Pottery Barn Reviews | Glassdoor

Pottery Barn Reviews

Updated April 22, 2019
779 reviews

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2.8
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Approve of CEO
Pottery Barn President Laura J. Alber
Laura J. Alber
309 Ratings

Employee Reviews

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Pros
  • "Great coworkers, easy to move up in the company if you choose to, and great discount" (in 87 reviews)

  • "Employee discount was great across all Williams-Sonoma brands" (in 53 reviews)

Cons
  • "Work/life balance is non-existent" (in 25 reviews)

  • "Lots of 11th hour reversal of decisions from upper management based on hourly sales reads" (in 43 reviews)

More Pros and Cons

  1. Helpful (1)

    "Designer"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Designer in West Des Moines, IA
    Current Employee - Designer in West Des Moines, IA
    Recommends
    Neutral Outlook
    Approves of CEO

    I have been working at Pottery Barn full-time (More than a year)

    Pros

    It is awesome! Great people!

    Cons

    The pay is low and discounts minimal.

    Advice to Management

    Raise pay to keep excellent staff, allow the associate discount


  2. "Good company"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Assistant Manager
    Current Employee - Assistant Manager
    Recommends
    Neutral Outlook
    No opinion of CEO

    I have been working at Pottery Barn full-time (More than 10 years)

    Pros

    The people in the stores care about their co workers and customers.
    Competitive pay and benefits

    Cons

    High maintenance customers
    Gossip
    Upper management out of touch with how stores actually operate
    Too many promotions causes customers to not shop unless they can get a discount , bringing down the brand

  3. "Great experience"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Stock Associate
    Former Employee - Stock Associate

    I worked at Pottery Barn part-time

    Pros

    Will work with you schedule, great atmosphere

    Cons

    Early hours were sometimes rough


  4. "My time at the Pottery Barn"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Design Studio Specialist
    Former Employee - Design Studio Specialist
    Recommends
    Neutral Outlook
    No opinion of CEO

    I worked at Pottery Barn part-time (More than a year)

    Pros

    Relaxed environment
    Sale goals were easy to obtain

    Cons

    Low pay
    the scheduling sucked


  5. "Believe what you read."

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Design Director in San Francisco, CA
    Former Employee - Design Director in San Francisco, CA
    Doesn't Recommend
    Negative Outlook
    No opinion of CEO

    I worked at Pottery Barn full-time (More than 3 years)

    Pros

    If you can get to trust people there are some nice people there.

    Cons

    Be very wary of the people. The reviews people write are accurate.


  6. "The customers and support staff were absolutely amazing and really made the job so enjoyable."

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Visual Merchandising Manager in Goodyear, AZ
    Former Employee - Visual Merchandising Manager in Goodyear, AZ
    Doesn't Recommend
    Positive Outlook
    No opinion of CEO

    I worked at Pottery Barn full-time (More than a year)

    Pros

    Customers were awesome, sales & stock team were also extremely fun and hard working

    Cons

    Management doesn't communicate well and gives conflicting info to staff & customers; Unrealistic goals & expectations especially since there is NO payroll given by corporate which always leaves you under staffed with a ever growing list of things to do and projects incomplete; no commission or bonuses either except for the GM's and above which happen to be the ones that contribute the least to the teams success.

    Advice to Management

    Be objective and hold yourself to the same standards and policies you wish to impose on everyone else; the" do as I say not as I do " approach is why no one has respect for you


  7. "Good job through school"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Key Holder in Miami, FL
    Former Employee - Key Holder in Miami, FL
    Doesn't Recommend
    Neutral Outlook
    No opinion of CEO

    I worked at Pottery Barn full-time (More than 3 years)

    Pros

    Flexible. fun work environment. create lasting relationships.

    Cons

    always very tight on their payroll. upper management has no care for store employees.

  8. "Stock"

    StarStarStarStarStar
    Current Employee - Shipper/Receiver
    Current Employee - Shipper/Receiver

    I have been working at Pottery Barn full-time

    Pros

    Discount
    Great people
    Design ideas

    Cons

    Rather not
    Rather not
    Rather not

    Advice to Management

    Great team!


  9. Helpful (1)

    "Great people but corporate issues"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Visual Merchandiser in Towson, MD
    Former Employee - Visual Merchandiser in Towson, MD
    Recommends
    Neutral Outlook
    Disapproves of CEO

    I worked at Pottery Barn full-time (Less than a year)

    Pros

    Flexibility in schedule, receptive managers, store discount, friendly and supportive staff

    Cons

    Hours cut frequently with poor sales, ineffective management (specific ones), overloaded workload making it hard to prioritize or feel accomplishments, infrequent incentives

    Advice to Management

    Better training for upper level staff, don't have managers as sales staff when mgr on duty


  10. "Successful in spite of them selves"

    StarStarStarStarStar
    Former Employee - Anonymous Employee
    Former Employee - Anonymous Employee

    Pros

    Great peers, amazing customers, still an inspiration to the guest.

    Cons

    Lost long term vision for the company, conflicting business models, too responsive, merchandising is a mess, promotions a mess, logistics a mess

    Advice to Management

    They will never give you the payroll to be successful. The shareholders are running the stores down, 5yrs from now, no stores.