Potbelly Sandwich Works Reviews | Glassdoor

Potbelly Sandwich Works Reviews

Updated February 20, 2017
403 reviews

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403 Employee Reviews

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Pros
  • Great people to work with as long as they're competent (in 21 reviews)

  • Easy to move up in the company if you are in a city with a couple stores (in 10 reviews)

Cons
  • Upper management is outdated and unreasonable (in 32 reviews)

  • Low pay (raises are minimal) and we are not allowed to accept tips (in 23 reviews)

More Pros and Cons

  1. "Catering Coordinator"

    Star Star Star Star Star
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Catering Coordinator in Chicago, IL
    Current Employee - Catering Coordinator in Chicago, IL
    Recommends
    Negative Outlook
    Disapproves of CEO

    I have been working at Potbelly Sandwich Works full-time (More than 3 years)

    Pros

    Great environment
    Ok bonus
    Fun Place to work

    Cons

    IT issues cause internet/ phones to go down which results in loss of sales
    Company is slow to support this role.
    Lack of marketing
    Lack of technology
    Senior leaders

    Advice to Management

    CEO needs to go, and company needs to invest more money into marketing and IT.


  2. "Rush hour cashier"

    Star Star Star Star Star
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Anonymous Employee
    Former Employee - Anonymous Employee

    Pros

    Efficient, nice employee discount, clean

    Cons

    Would have been nice to have been given enough hours for enough money to not have to work another job, but it is the nature of the beast


  3. "General manager"

    Star Star Star Star Star
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Anonymous Employee in Chicago, IL
    Former Employee - Anonymous Employee in Chicago, IL
    Doesn't Recommend
    Neutral Outlook
    No opinion of CEO

    Pros

    Benefits, decent pay, they have a good product to sell and a loyal following. Many locations and opportunities in store for advancement.

    Cons

    Poor raises don't incentives, not good culture among coworkers

    Advice to Management

    Invest more in your people


  4. Is this helpful? The community relies on everyone sharing – Add Anonymous Review


  5. "not a long term option"

    Star Star Star Star Star
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Crew Member in Chicago, IL
    Former Employee - Crew Member in Chicago, IL
    Doesn't Recommend
    Neutral Outlook

    I worked at Potbelly Sandwich Works part-time (More than 5 years)

    Pros

    the people are nice
    the employee discount was nice
    room for advancement

    Cons

    the pay was not enough
    managers didn't care about employees only profit


  6. "Good part time work"

    Star Star Star Star Star
    Current Employee - Anonymous Employee
    Current Employee - Anonymous Employee

    Pros

    The sandwiches are good and if you are in school, managers will work with your schedule

    Cons

    Closing shifts can get repetitive after a while.


  7. "Potbelly in a college town."

    Star Star Star Star Star
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Associate in Champaign, IL
    Former Employee - Associate in Champaign, IL
    Recommends
    Neutral Outlook
    Approves of CEO

    I worked at Potbelly Sandwich Works part-time (More than a year)

    Pros

    The food was good and the management was alright. I was able to get the exact amount of hours I wanted which was nice. The management was accommodating to my school hours as well. The culture was fun.

    Cons

    Minimum wage was a bummer. Also the training system they have can be tedious and too structured at times. The lower level management worked way too many hours. I would never want to be a manager there.


  8. "Assistant Manager"

    Star Star Star Star Star
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Assistant Manager in Chicago, IL
    Current Employee - Assistant Manager in Chicago, IL
    Doesn't Recommend
    Positive Outlook

    I have been working at Potbelly Sandwich Works full-time (Less than a year)

    Pros

    Fun team, fun customers, unique atmosphere, great benefits, solid company platform.

    Cons

    Extreme workload, high turnover, no breaks, no true leadership from higher ups, inconsistent ethics, inconsistent training

    Advice to Management

    Be consistent with your managing and hiring. Open dialogue with your associates. Stay true to the PotBelly Advantage. Recognize good employees consistently. Better train your associates. Stay ethical.


  9. "Manager"

    Star Star Star Star Star
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Anonymous Employee in Chicago, IL
    Current Employee - Anonymous Employee in Chicago, IL
    Recommends
    Negative Outlook

    I have been working at Potbelly Sandwich Works full-time (More than 8 years)

    Pros

    Fun environment, good food, great catering options

    Cons

    Sales are sometimes more important than people

    Advice to Management

    Restore the people focus


  10. "Work is life"

    Star Star Star Star Star
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Database Analyst in Chicago, IL
    Former Employee - Database Analyst in Chicago, IL
    Doesn't Recommend
    Negative Outlook
    No opinion of CEO

    I worked at Potbelly Sandwich Works full-time (Less than a year)

    Pros

    There is always a lot to do and learn. You will never be bored. If you work hard, you will get promoted.

    Cons

    Benefits are not really good, only 1 week of vacation. A lot of promotions leading to under qualified managers. Pay is average and expect to work more than 50 hours a week.

    Advice to Management

    Improve employee retention plan. Give better benefits and have a work-life balance.


  11. Helpful (1)

    "Good High School Part-Time Job"

    Star Star Star Star Star
    Former Employee - Anonymous Employee
    Former Employee - Anonymous Employee

    I worked at Potbelly Sandwich Works part-time (More than a year)

    Pros

    Flexible schedule, fun customers, live music in my store

    Cons

    Low pay (raises are minimal) and we are not allowed to accept tips



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