Pottery Barn Reviews | Glassdoor

Pottery Barn Reviews

Updated August 22, 2017
651 reviews

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3.0
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Pottery Barn President Laura J. Alber
Laura J. Alber
252 Ratings

651 Employee Reviews

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Pros
  • The Great discount is a nice bonus (in 90 reviews)

  • Employee discount was great across all Williams-Sonoma brands (in 50 reviews)

Cons
  • I feel bad for them because their work life balance is very bad (in 19 reviews)

  • Upper management keeps changing the discount, especially on sale items, so much so that keeping up is difficult (in 39 reviews)

More Pros and Cons

  1. "Only good for discount."

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Stock Room Associate in Little Rock, AR
    Current Employee - Stock Room Associate in Little Rock, AR
    Doesn't Recommend
    Positive Outlook
    Disapproves of CEO

    I have been working at Pottery Barn part-time (More than a year)

    Pros

    Really good discount on merchandise.

    Cons

    Low pay, and cheap company. Outdated computer programs.

    Advice to Management

    Ask your associates their thoughts & input, they are the ones who run your stores daily.


  2. "Pottery Barn Kids Stock Associate"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Stock Associate in New Orleans, LA
    Current Employee - Stock Associate in New Orleans, LA

    I have been working at Pottery Barn part-time (More than a year)

    Pros

    Easy going management, friendly atmosphere

    Cons

    Short hours, pretty unorganized location

  3. "Loved working here!"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Design Team in Victor, NY
    Former Employee - Design Team in Victor, NY
    Recommends
    Positive Outlook
    No opinion of CEO

    I worked at Pottery Barn part-time (More than 3 years)

    Pros

    - Fun working with customers on projects
    - Great products
    - Beautiful environment
    - Employee recognition, excellent on-going training
    - Our particular store was great with cooperation, willing to help outside of set duties, and held outside employee events; also next to a PB Kids and Williams-Sonoma and had good working relationship with them.

    Cons

    - My only issue was our team worked really well to distribute duties per each employees strength and we all really enjoyed work, but then corporate started handing down new rules and regulations, along with increased visits from district managers (which took valuable time away from manager to get her job done). As example, while our manager was great in her position, scheduling was not her strong suit, so our assistant manager would do it. But then corporate made it so that the manager had to do it (along with added paperwork) and it became a nightmare. Not only stressed her out, but an example - I was PT and she'd add shifts mid-week when I wasn't in and not see the shift, but then get calls asking why I wasn't there. ("I wrote it on the board!" "Well, I haven't been in since you wrote it!") After I left, the manager eventually ended up leaving and the assistant took her place (and I'm sure did a great job). I'd like to see them have an app (like "When To Work") in place if it isn't set up now that employees can access as opposed to having to come into location to get schedule.

    Advice to Management

    Communication is key. Strive to get team to work as a team.


  4. Helpful (1)

    "Sales Associate"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Sales Associate in Frisco, TX
    Former Employee - Sales Associate in Frisco, TX
    Recommends
    Negative Outlook
    No opinion of CEO

    I worked at Pottery Barn part-time (Less than a year)

    Pros

    The Great discount is a nice bonus. The other great sales associates make it very fun to work with. They are flexible with your schedule request.

    Cons

    I've worked at 4 different pottery barns in 15 years. A good manager makes the world of difference. The last one was horrible. Mean to employees makes them felt unworthy. They have no life outside of pottery barn- very sad.

    Advice to Management

    Treat the hard working employees with respect and you will keep them around longer


  5. "Good First Experience in Furniture Sales"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Anonymous Employee
    Former Employee - Anonymous Employee

    I worked at Pottery Barn part-time (More than a year)

    Pros

    It was an excellent intro to furniture sales.

    Cons

    Across the 8-9 months I worked there, I was never properly trained on the computer systems or given much instruction on the products as it pertained to selling them. You were expected to dive in to the deep end and figure those things out yourself.


  6. "Unprofessional"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Anonymous Employee
    Former Employee - Anonymous Employee
    Doesn't Recommend

    Pros

    An okay place to start if you're young.

    Cons

    Unprofessional management. Inappropriate behavior expressed especially by the female management.

    Advice to Management

    Try to conduct a professional and appropriate work setting.


  7. "Associate"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Sales Associate in San Jose, CA
    Former Employee - Sales Associate in San Jose, CA
    Recommends
    Positive Outlook
    No opinion of CEO

    I worked at Pottery Barn part-time (More than 5 years)

    Pros

    Fun work environment
    Great employee discounts at ALL William-Sonoma brands (PB, PBK, West Elm, William-Sonoma, etc.)
    Great variety of assignments - working floor sets, inventory, design classes, etc.

    Cons

    I would have liked a little more regularity to the schedule, but it was easy to work with other associates to swap schedules as needed, so not a HUGE con.

    Advice to Management

    I worked at PB for many years. When I started, associates were required to wear a neutral palette -- black/grey/navy/brown/white/off-white (red and green were permitted during the Christmas season) and only subtle patterns. They changed that policy a few years back, and I don't think they should have. It made associates easier to identify and created a uniformity that didn't compete for attention with the home furnishings.

  8. "Design studio specialist"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Anonymous Employee
    Current Employee - Anonymous Employee
    Recommends
    Positive Outlook
    Approves of CEO

    Pros

    Great place to work! Low stress and fun! Quality product sells itself and the company stands behind it and does right by the customer.

    Cons

    The computer systems are very user unfriendly and outdated. Not as efficient as one would think for a company this size.


  9. "Good way to build retail experience"

    StarStarStarStarStar
    Current Employee - Anonymous Employee
    Current Employee - Anonymous Employee

    I have been working at Pottery Barn part-time

    Pros

    Great discounts.
    Managers are great if you are a hard worker

    Cons

    Regional managers are terrible to stores
    Working with the public can be tough


  10. Helpful (2)

    "Salesperson"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    Former Employee - Anonymous Employee
    Former Employee - Anonymous Employee

    I worked at Pottery Barn part-time

    Pros

    Fourth percent discount, nice merchandise

    Cons

    The manager is horrible; poor communication, condescending to customers and employees Unless there is a benefit to her. Lack of training , if any. Minimum pay. It's for someone that just wants the discount but then you have to deal with the manager. Not worth it. Plus everything in the store is totally overpriced.

    Advice to Management

    Get rid of your manager!!! Other management is great!


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