Pottery Barn Reviews | Glassdoor

Pottery Barn Reviews

Updated September 20, 2017
661 reviews

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Pros
  • The Great discount is a nice bonus (in 91 reviews)

  • Employee discount was great across all Williams-Sonoma brands (in 50 reviews)

Cons
  • I feel bad for them because their work life balance is very bad (in 20 reviews)

  • Upper management keeps changing the discount, especially on sale items, so much so that keeping up is difficult (in 40 reviews)

More Pros and Cons

  1. Helpful (5)

    "Easy work, discount is no better than for customers"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Stock Associate in Toledo, OH
    Current Employee - Stock Associate in Toledo, OH
    Recommends
    Neutral Outlook
    No opinion of CEO

    I have been working at Pottery Barn full-time (More than a year)

    Pros

    The work is pretty easy in spite of the quantity of entitled customers who have never worked in their lives. Pay is pretty standard for retail work. You get the discount even if you work one-day a month.

    People you work with are pretty nice at most stores... Low drama for retail.

    Bad inventory management means you can find cool sale stuff in the back rooms that hasn't been seen in YEARS.

    Cons

    With the pay not being off-the-charts, you may want to buy sale items, which are only 20% off, which means often a price goes UP for you when on sale... 40% off full price is often less. It's silly.

    Inventory management system is a huge time waster.

    No accountability for people who don't work.

    Customers often walk on sales associates and you can't say a word no matter how out-of-line they may be.

    General manager is visibly stressed, and largely because of limits for staffing, and then being scrutinized for not selling, but you can't sell a lot when you only have a manager and one other person working until 2pm on a Sunday

    Advice to Management

    - Better IMS
    - Accountability for regular employees
    - 40% discount on everything.
    - bonus structure for design studio workers to incentivize sales.
    - some acknowledgement that you need to at some point spend money to make money.


  2. Helpful (1)

    "Good Company but Unstable"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Sales Associate
    Current Employee - Sales Associate
    Doesn't Recommend
    Negative Outlook
    No opinion of CEO

    I have been working at Pottery Barn part-time (More than 3 years)

    Pros

    The product is wonderful and I love helping customers incorporate it in their home. The staff becomes like family for you and you learn the meaning of what team work is.

    Cons

    Where to start... outdated systems, management from the store to regional & district are ever changing. I feel bad for them because their work life balance is very bad. In my three years of working for PB I have had three different general managers and at least five different assistant managers. People are constantly promoted and demoted in high-level positions. That inconsistency reflects on to lower level people working in the stores. At this point, I don't feel very appreciated anymore and that's quite sad with how much time I have dedicated.

    Advice to Management

    Appreciate lower level employees. Respect employees that are giving hour and hours of their time to see the company succeed.

  3. Helpful (1)

    "Average part time job"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Stock Associate in Reston, VA
    Current Employee - Stock Associate in Reston, VA
    Recommends
    Negative Outlook
    Disapproves of CEO

    I have been working at Pottery Barn part-time (More than a year)

    Pros

    Nice people, nice environment. Low stress job most of the time. Flexible with your schedule and life should anything arise.

    Cons

    Low wages/Unstable Hours. People coming in with no experience start at a substantially higher salary vs the abysmal raises employees receive.


  4. Helpful (4)

    "Great store teams but company does not care"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Assistant Manager in New York, NY
    Current Employee - Assistant Manager in New York, NY
    Recommends
    Negative Outlook
    Disapproves of CEO

    I have been working at Pottery Barn full-time (More than 3 years)

    Pros

    Discount is great and can be used at other sister stores
    Get a chance to work with great people on store level
    Decent benefits
    Do not have to cover tattoos

    Cons

    Corporate level is disconnected from store level
    Claims company is "doing well" yet cutting job titles on store level
    Too many sales with restrictions
    Customer service does not know what they are doing and tells customers wrong information, which backfires to associates in the store

    Advice to Management

    LISTEN to your associates on the store level!

    We are the ones coming in store and with customers one on one and having to do quality control . Stop having the same sale every week and renaming it something new , and excluding almost half the merchandise.
    Look at your team members that have been working hard for the company for years. Instead of external hires look at giving promotions !


  5. Helpful (1)

    "Stock Associate"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Anonymous Employee
    Former Employee - Anonymous Employee
    Recommends
    Positive Outlook
    No opinion of CEO

    I worked at Pottery Barn part-time

    Pros

    The manager and the people

    Cons

    Politics had a big impact during my time there as a young professional. The general managers talked badly about other managers and customers, and the sales associates were competitive without the team work. They weren't ready to lead and was always criticizing.

    Advice to Management

    Stop talking badly about people (Pottern Barn Kids)


  6. "stock"

    StarStarStarStarStar
    • Work/Life Balance
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Anonymous Employee
    Former Employee - Anonymous Employee

    Pros

    Great place to be and work, products awesome, great coworkers environment and good place to grow as a person,go for it

    Cons

    There are none but see for yourself be your own judge no place is perfect it's how you make it good luck to you all and strive for the best do it for the customers


  7. Helpful (5)

    "Sales Associate"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Anonymous Employee in Houston, TX
    Former Employee - Anonymous Employee in Houston, TX
    Doesn't Recommend
    Negative Outlook
    Disapproves of CEO

    I worked at Pottery Barn part-time (More than a year)

    Pros

    The Kid's stores are appealing and have fun visual displays.

    Cons

    The Kid's division is an absolute mess. I read some bad reviews before going in and thought for once I'll give it my best shot with a positive outlook. I should have listened to the reviews. They are really trying to squeeze every penny and it makes for a tense workplace, unrealistic/unattainable sales goals, and makes for a mix of pushy and miserable attitudes in the workplace. Also, a large amount of disrespect toward employees and power trip character from management.

    Advice to Management

    Be a team player. Respect your employees. Help your team instead of trying to deliberately discourage well-intended efforts. Being able to develop your employees and integrating them as functioning parts of a team is important. Leadership is not defined by scheduling yourself 8-5 monday through friday because you like to pretend you are really important and work at a corporate office. This is not a corporate office...this is a retail store. You are not important...taking care of your team is important. Because your team's performance is a reflection of your leadership skills. Also, the high school click thing? Just because you were never cool in high school or college doesn't mean it's time to play mean kid as a an adult. It's not cute. You should realize that at this age your pettiness is embarrassing.

  8. Helpful (13)

    "No training, mega payroll cuts, unrealistic expectations"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Operations Manager in Portland, OR
    Current Employee - Operations Manager in Portland, OR
    Doesn't Recommend
    Negative Outlook
    Disapproves of CEO

    I have been working at Pottery Barn full-time (Less than a year)

    Pros

    I have met some nice people and the discount is OK. Stores are able to run fun contests and small rewards for performance (i.e., $5 Starbucks gift card for opening a credit card).

    Cons

    The company has become very promotionally driven which can be confusing for customers and employees alike. Customers become frustrated and irritated when the item they want to purchase is an "exclusion" or was on promo yesterday but not today. The list of promos and exclusions can sometimes top 10 pages of information - impossible to commit to memory! Not to mention it changes almost daily.

    Upper management wants stores to run on a skeletal crew to save payroll but teams are expected to sell, sell, sell! They constantly push for more sales and higher metrics without providing any strategy or training to the staff.

    Almost no training is provided, even at a managerial level. The intranet system is difficult to navigate and training materials are very outdated.

    The technology used for web orders and point of sale systems are so outdated, it is embarrassing to use in front of customers.

    Advice to Management

    Train people and ditch the constantly changing promotional marketing. Focus more on customer service and developing employees than on numbers and credit cards.


  9. Helpful (1)

    "Visual"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Visual Merchandiser in Santa Barbara, CA
    Former Employee - Visual Merchandiser in Santa Barbara, CA

    I worked at Pottery Barn part-time (Less than a year)

    Pros

    Overall a really good company

    Cons

    Overall the customer base can be difficult to work with


  10. Helpful (1)

    "Do not work at the chicago Pb location!"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Anonymous Employee
    Former Employee - Anonymous Employee
    Doesn't Recommend
    Negative Outlook
    No opinion of CEO

    Pros

    I made some amazing friends working here! I loved the job under the right managers. The working environment was amazing again under the right managers. Definitely not the current management staff.

    Cons

    The people first philosophy has gone RIGHT out of the window!! My GM took bribes of alcohol when other visual managers were under performing in the Chicago location! She was so verbally abusive to the staff you could hear her yelling from the stock room to the sales floor. She made lists of associates that she wanted gone and did any thing and everything to get ride of tenured talent just because they did not kiss her but! She takes her favorites out to lunch or coffee while degrading and making fun of other staff members that again don't kiss her butt.

    Advice to Management

    Anyone in corporate who reads these reviews needs to check in on stores and talk to associates in private because there are some really scary interactions going on in the stores. And you wonder why sales are suffering so much....


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