Pole To Win Reviews | Glassdoor

Pole To Win Reviews

Updated November 14, 2017
151 reviews

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2.9
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Pole To Win President and CEO Teppei Tachibana
Teppei Tachibana
72 Ratings

151 Employee Reviews

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Pros
  • Good work environment in the office (in 19 reviews)

  • Good environment created for learning (in 9 reviews)

Cons
  • Night shift is one major issue but it based on project and clients (in 14 reviews)

  • low pay (they don't pay enough for professionals but still expect professional work) (in 7 reviews)

More Pros and Cons

  1. "I had fun but I want to move on"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Technical Support in Cockeysville, MD
    Current Employee - Technical Support in Cockeysville, MD
    Doesn't Recommend
    Neutral Outlook
    No opinion of CEO

    I have been working at Pole To Win full-time (More than 3 years)

    Pros

    Fun environment
    Mostly great co workers
    Very laxed

    Cons

    Bad pay
    Stressful
    Not treated very well

    Advice to Management

    Do more background checks on some workers involve all teams not just one for events


  2. Helpful (2)

    "Meh,"

    StarStarStarStarStar
    Current Employee - Anonymous Employee
    Current Employee - Anonymous Employee

    I have been working at Pole To Win part-time

    Pros

    Good place to learn and build experience.

    Cons

    Work is awful, constant policy shifts, frequent firings, .

    Advice to Management

    Listen to your works

  3. "Good place to be"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Team Lead in Hunt Valley, MD
    Current Employee - Team Lead in Hunt Valley, MD
    Recommends
    Positive Outlook

    I have been working at Pole To Win full-time (More than 3 years)

    Pros

    There was a really bad stretch for awhile, mismanagement, poor attitude, etc. Now, it really is changing for the better.

    Cons

    The company is still growing. We have new clients and some people had to move around a little.

    Advice to Management

    More growth opportunities


  4. Helpful (6)

    "Not actually customer service."

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Tier I Help Desk in Hunt Valley, MD
    Former Employee - Tier I Help Desk in Hunt Valley, MD
    Doesn't Recommend
    Negative Outlook
    Disapproves of CEO

    I worked at Pole To Win part-time (More than a year)

    Pros

    With the exception of some agents who have become jaded through their experience with Pole to Win, most of the agents are really cool people that you connect with right away.

    Cons

    Without a doubt, the worst, most dysfunctional employer I have ever had. You are thrown into an overly complex system without the resources to succeed, where you will be issued demerits for very minor things, including doing your job in the exact way that you have been instructed to do so, all for less wage than you would if you were stocking shelves or busing tables. You are instructed to lie to and get rid of customers, because they are unilaterally deemed deplorable. The goal is not to actually resolve issues, but instead to deny and form respond to as many people as possible.

    Advice to Management

    You are in the business of customer support, however in the current system, the customer you are supporting is instead, in actuality, the client. You are supposed to be the advocate for the customer, however instead, you treat the actual customers you support like garbage, resulting in your client's support being infamous within its industry. Any fastidious potential client will do the 10 minutes of research on you to see who you support, recognize that that is NOT a good thing, and find someone else to contract with. I know I would. Your support practices are absolutely atrocious, and the way you churn through agents on a weekly basis is absolutely disheartening. It's time for you to assert yourself as the subject matter expert, rather than letting your client dictate and ruin your business.


  5. Helpful (3)

    "Good people, Bad Company"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Customer Service Representative in Hunt Valley, MD
    Current Employee - Customer Service Representative in Hunt Valley, MD
    Doesn't Recommend
    Neutral Outlook
    Disapproves of CEO

    I have been working at Pole To Win (More than 3 years)

    Pros

    - Good people
    - Relaxed atmosphere

    Cons

    - Low Pay
    - Misrepresentative management
    - Little room for advancement


  6. Helpful (5)

    "HORRIBLE HORRIBLE COMPANY"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Anonymous Employee
    Former Employee - Anonymous Employee
    Doesn't Recommend
    Negative Outlook
    Disapproves of CEO

    I worked at Pole To Win full-time

    Pros

    The only Pros would be there is Plenty of parking in the front LOT!

    Cons

    Horrible Company ever!!!! If you are not in the "IN" crowd then you will not be promoted within. Management team promotes their favorites and do not care about anyone else but themselves. They will lay you off at the drop of a HAT! D NOT WORK FOR THIS COMPANY!!!!!!!!!!!!!

    Advice to Management

    Hiring Individuals that have a passion for this company! The Baltimore Management staff is horrible! Favortism is very much a major issue from the COO and President of the company on down. Local HR manager was great, however the HR Admin would tell personal business. Things that we should never hear about or know about he would disclose this information. Very bad representative of a HR team member.


  7. Helpful (2)

    "Pole To Win"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Customer Service Representative
    Current Employee - Customer Service Representative
    Doesn't Recommend
    Positive Outlook
    No opinion of CEO

    I have been working at Pole To Win full-time (More than a year)

    Pros

    Great co-workers and generally a great work environment.

    Cons

    Wish it paid more money. Not stable enough. Wish there was more opportunities to move up.

  8. "Grea"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Anonymous Employee
    Current Employee - Anonymous Employee
    Doesn't Recommend
    Negative Outlook
    No opinion of CEO

    I have been working at Pole To Win full-time

    Pros

    Great teams, great work environment

    Cons

    Not enough communication, expectations not aligned


  9. Helpful (6)

    "Good people gather but the company will take advantage of you"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Team Lead
    Former Employee - Team Lead
    Doesn't Recommend
    Positive Outlook
    Approves of CEO

    I worked at Pole To Win full-time (More than a year)

    Pros

    People were great. Usually people who enjoy having fun tend to work for these kinds of gaming companies.

    Cons

    No guaranteed work for contractors. Pay is low. Specialized people will see they have little in terms of support/help within .

    Advice to Management

    When leads and managers want to quit because of low pay and no mobility, you might have some issues to sort out.


  10. Helpful (3)

    "Technical support"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Technical Support Specialist in Hunt Valley, MD
    Current Employee - Technical Support Specialist in Hunt Valley, MD
    Recommends
    Positive Outlook

    I have been working at Pole To Win full-time (More than a year)

    Pros

    Full time work available, along with health benefits

    Cons

    No room to advance and and the chance of getting a rise is impossible

    Advice to Management

    I work in order to get experience then move on.


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