The training you receive is great. They make sure are well equipped before you're left on your own. You are able to learn how to operate different areas on the line.
It takes a while to remember all of the portion sizes, and ingredients. There's not much room to advance in the store.
I have been working at Potbelly Sandwich Works full-time (Less than a year)
Good training, relaxed, simple tasks
Scheduling issues, low pay, overworked
Advice to Management
Hire more employees & evenly distri
Awesome, exciting, great people, friendly staff
nothing I enjoyed everything.
I worked at Potbelly Sandwich Works part-time
Environment can be fun
Decent starting pay
Flexible with school schedule
Easy job all around
Extremely lazy management and coworkers
Coworkers on their phones constantly
Management only cares about customer happiness
New people given lots of work since management and coworkers don't do much work
Management never checks on employee complaints/ concerns
Lots of coworkers with bad/hostile attitudes
Micromanaged about how to slap on cheese and meat on bread
Poor overall communication between management and employees
Advice to Management
Please look into what employees are actually doing on tbe back of the line. Most of your best workers leave because lazy people do nothing, management never checks the floor (unless to do nightly bookeeping)and hard working people get tired. My manager used to sit in the back most of his shift! Also, Potbelly losing the Midway store will impact already dwindling sales much more than the company lets on. More than that, Potbelly typically 20 something's that just want to move up, give them the chance!Most of us young people are committed to the mission and values, but managers want to stay in their positions for a long time. Lastly, I think the company needs to reshape how coworkers and management work together. The level of communication was terrible and truly hurt how associates view managers.
I worked at Potbelly Sandwich Works full-time (Less than a year)
I worked with a great group of people in the store setting. It really is the best sandwich, made with quality products
Zero work life balance. Scheduled 50 hours on the floor and anything extra (inventory, district meetings, schedule, etc) was on top of the 50. I never got off at my scheduled time.
I worked at Potbelly Sandwich Works full-time (More than a year)
Tasks are simple
No previous food preparation or cooking experience required
Room for advancement
Small staff at each store
Shorts are an acceptable uniform component
Non slip shoes are not required
T-Shirts are fun
Some of the leadership tools the company developed are helpful for framing problems, even outside of work
Some really nice people work there
No shift meals or drinks until you earn a promotion, and even then it is still pretty limited
Seemingly innocent company values are used in a cult-like, discriminatory, and hypocritical manner. Part of The Potbelly Advantage is to accept the Potbelly Advantage as your personal life values.
Steritech/Ecosure audits, which are stricter then the health department
Potbelly Fans are the worst customers I have ever served
My store specifically didn't have enough freezer space, so I frequently had to waste moldy or stale bread, sometimes against management's advice. Customers would sometimes notice the mold before I would, which never feels good.
You are exposed to customers constantly. The whole line is visible to customers and you are expected to talk to them while you make their food. Prep (except slicing) mostly happens in the front of house, facing customers. You won't even know how truly stressful it is until you don't have to deal with it anymore....
You have to refuse tips
Cannot be in the store alone as a keyholder. Sounds like a great accountability system until you are forced to keep teenagers there late. Or when you open and cannot start until an associate is there. You become dependent on the presence of people with less pay, experience, and responsibility than you just to open the doors and get started. Or you might have to torture a teenager that needs sleep. Depending on the shift.
The customers have to tell you their order 3 times, which many of them hate. They have to tell you their order at the beginning of the line, when you want to put their toppings on you have to ask them what they ordered (which they sometimes don't remember), and then at the register you have to ask them again what they had, including extras and other items (which they sometimes hide).
So reliant on checklists, they created a whole book for them. You are judged on completion.
I had four general managers for the slightly more than a year I worked at Potbelly, three were at the same store.
The store I worked in was poorly constructed and smelled disgusting because we had a chronic problem with our grease trap. I never knew why it couldn't be fixed.
I contacted upper management outside of my area for some help with an issue with management in our district and received no assistance.
At my store, associates routinely missed their breaks either until the end of their shifts or completely. Trying to ensure associates received more appropriate breaks earned me reproach.
Advice to Management
Allow your associates to have shift food, at least a free sandwich for a decent length shift. Or make sure they have access to their paid break.
Offer real advice on how to improve. Coach so I can know what I should be doing.
Be less reliant on checklists. They can be helpful, but a book of checklists you can no longer separate from one another (if you need to use more than one at a time) is really frustrating.
Redesign your layout! The customers don't usually like it when we talk to them excessively and inquire about their order multiple times (not including mistakes and other normal food service complaints).
Don't use loopholes to keep non-traditional high schoolers later than the legal limit.
Don't use loopholes to delay paying your associates upon departure.
Don't thaw chicken in the oven.
Don't sign your paperwork saying it is complete when the page is going to be blank for another week.
I have been working at Potbelly Sandwich Works part-time (More than a year)
coworkers are great, bosses are understanding, if you like customer service then this is a good position
understaffed frequently, hours get cut randomly, asked to come in early a lot
Advice to Management
Follow your motto of 110% staffing and send people home if it's slow, please stop telling managers to cut hours and then leaving us short handed on the days we need staff
Discount on food for workers
Just a normal minimum wage job
Not much, just a normal minimum wage job
I have been working at Potbelly Sandwich Works part-time
Small group of people fun atmosphere
Small group of people working together
I worked at Potbelly Sandwich Works part-time (More than a year)
fast pace environment, friendly co workers
washing dishes and everything else..its the food industry
This will replace the current featured review for targeted profile. Are you sure you want to replace it?
Are you sure you want to remove this review from being featured for targeted profile?