Pleasant Holidays Reviews | Glassdoor

Pleasant Holidays Reviews

20 reviews

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Full-time Part-time

3.0
Star Star Star Star Star
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Jack Richards
7 Ratings

20 Employee Reviews

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  1. Helpful (1)

    "Good Place to Work"

    Star Star Star Star Star
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Anonymous Employee
    Current Employee - Anonymous Employee
    Recommends
    Positive Outlook

    I have been working at Pleasant Holidays full-time (More than 8 years)

    Pros

    Good work/life balance
    Great perks
    Interesting work

    Cons

    Not much room for career advancement, pay is very low in comparison to the same job in other companies.

    Advice to Management

    Pay your employees a salary in line with other companies and industries. It's hard to keep morale up when everyone knows they could be much better paid elsewhere.


  2. "Extremely disappointed"

    Star Star Star Star Star
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Reservation Agent in Westlake Village, Los Angeles, CA
    Former Employee - Reservation Agent in Westlake Village, Los Angeles, CA
    Doesn't Recommend
    Negative Outlook
    No opinion of CEO

    Pros

    I became extremely knowledgeable about booking vacations. Most of the people i worked with were very nice. Received a healthy commission check about 3 times per year.

    Cons

    STRESS! Mandatory overtime with out gratitude!! Some supervisors aren't worth a shoot! Poor Technology for all that is required to do and not a soul that has the smarts to fix it! everyone it overworked and under payed!!!

    Advice to Management

    Pay your associates more and add an extra shift so there is not overtime for those who have a hard time with it. Listen better!!!! Don't just run your mouth and think you know everything, because you don't!


  3. Helpful (1)

    "Operations Quality Control Supervisor"

    Star Star Star Star Star
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Operations Quality Control Supervisor in Bakersfield, CA
    Former Employee - Operations Quality Control Supervisor in Bakersfield, CA
    Recommends
    Positive Outlook
    No opinion of CEO

    I worked at Pleasant Holidays (More than 8 years)

    Pros

    Good travel & insurance benefits.

    Cons

    Seems to be eliminating positions of older employees.


  4. Is this helpful? The community relies on everyone sharing – Add Anonymous Review


  5. Helpful (1)

    "Reservation Agent"

    Star Star Star Star Star
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Anonymous Employee
    Former Employee - Anonymous Employee

    I worked at Pleasant Holidays full-time

    Pros

    Employees are great to work with.

    Cons

    Micro managed to the max! You have to ask to go to the bathroom and if your gone for too long, your docked and yelled at in front of everyone.

    Advice to Management

    Take a chill pill and know we're all here for the same reason, you are no better than us.


  6. Helpful (1)

    "Review"

    Star Star Star Star Star
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Anonymous Employee
    Former Employee - Anonymous Employee
    Doesn't Recommend
    Negative Outlook

    Pros

    People are very nice and travel benefits

    Cons

    Pay isn't up to par


  7. Helpful (1)

    "Account assistance"

    Star Star Star Star Star
    Current Employee - Anonymous Employee
    Current Employee - Anonymous Employee

    Pros

    Great pay, great atmosphere, great benefits

    Cons

    Low hours, however hours could be available if you work hard


  8. "Not a lot of opportunity to advance"

    Star Star Star Star Star
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Anonymous Employee
    Former Employee - Anonymous Employee
    Doesn't Recommend
    Positive Outlook

    I worked at Pleasant Holidays full-time (More than 5 years)

    Pros

    Decent travel benefits, agreeable co-workers

    Cons

    Low opportunity for advancement. Management lacks the vision to recognize, challenge , support or promote talented staff, so they leave. It's easy to move to different departments and learn new departments but these are not promotions, they are lateral moves ( no raise)
    Pay is low compared to other industries and within the travel industry.


  9. Helpful (1)

    "Great place to work"

    Star Star Star Star Star
    Former Employee - Anonymous Employee
    Former Employee - Anonymous Employee

    I worked at Pleasant Holidays (More than a year)

    Pros

    Great people to work with

    Cons

    Can't think of anything wrong


  10. "Great Company to work - 15 years +"

    Star Star Star Star Star
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Anonymous Employee
    Current Employee - Anonymous Employee
    Recommends
    Positive Outlook
    Approves of CEO

    Pros

    Great team
    Great benefits
    Great Culture

    Cons

    Maybe the only cons is my commute as I drive 40 minutes to work every day but it is worth since it is a great place to work


  11. Helpful (1)

    "Hawaii Sales Briefer: Great Coworkers, Poor management, No technical innovation (2005-2009)"

    Star Star Star Star Star
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Sales Representative in Honolulu, HI
    Former Employee - Sales Representative in Honolulu, HI
    Neutral Outlook
    No opinion of CEO

    I worked at Pleasant Holidays part-time (More than 3 years)

    Pros

    - Great opportunity for young/college folks looking for a "first" job or for older folks looking for employment.
    - "Familiarization Tours" (actually going to tourist events/places for free to learn the ins and outs) were a great perk.
    - Most existing staff were there because they honestly loved helping people and enjoyed sharing all that is Hawaii.
    - Genuine opportunity to meet people in a positive environment and directly assist them in having a great time.

    Cons

    - Antiquated systems and Processes (everything was done on paper and then re-entered into a very poorly designed computer system on old slow computer w/ often dropping internet connectivity),
    - Liaised with predatory time share companies.
    - Semi-iffy business practices (free transportation into a Sales briefing, walk back unless you take a free tour to a Jewelry Shop, asking staff to be more pushy with certain sales with no regard to the resulting customer experience)
    - Extremely poor/no training in terms of customer support.

    Advice to Management

    Don't needlessly micro-manage people who know what they are doing (and have been working there longer than you have). Focus more on customer experience. Find ways to reward long time Sales people via non-direct performance incentives. Technically innovate (10 sales people handing work to 1-3 cashiers struggling to re-enter data data was extemely slow and poor customer experience; why don't all sales people ring up their own sales on laptops (or tablets)? Get better internet. Test your sales software with end users and for speed/efficiency).



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