Portillo's Restaurant Group Reviews | Glassdoor

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Portillo's Restaurant Group Reviews

Updated January 20, 2018
144 reviews

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2.9
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Keith Kinsey
4 Ratings

144 Employee Reviews

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Pros
  • One has to enjoy and understand working in a very fast paced business in a team setting (in 17 reviews)

  • Also, you can get a lot of hours at Portillo's (in 9 reviews)

Cons
  • Hard work meager pay and managers overwork good employees (in 7 reviews)

  • Long hours, nights and weekends required for work (in 7 reviews)

More Pros and Cons

  1. "Great Experience"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Anonymous Employee
    Former Employee - Anonymous Employee

    Pros

    Great Company to work for. Provided me with a steady job with flexible hours all through college.

    Cons

    New hires always make more than tenured employees

    Advice to Management

    Balance what you are paying new employees versus your long time employees. Everyone finds out that you pay the new hires more eventually and it leads to low morale and high turnover.


  2. "never again"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Cashier in Homewood, IL
    Former Employee - Cashier in Homewood, IL
    Doesn't Recommend
    Positive Outlook

    I worked at Portillo's Restaurant Group part-time (Less than a year)

    Pros

    discounts and the relationships I made with the people I worked with

    Cons

    very stressful environment and management didn't know how to manage AT ALL

    Advice to Management

    learn to stop taking no from your employees and remember your in charge

  3. "Really good people, terrible management"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Cook in Sycamore, IL
    Current Employee - Cook in Sycamore, IL
    Doesn't Recommend
    Neutral Outlook
    No opinion of CEO

    I have been working at Portillo's Restaurant Group part-time (Less than a year)

    Pros

    Most of the co-workers I know are extremely passionate about their work and pretty good people. The discount is also great when putting quality and price in perspective, I cannot lie that the food is damn good. My pay is amazing for the amount of experience I have, but is continued in the cons section.

    Cons

    Pay is extremely unbalanced, I was hired with 0 experience and much higher than other coworkers in the same job. This is compared to employees with years or more of restaurant experience and made only a fraction above minimum wage or even the bottom line. Your schedule may also be completely wiped if you change your availability depending on your store and scheduling manager. This is all to incentivize staying in the company, but has only detracted so far.

    Advice to Management

    Pay your employees equally, don't act like your employees are stealing from you when using their discount or changing availability.


  4. "Dock loader"

    StarStarStarStarStar
    Former Employee - Anonymous Employee in Lombard, IL
    Former Employee - Anonymous Employee in Lombard, IL

    I worked at Portillo's Restaurant Group full-time (More than a year)

    Pros

    The consistent work kept me busy.

    Cons

    No team work, unfairness, not enough recognition.

    Advice to Management

    Fairness


  5. "Cashier"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Anonymous Employee
    Former Employee - Anonymous Employee
    Recommends
    Positive Outlook
    No opinion of CEO

    I worked at Portillo's Restaurant Group part-time (Less than a year)

    Pros

    Great environment, a lot of positive coworkers, very kind

    Cons

    Put me in places where I was not taught. I didn't get enough training in stations.

    Advice to Management

    Hire less people. To many new workers.


  6. "Cashier"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Anonymous Employee
    Former Employee - Anonymous Employee
    Doesn't Recommend
    Positive Outlook
    No opinion of CEO

    I worked at Portillo's Restaurant Group part-time

    Pros

    friendly staff, understanding, high energy atmosphere

    Cons

    inconvenient hours, language barrier, managers not transparent

    Advice to Management

    Increase transparency on all levels


  7. "Hard Work, Builds Character"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Broiler in Elgin, IL
    Former Employee - Broiler in Elgin, IL
    Recommends
    Positive Outlook
    Approves of CEO

    I worked at Portillo's Restaurant Group part-time (More than a year)

    Pros

    They will give you as many hours as you want (double shifts depending on position) Flexable Schedule. 1/2 off most food. Relatively easy to move up if you choose to. cool coworkers.

    Cons

    Long hours. Depending on how busy the location is youre always stressed. High turnover rate, especially in the more difficult positions. Have to pick up the slack for slow/lazy workers. Cleaning your station at the end of the day. Pay is low depending on position you choose/give you

    Advice to Management

    Keep up the good work :)

  8. "Cheap"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Anonymous Employee
    Current Employee - Anonymous Employee
    Doesn't Recommend
    Negative Outlook
    Disapproves of CEO

    I have been working at Portillo's Restaurant Group full-time

    Pros

    Nice co workers. Some
    Food discount. Sometimes
    Flexible schedule. If they allow it

    Not too much else to look forward to working here

    Cons

    $.25 raises after being told your work is exceptional
    Hits below the belt
    Then being told that’s one of the highest raises

    Advice to Management

    Not to much


  9. "Crew Member"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Crew Member in Chicago, IL
    Former Employee - Crew Member in Chicago, IL
    Recommends
    Neutral Outlook
    No opinion of CEO

    I worked at Portillo's Restaurant Group part-time (More than a year)

    Pros

    Only pro was the Meal discounts

    Cons

    Only con was the poor management and disrespectful customers

    Advice to Management

    Treat your employees with the same respect you treat your customers with.


  10. "Cashier"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Cashier in Chicago, IL
    Former Employee - Cashier in Chicago, IL
    Recommends
    Positive Outlook
    No opinion of CEO

    I worked at Portillo's Restaurant Group part-time (More than a year)

    Pros

    Organization was good here sometimes

    Cons

    Understaffed sometimes, cut hours, short breaks long shifts

    Advice to Management

    Unprofessional


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