Potbelly Sandwich Works Reviews | Glassdoor

Potbelly Sandwich Works Reviews

Updated June 20, 2017
448 reviews

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Full-time Part-time

3.2
Star Star Star Star Star
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Approve of CEO
Potbelly Sandwich Works President and CEO Aylwin B. Lewis
Aylwin B. Lewis
211 Ratings

448 Employee Reviews

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Pros
  • Good pay, easy job, great people (in 24 reviews)

  • Easy to move up in the company if you are in a city with a couple stores (in 10 reviews)

Cons
  • Upper management didn't care about associates as they should (in 35 reviews)

  • Low pay (raises are minimal) and we are not allowed to accept tips (in 23 reviews)

More Pros and Cons

  1. "Hot mess"

    Star Star Star Star Star
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Prep Cook in Pasadena, MD
    Current Employee - Prep Cook in Pasadena, MD
    Recommends
    Neutral Outlook
    Disapproves of CEO

    I have been working at Potbelly Sandwich Works full-time (Less than a year)

    Pros

    Good training, relaxed, simple tasks

    Cons

    Scheduling issues, low pay, overworked

    Advice to Management

    Hire more employees & evenly distri


  2. "Fine"

    Star Star Star Star Star
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Crew Member in Southfield, MI
    Former Employee - Crew Member in Southfield, MI
    Recommends
    Neutral Outlook

    Pros

    Discount on food for workers
    Easy interview
    Just a normal minimum wage job
    Respects customers

    Cons

    Not much, just a normal minimum wage job

  3. "A Great Part-Time Job, But Don't Make a Career of It"

    Star Star Star Star Star
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Shift Supervisor in Cincinnati, OH
    Former Employee - Shift Supervisor in Cincinnati, OH
    Doesn't Recommend
    No opinion of CEO

    I worked at Potbelly Sandwich Works full-time (Less than a year)

    Pros

    Potbelly prides itself on hiring great people, and indeed they are. I quite enjoyed my time at the company for the time I was there.

    Cons

    It doesn't pay you nearly enough to consider dedicating full-time hours to it, unless you want two or three other jobs to cover rent alone.


  4. "Nice job"

    Star Star Star Star Star
    Former Employee - Anonymous Employee in San Marcos, TX
    Former Employee - Anonymous Employee in San Marcos, TX

    I worked at Potbelly Sandwich Works part-time (Less than a year)

    Pros

    The potbelly I worked at opened up in our college town and really had a great training program. They were all really played back and fun to work with.

    Cons

    There was a really bug worker turn over when I worked there and this may have been because it was a new business.

    Advice to Management

    Continue to be open and understanding with employees. Training is good but it is a little tedious which could be changed up.


  5. "Wonderful part-time job"

    Star Star Star Star Star
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Associate in Dearborn, MI
    Current Employee - Associate in Dearborn, MI
    Recommends
    Neutral Outlook
    Approves of CEO

    I have been working at Potbelly Sandwich Works part-time (Less than a year)

    Pros

    The emphasis on positivity at Potbelly really puts you in a great mood! Overall, co-workers are fun to be around because they hire quality employees.

    Cons

    Might need a second job, if you're trying to support yourself. Unless you're higher up or working 40+ hours a week, you're getting paid around $9 an hour. Part time seems to go anywhere from 15-25/30 hours, but is usually 15 a week.

    Advice to Management

    More live music in store locations! Should start at at least $9.50 an hour.


  6. "if you have another source income or school then you be fine here"

    Star Star Star Star Star
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Sales Associate/Cashier in New York, NY
    Current Employee - Sales Associate/Cashier in New York, NY
    Doesn't Recommend
    Negative Outlook
    Disapproves of CEO

    I have been working at Potbelly Sandwich Works part-time (Less than a year)

    Pros

    The people you work with can make your day go by quicker.The 50% off discount.

    Cons

    Your hrs will be short like 3 hrs the max unless the store is super busy they will have you stay.the best way to get hrs is to close or pick up shifts from various stores.Winter time you need another job because they will probably send you home when there not a lot of customers. It take time to move up.

    Advice to Management

    Management will make promises to teach you other stations or move you up but fallback on it .


  7. "I love this company"

    Star Star Star Star Star
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Shift Lead in Gilbert, AZ
    Current Employee - Shift Lead in Gilbert, AZ
    Recommends
    Positive Outlook
    Approves of CEO

    I have been working at Potbelly Sandwich Works full-time (Less than a year)

    Pros

    Great environment, amazing employers, room to grow

    Cons

    I haven't come across any yet

    Advice to Management

    ..

  8. "I Was Sold a Dream and Given a Nightmare"

    Star Star Star Star Star
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Anonymous Employee in Chicago, IL
    Former Employee - Anonymous Employee in Chicago, IL
    Doesn't Recommend
    Negative Outlook
    Disapproves of CEO

    I worked at Potbelly Sandwich Works full-time (Less than a year)

    Pros

    Some friendly people that you can really bond with. If you consider self teaching with zero reference material and lack of resources a pro, there are plenty of opportunities available.

    Cons

    Management is not held accountable at all. Employees that slave daily in the support center are not rewarded. The hiring practice in my department is terrible; manger hired without any management experience nor any lead roles in their work history, team members that struggle to perform the basic functions of their jobs, multiple employees hired with obviously fake experience on their resume's that can be easily exposed.

    The company lost it's most profitable location due to all of the above...what a joke.

    Advice to Management

    Stop allowing staff to get away with years of terrible performance. Hold management accountable to their teams; lack of coaching, direction, and integrity should not be tolerated.


  9. "Incredible job at a rapidly growing company"

    Star Star Star Star Star
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Shift Lead in Chicago, IL
    Former Employee - Shift Lead in Chicago, IL
    Recommends
    Positive Outlook
    Approves of CEO

    I worked at Potbelly Sandwich Works full-time (More than 5 years)

    Pros

    -Great culture, training, and support from management
    -Plenty of room to grow
    -Fair pay and benefits offered
    -Always a fun and energetic place to work

    Cons

    -Really early mornings for stores w/ breakfast
    -Catering can be difficult to manage at times
    -Raises are usually small


  10. "Good Company in food insdustry"

    Star Star Star Star Star
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Shift Lead in The Colony, TX
    Current Employee - Shift Lead in The Colony, TX
    Recommends
    Neutral Outlook
    Approves of CEO

    I have been working at Potbelly Sandwich Works full-time (More than 8 years)

    Pros

    The pay is good and the amount of work is not as much as in other places.

    Cons

    If you are not a shift lead or higher hours are hard to come by.

    Advice to Management

    Not because the company is sending something easier to prepare it doesn't mean you are gonna save 2 hours a day on labor.


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