Preferred Hotel Group Reviews | Glassdoor

Preferred Hotel Group Reviews

Updated March 20, 2017
18 reviews

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Full-time Part-time

3.3
Star Star Star Star Star
Rating Trends Rating Trends
Recommend to a friend
Approve of CEO
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Lindsey Ueberroth
3 Ratings

18 Employee Reviews

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  1. "Good place to work for, if you enjoy working hard and learning new things"

    Star Star Star Star Star
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Manager in Chicago, IL
    Current Employee - Manager in Chicago, IL
    Doesn't Recommend
    Positive Outlook
    No opinion of CEO

    I have been working at Preferred Hotel Group full-time (More than 10 years)

    Pros

    Opportunity to learn new things. Work hard, play hard environment. Good benefits and perks like nice hotel stays. Office space is nice

    Cons

    Lack of top management support. The pressure is always on to do things better and faster but without additional resources. No foresight to plan for things.

    Advice to Management

    Listen and support mid management. Get a new HR department that supports the people. And plan for the next 5 years not just tomorrow.


  2. "Marketing"

    Star Star Star Star Star
    Former Employee - Anonymous Employee in Chicago, IL
    Former Employee - Anonymous Employee in Chicago, IL
    Doesn't Recommend
    Neutral Outlook
    Approves of CEO

    I worked at Preferred Hotel Group (More than a year)

    Pros

    Great, knowledgeable co-workers eager to collaborate across functional areas. Luxury travel and hospitality is a unique industry offering interesting experiences and professional opportunities.

    Cons

    Extremely lean,organization in which it is difficult to feel successful, simply because of the workload. Regardless of the hours invested, it was impossible to be caught up. When travelling on business, there was no infrastructure to assist or cover, so the work continued to build.

    Advice to Management

    Ken Mastrandrea is a strong leader, and while I did not report to him, I viewed him as very supportive to the marketing team and someone that would help problem solve when needed.


  3. Helpful (1)

    "Wonderful Family to work for! Travel Perks, Nice People, Needs improvement on management and organization!"

    Star Star Star Star Star
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Anonymous Employee in Newport Beach, CA
    Former Employee - Anonymous Employee in Newport Beach, CA
    Approves of CEO

    I worked at Preferred Hotel Group full-time (More than 3 years)

    Pros

    The pros of this job were definitely the travel! Working in the global travel industry was fun and exciting and the location of the Newport Beach office is wonderful. The Ueberroth family was such a pleasure to work for as well, they are very smart and dedicated and have a true passion for their company and the employees that work for them. Preferred Hotel Group employs a great group of people overall. Good vacation time policy, great benefits and strongly supports work life balance!

    Cons

    On the lower end of compensation and difficult to get a raise (mainly because the review process needs improvement). While the family is amazing to work for, there were definitely struggles with the structure of departments, management and an overall lack of direction, objectives and goals. Office environment is a little dull and can be boring, very compartmentalized.

    Advice to Management

    Investing in the right tools, technology and employees. Proper training for new hires, better compensation, improve the review process. Focus on understanding the millennial generation, hold managers accountable for high turnover.


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  5. "Understaffed, Bad Management"

    Star Star Star Star Star
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - IT Specialist in New York, NY
    Current Employee - IT Specialist in New York, NY
    Recommends
    Negative Outlook

    I have been working at Preferred Hotel Group full-time (More than a year)

    Pros

    Benefits and Pay for what your responsibilities are are good to competitive with other companies

    Cons

    Very bad management, No structured organization, plays favorite with employees

    Advice to Management

    I hope this company decides to listen to their junior leaders and not play favorites and lash back at suggestions. This company needs to decide where their priorities are and improve from there. This company has so much potential to become better than what they already are.


  6. "A family-owned, fast growing, global hospitality company with high aspirations."

    Star Star Star Star Star
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Office Administrator in Chicago, IL
    Current Employee - Office Administrator in Chicago, IL
    Neutral Outlook
    Approves of CEO

    I have been working at Preferred Hotel Group full-time (More than 3 years)

    Pros

    Great place to experience working within a global community. Great leadership in a business-savvy President who wants the company to grow business-wise and have a positive moral internally.

    Cons

    There are a few micro-managers within the company who make it hard to take responsibility and work independently. Some areas and departments could use restructuring to even out case loads among associates and organize work processes better.

    Advice to Management

    Organize work processes and departments to better utilize the skills and expertise of the associates. Give the associates a chance to move up within the company, growing and learning new skills.


  7. "Account Manager"

    Star Star Star Star Star
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Anonymous Employee
    Current Employee - Anonymous Employee
    Recommends
    Positive Outlook
    Approves of CEO

    I have been working at Preferred Hotel Group full-time (More than 3 years)

    Pros

    Great company culture and opportunity for growth

    Cons

    Poor work life balance in relation to pay


  8. "Do not take the first salary offered"

    Star Star Star Star Star
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Anonymous Employee
    Former Employee - Anonymous Employee
    Doesn't Recommend
    Positive Outlook
    Disapproves of CEO

    I worked at Preferred Hotel Group full-time

    Pros

    Great location, good learning opportunities

    Cons

    Not much room for advancement. A family owned business, if you are not family you need to look out for yourself.


  9. "Global Sales, RFP Programs Coordinator"

    Star Star Star Star Star
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Anonymous Employee
    Current Employee - Anonymous Employee
    Recommends
    Positive Outlook

    I have been working at Preferred Hotel Group full-time (More than 3 years)

    Pros

    Incredible room for growth and experience, upper management cares about your growth and outlook on the global perspective.

    Cons

    None to report at the moment


  10. "Great company to work for"

    Star Star Star Star Star
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Anonymous Employee
    Current Employee - Anonymous Employee
    Recommends
    Positive Outlook

    Pros

    Family owned, great product if you enjoy travel

    Cons

    None to speak of really


  11. Helpful (3)

    "Sweatshop with Beautiful Interior Design"

    Star Star Star Star Star
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Anonymous Employee
    Former Employee - Anonymous Employee
    Doesn't Recommend
    Disapproves of CEO

    I worked at Preferred Hotel Group full-time (More than a year)

    Pros

    As previous reviews had mentioned, there are many opportunities to work on interesting and challenging projects, to gain valuable experience to add to your resume and find a better job. Health & welfare benefits are fantastic, pay is somewhat competitive in your field, nice holiday outings. Office is beautifully designed, with rugs, expensive decorations and authentic artwork.

    Cons

    I was skeptical of an advice another recruiter gave me when I started working at this company, that the turnover there is extremely high. Soon I learned just what this recruiter meant. People come and go - both voluntarily and not. Majority of employees last 1-2 years. If you made it through your 3-months review (which, believe me, is not a mere formality like in many other companies - half the new hires do not survive it) and were able to dodge one of the recurring layoff waves after another disappointing fiscal quarter, tremendous pressure and unreasonable deadlines rolling down from the top management level will get you in the end. This company is not for someone who has family/personal life and is looking for a healthy work/life balance. Be prepared to work during the day, in the evenings, during the weekends. Performance Improvement Plans are a commonly used incentive to help you keep up with this schedule and meet the goals. And be very careful about what you say to your coworkers, because, if your management is on a mission to get rid of you, even a most innocent joke will be turned into an offensive comment. No, you will not have the chance to explain and defend yourself. Overall, a scary place.

    Advice to Management

    You do not need to spend another $100+k on a VP of People (can't remember the exact title) salary in order to provide a better working environment and reduce the turnover. Instead, reevaluate the atmosphere you've created and the impossible goals you have set for your employees. Additionally, stop making impulsive hiring and firing decisions and think ahead for more than one quarter.



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