Pole To Win Reviews

Updated Jul 2, 2020

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3.3
62%
Recommend to a Friend
82%
Approve of CEO
Pole To Win CEO Deborah Kirkham
Deborah Kirkham
42 Ratings
Pros
Cons
More Pros and Cons
  1. "Great Company and Culture!"

    5.0
    Current Employee - Anonymous Employee in Baltimore, MD
    Recommends

    I have been working at Pole To Win full-time

    Pros

    Good people at all levels. Opportunity to learn and succeed within a great atmosphere. Performance is rewarded and teamwork encouraged.

    Cons

    If you want to sit back and relax, this isn't the place.

  2. Helpful (3)

    "Locally a great experience, not much past that."

    3.0
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Compensation and Benefits
    • Senior Management
    Former Employee - I Had One in Cockeysville, MD
    Doesn't Recommend
    Negative Outlook
    No opinion of CEO

    I worked at Pole To Win full-time for less than a year

    Pros

    The people on site, the nature of the work, human resources department put on some fun events in the office and actually cared, free bagels, managers on site cared and were good at their jobs

    Cons

    Lack of communication, senior management

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  3. Helpful (2)

    "So so"

    3.0
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Compensation and Benefits
    • Senior Management
    Former Employee - Tech Support Representative in Cockeysville, MD

    I worked at Pole To Win full-time

    Pros

    Game play during work hours Friendly coworkers

    Cons

    Management not so great Low pay for job

  4. Helpful (8)

    "Toxic culture, fueled by self-important "leader""

    1.0
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Compensation and Benefits
    • Senior Management
    Former Employee - Anonymous Employee in Larkspur, CA
    Doesn't Recommend
    Negative Outlook
    Disapproves of CEO

    I worked at Pole To Win full-time for less than a year

    Pros

    Competitive salary for those not in call centers. Decent insurance and 401K. Average holidays and PTO.

    Cons

    Taking a position here was a big mistake. Everyone walks on eggshells because of the toxic leadership, which begets a toxic culture and work environment. It doesn't take long to see the trickle-down effect, and it will affect you. Do yourself a favor and avoid at all costs. There are good companies out there - go work for one of them. You'll be glad you did and will avoid the mind games that are played here.

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  5. Helpful (2)

    "Great people, fun events"

    4.0
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Compensation and Benefits
    • Senior Management
    Current Employee - Anonymous Employee in Hunt Valley, MD
    Recommends
    Positive Outlook
    Approves of CEO

    I have been working at Pole To Win full-time for more than a year

    Pros

    There's always something new to look forward to. HR is always coming out with new events and the site head orders food for everyone sometimes. The people help you get through the day, it's always entertaining. There's an on-site game room to chill out in.

    Cons

    There needs to be more investment in employees and a focus on morale. The site could use some work on the interior too, but that seems to be changing quick based on what the new CEO mentioned: company colors, better chairs, better break room, etc.

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  6. Helpful (7)

    "Not The Job To Feed Your Family Or Career"

    2.0
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Compensation and Benefits
    • Senior Management
    Former Employee - Phone Agent in Hunt Valley, MD
    Doesn't Recommend
    Neutral Outlook
    Approves of CEO

    I worked at Pole To Win full-time for less than a year

    Pros

    Great co-workers and supervisors, overall is a great company with good values.

    Cons

    Horrible human resources and management at the Hunt Valley location.

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  7. "Pole to win"

    4.0
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Compensation and Benefits
    • Senior Management
    Former Employee - Anonymous Employee 
    Recommends
    Approves of CEO

    I worked at Pole To Win full-time

    Pros

    Everything else besides the rude customers

    Cons

    Rude customers, change scripts when you get comfortable with the ones you already have to change it back

  8. Helpful (4)

    "Stay for the people and connections, but don't expect much"

    3.0
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Compensation and Benefits
    • Senior Management
    Former Employee - Tier II Tech Support in Cockeysville, MD
    Recommends
    Neutral Outlook
    No opinion of CEO

    I worked at Pole To Win full-time for more than 3 years

    Pros

    I worked at PTW for about 3 years. I met at least a dozen people who I hope to stay long-term friends with. Everyone down "in the trenches" is usually very nice and fun to be around. Occasional brats here and there, but they don't last long. As long as you're willing to put a little learning in on your own time at home (which usually isn't too bad because these are video games we're talking about), you'll go far. PC specialists and networking specialists are sorely needed, so if you have those skills, you'll do well. The work itself is generally easy, as long as you realize customer service entails working with disgruntled people most of the time. No one calls tech support to tell them that everything's fine. To be frank, 9 times out of 10, Google has the answer they're looking for already, so just rewording that is a cinch. The environment is very relaxed, and as long as you can get your ticket quota done for the day, you can sit there and chat with your coworkers all day while working if you want. If you like overtime, you can basically expect to get it during the times like product launches and update days. At the start of my time there, gaming on the floor was rare. However, that changed in my last year there. Management allowed for more testing time on the floor itself (instead of behind closed, locked doors) to help agents understand the details of the games we are supporting. Obviously, don't expect to be gaming for fun, but going to the game with a goal in mind (How do I fix this problem? or Can I replicate this bug?) is much more encouraged lately. Free bagels on Fridays, if you're into that, and all the coffee you could ever drink. Also, during busy periods, management usually brings some free lunch in for everyone. In summary, easy work and friendly people are why you usually want to stay for at least a little while.

    Cons

    Pay and benefits suck. Don't ever expect a raise. You'll occasionally get one, but they're rare. The benefits are basically what's required for the job by law and that's it. I was only able to make my bills by having a second income. If you need any time off, get it as FAR in advance as you can, because sometimes, even with a month of notice, you might not get approved. If you rely on public transportation, don't get your hopes up of lasting too long here. Unless the buses and light rail are COMPLETELY shut down, they don't care about any excuses. Do not take this job expecting something long-term. Roughly 80% of the office was gone and replaced with different people every 4 months or so. Don't get too attached to anyone unless you can contact them outside of work. Also, the management (apart from the team leads) changed people at least 3 times during my time there. Expect frequent policy changes with regards to both client expectations as well as internal issues. Also, team meetings are very rare, even though they're highly necessary to keep everyone on the same page. Expect almost no career advancement. The path is from Tier 1 to Tier 2 to Team Lead, and that's your only path, for the most part. RARELY will there be a department transfer or something like that. Entire departments have been let go at times, with management only going "Well, instead of losing your job completely, you can go back to being a Tier 1 for less pay and benefits." Tier 2s aren't treated much better than Tier 1s. To use a video game analogy, we're effectively palette-swaps. One bonus we got was access to the email groups that showed us just HOW dysfunctional the place is. Training? What's that? They usually just throw you in the deep end expecting you to figure stuff out on your own. If you're LUCKY, you get two weeks of training to learn what should probably take at least a month. Management WILL lie to you, repeatedly, and also just flat-out not tell you things you need to know sometimes. They're also very strict. To them, human resources are just that: resources. Expect to be treated like a replaceable cog in a machine. The exceptional people, the As and Bs of the place that kept everything going, and got glowing reviews from the client? They got fired over minor issues. The Ds and Fs of the place, who did a terrible job with regards to what the client is looking for? If they could keep their noses clean internally, they got to stay. There are about 5 different "timeclock" systems that you need to be punched into and out of every day. That's a hassle, and most people forget one or two of them constantly. There was also some amount of nepotism going on when I started, but by the end, I THINK that was cleaned up. I'm not 100% sure, though. Also, the other sites of this company? Don't expect any real sort of communication from them. I couldn't tell you who any of the head people of the company are, because only 2 of them ever visited a single time, and we only received maybe half a dozen emails from them about how the company was doing over the course of my 3 years there. The site is on its own, for better or worse.

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  9. Helpful (9)

    "Bay Area Office -Cliquish. Poor Business Process."

    1.0
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Compensation and Benefits
    • Senior Management
    Current Employee - Senior Account Executive in San Francisco, CA
    Doesn't Recommend
    Negative Outlook
    Disapproves of CEO

    I have been working at Pole To Win full-time for less than a year

    Pros

    Salary and benefits are good. Possibility to work remotely.

    Cons

    Bay Area office. Your immediate superior will be mostly on the road, and no onboarding will be made available. You will be expected to communicate with him by emails, but many of them will go unanswered leaving you to navigate without clear guidelines. No time will be set aside to make sure you are correctly aligned with the business goals. There is no process put in place to determine whether you are moving in the right direction or not. I know of cases where an individual was told there were doing an impressive job and were let go the following day without any valid explanations. People will be dismissed based on the moods of the CEO. It is a highly toxic corporate culture. The hours will be very long. Expect 55+ hours a week. Workers who are not part of the CEO's inner circle are mistreated. Expect your morning greetings to be ignored unless you are part of the clique. Your career at PTW will be determined by whether you fit a mold. The CEO perceives himself/herself to be intellectually superior to all others and will ignore professional recommendations. Contrary to what you will be told during your interview, the Bay area office is not a collaborative team and your success will be determined by whether you are accepted in the clique or not.

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  10. Helpful (2)

    "Good place to get your foot in the door"

    2.0
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Compensation and Benefits
    • Senior Management
    Mobile Test Engineer in Austin, TX
    Doesn't Recommend
    Neutral Outlook
    No opinion of CEO

    I have been working at Pole To Win for less than a year

    Pros

    Quick, easy hiring process and on-boarding.

    Cons

    Incredibly disorganized, unknown workload at any given time, constant turnover. They are basically their own QA staffing agency. No one really seems to know what is happening.

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Found 308 reviews