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Pottery Barn Retail Sales Associate Reviews

Updated Nov 16, 2021

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Found 20 of over 1,097 reviews

3.3
69%
Recommend to a Friend
22%
Approve of CEO
Pottery Barn President Laura J. Alber
Laura J. Alber
4 Ratings

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Ratings by Demographics

This rating reflects the overall rating of Pottery Barn and is not affected by filters.

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  1. 5.0
    Former Employee, more than 1 year

    Fun place to work

    Jun 18, 2021 - Retail Sales Associate in Wilmington, NC
    Recommend
    CEO Approval
    Business Outlook

    Pros

    Loved working at Pottery Barn. If you like to meet people and decorate.

    Cons

    I have nothing negative to say

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  2. 4.0
    Current Employee, more than 5 years

    High Expectations but Great Discount

    Aug 7, 2021 - Retail Sales Associate 
    Recommend
    CEO Approval
    Business Outlook

    Pros

    Friendly co-workers, great product to sell, discount on all Williams-Sonoma brands.

    Cons

    Goals are the same for sales staff and sales per hour must be met as well as goal of opening new store credit cards. It doesn't matter what shift you work, it's still the same. Opening new cards is hard because a high number of customers are repeat and already have them. Rewards program with PB credit cards is going to be less soon but interest rate is high. Quality on some furniture items is poor and customers can wait months for delivery. Shipping costs on furniture or catalog items is high and out of control. Tough to sell someone a coffee table that is $900 and shipping is an additional $399. I know UPS sets those rates but that kills sales. Most associates work part time but the company is wanting everyone to be full time and we will lose good people who don't want to switch. Reviews were given at the beginning of summer but no raises and our store is doing great!

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    3 people found this review helpful
  3. 1.0
    Former Employee, less than 1 year

    Beware

    Oct 10, 2021 - Retail Sales Associate in McLean, VA
    Recommend
    CEO Approval
    Business Outlook

    Pros

    As a employee you get a 40% discount

    Cons

    Most of the managers at this location have terrible attitudes. You are not actually trained here you receive information as you go which can cause you many issues. They say that you just need to be available to work at least 2 weekends out of the month but be prepared to work every single weekend friday-Sunday. Then when you want to take some weekends off they act offended and say that your working retail and should expect to work weekends Even though you are not properly trained they expect you to know everything and they are not really patient with you. Not only can they be short with you but costumers also. I have seen many customers come in a complaint about how terrible the management was.

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    2 people found this review helpful
  4. 2.0
    Former Employee

    Not great

    Nov 16, 2021 - Retail Sales Consultant 
    Recommend
    CEO Approval
    Business Outlook

    Pros

    Great discounts, experience, good quality products

    Cons

    Low hourly wage and no team spirit/encouragement , negative workplace environment

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  5. 4.0
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    Jul 15, 2021 - Retail Sales Associate in Cincinnati, OH
    Recommend
    CEO Approval
    Business Outlook

    Pros

    Great work atmosphere- generous associate discount

    Cons

    A consistent schedule can be challenging

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  6. 3.0
    Current Employee

    Pottery Barn

    Jul 30, 2021 - Assistant Retail Store Manager in West Des Moines, IA
    Recommend
    CEO Approval
    Business Outlook

    Pros

    Insurance coverage, Employee Discount PTO TEAM Great Customers

    Cons

    SPH Goals Credit Card Goals Free Gift Wrap Loading heavy items w/o help No Room for growth because team members LOVE their positions, so rarely become available

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  7. 4.0
    Former Employee, more than 1 year

    Nice working environment

    Feb 22, 2021 - Retail Sales Associate in San Diego, CA
    Recommend
    CEO Approval
    Business Outlook

    Pros

    Employee discounts, Seeing all the rotating displays, Nice co-workers, easy-going staff, OK hourly.

    Cons

    Holiday hours, rotating schedules, decent hours--somedays long, high sales goals, little room for career growth.

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  8. 4.0
    Former Employee

    Fun place to work

    Mar 12, 2021 - Retail Stock Associate 
    Recommend
    CEO Approval
    Business Outlook

    Pros

    Great environment, good pay, flexible schedules

    Cons

    Tension at times between workers and manager

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  9. 5.0
    Former Employee, less than 1 year

    Pottery Barn

    May 11, 2020 - Retail Sales Associate 
    Recommend
    CEO Approval
    Business Outlook

    Pros

    Nice people, good pay, pretty flexible. As long as you work hard they will help you.

    Cons

    I am in school, so I worked their part-time, but it was a pretty good experience. No cons.

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  10. 4.0
    Former Employee

    Great first job

    Apr 27, 2020 - Retail Sales Associate 
    Recommend
    CEO Approval
    Business Outlook

    Pros

    Great training, Great support from coworkers

    Cons

    Sometimes the work is boring

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