Plow & Hearth Reviews | Glassdoor

Plow & Hearth Reviews

Updated Jul 12, 2019

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Found 49 reviews

3.0
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34%
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Plow & Hearth CEO Ting Xu
Ting Xu
0 Ratings
  1. "Call center employee"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Compensation and Benefits
    • Senior Management
    Former Employee - Call Center Representative in Madison, VA
    Doesn't Recommend
    Negative Outlook
    No opinion of CEO

    I worked at Plow & Hearth part-time for more than a year

    Pros

    Meet nice people, employee discount

    Cons

    Outdated computer system. Pushed to sell “wrap ups”, no matter how well you do it’s never enough or good enough, disjointed company-nothing seems to connect together correctly, bathroom breaks are used against you,

    Advice to Management

    Appreciate your employees, don’t continuously ask for more all the time, value what your employees do, ask supervisors to step down for one day and do the job of the people they supervisor for 8 hours-it’s not so easy! Get your orders out quicker- you’re competing with amazon! Package your products better-too much breakage

    Plow & Hearth2019-06-11
  2. "Low pay and low intelligence"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Compensation and Benefits
    • Senior Management
    Former Employee - Sales Associate in Glen Allen, VA
    Doesn't Recommend
    Neutral Outlook
    No opinion of CEO

    I worked at Plow & Hearth full-time for less than a year

    Pros

    Beautiful store environment with mostly happy and relaxed clients who love the store.

    Cons

    Incredibly low pay and with that comes some managers who are not very experienced, intelligent or professional.

    Advice to Management

    Have training. Pay a living wage.

    Plow & Hearth2019-07-12
  3. "Don't waste your time. No room to advance unless you are friends with upper management."

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Compensation and Benefits
    • Senior Management
    Current Employee - Contact Center in Madison, VA
    Doesn't Recommend
    Negative Outlook
    No opinion of CEO

    I have been working at Plow & Hearth part-time for more than a year

    Pros

    I like what I am doing.

    Cons

    Only 15-17 hours per week.

    Advice to Management

    Make it fair to everyone. Don't hire people just because they are your friends. Give credit were credit is due. Make the schedule fair to everyone. Some work every weekend and some don't work any weekends but still get paid the same.

    Plow & Hearth2019-03-22
  4. "Meh"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Compensation and Benefits
    • Senior Management
    Former Employee - Supervisor in Virginia Beach, VA

    I worked at Plow & Hearth full-time for more than 5 years

    Pros

    Fellow workers were like family.

    Cons

    Management lacks regard for employees.

    Advice to Management

    If you want smart employees to stay treat them fairly. Simple right?

    Plow & Hearth2019-02-07
  5. "Not taken seriously"

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    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Compensation and Benefits
    • Senior Management
    Former Employee - Representative in Madison, VA
    Doesn't Recommend
    Negative Outlook
    Disapproves of CEO

    I worked at Plow & Hearth full-time for less than a year

    Pros

    There are very few pros to this organization.

    Cons

    Culture is low and negative. They say they're one culture and the actions are the opposite. They're afraid of seasoned employees that know how to drive a business forward. Loyalty isn't their strong suit!

    Advice to Management

    Stop hiring gatekeepers, start looking at the future of retail and clarify your vision.

    Plow & Hearth2019-03-12
  6. "Store Supervisor"

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    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Compensation and Benefits
    • Senior Management
    Former Employee - Store Supervisor 

    I worked at Plow & Hearth full-time for more than a year

    Pros

    Good pay, good benefits, pretty average working conditions for retail enviroment. Overall good company to work for.

    Cons

    At store level you get what you get as far as a store manager. All the typical stuff, favoritism, lack of support, lack of direction. Also no room for advancement unless willing to relocate and the locations are limited.

    Advice to Management

    Pay more attention to how your store managers are operating the store or lack there of.

    Plow & Hearth2019-02-03
  7. "Wake Up! Muddy directions...The Trends are Changing!"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Compensation and Benefits
    • Senior Management
    Former Employee - Customer Relations and Sales in Madison, VA
    Doesn't Recommend
    Negative Outlook
    No opinion of CEO

    I worked at Plow & Hearth full-time for less than a year

    Pros

    The potential for a reboot!

    Cons

    Stiff and myopic approach to growing. Lack of transparency between divisions. Undereducated middle management and staff personnel, which equates to subordination and gatekeeping of the incredible talent that needs promotion and variety to increase sales and service

    Advice to Management

    Stop relying on mundane, fearful middle management and staff that's not dynamic enough to redirect the corporation into a brand of distinction.

    Plow & Hearth2019-02-04
  8. Helpful (1)

    "Former Supervisor! Still in Shock from the Past!!!!"

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    Former Employee - Anonymous Employee in Baltimore, MD

    I worked at Plow & Hearth full-time

    Pros

    I worked for Plow & Hearth many moons ago As a Supervisor!! Quick to be recognized and Hired That's it!!

    Cons

    A Management who favored the Weak and Reprimand the ones who Actually made a difference for the #s and the overall common good!!! A Terrible way and times!! of delivering stock to stores!! Money handling, assemble of product and SAFETY ALL AROUND AND FIRE HAZARDS!!! Very OUTDATED Registers and Equipment!!

    Advice to Management

    A CLOSE look at how individual managers are running the individual stores!! Cameras here are Necessary!! A better look at how people employees/Supervisors are treated! And close watch and update of Systems/Registers so Corporate KNOWS what the individual Managers are doing!! especially with Assets being handled! A better balance of ALL Employees Schedules for Openers and Closers!!

    Plow & Hearth2018-12-20
  9. Helpful (1)

    "Stay Away from Employment at Plow and Hearth"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Compensation and Benefits
    • Senior Management
    Former Employee - Contact Center Representative in Madison, VA
    Doesn't Recommend
    Negative Outlook
    No opinion of CEO

    I worked at Plow & Hearth part-time for less than a year

    Pros

    Leaving at the end of the day

    Cons

    Management team, training, constant push to up-sell, outdated equipment (pc's etc)

    Advice to Management

    Take a step back and re-evaluated your people, products and processes.

    Plow & Hearth2018-12-17
  10. "Supervisor"

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    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Compensation and Benefits
    • Senior Management
    Former Employee - Anonymous Employee 
    Doesn't Recommend
    Negative Outlook

    I worked at Plow & Hearth full-time

    Pros

    It was an easy commute.

    Cons

    Low pay. Horrible store manager & district manager.

    Advice to Management

    No point in giving advice, they would never listen to a store employee.

    Plow & Hearth2018-11-22
Found 49 reviews