Planned Parenthood Reviews | Glassdoor

Planned Parenthood Reviews

Updated April 22, 2017
474 reviews

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Full-time Part-time

3.3
Star Star Star Star Star
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Approve of CEO
Planned Parenthood CEO Cecile Richards
Cecile Richards
206 Ratings

474 Employee Reviews

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Pros
  • Great work environment, super friendly coworkers (in 23 reviews)

  • PP is contributing to our communities with affordable and reliable health care access (in 22 reviews)

Cons
  • Little room for growth unless you want to strive for a lead clinician role (in 14 reviews)

  • low pay, bad medical reimbursement rates (in 26 reviews)

More Pros and Cons

  1. "Good benefits"

    Star Star Star Star Star
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Patient Administrator in Boston, MA
    Current Employee - Patient Administrator in Boston, MA
    Recommends
    Positive Outlook
    Approves of CEO

    I have been working at Planned Parenthood full-time (More than 3 years)

    Pros

    Minimum starting wage $15. Benefits are good and employees valued in this capacity.

    Cons

    Too busy, not enough communication and constant IST and computer related issues. Challenging patient population and all state call center constantly giving out incorrect information.

    Advice to Management

    Work on uniformly consistent information being given out.


  2. "All good things must end?"

    Star Star Star Star Star
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Contact Center Representative in Indianapolis, IN
    Current Employee - Contact Center Representative in Indianapolis, IN
    Doesn't Recommend
    Negative Outlook

    I have been working at Planned Parenthood part-time (Less than a year)

    Pros

    I believe in our work, I believe that we are helping people in small ways and just by being there as a point of first contact during a sometimes troubling time. Being a part of a crew as diverse as we are has been an eyeopening experience as well. Also, most every conversation is incredibly personal and private. Keeping everything inside is not always an option so we find outlets. I choose to see this as a positive.

    Cons

    Working in a call center is not an active job. Not unexpectedly, weight is easy to put on and sitting for hours over the course of a day take a toll on ones lower back. When the topics of conversation are primarily sexual and reproductive health, emotions run high. The sense of urgency patients have don't always match up with available appointments. There can be yelling, cursing, and crying. While the anger and frustration isn't always directed at the operator, one must find coping mechanisms to cope with the stress associated with stress.

    Advice to Management

    Good communication is the key to every healthy relationship. I hate to report how poorly we've done in this regard. After losing our department manager and 3 coworkers in late December, our department never recovered our sense of belonging. Members of our crew didn't meet our new manager until the day we were told we were being outsourced.


  3. Helpful (2)

    "Good place to work with people that care"

    Star Star Star Star Star
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Patient Care Coordinator in Boise, ID
    Current Employee - Patient Care Coordinator in Boise, ID
    Recommends
    No opinion of CEO

    I have been working at Planned Parenthood full-time (Less than a year)

    Pros

    Employees care a lot about the job and the organization promotes self care more than any company I've worked for. They provide a very reasonable income to take care of myself with good benefits. I enjoy patient care and I'm consistently inspired by my coworkers that go above and beyond for patients. The people that work here really care and enjoy helping people. I was also trained well for my position.

    Cons

    There can be some disconnect between administration and people who work in the health center. This isn't above what would be expected for a large organization.


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  5. Helpful (1)

    "Amazing working for an organization that truly wants to serve its patients better"

    Star Star Star Star Star
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Associate Director in New York, NY
    Former Employee - Associate Director in New York, NY
    Recommends
    Neutral Outlook
    Approves of CEO

    I worked at Planned Parenthood full-time (More than a year)

    Pros

    Amazing, driven, passionate staff. Ability to learn a lot because departments are typically short staffed or mostly junior staff.

    Cons

    Very little direction is provided from management. Structure of the organization (affiliate model) makes efficiency difficult, if not impossible.


  6. "Challenging and rewarding"

    Star Star Star Star Star
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Clinic Assistant in Portland, OR
    Former Employee - Clinic Assistant in Portland, OR
    Doesn't Recommend

    I worked at Planned Parenthood full-time (More than a year)

    Pros

    Co workers and patients were great. Lots of hands on experience without much training.

    Cons

    Understaffed, overworked, underpaid. Layoffs were handled very poorly.


  7. "Lacks diversity"

    Star Star Star Star Star
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Health Center Assistant in Oakland, CA
    Former Employee - Health Center Assistant in Oakland, CA
    Positive Outlook
    Approves of CEO

    I worked at Planned Parenthood full-time (More than 5 years)

    Pros

    Big group of people doing great work. Health centers is a great place to learn and know how we push our mission to the communities.

    Cons

    Informal communication style means there is often uncertainty about what is required. What is optional and what is off limits. All of explicit organizational rules means you need to have good read on implicit expectations. Soft skills are important when asking for changes.

    Advice to Management

    Need to shift the corporate communication between heats centers and corporate so that accountability is more clear. Major mile stones need to be kept visible. A sharper focus on expectations would boost sense of purpose and direction and accomplishment. This is the only non profit with low employment count of diversity. LGBT drives a big fraction of services we provide, and our health centers lacks LGBT staffs.


  8. "Awesome Mission and Friendly Staff"

    Star Star Star Star Star
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Manager in New York, NY
    Current Employee - Manager in New York, NY
    Neutral Outlook
    Approves of CEO

    I have been working at Planned Parenthood full-time (More than 3 years)

    Pros

    Mission
    Friendly, helpful co-workers
    Casual environment
    Acceptance of various lifestyles
    Good benefit package

    Cons

    Lack of internal checks and balances
    Many in senior management do not know how to run a business
    Inconsistency in salaries, which are too low for some jobs and too high for others
    Too much internal politics

    Advice to Management

    Act upon the concerns raised by employees. Stop paying more to a consultant when the same services could be provided by an employee for less.


  9. "Medical Assistant"

    Star Star Star Star Star
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Medical Assistant in Saint Louis, MO
    Current Employee - Medical Assistant in Saint Louis, MO
    Recommends
    Positive Outlook
    Approves of CEO

    I have been working at Planned Parenthood full-time (More than 5 years)

    Pros

    Compassionate people, hours, flexibility

    Cons

    No set hours, no lunch breaks

    Advice to Management

    Re-evaluate the PTO policy.


  10. "Great ideals and services, poor management, never enough $$ for supplies, poor pay"

    Star Star Star Star Star
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Anonymous Employee in Honolulu, HI
    Former Employee - Anonymous Employee in Honolulu, HI
    Doesn't Recommend
    Neutral Outlook

    I worked at Planned Parenthood part-time (Less than a year)

    Pros

    Providers are great, services offered wonderful

    Cons

    Poor management, poor pay, office needs updating, no EMR, too much staff turnover (including upper level management)

    Advice to Management

    Need to have the clinic up to date and inviting. Pay the providers the going market rate. Invest in technology.


  11. "Medical Assistant at Planned Parenthood"

    Star Star Star Star Star
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Medical Assistant/Phlebotomist in Salem, OR
    Former Employee - Medical Assistant/Phlebotomist in Salem, OR
    Recommends
    Positive Outlook
    No opinion of CEO

    I worked at Planned Parenthood (Less than a year)

    Pros

    Very positive working environment and good team work

    Cons

    Some of the staff seem to develop these group "clicks"

    Advice to Management

    Let intern do more hands on clinical work


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