Portfolio Recovery Reviews | Glassdoor

Portfolio Recovery Reviews

Updated May 21, 2017
127 reviews

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127 Employee Reviews

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Pros
Cons
  • Upper Management should exercise more patience with employees who are giving their fullest effort to succeed (in 9 reviews)

  • Not a good work environment to work in (in 5 reviews)

More Pros and Cons

  1. "Good company"

    Star Star Star Star Star
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Account Representative in Norfolk, VA
    Current Employee - Account Representative in Norfolk, VA
    Recommends
    Neutral Outlook
    No opinion of CEO

    Pros

    Insurance
    Stable pay
    Opportunity to make more if you want by collecting more

    Cons

    Sometimes you might not be able to meet your goals so you go home with a smaller bonus check


  2. Helpful (5)

    "work here at your own will"

    Star Star Star Star Star
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Senior Account Executive in Jackson, TN
    Former Employee - Senior Account Executive in Jackson, TN
    Doesn't Recommend
    Neutral Outlook
    Disapproves of CEO

    I worked at Portfolio Recovery full-time (More than 5 years)

    Pros

    excellent money and compensations as long as you do exactly what management demands and don't ask ANY questions. They profess to have an OPEN Door policy. Don't go thru that door, bc you will be walking out the door b4 you know it. Just drink the Kool-aid and make the good money and enjoy it while you can

    Cons

    The job is great and the debtors aren't even the worse part when the they decide to blame you for the situation they have fallen into. Its when the management decides to lie and scheme to get ahead and use you. Tn is a work at will state so it doesn't matter what you do or say Upper management is always right-if they want to lie and say you did something PRA will back them 100% and you will be walked right out the door with no questions asked no mater how long you have been there.

    Advice to Management

    Good luck there is always someone above you that can do the same thing to you. We all reap what we sow.


  3. "I work here"

    Star Star Star Star Star
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Anonymous Employee in Norfolk, VA
    Current Employee - Anonymous Employee in Norfolk, VA

    I have been working at Portfolio Recovery (More than a year)

    Pros

    I work with really great people

    Cons

    Like any other business there are some cons to working here, you can' please everyone.


  4. Is this helpful? The community relies on everyone sharing – Add Anonymous Review


  5. Helpful (1)

    "Account Repersenstive"

    Star Star Star Star Star
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Account Representative in Newport News, VA
    Former Employee - Account Representative in Newport News, VA
    Positive Outlook

    I worked at Portfolio Recovery (More than 3 years)

    Pros

    I enjoyed helping customers clear there debts as well as the bonus's and I have the best Operation manager there.

    Cons

    However what makes this position so challenging is the fact that your monthly goal's sometimes seems unreasonable in this day and time so many people are struggling nowadays, although they are aware of the debts they've created they just simply may not have the monies to pay it back and when you upper management on to get almost whatever payment arrangement then that mess up you numbers when they couldn't really pay in the first place. It's all about the numbers with them.

    Advice to Management

    It's really not management can do, but as a company if they would only be a little more reasonable with the collection laws and process and treat the employees like humans being and not look at them as numbers on money they can get for the company. It seems to me that Steve Fredrickson benefits the most, If all the site practice the exact thing it might a little bit better, I'm say this keeping in mind that it is a business as well


  6. Helpful (2)

    "Cream of the crop not!"

    Star Star Star Star Star
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Collections Representative in North Fork, Wise, VA
    Former Employee - Collections Representative in North Fork, Wise, VA
    Doesn't Recommend
    Negative Outlook
    Disapproves of CEO

    I worked at Portfolio Recovery full-time

    Pros

    It's a job you walk into with false hopes of career advancement at the interview.

    Cons

    No continual training. No grass roots meetings to identify, and work on solutions towards a better organization.

    Advice to Management

    Work on keeping your employees rather than new infractions to impose on them.


  7. Helpful (1)

    "Account Representive"

    Star Star Star Star Star
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Account Representative in Norfolk, VA
    Former Employee - Account Representative in Norfolk, VA
    Doesn't Recommend
    Negative Outlook
    Disapproves of CEO

    Pros

    Bonus is decent, but LITERALLY everything else about this job is terrible.

    Cons

    Everything else. STAY IN SCHOOL KIDS. They won't promote you no matter how hard you work.

    Advice to Management

    Find another job.


  8. Helpful (2)

    "Watch your back"

    Star Star Star Star Star
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Document Processor in Virginia Beach, VA
    Former Employee - Document Processor in Virginia Beach, VA
    Doesn't Recommend

    I worked at Portfolio Recovery (Less than a year)

    Pros

    Benefits are fine. PTO and insurance are reasonably priced for coverage.

    Cons

    Unless you are buddies with management, you will not last there, regardless of your work ethics and productivity. Many have been let go simply because management didn't like you. If you are outspoken about things that are wrong, you are more likely to get fired. They will make any excuse to get rid of you. Be quiet and don't make a fuss. Get along with management and maybe you will last. Maybe.

    Advice to Management

    If integrity is one of the core values, act like it. Work is suposed to be a place where business is conducted properly and those who are doing it right are rewarded. Stop firing people who have exceeding productivity expectations that are showing up to work on time and those who report unethical practices. Do something about those issues and stop sweeping them under the rug because you like hanging out with them.


  9. "Customer service rep"

    Star Star Star Star Star
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Anonymous Employee in Grand Junction, TN
    Former Employee - Anonymous Employee in Grand Junction, TN
    Doesn't Recommend
    Negative Outlook
    Disapproves of CEO

    I worked at Portfolio Recovery (More than a year)

    Pros

    Great environment to work in.

    Cons

    Can't make people pay their bills but you are expected to beg people to pay their bills.


  10. "Operations manager"

    Star Star Star Star Star
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Anonymous Employee in Jackson, TN
    Former Employee - Anonymous Employee in Jackson, TN
    Recommends
    Positive Outlook

    I worked at Portfolio Recovery full-time (More than 3 years)

    Pros

    The bonus's were extremely good and the upper management team was very helpful. Along with a lot of training and side by side instructions, people were very willing to help.

    Cons

    You lost money out of your check every time one of your reps screwed up on the phone. You also had to work more than 40 hrs a week without overtime, the salary was just ok.

    Advice to Management

    Take a good look at the company and the site you want to work for, its a great company with lots of benefits but the hours are long and the job is stressful.


  11. Helpful (3)

    "Anonymous"

    Star Star Star Star Star
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    Former Employee - Finance in Virginia Beach, VA
    Former Employee - Finance in Virginia Beach, VA
    Doesn't Recommend
    Negative Outlook
    Disapproves of CEO

    I worked at Portfolio Recovery full-time (More than a year)

    Pros

    The cafe is pretty good and the people who work at the cafe are great! Might meet a few genuine people. Definitively gives insight as to the amount of work and amount of hours you DON'T want to have to put in week in and week out.

    Cons

    Management only concerned for themselves, cliques, sweat-shop mentality, pay below median for the area and especially for the size and revenue of company causes many to leave, favoritism at levels never before seen, inappropriate behavior never addressed.

    Advice to Management

    CARE about your employees, stop turning a blind eye to the REAL issues at hand and learn to treat people with respect.


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