Potbelly Sandwich Works Reviews | Glassdoor

Potbelly Sandwich Works Reviews

Updated April 23, 2019
632 reviews

Filter

Filter


3.1
StarStarStarStarStar
Rating TrendsRating Trends
Recommend to a friend
Approve of CEO
(no image)
Mike Coyne
55 Ratings

Employee Reviews

Sort: PopularRatingDate

Pros
  • "Great team work with great people" (in 31 reviews)

  • "Easy, Flexible Hours, Nice boss" (in 25 reviews)

Cons
  • "Little more consistent from upper management" (in 47 reviews)

  • "Customers can be difficult, low pay" (in 32 reviews)

More Pros and Cons

  1. "Fun and Quirky"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - District Manager
    Current Employee - District Manager
    Recommends
    Neutral Outlook
    No opinion of CEO

    I have been working at Potbelly Sandwich Works full-time (More than 3 years)

    Pros

    Culture is amazing. People are people and not assets. Really great please to be yourself, and better yourself.

    Cons

    Branding is strong, but increasing sales can be difficult with little to no brand recognition outside of the Chicago area.


  2. "Nice part time job if your're a student"

    StarStarStarStarStar
    Current Employee - Cashier and Crew Member
    Current Employee - Cashier and Crew Member

    I have been working at Potbelly Sandwich Works full-time

    Pros

    Good part-time job to have if you're a student in high school or college. Very flexible scheduling.

    Cons

    Not so nice customers and sometimes not so nice coworkers.

  3. "easy work"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Deli in Boston, MA
    Former Employee - Deli in Boston, MA
    Doesn't Recommend
    Neutral Outlook
    No opinion of CEO

    I worked at Potbelly Sandwich Works part-time (Less than a year)

    Pros

    low stress, easy, flexible, discounts for foods.

    Cons

    mundane work sometimes
    a lot of meetings


  4. "Great for students"

    StarStarStarStarStar
    Former Employee - Anonymous Employee
    Former Employee - Anonymous Employee

    I worked at Potbelly Sandwich Works full-time (More than a year)

    Pros

    flexible hours, opportunity for advancement

    Cons

    management often disorganized. Pay is not great


  5. "Great entry level food service for high school grads"

    StarStarStarStarStar
    Former Employee - Certified Trainer in Plano, TX
    Former Employee - Certified Trainer in Plano, TX
    Recommends
    Positive Outlook
    Approves of CEO

    I worked at Potbelly Sandwich Works full-time (More than a year)

    Pros

    Start at a higher pay rate than minimum wage and it's a great culture.

    Cons

    Standard food industry cons, the manager greatly effects how the store feels.


  6. "Great support"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Shift Supervisor in Beaverton, OR
    Former Employee - Shift Supervisor in Beaverton, OR
    Recommends
    Positive Outlook
    No opinion of CEO

    I worked at Potbelly Sandwich Works full-time (More than a year)

    Pros

    I had a great GM, always willing to assist and teach me so I could grow

    Cons

    It was a wonderful experience


  7. "Flexible work schedule"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Sandwich Maker in Irving, TX
    Current Employee - Sandwich Maker in Irving, TX
    Recommends
    Neutral Outlook
    No opinion of CEO

    I have been working at Potbelly Sandwich Works part-time (More than 3 years)

    Pros

    Flexible work schedule is available

    Cons

    manager does not check out associates

  8. "A lot of responsibilities with less money"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Shift Supervisor in Washington, DC
    Former Employee - Shift Supervisor in Washington, DC
    Doesn't Recommend
    Negative Outlook
    No opinion of CEO

    I worked at Potbelly Sandwich Works full-time (More than 5 years)

    Pros

    Have a pay check to live

    Cons

    Advancement
    Raise
    Upper management
    Responsability


  9. "A store manager that periodically trains new managers."

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Training General Manager
    Current Employee - Training General Manager
    Recommends
    Neutral Outlook
    Approves of CEO

    I have been working at Potbelly Sandwich Works full-time (More than 10 years)

    Pros

    Pay is pretty good. Not too many complaints from customers.

    Cons

    High stress at times. Understaffing and call-offs are an issue. Some district managers are not good and don't deserve to be in their positions.


  10. "Don’t do it, I’m serious"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Associate in Woburn, MA
    Former Employee - Associate in Woburn, MA
    Doesn't Recommend
    Negative Outlook
    Disapproves of CEO

    I worked at Potbelly Sandwich Works full-time (More than a year)

    Pros

    Pay, if a manager likes you they will come out your meals

    Cons

    Went on a leave of absence for mental health reasons company refuses to pay PTO which legally they are supposed too. Tried emailing, them radio silence. Tried calling HR all you get is the busy tone. Management is terrible. My manager specifically was selective. if they don’t like you you’ll know. Expect lots of temper tantrums. They will never tell you if you’re doing a good job or not unless you are crying. Pretty much my whole shop used to walk on egg shells.

    Advice to Management

    Clean sweep your stores. Get new GMs and AMs with previous management experience. Give them better structure teach them to treat their employees as well as the customer. Hold them accountable