Portfolio Recovery Reviews | Glassdoor

Portfolio Recovery Reviews

Updated May 23, 2017
128 reviews

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Full-time Part-time

2.6
Star Star Star Star Star
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Approve of CEO
Portfolio Recovery Chairman, President, and CEO Steve Fredrickson
Steve Fredrickson
58 Ratings

128 Employee Reviews

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Pros
Cons
  • Upper Management should exercise more patience with employees who are giving their fullest effort to succeed (in 9 reviews)

  • Not a good work environment to work in (in 5 reviews)

More Pros and Cons

  1. "Debt Collections"

    Star Star Star Star Star
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Legal Collector in Las Vegas, NV
    Former Employee - Legal Collector in Las Vegas, NV
    Recommends
    Neutral Outlook
    No opinion of CEO

    I worked at Portfolio Recovery full-time (More than 3 years)

    Pros

    Excellent industry, the company is largest debt collector

    Cons

    Can have toxic work environment

    Advice to Management

    Better communication down the chain of command


  2. "Legal Clerk II"

    Star Star Star Star Star
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Legal Clerk II in San Diego, CA
    Former Employee - Legal Clerk II in San Diego, CA
    Doesn't Recommend
    Neutral Outlook
    No opinion of CEO

    I worked at Portfolio Recovery full-time (More than a year)

    Pros

    Free coffee and every other month you get free lunch. Ok place to learn the basics and start a legal career and figure out where you want to go. Also a great place to work for if you are married and do not mind settling down in one position to earn spending money for yourself. But if you want to grow I suggest you look elsewhere.

    Cons

    Company culture lacking and limited opportunities of growth. I worked in San Diego office the pay and benefits do not match the cost of living in California. Its a modern day factory work without unions. High turnover rates, and in five years I predict that the jobs for this company would be replaced by robots.

    Advice to Management

    Improve company culture, invest in career development of your employees.Invest in upgrading computer and server systems to improve efficiency and quality of work product. Raise pay and benefits if the company plans on keeping a regional office in San Diego, CA. Also tell your managers to stop telling temp. workers that they will become permanent full time employees in three months but in reality it takes 8 months to a year.


  3. Helpful (1)

    "do not work for this company."

    Star Star Star Star Star
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Legal Clerk in San Diego, CA
    Current Employee - Legal Clerk in San Diego, CA

    Pros

    You get to dress professionally and free coffee.

    Cons

    People are underpaid and hate their jobs. People smile and laugh, say good morning and byes but deep down inside they hate life.

    A lot of gossiping goes on everyday and people talk bad all the time. Not a good work environment to work in.

    Advice to Management

    Pay more. Cost of living is really high in San Diego.


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  5. "excellant"

    Star Star Star Star Star
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Senior Management
    Former Employee - Account Manager in Hampton, VA
    Former Employee - Account Manager in Hampton, VA
    Recommends
    Approves of CEO

    I worked at Portfolio Recovery (More than 8 years)

    Pros

    best company in the earth

    Cons

    no overtime on paycheck to low of hours


  6. "Senior account Executive"

    Star Star Star Star Star
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Senior Account Executive in Norfolk, VA
    Current Employee - Senior Account Executive in Norfolk, VA
    Recommends
    Positive Outlook
    Approves of CEO

    Pros

    Great bonus potential every year

    Cons

    Too many changes every other month

    Advice to Management

    Make sure you treat your reps like you've been in their seat before. Relate to their ups and downs daily.


  7. "account rep"

    Star Star Star Star Star
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Anonymous Employee in Jackson, TN
    Former Employee - Anonymous Employee in Jackson, TN
    Doesn't Recommend
    Neutral Outlook
    Disapproves of CEO

    Pros

    Decent hours. I worked with some good people.

    Cons

    Too many investigations TCPA, FDCPA and CFPB that were blamed on employees

    Advice to Management

    Don't get so caught up in the bonuses you get paid


  8. "good place"

    Star Star Star Star Star
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Lead Cook in Norfolk, VA
    Former Employee - Lead Cook in Norfolk, VA
    Recommends
    Positive Outlook
    Approves of CEO

    I worked at Portfolio Recovery (More than a year)

    Pros

    Great work hours had wkends off

    Cons

    hard place to break into


  9. "Collector"

    Star Star Star Star Star
    Former Employee - Collections Counselor in Norfolk, VA
    Former Employee - Collections Counselor in Norfolk, VA

    I worked at Portfolio Recovery (More than a year)

    Pros

    The hours were not to bad since I was part time.

    Cons

    Rarely got in contact with customers and when you do the most likely will hang up.


  10. "Executive Asst."

    Star Star Star Star Star
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Executive Assistant in Las Vegas, NV
    Former Employee - Executive Assistant in Las Vegas, NV
    Recommends
    Neutral Outlook

    I worked at Portfolio Recovery full-time (More than 3 years)

    Pros

    Great teamwork, good pay, fun, good benefits.

    Cons

    Lots of drama and rumors always going around

    Advice to Management

    Stop letting confidential information leak to employees. Screen your floor managers better. There were several that talked about personal issues of employees and shared information regarding fines and write ups of there employees.


  11. Helpful (3)

    "Run...."

    Star Star Star Star Star
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Operations Manager in Yorktown, VA
    Former Employee - Operations Manager in Yorktown, VA
    Doesn't Recommend
    Negative Outlook
    Disapproves of CEO

    I worked at Portfolio Recovery (More than 3 years)

    Pros

    I've grown attached to the people I worked with. Built my team to be a family and always help one another and to run no different if I'm not there.

    Cons

    Stressful environment, when mistakes were made as a manager they took money out of your bonus so there was no room for error at any given time which caused a lot of pressure on an individual. As a manager of your rep made a mistake it was your fault and an explanation was expected to be given from you not your rep who made the mistake. Each day working here you never knew what to expect no day was the same it was always something wrong happening. Management was always being held accountable for something someone else did doesn't matter who it was between the reps and upper management operations managers got blamed for everything. Most of the time when changes happened operations manager were the last to know which caused their reps to be the very last to know and it effected them the most. You were treated like a number instead of a human being, even when you did achieve goals that were set a "Good Job" was no where to be found but if a mistake was made than it was never forgotten about so that gave no motivation to the operations managers at all.

    Advice to Management

    Treat the operations managers like they are people, don't hold them all responsible for 1 persons mistake or mischief.


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