Potbelly Sandwich Works Reviews | Glassdoor

Potbelly Sandwich Works Reviews

Updated September 19, 2017
475 reviews

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Pros
Cons
  • Upper management didn't care about associates as they should (in 39 reviews)

  • Scheduling issues, low pay, overworked (in 24 reviews)

More Pros and Cons

  1. "if you have another source income or school then you be fine here"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Sales Associate/Cashier in New York, NY
    Current Employee - Sales Associate/Cashier in New York, NY
    Doesn't Recommend
    Negative Outlook
    Disapproves of CEO

    I have been working at Potbelly Sandwich Works part-time (Less than a year)

    Pros

    The people you work with can make your day go by quicker.The 50% off discount.

    Cons

    Your hrs will be short like 3 hrs the max unless the store is super busy they will have you stay.the best way to get hrs is to close or pick up shifts from various stores.Winter time you need another job because they will probably send you home when there not a lot of customers. It take time to move up.

    Advice to Management

    Management will make promises to teach you other stations or move you up but fallback on it .


  2. "I love this company"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Shift Lead in Gilbert, AZ
    Current Employee - Shift Lead in Gilbert, AZ
    Recommends
    Positive Outlook
    Approves of CEO

    I have been working at Potbelly Sandwich Works full-time (Less than a year)

    Pros

    Great environment, amazing employers, room to grow

    Cons

    I haven't come across any yet

    Advice to Management

    ..

  3. "I Was Sold a Dream and Given a Nightmare"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Anonymous Employee in Chicago, IL
    Former Employee - Anonymous Employee in Chicago, IL
    Doesn't Recommend
    Negative Outlook
    Disapproves of CEO

    I worked at Potbelly Sandwich Works full-time (Less than a year)

    Pros

    Some friendly people that you can really bond with. If you consider self teaching with zero reference material and lack of resources a pro, there are plenty of opportunities available.

    Cons

    Management is not held accountable at all. Employees that slave daily in the support center are not rewarded. The hiring practice in my department is terrible; manger hired without any management experience nor any lead roles in their work history, team members that struggle to perform the basic functions of their jobs, multiple employees hired with obviously fake experience on their resume's that can be easily exposed.

    The company lost it's most profitable location due to all of the above...what a joke.

    Advice to Management

    Stop allowing staff to get away with years of terrible performance. Hold management accountable to their teams; lack of coaching, direction, and integrity should not be tolerated.


  4. "Potbelly move up the ladder"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Anonymous Employee
    Former Employee - Anonymous Employee
    Recommends
    Neutral Outlook
    Approves of CEO

    I worked at Potbelly Sandwich Works full-time (More than a year)

    Pros

    Move up in the company, hours if willing to work lunch, okay for students, training is pretty top notch, they invest in training the employees and team

    Cons

    Some stores have bad managers, some have great mangers, overworked once your salary

    Advice to Management

    Make sure managers are qualified before you decide to give them a store, sometimes they can be very angry and bring their drama and passive aggressive attitude into work and take it out on the team and bring down morale


  5. "Incredible job at a rapidly growing company"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Shift Lead in Chicago, IL
    Former Employee - Shift Lead in Chicago, IL
    Recommends
    Positive Outlook
    Approves of CEO

    I worked at Potbelly Sandwich Works full-time (More than 5 years)

    Pros

    -Great culture, training, and support from management
    -Plenty of room to grow
    -Fair pay and benefits offered
    -Always a fun and energetic place to work

    Cons

    -Really early mornings for stores w/ breakfast
    -Catering can be difficult to manage at times
    -Raises are usually small


  6. "Good work environment"

    StarStarStarStarStar
    Current Employee - Associate
    Current Employee - Associate

    I have been working at Potbelly Sandwich Works part-time (More than a year)

    Pros

    Great employees, good environment, opportunities to advance

    Cons

    Lower end of the pay scale, some upper management drama


  7. "Good Company in food insdustry"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Shift Lead in The Colony, TX
    Current Employee - Shift Lead in The Colony, TX
    Recommends
    Neutral Outlook
    Approves of CEO

    I have been working at Potbelly Sandwich Works full-time (More than 8 years)

    Pros

    The pay is good and the amount of work is not as much as in other places.

    Cons

    If you are not a shift lead or higher hours are hard to come by.

    Advice to Management

    Not because the company is sending something easier to prepare it doesn't mean you are gonna save 2 hours a day on labor.

  8. Helpful (1)

    "General manager"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - General Manager in Fort Worth, TX
    Former Employee - General Manager in Fort Worth, TX
    Doesn't Recommend
    Neutral Outlook
    No opinion of CEO

    I worked at Potbelly Sandwich Works full-time (More than 10 years)

    Pros

    Working with a Great team! Getting to know your neighborhood people. Pay is ok if your in upper management.

    Cons

    I was harassed and a victim of discrimination. Hours of day to work sometimes could be unheard of. Upper management didn't care about associates as they should. They didn't care for no one but themselves. Promotions were not given to all those who worked hard. No matter how much dedication you gave the company you were always cheated in someway. I was laughed at and ridiculed.

    Advice to Management

    Managers need to hear their employees out. With me being in general management going to my upper management and HR management about what I was experiencing should have been something to investigate right away if I dedicated 10 years to the company with no write ups or warnings
     You should trust that if your people is speaking up about something going on in work place then it's more likely going on and how could you change it.


  9. "Potbelly Shift Lead"

    StarStarStarStarStar
    Current Employee - Shift Lead in Dearborn, MI
    Current Employee - Shift Lead in Dearborn, MI

    I have been working at Potbelly Sandwich Works full-time (Less than a year)

    Pros

    None of the tasks are very intellectually or physically demanding.

    Cons

    How well you are paid couldn't have less to do with how much profit the store is making.


  10. "Great"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Anonymous Employee
    Former Employee - Anonymous Employee

    I worked at Potbelly Sandwich Works part-time

    Pros

    Good Stuff, management is nice.

    Cons

    Pretty Good, management could be better.

    Advice to Management

    I like it


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