Pottery Barn Reviews | Glassdoor

Find your next job here

Pottery Barn Reviews

Updated February 20, 2018
694 reviews

Filter

Filter

Full-timePart-time

2.9
StarStarStarStarStar
Rating TrendsRating Trends
Recommend to a friend
Approve of CEO
Pottery Barn President Laura J. Alber
Laura J. Alber
272 Ratings

694 Employee Reviews

Sort: PopularRatingDate

Pros
  • The Great discount is a nice bonus (in 86 reviews)

  • Employee discount was great across all Williams-Sonoma brands (in 52 reviews)

Cons
  • There is no such thing as work/life balance - they keep reducing staff but expect all the same levels of workload to be accomplished (in 21 reviews)

  • Lots of 11th hour reversal of decisions from upper management based on hourly sales reads (in 41 reviews)

More Pros and Cons

  1. "Awesome place to work"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Anonymous Employee in Cleveland, OH
    Current Employee - Anonymous Employee in Cleveland, OH
    Recommends
    Positive Outlook
    No opinion of CEO

    I have been working at Pottery Barn part-time (More than 3 years)

    Pros

    Great management, family oriented, flexibility.

    Cons

    Low pay, not much room for advancement, no commission.


  2. "Great Company- Challenging yet, rewarding work."

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Visual Merchandiser
    Former Employee - Visual Merchandiser
    Recommends

    I worked at Pottery Barn full-time (Less than a year)

    Pros

    Great Merchandise, Solid Benefits, Challenging yet, fun job.

    Cons

    During Peak, there are multiple floor set changes and moves. Unless, you have a fully developed team it's extremely difficult to execute 100% to standards.

  3. Helpful (3)

    "Politics come first - People come last"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Manager in San Francisco, CA
    Former Employee - Manager in San Francisco, CA
    Doesn't Recommend
    Negative Outlook
    Disapproves of CEO

    I worked at Pottery Barn full-time (More than 10 years)

    Pros

    I had some wonderful colleagues over the years that I was lucky enough to work with.

    Cons

    Politics are the order of the day. They say the motto is "People First" but they barely pay lip service to that. Stores are constantly shorted on payroll and supplies but they are still expected to hit unattainable sales goals. Corporate associates are used and abused and once you are tenured and over 40 you need to watch your back. There is no such thing as work/life balance - they keep reducing staff but expect all the same levels of workload to be accomplished. Chuck must be rolling over in his grave right now to think how the CEO and her team are treating people.

    Advice to Management

    Experience and honesty need to be appreciated. Stop looking for scapegoats and start looking in the mirror. Stop the spin and take some time to really understand the issues at hand. Invest in IT! The systems are so horribly behind and out of date that crashes have become a nearly daily occurrence. Invest in growth and development of associates. Too many people are promoted into positions they are not ready for and they then repeat mistakes from the past.


  4. Helpful (1)

    "Too much politics and high school gossiping"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Anonymous Employee
    Former Employee - Anonymous Employee
    Doesn't Recommend
    Positive Outlook
    No opinion of CEO

    I worked at Pottery Barn full-time

    Pros

    It's a really nice store.

    Cons

    The entire staff plays way too many politics. They're very snobby and it felt very much like high school drama.


  5. "Room for improvement, but management’s heart is in the right place."

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Design Coordinator in San Francisco, CA
    Current Employee - Design Coordinator in San Francisco, CA
    Recommends
    Positive Outlook
    Approves of CEO

    I have been working at Pottery Barn full-time (Less than a year)

    Pros

    I’ve had some of the best managers in my career at PB: they seem to genuinely care about leadership and mentorship.

    Cons

    For SF the perks are minimal! Teams are stubbornly using outdated technology (or no technology at all) - my suggestions for tablets or process changes are slow to move through bureaucracy.


  6. "Stockroom worker"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Anonymous Employee
    Former Employee - Anonymous Employee

    I worked at Pottery Barn part-time

    Pros

    Great people to work with, low stress environment.

    Cons

    Not much room for upward mobility.


  7. "Have another job on the side"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Sales Associate/Stock in Morrow, GA
    Former Employee - Sales Associate/Stock in Morrow, GA
    Doesn't Recommend
    Negative Outlook
    No opinion of CEO

    I worked at Pottery Barn part-time (More than a year)

    Pros

    - The work is pretty easy.
    - You get snacks on days you have meetings or inventory.

    Cons

    - You probably won't get the job you applied for. I applied for sales associate and they put me in stock so I spent most of the time I was there doing heavy lifting instead of sales.

    - Discriminatory environment. They all show clear favoritism towards the men because they're "stronger" than the women working alongside them, and my help has been flat out refused by customers, managers, and coworkers the entire time I worked there.

    - The hours suck unless you're full time. They would rather hire more people than give the workers they already have more hours. If you work 11 hours a week for two months, you're just going to have to deal with it because they don't listen when you say you need a certain amount of hours, either.

    - The managers make it obvious that you're easily replaceable and you're not valuable to them. They'll ask you what they can do to make you feel more at home, but they never follow through.

    - Extreme and unnecessary micromanaging. Too much to actually put here, but if you're the type of person that doesn't like to be watched 24/7 while you're working, this is the wrong place to work.

    - They don't care about the cleanliness of the store. It's going to be a generally dusty place because of all of the furniture, I admit, but they don't care about dirty furniture covered in footprints and dust being cleaned off, they let pets inside of the store (one woman complained that she had a dog allergy and one manager rolled her eyes and walked away), and a part of the ceiling that collapsed months ago still hasn't been repaired. The ceiling leaks in several spots.

    - They treat all of the workers like a middle school. They intentionally try to keep people that get along separate, they don't favor people finding ways to enjoy doing their work, and they generally treat all of the adults there like kids.

    - The way they let you know you're fired is by putting you on a separate section on the schedule posted on a bulletin board and waiting til you find out to say something. You'll only find out you're fired if you look at the schedule. Bonus: they recently let go of five or six people and then had the new hires come in for a store tour the same day so the people laid off had to watch their replacements touring the store.

    - Passive aggressiveness and dry sarcasm is something you'll have to get used to.

    - No tips or commissions. If a customer tries to give you a small tip for helping them get some heavy furniture onto a truck the managers make you give it back, and you don't earn commission from the furniture you sell as a sales associate.

    Advice to Management

    Be a little less obvious that you don't value your part time employees. They're the backbone of everything and if you don't care about them then neither will they. Or just be better managers.

  8. Helpful (1)

    "Hard working people, poor compensation"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Graphic Designer in San Francisco, CA
    Current Employee - Graphic Designer in San Francisco, CA
    Doesn't Recommend
    No opinion of CEO

    I have been working at Pottery Barn full-time (More than 3 years)

    Pros

    Colleagues are some of the hardest working folks in the business. Good friends have been made here.

    Cons

    Corporate culture is hi-volume, high stress work, very poor compensation, poor health benefits - salary structure is immobile, rewards for good work are non existent.

    Advice to Management

    Remove middle managers who only add to the chaos, support the people who work hard to make deliverables accurately and on-time. Improve the health benefits package to cover the basics and emergency care.


  9. "Intern"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Anonymous Employee
    Current Employee - Anonymous Employee
    Recommends
    Positive Outlook
    Approves of CEO

    Pros

    Great Internship Program, lots to learn!

    Cons

    Sometimes found myself with no work


  10. "one of the worst company to work for in San Francisco"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Merchandiser in San Jose, CA
    Former Employee - Merchandiser in San Jose, CA
    Doesn't Recommend
    Negative Outlook
    Disapproves of CEO

    I worked at Pottery Barn full-time (Less than a year)

    Pros

    only thing is the employee discount but since it's so expensive, not too many things to buy

    Cons

    zero training, too many small groups/clicks, leftover from Macy's, gap, and other department stores, very political, low pay, also very cheap on employees, zero meals, bad coffee/tea at the office,

    Advice to Management

    develop a training program, review process for managers and executives also,


Showing 694 of 703 reviews
Reset Filters