Polyclinic Reviews | Glassdoor

Polyclinic Reviews

Updated April 12, 2017
81 reviews

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Full-time Part-time

2.7
Star Star Star Star Star
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Lloyd David
34 Ratings

81 Employee Reviews

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Pros
  • good work/life balance for most people (in 4 reviews)

  • There are some great people on my team that care about the quality of their work (in 6 reviews)

Cons
  • Not to mention the 'health insurance' we have been stuck with (in 8 reviews)

  • Terrible health insurance with an extremely high deductible (in 8 reviews)

More Pros and Cons

  1. Helpful (1)

    "Overworked and Underpaid"

    Star Star Star Star Star
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Patient Financial Counselor in Seattle, WA
    Former Employee - Patient Financial Counselor in Seattle, WA
    Doesn't Recommend
    Negative Outlook
    No opinion of CEO

    I worked at Polyclinic full-time (More than a year)

    Pros

    -Coworkers are pretty great
    -Casual Friday is established in MOST departments (not all)
    -Coworkers will celebrate birthdays and do monthly potlucks
    -Management will do some type of luncheon or breakfast for divisions that preform well
    -Benefits such as health insurance start right away

    Cons

    -Polices are constantly changing so it is hard to keep up with what upper management demands
    -Most managers and lead staff, including the doctors, do not realize the harassment that the customer service representatives and credit counselor staff receive on a daily basis.
    -Management micromanages you, forget stopping in the hallway to just say hi to someone (you will get a talking to by a supervisor or upper management for it)
    -The workload with what they pay you does not match up, and they are sticklers on overtime!!!

    Advice to Management

    -Put more stalk and value into your employees and you will have better results
    -Learn what it is like to speak to customers on the customer service and credit counselor lines
    -Back your employees up! The patient is NOT always right.


  2. Helpful (3)

    "I would give this a much higher review if not for the manager at the downtown location."

    Star Star Star Star Star
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Patient Services Representative II in Seattle, WA
    Current Employee - Patient Services Representative II in Seattle, WA
    Doesn't Recommend
    Neutral Outlook
    Approves of CEO

    I have been working at Polyclinic full-time (More than a year)

    Pros

    Great co-workers; the relationship between MAs and PSRs is great and everyone works well together, which can be a rare find in a clinic.

    Great doctors who treat the staff well. I've never worked with more approachable and down-to-earth doctors.

    Cons

    Awful management has created a toxic work environment- micromanaging, constant harassment, lack of organization and accountability. Management at the downtown location shows open contempt for workers and talks down to staff and doctors alike but hilariously has no clinical experience.

    Management spies on employees; he emails us about time management but somehow has time to read all of the lyncs and emails of all of the employees. There is a strong environment of distrust and paranoia because of this. Everyone here is miserable.

    Terrible health insurance with an extremely high deductible.

    Very difficult to get PTO approved.

    Minuscule raises.

    Advice to Management

    Stop micromanaging people. Stop sending out multiple 8-10 paragraph emails each day berating us about low level offenses. Stop talking down to people. Quit questioning and making fun of suggestions from people who have actual clinical experience- you are the one who thought that it was stupid to have sinks in exam rooms. Maybe learn about things like how germs are spread and how clinics function.


  3. Helpful (2)

    "Business Office Review"

    Star Star Star Star Star
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Anonymous Employee in Seattle, WA
    Former Employee - Anonymous Employee in Seattle, WA
    Recommends
    Neutral Outlook
    Approves of CEO

    I worked at Polyclinic full-time (More than 3 years)

    Pros

    CEO is very visible and easy to access, most doctors are helpful, and staff working there are generally trying hard for the company to succeed

    Cons

    Atmosphere can be very corporate at times, can be somewhat of a depressing work environment, and the doctors being the owners cause any corporate change to move at a glacier's pace- nobody can agree on anything when it comes to big directional decisions

    Advice to Management

    Work to cultivate a more upbeat happy work environment, and take the decision-making process out of the hands of so many doctors- they can't agree on anything so nothing gets done. More out-of-the-box thinking is necessary


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  5. "Patient Service Representative II Lead"

    Star Star Star Star Star
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Patient Services Representative II Lead in Seattle, WA
    Current Employee - Patient Services Representative II Lead in Seattle, WA
    Recommends
    Neutral Outlook
    Approves of CEO

    I have been working at Polyclinic full-time (More than a year)

    Pros

    The team I worked with was awesome! Depending on who your supervisor is work/life balance is a good balance. The physicians in primary care are wonderful to work for as well.

    Cons

    Insurance, pay, vacation time, management practices, hiring process

    Advice to Management

    Communication make a world of difference. Keep communication with your team, empower your team and keep them involved with the decisions that are being made in regards to them and their job.


  6. Helpful (1)

    "A/R"

    Star Star Star Star Star
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Accounts Receivable in Seattle, WA
    Former Employee - Accounts Receivable in Seattle, WA
    Doesn't Recommend
    Negative Outlook
    No opinion of CEO

    I worked at Polyclinic (Less than a year)

    Pros

    Flex Time is nice in the dept I worked in. No over the top micromanagment which is nice, as long as you keep busy and your head low managment doesnt bother you.

    Cons

    Upper management of the dept I was in was very roller coaster emotional. Holds grudges and gossiped with other dept supervisors about each other. I contracted with potential to hire permanent and left after 30 days. Information was reported by this person back to my temp agency was untruthful.

    Advice to Management

    Make new employees want to stay first by saying HELLO to new faces instead of getting upset that someone cannot remember how to pronounce your name which is petty.
    Give positive feedback rwther than always negative.
    Tell the truth.


  7. "Great place to work"

    Star Star Star Star Star
    Current Employee - Manager in Seattle, WA
    Current Employee - Manager in Seattle, WA
    Recommends
    Approves of CEO

    I have been working at Polyclinic full-time (More than 8 years)

    Pros

    Advancement opportunities, community outreach/involvement, physician owned, multiple locations.

    Cons

    Lack of oversight from leadership/management - too busy with other tasks, pay for front end staff, benefits, workload disparity, communication from the exec level.


  8. Helpful (2)

    "Give it some thought....."

    Star Star Star Star Star
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Medical Assistant in Seattle, WA
    Current Employee - Medical Assistant in Seattle, WA
    Recommends
    Neutral Outlook
    Disapproves of CEO

    I have been working at Polyclinic full-time (More than a year)

    Pros

    Good people, great MDs, opportunities to grow.

    Cons

    Health insurance could be better. Raises should be better for the employees that truly deserve it, get a great review, get a decent raise. Be nice to be able to use earned PTO.

    Advice to Management

    Take a look at who is working for the patients, and reward them vs. the ones that are working for the paycheck.


  9. Helpful (1)

    "Patient Services Representative II"

    Star Star Star Star Star
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    Current Employee - Patient Service Representative in Seattle, WA
    Current Employee - Patient Service Representative in Seattle, WA
    Recommends
    Neutral Outlook

    I have been working at Polyclinic full-time (Less than a year)

    Pros

    There are some insurance benefits, % of Orca card paid by employer, great team, and PTO

    Cons

    No PTO accrual until 90 days on the job, high deductible health insurance, no options for employee parking starting 08/01/2016.


  10. Helpful (3)

    "Go to Swedish Medical Center instead"

    Star Star Star Star Star
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Patient Services Representative II in Seattle, WA
    Current Employee - Patient Services Representative II in Seattle, WA
    Doesn't Recommend
    Negative Outlook
    Disapproves of CEO

    Pros

    The coworkers are great. Those that are left... I think well over 25 percent of the company quit this year mostly due to horrible pay and benefits.

    Cons

    They don't care about or appreciate their employees. I wish they had just put a wage freeze on last years raises rather than dole out these insignificant it's just insulting.

    Advice to Management

    Your employees get sick. Offer a health plan that's descent with s premium.. Maybe get competitive with your wages


  11. Helpful (2)

    "Pros and Cons"

    Star Star Star Star Star
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Patient Services Representative II in Seattle, WA
    Former Employee - Patient Services Representative II in Seattle, WA
    Doesn't Recommend

    I worked at Polyclinic (More than 3 years)

    Pros

    The people who interact with staff really care about doing a great job.

    Cons

    There are often limited resources and people to fill in. Can get stressful. Instead of hiring more people they delegate tasks to the skeleton crew that remains. Benefits have gotten bad quick. Very hard to get a day off even with PTO saved and advanced notice.

    Advice to Management

    Keep advocating for your staff.



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