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Pottery Barn Employee Reviews about "great discount"

Updated Nov 30, 2023

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Found 1,281 of over 1K reviews
3.4
53% Recommend to a Friend
Pottery Barn President Laura J. Alber
54% Approve of CEO

Found 167 of over 1K reviews

3.4
53%
Recommend to a Friend
54%
Approve of CEO
Pottery Barn President Laura J. Alber
Laura J. Alber
499 Ratings

Top Review Highlights by Sentiment

Excerpts from user reviews, not authored by Glassdoor

Pros
  • "Staff can be really great people to work with and enjoyable.(in 86 reviews)
  • "Coworkers are great and such hard workers!(in 44 reviews)
  • "great discount and flexible hours(in 41 reviews)
  • "Great benefits when you work full time.(in 31 reviews)
  • "When I worked on the visual team it was great.(in 26 reviews)
Cons

Ratings by Demographics

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Reviews about "great discount"

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167
    1. 3.0
      Mar 19, 2015
      Anonymous Employee
      Current Employee
      Recommend
      CEO Approval
      Business Outlook

      Pros

      The discount and the opportunity to be creative and help people

      Cons

      The drive for sales with no personal incentives only benefits the corporate management. Payroll is always being cut and product prices are being raised. Even when a store does really well, they don't congratulate and thank the store, but rather ask how they can increase their sales more.

      13
      1. 2.0
        Nov 16, 2010
        Sales Associate
        Current Employee
        Recommend
        CEO Approval
        Business Outlook

        Pros

        The discount of 40% is a great incentive if you really don't need the money and you are only working there for fun. Co-workers are great and the brand is well respected. Easy to sell such good products. Few frustrations at the work since everyone is so efficient.

        Cons

        Everything I was promised at the interview turned out to not be true: from the pay to the hours. No respect for the hours you say you are available. Lots of promise for new training that never happen and very few incentive when you reach you goals. No commission, no award, no prizes. Every time I used my 40% discount I felt like I was asking the managers to do me a favor, since they have to approve every sale. A lot of patronizing from management.

        2
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        1. 5.0
          Sep 10, 2021
          Sales Representative
          Former Employee
          Recommend
          CEO Approval
          Business Outlook

          Pros

          Flexiable schedule and Discounts work with an amazing team!

          Cons

          No cons enjoyed everything about qorking with Pottery Barn

          1. 2.0
            Mar 16, 2014
            ASM
            Current Employee, more than 5 years
            Recommend
            CEO Approval
            Business Outlook

            Pros

            The discount is nice and you have fun with your co- workers and most customers.

            Cons

            The work load increases more and more ever quarter and the pay doesn't match. You have to deal with upper management be-rating you and threatening your job. The company used to be people first but it is now all about making your numbers , cutting people's hours and recruiting from larger companies and over looking loyal committed associates and managers. If you don't play the game you can forget about promotion. Upper management does not care about their people, it's only how they can get ahead.

            7
            1. 4.0
              Nov 30, 2012
              Sales Associate
              Current Employee, more than 1 year
              New York, NY
              Recommend
              CEO Approval
              Business Outlook

              Pros

              Great discount!!!! and they treat their employees great.

              Cons

              it's retail...you get the typical downsides of retails. Crazy people yelling at you for things that aren't your fault and long hours and holidays are lost.

              1. 3.0
                Mar 5, 2015
                Anonymous Employee
                Former Employee
                Recommend
                CEO Approval
                Business Outlook

                Pros

                They have a good training program and discount

                Cons

                Minimum pay and not a lot of hours given

                1. 2.0
                  Nov 3, 2014
                  Sales Associate
                  Former Employee, more than 5 years
                  Gaffney, SC
                  Recommend
                  CEO Approval
                  Business Outlook

                  Pros

                  Some (few) of my coworkers were absolutely wonderful, hardworking, and friendly. Great Discount Great opportunity to buy discounted items (what was left after management and 'preferred' associates ravaged through)

                  Cons

                  Unprofessional Management Many associates, especially stock associates, were treated like animals Very low level of professionalism (personal attacks, foul and vulgar language, excessive profanity) No respect from management for personal/private issues Extreme favoritism toward certain employees and certain regular shoppers

                  1
                  1. 2.0
                    Mar 28, 2017
                    Operations Manager
                    Current Employee, less than 1 year
                    Portland, OR
                    Recommend
                    CEO Approval
                    Business Outlook

                    Pros

                    I have met some nice people and the discount is OK. Stores are able to run fun contests and small rewards for performance (i.e., $5 Starbucks gift card for opening a credit card).

                    Cons

                    The company has become very promotionally driven which can be confusing for customers and employees alike. Customers become frustrated and irritated when the item they want to purchase is an "exclusion" or was on promo yesterday but not today. The list of promos and exclusions can sometimes top 10 pages of information - impossible to commit to memory! Not to mention it changes almost daily. Upper management wants stores to run on a skeletal crew to save payroll but teams are expected to sell, sell, sell! They constantly push for more sales and higher metrics without providing any strategy or training to the staff. Almost no training is provided, even at a managerial level. The intranet system is difficult to navigate and training materials are very outdated. The technology used for web orders and point of sale systems are so outdated, it is embarrassing to use in front of customers.

                    14
                    1. 4.0
                      Feb 1, 2014
                      Sales Associate
                      Current Employee, more than 1 year
                      Raleigh, NC
                      Recommend
                      CEO Approval
                      Business Outlook

                      Pros

                      Good discounts and usually nice customers

                      Cons

                      Long hours on the feet!

                      1. 1.0
                        Sep 19, 2017
                        Visual Merchandiser
                        Former Employee, less than 1 year
                        Vancouver, BC
                        Recommend
                        CEO Approval
                        Business Outlook

                        Pros

                        You meet great, genuine people. The product is great and the discount isn't terrible. Plus the discounts at sister/parent stores are the sweet too.

                        Cons

                        Management is very disorganized. Expectations to go beyond your duties without any acknowledgement. Numerous times told to make excuses for bad service.

                        4
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