Pottery Barn Reviews | Glassdoor

Pottery Barn Reviews

Updated August 1, 2017
125 reviews

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4.0
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Approve of CEO
Pottery Barn President Laura J. Alber
Laura J. Alber
46 Ratings

125 Employee Reviews

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Pros
  • The Great discount is a nice bonus (in 90 reviews)

  • Employee discount was great across all Williams-Sonoma brands (in 50 reviews)

Cons
  • I feel bad for them because their work life balance is very bad (in 19 reviews)

  • Upper management keeps changing the discount, especially on sale items, so much so that keeping up is difficult (in 39 reviews)

More Pros and Cons

  1. "Good way to build retail experience"

    StarStarStarStarStar
    Current Employee - Anonymous Employee
    Current Employee - Anonymous Employee

    I have been working at Pottery Barn part-time

    Pros

    Great discounts.
    Managers are great if you are a hard worker

    Cons

    Regional managers are terrible to stores
    Working with the public can be tough


  2. "Visual Associate"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Anonymous Employee
    Current Employee - Anonymous Employee
    Recommends
    Neutral Outlook
    Approves of CEO

    I have been working at Pottery Barn part-time (More than 8 years)

    Pros

    Discount, work life balance and family Atmosphere

    Cons

    Turn over and scheduling conflicts at times

  3. Helpful (2)

    "Great place to work at as your first job or part-time"

    StarStarStarStarStar
    Former Employee - Stock Associate in Costa Mesa, CA
    Former Employee - Stock Associate in Costa Mesa, CA

    Pros

    Easy daily tasks when there is support. Scheduling can easily be changed to fit your needs. Discount was great if you shopped at the stores.

    Cons

    Although you can change your availability, the hours were never consistent. Most days were understaffed. Too many managers having you do their preferred tasks

    Advice to Management

    Have a structure and train staff appropriately


  4. "Fun!"

    StarStarStarStarStar
    Former Employee - Sales Associate in El Paso, TX
    Former Employee - Sales Associate in El Paso, TX
    Recommends

    I worked at Pottery Barn part-time (More than a year)

    Pros

    They have great management! Competitive pay.

    Cons

    Could have used more hours.

    Advice to Management

    Keep up the good work.


  5. "Great place to grow"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - General Manager in San Francisco, CA
    Former Employee - General Manager in San Francisco, CA
    Recommends
    Positive Outlook
    No opinion of CEO

    I worked at Pottery Barn full-time (More than 10 years)

    Pros

    This company rewards hard work and results. They are committed to developing internal talent and provide many avenues and opportunities to do just that. Overall the individuals who work in the field (brick and mortar, care centers) are team players, focused on the good of the whole while also delivering their personal best so while there is competition for promotions, most are also able to serve each other and encourage the success of others. Innovation and creation are encouraged and you can take reasonable risks to build your own success. It's fasted-paced and hard work AND it can be very rewarding.

    Cons

    Like all retail, there is a constant battle to have enough staff to do the things you need to do at a high standard. Know this going in - it's not for whiners or the faint of heart! It will never be perfect. You have to create your own work-life balance and it begins somewhere well past 40 hours!

    Advice to Management

    Keep growing technology and service for guests - your word means something and in many cases it's everything. Strengthen the alignment across all channels with regards to resolving service issues and how that it messaged to the guest. The field is always the fall guy and it's become exhausting!


  6. "Great Place To Work Retail"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Sales Associate in Austin, TX
    Former Employee - Sales Associate in Austin, TX
    Recommends
    Positive Outlook
    Approves of CEO

    Pros

    Great place to work retail if you don't like folding clothes. You become well versed in their furniture and products very fast. Generally great people to work with and easy sales job all around.

    Cons

    there was no commission, no overtime and sometimes a full schedule (40 hours) wasn't guaranteed.


  7. "PBK"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Anonymous Employee
    Former Employee - Anonymous Employee
    Recommends
    Neutral Outlook
    Disapproves of CEO

    I worked at Pottery Barn full-time (More than 3 years)

    Pros

    Easy scheduling. Fun environment. Great Staff

    Cons

    Old outdated systems. Poor communication from senior leadership

  8. Helpful (14)

    "Does anyone in upper management even read these reviews?"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Sales Associate in San Antonio, TX
    Current Employee - Sales Associate in San Antonio, TX
    Recommends
    Positive Outlook
    Disapproves of CEO

    I have been working at Pottery Barn part-time (More than 3 years)

    Pros

    Great team of people to work with, and customers are usually easy to work with. I love helping them find beautiful things for their homes and gifts.

    Cons

    Because the pay is not stellar, a lot of sales people work there for the benefit of the discount. Upper management keeps changing the discount, especially on sale items, so much so that keeping up is difficult. The discount promotes loyalty, since the hourly pay is not going to make you rich. I wish they would be more consistent. Also, the entire William-Sonoma system of stores need new POS equipment. Constantly having problems with them.

    Advice to Management

    Listen to your front line employees. Take better care of them. By not promoting from within, you are losing valuable talent. Replace the out dated equipment. Enable employees to practice "Total quality management" and stores will thrive. Remember the goals Howard set out in the beginning.


  9. "VIsual Merch Manager"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Visual Merchandise Manager
    Former Employee - Visual Merchandise Manager
    Recommends
    Positive Outlook
    Approves of CEO

    I worked at Pottery Barn full-time (More than 10 years)

    Pros

    Great people, great product, innovative and challenging. My director was fantastic.

    Cons

    Limited job growth in my particular department


  10. Helpful (5)

    "Easy work, discount is no better than for customers"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Stock Associate in Toledo, OH
    Current Employee - Stock Associate in Toledo, OH
    Recommends
    Neutral Outlook
    No opinion of CEO

    I have been working at Pottery Barn full-time (More than a year)

    Pros

    The work is pretty easy in spite of the quantity of entitled customers who have never worked in their lives. Pay is pretty standard for retail work. You get the discount even if you work one-day a month.

    People you work with are pretty nice at most stores... Low drama for retail.

    Bad inventory management means you can find cool sale stuff in the back rooms that hasn't been seen in YEARS.

    Cons

    With the pay not being off-the-charts, you may want to buy sale items, which are only 20% off, which means often a price goes UP for you when on sale... 40% off full price is often less. It's silly.

    Inventory management system is a huge time waster.

    No accountability for people who don't work.

    Customers often walk on sales associates and you can't say a word no matter how out-of-line they may be.

    General manager is visibly stressed, and largely because of limits for staffing, and then being scrutinized for not selling, but you can't sell a lot when you only have a manager and one other person working until 2pm on a Sunday

    Advice to Management

    - Better IMS
    - Accountability for regular employees
    - 40% discount on everything.
    - bonus structure for design studio workers to incentivize sales.
    - some acknowledgement that you need to at some point spend money to make money.


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