Postmates Reviews | Glassdoor

Postmates Reviews

Updated March 28, 2017
227 reviews

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227 Employee Reviews

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  1. "Timing is key"

    Star Star Star Star Star
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Anonymous Employee
    Current Employee - Anonymous Employee
    Recommends
    Positive Outlook
    Approves of CEO

    Pros

    Very flexible hours, tips, deliveries are no more that 15 minutes away

    Cons

    Although in red zones can go without getting deliveries


  2. "Fun, but definitely stressful"

    Star Star Star Star Star
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Customer Service Representative in San Francisco, CA
    Former Employee - Customer Service Representative in San Francisco, CA
    Recommends
    Positive Outlook
    No opinion of CEO

    I worked at Postmates full-time (Less than a year)

    Pros

    Full benefits, good pay, catered lunches, and good equipment to work with

    Cons

    Things were constantly changing and management didn't seem to care about the "lesser" employees

    Advice to Management

    Didn't feel supported by management. Take care of your employees for better results!


  3. "Has Potential"

    Star Star Star Star Star
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Runner in Austin, TX
    Current Employee - Runner in Austin, TX
    Doesn't Recommend
    Neutral Outlook
    No opinion of CEO

    I have been working at Postmates part-time (Less than a year)

    Pros

    Very flexible schedule, and has the option of being a walking delivery person for those who don't own cars, bikes, etc.

    Cons

    App is not built well. It's not very clear what your next step will be, or how far you will be traveling. There is no way to communicate with the customer any issues. You aren't told much information at all until you accept the order.

    Advice to Management

    Make your app more clear. Show how far the job will be asking you to travel, and have a way to contact customers about issues.


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  5. "Blah..."

    Star Star Star Star Star
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Delivery Driver in San Francisco, CA
    Current Employee - Delivery Driver in San Francisco, CA
    Doesn't Recommend
    Neutral Outlook
    Disapproves of CEO

    I have been working at Postmates full-time (Less than a year)

    Pros

    Set your own hours. Explore the city.

    Cons

    Low pay to the extent you are barely scrapping by. The white collar people consciously drag their feet when paying you. They pay you when they feel like it. Their "Support Team" is nothing more than automated messages through email. You can never actually talk to someone to resolve an issue. A complete joke.

    Advice to Management

    Learn how to treat people right, and get off your ego trip. Maybe go get a life, and develop people skills.


  6. "Fraud Support Specialist"

    Star Star Star Star Star
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Anonymous Employee
    Current Employee - Anonymous Employee
    Recommends
    Approves of CEO

    I have been working at Postmates full-time

    Pros

    CEO is rad; good benefits.

    Cons

    Processes constantly changing, but comes with the start-up territory.


  7. "Lacking leadership"

    Star Star Star Star Star
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Anonymous Employee
    Former Employee - Anonymous Employee
    Doesn't Recommend
    Negative Outlook
    Disapproves of CEO

    Pros

    Good pay, start-up environment, nice office. Some employees are great to work with. Fast pace. Good snacks. Nothing more than that.

    Cons

    CEO doesn't know what he's doing.
    Company targets affluent millennials.
    Cannot operate in normal markets.
    CEO isn't an engineer, doesn't understand how to solve problems.
    Unit economics are terrible.

    Advice to Management

    Give up or sell


  8. Helpful (2)

    "Management is incompetent"

    Star Star Star Star Star
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Contractor
    Current Employee - Contractor
    Doesn't Recommend
    Negative Outlook
    Disapproves of CEO

    I have been working at Postmates part-time (More than a year)

    Pros

    It is flexible if the market isn't overcrowded

    Cons

    Management is incompetent and doesn't really see the advantage of good service or rewarding their contractors who give good service.

    Advice to Management

    Reward your top performing contractors who have the highest rating.


  9. "Terrible pay"

    Star Star Star Star Star
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Delivery Driver in San Diego, CA
    Current Employee - Delivery Driver in San Diego, CA
    Doesn't Recommend
    Negative Outlook
    No opinion of CEO

    I have been working at Postmates part-time (Less than a year)

    Pros

    Work at your own pace

    Cons

    Pay is terrible. Suppprt staff is almost non-existent

    Advice to Management

    Heavier items should cost customers more. Pay should reflect the amount of time it takes to place and wait for orders. Do better diligence to address driver issues via email other than automated messages.


  10. "Welcoming environment"

    Star Star Star Star Star
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Anonymous Employee
    Current Employee - Anonymous Employee
    Recommends
    Positive Outlook
    No opinion of CEO

    I have been working at Postmates part-time

    Pros

    Young and engaging staff, adequate instructions for new employees.

    Cons

    Very strict with customer service ratings.


  11. Helpful (3)

    "Horrid management, doesn't care about it's employees"

    Star Star Star Star Star
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Software Engineer in San Francisco, CA
    Former Employee - Software Engineer in San Francisco, CA
    Doesn't Recommend
    Positive Outlook
    Disapproves of CEO

    I worked at Postmates full-time

    Pros

    Great people do work there, but management ruins it. Salary is good but benefits are super lackluster.

    Cons

    Biggest one is their really bad unit economics and getting crushed by the competition as of late. It's 2017 and you cant even search for items, what gives?

    On the management side they change priorities all the time and have no long term goals. Randomly went into specializing on alcohol delivery instead of fixing the core problems that has plagued postmates for a while. CEO has said he doesn't give a bleep about couriers, and surely acts like it. I've seen former coworkers being worked under the ground without any rewards. Also has some of the worst benefits for a company of it's size in SF.

    Advice to Management

    Grow up and stay humble. You haven't won the battle and things will only get harder if the vision isn't properly defined.



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