Potbelly Sandwich Works Reviews | Glassdoor

Potbelly Sandwich Works Reviews

Updated April 20, 2017
431 reviews

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Full-time Part-time

431 Employee Reviews

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Pros
  • Good pay, easy job, great people (in 23 reviews)

  • Easy to move up in the company if you are in a city with a couple stores (in 10 reviews)

Cons
  • Communication needs to be better from upper management (in 34 reviews)

  • Low pay (raises are minimal) and we are not allowed to accept tips (in 23 reviews)

More Pros and Cons

  1. "Catering Coordinator"

    Star Star Star Star Star
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Catering Coordinator in Chicago, IL
    Current Employee - Catering Coordinator in Chicago, IL
    Recommends
    Negative Outlook
    Disapproves of CEO

    I have been working at Potbelly Sandwich Works full-time (More than 3 years)

    Pros

    Great environment
    Ok bonus
    Fun Place to work

    Cons

    IT issues cause internet/ phones to go down which results in loss of sales
    Company is slow to support this role.
    Lack of marketing
    Lack of technology
    Senior leaders

    Advice to Management

    CEO needs to go, and company needs to invest more money into marketing and IT.


  2. "General manager"

    Star Star Star Star Star
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Anonymous Employee in Chicago, IL
    Former Employee - Anonymous Employee in Chicago, IL
    Doesn't Recommend
    Neutral Outlook
    No opinion of CEO

    Pros

    Benefits, decent pay, they have a good product to sell and a loyal following. Many locations and opportunities in store for advancement.

    Cons

    Poor raises don't incentives, not good culture among coworkers

    Advice to Management

    Invest more in your people


  3. "not a long term option"

    Star Star Star Star Star
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Crew Member in Chicago, IL
    Former Employee - Crew Member in Chicago, IL
    Doesn't Recommend
    Neutral Outlook

    I worked at Potbelly Sandwich Works part-time (More than 5 years)

    Pros

    the people are nice
    the employee discount was nice
    room for advancement

    Cons

    the pay was not enough
    managers didn't care about employees only profit


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  5. "Potbelly in a college town."

    Star Star Star Star Star
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Associate in Champaign, IL
    Former Employee - Associate in Champaign, IL
    Recommends
    Neutral Outlook
    Approves of CEO

    I worked at Potbelly Sandwich Works part-time (More than a year)

    Pros

    The food was good and the management was alright. I was able to get the exact amount of hours I wanted which was nice. The management was accommodating to my school hours as well. The culture was fun.

    Cons

    Minimum wage was a bummer. Also the training system they have can be tedious and too structured at times. The lower level management worked way too many hours. I would never want to be a manager there.


  6. "Assistant Manager"

    Star Star Star Star Star
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Assistant Manager in Chicago, IL
    Current Employee - Assistant Manager in Chicago, IL
    Doesn't Recommend
    Positive Outlook

    I have been working at Potbelly Sandwich Works full-time (Less than a year)

    Pros

    Fun team, fun customers, unique atmosphere, great benefits, solid company platform.

    Cons

    Extreme workload, high turnover, no breaks, no true leadership from higher ups, inconsistent ethics, inconsistent training

    Advice to Management

    Be consistent with your managing and hiring. Open dialogue with your associates. Stay true to the PotBelly Advantage. Recognize good employees consistently. Better train your associates. Stay ethical.


  7. "Manager"

    Star Star Star Star Star
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Anonymous Employee in Chicago, IL
    Current Employee - Anonymous Employee in Chicago, IL
    Recommends
    Negative Outlook

    I have been working at Potbelly Sandwich Works full-time (More than 8 years)

    Pros

    Fun environment, good food, great catering options

    Cons

    Sales are sometimes more important than people

    Advice to Management

    Restore the people focus


  8. "Work is life"

    Star Star Star Star Star
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Database Analyst in Chicago, IL
    Former Employee - Database Analyst in Chicago, IL
    Doesn't Recommend
    Negative Outlook
    No opinion of CEO

    I worked at Potbelly Sandwich Works full-time (Less than a year)

    Pros

    There is always a lot to do and learn. You will never be bored. If you work hard, you will get promoted.

    Cons

    Benefits are not really good, only 1 week of vacation. A lot of promotions leading to under qualified managers. Pay is average and expect to work more than 50 hours a week.

    Advice to Management

    Improve employee retention plan. Give better benefits and have a work-life balance.


  9. "Would not recommend unless you need money"

    Star Star Star Star Star
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Food Prep in Germantown, MD
    Current Employee - Food Prep in Germantown, MD
    Doesn't Recommend
    Negative Outlook
    Disapproves of CEO

    I have been working at Potbelly Sandwich Works part-time (Less than a year)

    Pros

    Employee discount, which is hardly a pro since it isn't a free meal

    Cons

    Bad management, lousy hours, discouraging work environment. I could honestly go on about listing cons forever

    Advice to Management

    Treat the employees better. There is no company without the employees. Employee > customer. Sure it's great to have regulars but regulars don't make the food and tolerate ridiculous requests all the time. The employees do. I've had my hours cut, I've had hours that I have worked removed off my paycheck, which is stealing, and I've watched as many incompetent employees get hired. Whoever runs it at the corporate level is too busy enjoying the money to care at all about the status of the shops to enforce some needed reform. We haven't even had a GM in months since they're still trying to hire one. It looks really bad to see a company run in this manner and I hope it catches on soon to raise the bar of service to the workplace, (excludung customers. Employee treatment is my main concern). The bar is extremely low right now. On a more personal note, if I were the CEO I would be very ashamed of what my company has become. It's entirely unacceptable.


  10. Helpful (1)

    "I learned my lessons and left"

    Star Star Star Star Star
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Shift Lead in Chicago, IL
    Former Employee - Shift Lead in Chicago, IL
    Doesn't Recommend
    Neutral Outlook
    No opinion of CEO

    Pros

    Ability to move up
    Yearly pay raises

    Cons

    Long, hectic shifts (8-12 hrs)
    Poorly trained/ complacent SLs and AMs
    Expected to come to work despite contagious/painful illness
    Dirty/poorly maintained shops

    Advice to Management

    Actually run the background checks for all potential employees
    Remember, "People" comes before "Profit"


  11. "Sandwich Maker"

    Star Star Star Star Star
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Sandwich Artist in Acton, MA
    Former Employee - Sandwich Artist in Acton, MA
    Recommends
    Positive Outlook
    Approves of CEO

    I worked at Potbelly Sandwich Works (Less than a year)

    Pros

    Great Manager, friendly environment, and a great training guide in place.

    Cons

    There were no downsides when working with this company.



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