Pottery Barn Reviews | Glassdoor

Pottery Barn Reviews

Updated January 18, 2019
759 reviews

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2.8
StarStarStarStarStar
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Approve of CEO
Pottery Barn President Laura J. Alber
Laura J. Alber
306 Ratings

Employee Reviews

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Pros
  • "Great coworkers, easy to move up in the company if you choose to, and great discount" (in 86 reviews)

  • "Employee discount was great across all Williams-Sonoma brands" (in 50 reviews)

Cons
  • "Work/life balance is non-existent" (in 25 reviews)

  • "Lots of 11th hour reversal of decisions from upper management based on hourly sales reads" (in 42 reviews)

More Pros and Cons

  1. "Up in the air"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Design Studio Specialist in Orlando, FL
    Current Employee - Design Studio Specialist in Orlando, FL
    Recommends
    Positive Outlook
    Approves of CEO

    I have been working at Pottery Barn full-time (More than a year)

    Pros

    This company is large & has plenty of potential for growth. Amazing benefits, great rewards, & atmosphere.

    Cons

    Truthfuly, not many. PB is really what you make it. The most difficult aspect for me is the product availability & the constant promotional cycles. Work/life balance is non-existent. If you want a rewarding job at PB, it’ll come at the expense of your personal life.

    Advice to Management

    Maintain checks & balances. Make sure everyone is treated & rewarded appropriately. Delegate work equally & appropriately. All employees should assume the role they were employed for & not be expected to take on the tasks based on an abscence of a specific position.


  2. "Great Place to Work"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Sales Associate
    Current Employee - Sales Associate
    Recommends
    Neutral Outlook
    No opinion of CEO

    I have been working at Pottery Barn part-time (Less than a year)

    Pros

    Team of Sales Associates and Designers and Managers are fun and friendly.

    Cons

    Although the discount sounds great, in reality it’s just ok. It’s unfair that even during free shipping promotions, employess have to pay for shipping.

    Advice to Management

    Fortunately the job is fun. The pay is just ok... you should reward valuable employees with additional perks. Employee of the Month and Stella Five Star reviews are positive feedback but is that enough?

  3. Helpful (2)

    "Great place for those that work hard and want to move up."

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Senior Merchandise Planner in San Francisco, CA
    Current Employee - Senior Merchandise Planner in San Francisco, CA
    Recommends
    Negative Outlook
    Disapproves of CEO

    I have been working at Pottery Barn full-time (More than 3 years)

    Pros

    - Definitive career trajectory.
    - Mentorship opportunities.
    - Work in a smart and collaborative team environment.

    Cons

    - At mid-senior levels, high achievers and "finishers" can easily fall into the constantly working trap. As a corporate retail company, the culture is geared towards squeezing every last resource out of employees to produce.
    - Ever changing retail industry can lead to a high-pressure work environment.

    Advice to Management

    - Mid-level management training is needed before promoting high performers into managerial roles.
    - Encourage employees to have a healthy work/life balance.


  4. Helpful (1)

    "It’s the people that make the product successful!"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Design Studio Specialist, Formerly Management in Orlando, FL
    Current Employee - Design Studio Specialist, Formerly Management in Orlando, FL
    Recommends
    Positive Outlook
    Approves of CEO

    I have been working at Pottery Barn part-time (More than 8 years)

    Pros

    With the ever changing assortment of on-trend home furnishings and accessories, your creativity is limitless, and as a designer, you are given license to use anything and everything available to create bespoke interiors for each and every client.

    Cons

    The company reviews various metrics of the business trend of the brand as a whole and not on a store by store basis. The successes and failures cause the company to make quick decisions in staffing hours to protect the bottom line, making a consistent schedule a thing of the past.


  5. "If you like chaos, this is for you"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - ACM in Washington, DC
    Current Employee - ACM in Washington, DC
    Doesn't Recommend
    Negative Outlook
    Disapproves of CEO

    I have been working at Pottery Barn full-time (Less than a year)

    Pros

    Decent discount but they keep cutting that, too.

    Cons

    So many. They want everything for nothing. Expectations vs reality of workload are quite unrealistic. They want 1 person to do the job of 3 and burn out is real.
    Then there are all of the product issues. You quote 4 weeks for an item and turns out being 3 months. Company doesn't care about any of it, they just care about the share holders.

    Advice to Management

    Listen to your people and recognize that the payroll situation will do more harm than good in the long run. You are losing tenures associates who just can't deal with the stress.


  6. "Payroll Barn"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - General Manager in Houston, TX
    Former Employee - General Manager in Houston, TX
    Doesn't Recommend
    Negative Outlook
    Disapproves of CEO

    I worked at Pottery Barn full-time (More than 8 years)

    Pros

    Free use of public restroom. Unlimited tap water in the break room. If you hate working with people or a team, this is perfect for you! Low payroll will ensure that it’s just you and 1 person. Bagging product is easy, as there usually won’t be any bags or boxes due to expense reduction midway through a quarter. Just push back the product after ringing, guests love that 😉

    Cons

    inefficient executive team from Nordstrom, with a raggedy Ann addition.

    Advice to Management

    Spend a week in the store, not just a “jet trip” made just for your visit.


  7. "Great people, Horrible corporate management"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Visual Merchandiser in Roseville, CA
    Current Employee - Visual Merchandiser in Roseville, CA
    Doesn't Recommend
    Neutral Outlook
    Disapproves of CEO

    I have been working at Pottery Barn full-time (More than 8 years)

    Pros

    Great associates at a store level, friendly store managers, great discount, and beautiful product.

    Cons

    Pottery Barn struggles with their People First motto. They are clueless on how their stores are running and how difficult it is to help customers when everything is against you. The are constantly telling stores to cut payroll which means less store associates on the floor and less people to help customers. Customers are always upset because they are not getting the attention they deserve. Stores are so tired of hearing about payroll and it has become a very negative aspect of the company. It just shows how the company doesn't care because this problem hasn't been fixed for years.

    Advice to Management

    Fix your payroll system.

  8. Helpful (1)

    "Sales Associate"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Sales
    Current Employee - Sales
    Recommends
    Positive Outlook
    Approves of CEO

    I have been working at Pottery Barn part-time (Less than a year)

    Pros

    It's fun to come into work and get to decorate and care for a pretty store!

    Cons

    The people you deal with are a bit stuck up and very demanding sometimes, which makes the job frustrating in its arbitrariness of their demands; however, usually it's also older women or a family looking to decorate their house and then is lots of fun.

    Advice to Management

    The computer system service is so inefficient and genuinely confusing and literally costs money due to the time they lose with me being on it. Awful computer system.


  9. "Retail Associate"

    StarStarStarStarStar
    • Work/Life Balance
    • Career Opportunities
    • Comp & Benefits
    Former Employee - Anonymous Employee
    Former Employee - Anonymous Employee

    I worked at Pottery Barn part-time

    Pros

    Great environment to work in.

    Cons

    Limited hours available to work


  10. Helpful (3)

    "The worse experience I’ve ever had."

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Web/Graphic Designer in San Francisco, CA
    Current Employee - Web/Graphic Designer in San Francisco, CA
    Doesn't Recommend
    Negative Outlook
    Disapproves of CEO

    I have been working at Pottery Barn full-time (Less than a year)

    Pros

    The 40% company discount was very generous. Also the sample sales were great.

    Cons

    As a designer it was difficult to execute a project because of the unlimited rounds of subjective feedback given at any moment. Designers are put in a position to “make things look pretty” and disregard effective user experience and data.

    Leadership micromanages their teams as they are pressed to comp revenue which leaves everyone feeling stressed out and uninspired to do great work.

    A lot of broken promises are made and there is no trust from leadership. No one can work remotely (unless you are a heavy favorite), your work MUST be reviewed by a VP for approval.

    You will never be set up for success at PB. There are no processes in place, there are no real leaders or subject experts, the company isn’t up to date on the latest creative software and tools, and you also have to purchase your own office supplies.

    Lastly, the company should have a camera crew ready at all times. There is drama and gossip at every dusty, corner of the building.

    Advice to Management

    Wake up.