Pop-A-Lock Reviews | Glassdoor

Pop-A-Lock Reviews

Updated November 27, 2017
35 reviews

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3.1
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Pop-A-Lock CEO Don Marks
Don Marks
1 Rating

35 Employee Reviews

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  1. "Good job"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Anonymous Employee
    Current Employee - Anonymous Employee
    Recommends
    Positive Outlook
    Approves of CEO

    I have been working at Pop-A-Lock full-time

    Pros

    Lots and lots of overtime

    Cons

    Stupid customers who don't know how to use a smartphone

    Advice to Management

    Pay more


  2. "Unlock tech"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Anonymous Employee
    Former Employee - Anonymous Employee
    Doesn't Recommend

    I worked at Pop-A-Lock full-time

    Pros

    None come to mind sadly.

    Cons

    Not enough pay. You must pay for everything gas maintenance insurance. All you get is 33% of the ticket and being on call 24-7 sucks.

  3. "Just OK"

    StarStarStarStarStar
    Current Employee - Anonymous Employee
    Current Employee - Anonymous Employee

    I have been working at Pop-A-Lock full-time

    Pros

    Good Management team. Nice supplemental income

    Cons

    Lack of training. Pay not so great.


  4. Helpful (2)

    "Locksmith / Roadside"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Locksmith/Roadside Technician in Tallahassee, FL
    Former Employee - Locksmith/Roadside Technician in Tallahassee, FL
    Doesn't Recommend
    Negative Outlook

    I worked at Pop-A-Lock full-time (More than a year)

    Pros

    you get to learn and move up given no one wants to work for this company

    Cons

    Tax Scam do not work for them. They will over work you and under pay you. They pretend your contracted employee but in fact you are an employee of there company. This was the most miserable working experience ever.

    Advice to Management

    stop ripping off your employees for a bonus.


  5. "Great Job, decent brand, but certain franchises need work."

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Unlocking Technician in Charleston, SC
    Former Employee - Unlocking Technician in Charleston, SC
    Doesn't Recommend
    Negative Outlook

    I worked at Pop-A-Lock full-time (Less than a year)

    Pros

    Decent Pay... sort of.
    Room for advancement... but abnormal hoops are involved.
    Great for the beginning worker or college student but not for anyone with even a year or two of working experience.

    Cons

    The pay rate is decent at first glance... you get around 30% or more of the service fee.

    However there is just not enough business to really earn a living wage much less a decent one.

    There is a LOT of down time as they only get a few jobs per day (and on occasion they have no jobs at all that day).

    The free time you do have isn't free though as you work on a 48-72 hour on call status.

    On top of that some of the calls are far away from the standard service area and are in the middle of no where. I personally drove over an hour for one job out of the service area and did it because that was the only job of that day.

    You are also expected to drive your own vehicle and they do not pay mileage nor reimburse you for your fuel, oil, upkeep etc.

    Furthermore they aren't really outgoing on training. Instead of offering training like any other employer who takes in entry level employees they expect you to chase down one locksmith, on your little bit of free time, because they only have one licensed locksmith.

    Hes a good guy but... he's more of a here take theses tools and practice kind of guy instead of having any curriculum based, hands on, technical training that offers solid advice and assistance coupled with tried and true techniques.

    Advice to Management

    Pay more. Train more. Offer mileage and fuel reimbursements.


  6. Helpful (1)

    "Locksmith"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Automotive Tech/Locksmith in Midlothian, TX
    Current Employee - Automotive Tech/Locksmith in Midlothian, TX
    Recommends
    Positive Outlook

    I have been working at Pop-A-Lock (Less than a year)

    Pros

    It is a wonderful unique experience that has so much potential and growth opportunity! I love the job, the people, the learning, and the experience.

    Cons

    The hours are long and there is so much that needs to be learned and it takes a long time to establish and learn everything needed to be completely comfortable and respected in the environment.

    Advice to Management

    Employees really can't survive on the minimum amount of pay offered while training. Some people need to be able to survive in the interim. Utilize and see people's strengths expand on those. Licenses and Moral Integrity are demanded for these jobs. Show us you know their worth.


  7. Helpful (2)

    "Large let down"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Roadside Technician in Dallas, TX
    Current Employee - Roadside Technician in Dallas, TX
    Doesn't Recommend
    Negative Outlook
    No opinion of CEO

    I have been working at Pop-A-Lock part-time (Less than a year)

    Pros

    -Opportunity to earn more than advertised
    -Changing work environment
    -Plenty of free time when not busy
    - Meet new people and share interactions

    Cons

    -55 to 65 hour work weeks without the guarantee of work.
    -Very rarely do you make the money you need

    Coworkers can steal calls away from you, very long days (usually 11 hours) you may work around 50 hours a week, but you might only earn 20 hours wages. Full commission is a joke if there is no work because then you're just wasting your time. Using your own vehicle is rough because you'll be adding more unwanted miles to your car. Dispatch can't seem to do their jobs correctly and sends out incorrect information and as well as the lack of getting it on their part. A regular car door opening costs $50, and we only make $10 per call? Seriously? What about the $80 calls? Nope, still $10. I wonder how much the supervisors are making on each of those calls.

    Advice to Management

    Offer an hourly pay AND commission so that we aren't going home with no money in our pockets for rent, bills, food, etc.
    And retrain dispatch to do their jobs the right way so that we don't get in trouble for being late or come unprepared for a different call.

  8. Helpful (1)

    "Excellent Company"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Road Technician in Lafayette, LA
    Former Employee - Road Technician in Lafayette, LA
    Recommends
    Positive Outlook

    I worked at Pop-A-Lock (More than a year)

    Pros

    If you can handle the hours, this is an excellent company to work for and the pay is great. I was a roadside assistance technician. This position is on call 24/7 during your 5 day work week. You are paid a base hourly plus commission for each call.

    Cons

    Long hours are hard to get used in the beginning. No benefits. Alot of wear and tear on your car.

    Advice to Management

    Try to keep drivers closer to their homes, so they can go home after a call, not sit in a parking lot for hours waiting for the next call.


  9. "I love my job."

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Locksmith in Tampa, FL
    Current Employee - Locksmith in Tampa, FL
    Recommends
    Positive Outlook

    I have been working at Pop-A-Lock full-time

    Pros

    Awesome owner
    Not stuck in an office
    Learning new things everyday
    Never thought I'd be making over 65k a year at my age(23)
    Your income is partially up to you on how much you advertise and set up accounts in your community
    Company gave me a vehicle and I don't pay for anything, I just make money.

    Cons

    The hours can get rough sometimes. Working 7AM to 12PM is not uncommon

    Advice to Management

    Nothing, the owner does a great job and all of us are earning together which makes it the best part. The boss appreciates us and we appreciate the boss, keep it up


  10. Helpful (2)

    "tech"

    StarStarStarStarStar
    Current Employee - Tech in Lexington, SC
    Current Employee - Tech in Lexington, SC
    Doesn't Recommend
    Negative Outlook

    I have been working at Pop-A-Lock (More than 10 years)

    Pros

    on call not too bad to balance

    Cons

    you drive a lot
    you use your own vehicle


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