Potbelly Sandwich Works Reviews | Glassdoor

Potbelly Sandwich Works Reviews

Updated September 24, 2017
229 reviews

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Current Employees

3.5
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Mike Coyne
2 Ratings

229 Employee Reviews

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Pros
  • Good pay, easy job, great people (in 26 reviews)

  • Easy to move up in the company if you are in a city with a couple stores (in 10 reviews)

Cons
  • Upper management didn't care about associates as they should (in 39 reviews)

  • Scheduling issues, low pay, overworked (in 25 reviews)

More Pros and Cons

  1. "Shift leader"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Shift Leader in Boston, MA
    Current Employee - Shift Leader in Boston, MA
    Recommends
    Positive Outlook
    Approves of CEO

    I have been working at Potbelly Sandwich Works full-time (More than 5 years)

    Pros

    Great hours
    Great opportunities
    Different locations and different hours

    Cons

    Might have to go to different locations
    When slow they send you home
    Depending on locations hours are limited

    Advice to Management

    Within a year


  2. Helpful (2)

    "Great."

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Associate in Oak Park, IL
    Current Employee - Associate in Oak Park, IL
    Recommends
    Positive Outlook
    No opinion of CEO

    I have been working at Potbelly Sandwich Works (Less than a year)

    Pros

    Friendly, great team, everyone gets along and helps out. Just good chemistry at the oak park location. Would recommend to anyone looking for a pt job.

    Cons

    No cons–except for *some* rude customers (1/50) that are tough to handle. Also lots of addicts use the bathrooms and apparently we can't kick them out.

  3. "So far, so goo"

    StarStarStarStarStar
    • Work/Life Balance
    Current Employee - Associate in Chicago, IL
    Current Employee - Associate in Chicago, IL
    Recommends
    Neutral Outlook
    No opinion of CEO

    I have been working at Potbelly Sandwich Works part-time (Less than a year)

    Pros

    The people are really friendly.

    Cons

    The customers are sometimes rude.


  4. "Good experience"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - General Manager in West Jordan, UT
    Current Employee - General Manager in West Jordan, UT
    Recommends
    Positive Outlook
    Approves of CEO

    I have been working at Potbelly Sandwich Works full-time (More than a year)

    Pros

    Work schedule is good, the busy time is M-F for lunch so you get most nights and weekends off. Benefits are pretty good too.

    Cons

    Not enough time in the day to get everything done. Hard to keep a team together because of managers getting switched around from store to store all the time.

    Advice to Management

    Not much


  5. Helpful (1)

    "The job itself isn't bad. Constant staffing issues..."

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - General Manager in Northbrook, IL
    Current Employee - General Manager in Northbrook, IL
    Doesn't Recommend
    Neutral Outlook
    Disapproves of CEO

    I have been working at Potbelly Sandwich Works full-time (More than a year)

    Pros

    Ample opportunity for advancement. The job itself is easy. Great bonus potential. Can work a Monday through Friday work week in most shops.

    Cons

    People advancing before they are ready. For a company headquartered in Chicago, you would think that there would be a little more support from support center in recruiting...

    Advice to Management

    Stop saying "high growth is messy" and clean up the mess


  6. "Solid Job"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Assistant Manager
    Current Employee - Assistant Manager
    Recommends
    Negative Outlook
    No opinion of CEO

    I have been working at Potbelly Sandwich Works full-time (More than 3 years)

    Pros

    great staff in shop, growth opportunity is great if you want it. Pay is higher then most. bonuses for GM are large. Meet great people from all over. fast paced. benefits are great.

    Cons

    Upper Management falls short. Picks and chooses who keeps there job. Long hours. low recognition for hardwork. only cares about numbers but preaches customer service.

    Advice to Management

    Pay attention to your stores staffs, and whos running your districts. Shouldnt go days without response from DM, HR, or ZM. Quit expanding without a bench, Promote from within instead of outside hires.


  7. "Good but not professional"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Shift Leader
    Current Employee - Shift Leader
    Recommends
    Negative Outlook
    No opinion of CEO

    I have been working at Potbelly Sandwich Works full-time (More than 3 years)

    Pros

    People are kind
    Great customer interaction
    Know what is expected of you.
    Promotions are plntiful

    Cons

    Lots of managers are in and out
    Poor staffing
    Gossip

    Advice to Management

    Talk to your shift leads more. They want to move up ! But they are being set aside.

  8. "Potbelly Sandwich Shop"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Associate
    Current Employee - Associate
    Recommends
    Positive Outlook
    No opinion of CEO

    I have been working at Potbelly Sandwich Works part-time (Less than a year)

    Pros

    Friendly crew, Flexible schedule, Pretty easy recipes after a while.

    Cons

    Remember everything can be very confusing and a little overwhelming a little bit but after about a month you can remember everything you "really" need.


  9. "Shift Leader"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Anonymous Employee
    Current Employee - Anonymous Employee

    I have been working at Potbelly Sandwich Works full-time

    Pros

    Meeting new people from other places, and seeing them try something new

    Cons

    Not enough room for growth

    Advice to Management

    You have good people with in the company that are more than capable in running stores and becoming management, not just out side people


  10. Helpful (1)

    "Hot mess"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Prep Cook in Pasadena, MD
    Current Employee - Prep Cook in Pasadena, MD
    Recommends
    Neutral Outlook
    Disapproves of CEO

    I have been working at Potbelly Sandwich Works full-time (Less than a year)

    Pros

    Good training, relaxed, simple tasks

    Cons

    Scheduling issues, low pay, overworked

    Advice to Management

    Hire more employees & evenly distri


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