Pottery Barn Reviews | Glassdoor

Pottery Barn Reviews

Updated May 17, 2018
713 reviews

Filter

Filter

Full-timePart-time

2.9
StarStarStarStarStar
Rating TrendsRating Trends
Recommend to a friend
Approve of CEO
Pottery Barn President Laura J. Alber
Laura J. Alber
280 Ratings

713 Employee Reviews

Sort: PopularRatingDate

Pros
  • The Great discount is a nice bonus (in 89 reviews)

  • Employee discount was great across all Williams-Sonoma brands (in 55 reviews)

Cons
  • There is no such thing as work/life balance - they keep reducing staff but expect all the same levels of workload to be accomplished (in 21 reviews)

  • Lots of 11th hour reversal of decisions from upper management based on hourly sales reads (in 41 reviews)

More Pros and Cons

  1. "Designer"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Designer in West Des Moines, IA
    Current Employee - Designer in West Des Moines, IA
    Recommends
    Neutral Outlook
    Approves of CEO

    I have been working at Pottery Barn full-time (More than a year)

    Pros

    It is awesome! Great people!

    Cons

    The pay is low and discounts minimal.

    Advice to Management

    Raise pay to keep excellent staff, allow the associate discount


  2. "design consult"

    StarStarStarStarStar
    Former Employee - Anonymous Employee
    Former Employee - Anonymous Employee

    I worked at Pottery Barn part-time

    Pros

    flexible schedule and generous discount

    Cons

    working nights and weekends, constantly changing management

  3. "Sales Associate"

    StarStarStarStarStar
    • Career Opportunities
    • Comp & Benefits
    Former Employee - Anonymous Employee
    Former Employee - Anonymous Employee

    I worked at Pottery Barn part-time

    Pros

    great employee discount across all Williams Sonoma brands

    Cons

    lack of inventory on hand, lengthy closing process

    Advice to Management

    work on improving in-store customer service


  4. "Sales and Service Manager"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Sales and Service Manager
    Current Employee - Sales and Service Manager
    Doesn't Recommend
    Negative Outlook

    I have been working at Pottery Barn full-time (More than a year)

    Pros

    I love my coworkers. They are the reason I stayed

    Cons

    No commission or royalty
    Low Pay
    Mandatory Sales Goals on top of excessive Management responsibilities


  5. "Merchandise associate"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Visual Merchandiser in New York, NY
    Current Employee - Visual Merchandiser in New York, NY
    Recommends
    Neutral Outlook
    No opinion of CEO

    I have been working at Pottery Barn part-time (Less than a year)

    Pros

    Flexible hours, Decent opening and closing time,

    Cons

    They are unlikely to hiring full-time employees, request take a long time to be acknowledged


  6. "Great pay as you move up ladder but at a cost"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Anonymous Employee
    Former Employee - Anonymous Employee

    I worked at Pottery Barn full-time (More than a year)

    Pros

    Associates empowered to do what is right for guest

    Cons

    General manager is only exempt position so has to work far too much


  7. "Boring in stock room"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Stock Associate in Wilmington, NC
    Former Employee - Stock Associate in Wilmington, NC
    Doesn't Recommend
    Negative Outlook
    No opinion of CEO

    I worked at Pottery Barn part-time (More than a year)

    Pros

    40% off products
    Semi-flexible schedule
    Friendly co-workers

    Cons

    Bad turnover
    Often ignored by management

  8. "Sales Associate"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Anonymous Employee
    Former Employee - Anonymous Employee
    Recommends
    Positive Outlook

    I worked at Pottery Barn part-time

    Pros

    Promote internally, good discount, and friendly staff

    Cons

    Little control over hours
    "On Call"


  9. Helpful (1)

    "Corporate Employee - Old School"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Anonymous Employee in San Francisco, CA
    Current Employee - Anonymous Employee in San Francisco, CA
    Doesn't Recommend
    Positive Outlook
    No opinion of CEO

    I have been working at Pottery Barn full-time (Less than a year)

    Pros

    Warm working environment
    Opportunity for growth within
    50% of executive and board positions held by women

    Cons

    Too many tenured employees
    Processes are dated
    Very limited vacation, and company-wide holidays
    Quite a bit of recent changes to executive level positions which have lead to more confusion but certainly not more progress
    Weak office culture


  10. "Great discount/ horrible management"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Design Studio Specialist in Beachwood, OH
    Former Employee - Design Studio Specialist in Beachwood, OH
    Doesn't Recommend
    Negative Outlook
    Approves of CEO

    I worked at Pottery Barn part-time (More than 5 years)

    Pros

    Great Customers, Great Discount, flexibility in hours.

    Cons

    Low pay, no pay increase, poor management.

    Advice to Management

    It would be nice if upper management would take the time to vet who they put into position to manage the stores. We had a wonderful manager and when she left they just randomly chose someone who was a part time associate who had no experience at all to run the store and it turned out to be a disaster. They chose favorites and they picked and chose who the rules applied to only. It was wonderful working there at the start but ended up having a horrible experience with the temp “manager”


Showing 713 of 722 reviews
Reset Filters