlook

      Pros

      Health care, ESPP, frequent employee perks When times are good lots of parties, travel, and office perks

      Cons

      No work life balance, minimal individual growth potential, pay is average but not competitive, WFH is frowned upon, nepotism and inexperienced upper management

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    9. 1.0
      Former Employee

      Horrible place to work

      Dec 3, 2020 - Assistant Manager in Richmond, VA
      Recommend
      CEO Approval
      Business Outlook

      Pros

      Member interaction, fun front desk staff

      Cons

      Upper management sucks, very racist and discriminatory, low pay, stupid dress code, not very flexible in hours, doesn’t care about employee health as we were forced to clean without gloves during the pandemic

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    10. 3.0
      Current Employee

      Planet fitness

      Nov 7, 2020 - General Manager in Seguin, TX
      Recommend
      CEO Approval
      Business Outlook

      Pros

      Upper management doesn’t check on you much and you can run your club how you like.

      Cons

      Upper management doesn’t care about you or what you have going on outside of work. Unfair environment

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    Viewing 1 - 10 of 79 Reviews

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