Found 167 of over 1K reviews
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Top Review Highlights by Sentiment
Excerpts from user reviews, not authored by Glassdoor
- "Staff can be really great people to work with and enjoyable." (in 86 reviews)
- "Coworkers are great and such hard workers!" (in 44 reviews)
- "great discount and flexible hours" (in 41 reviews)
- "Great benefits when you work full time." (in 31 reviews)
- "When I worked on the visual team it was great." (in 26 reviews)
- "Pay was low but it kept me from buying the whole store even with the discount." (in 84 reviews)
- "poor management and stressful environment" (in 60 reviews)
- "And now they want their managers have a sales goal?" (in 54 reviews)
- "No training and misleading job description." (in 51 reviews)
- "Upper management is awful, gossipy and without business ethics." (in 43 reviews)
Ratings by Demographics
This rating reflects the overall rating of Pottery Barn and is not affected by filters.
Reviews about "great discount"Return to all Reviews
- 3.0Mar 19, 2015Anonymous EmployeeCurrent Employee
The discount and the opportunity to be creative and help people
The drive for sales with no personal incentives only benefits the corporate management. Payroll is always being cut and product prices are being raised. Even when a store does really well, they don't congratulate and thank the store, but rather ask how they can increase their sales more.13
- 2.0Nov 16, 2010Sales AssociateCurrent Employee
The discount of 40% is a great incentive if you really don't need the money and you are only working there for fun. Co-workers are great and the brand is well respected. Easy to sell such good products. Few frustrations at the work since everyone is so efficient.
Everything I was promised at the interview turned out to not be true: from the pay to the hours. No respect for the hours you say you are available. Lots of promise for new training that never happen and very few incentive when you reach you goals. No commission, no award, no prizes. Every time I used my 40% discount I felt like I was asking the managers to do me a favor, since they have to approve every sale. A lot of patronizing from management.2
- 5.0Sep 10, 2021Sales RepresentativeFormer Employee
Flexiable schedule and Discounts work with an amazing team!
No cons enjoyed everything about qorking with Pottery Barn
- 2.0Mar 16, 2014ASMCurrent Employee, more than 5 years
The discount is nice and you have fun with your co- workers and most customers.
The work load increases more and more ever quarter and the pay doesn't match. You have to deal with upper management be-rating you and threatening your job. The company used to be people first but it is now all about making your numbers , cutting people's hours and recruiting from larger companies and over looking loyal committed associates and managers. If you don't play the game you can forget about promotion. Upper management does not care about their people, it's only how they can get ahead.7
- 4.0Nov 30, 2012Sales AssociateCurrent Employee, more than 1 yearNew York, NY
Great discount!!!! and they treat their employees great.
it's retail...you get the typical downsides of retails. Crazy people yelling at you for things that aren't your fault and long hours and holidays are lost.
- 2.0Nov 3, 2014Sales AssociateFormer Employee, more than 5 yearsGaffney, SC
Some (few) of my coworkers were absolutely wonderful, hardworking, and friendly. Great Discount Great opportunity to buy discounted items (what was left after management and 'preferred' associates ravaged through)
Unprofessional Management Many associates, especially stock associates, were treated like animals Very low level of professionalism (personal attacks, foul and vulgar language, excessive profanity) No respect from management for personal/private issues Extreme favoritism toward certain employees and certain regular shoppers1
- 2.0Mar 28, 2017Operations ManagerCurrent Employee, less than 1 yearPortland, OR
I have met some nice people and the discount is OK. Stores are able to run fun contests and small rewards for performance (i.e., $5 Starbucks gift card for opening a credit card).
The company has become very promotionally driven which can be confusing for customers and employees alike. Customers become frustrated and irritated when the item they want to purchase is an "exclusion" or was on promo yesterday but not today. The list of promos and exclusions can sometimes top 10 pages of information - impossible to commit to memory! Not to mention it changes almost daily. Upper management wants stores to run on a skeletal crew to save payroll but teams are expected to sell, sell, sell! They constantly push for more sales and higher metrics without providing any strategy or training to the staff. Almost no training is provided, even at a managerial level. The intranet system is difficult to navigate and training materials are very outdated. The technology used for web orders and point of sale systems are so outdated, it is embarrassing to use in front of customers.14
- 1.0Sep 19, 2017Visual MerchandiserFormer Employee, less than 1 yearVancouver, BC
You meet great, genuine people. The product is great and the discount isn't terrible. Plus the discounts at sister/parent stores are the sweet too.
Management is very disorganized. Expectations to go beyond your duties without any acknowledgement. Numerous times told to make excuses for bad service.4