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    Premera Blue Cross Reviews

    Updated February 20, 2019
    513 reviews

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    3.1
    StarStarStarStarStar
    Rating TrendsRating Trends
    Recommend to a friend
    Approve of CEO
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    Jeff Roe
    193 Ratings

    Employee Reviews

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    Pros

    • "Growth opportunity and good work/life balance" (in 88 reviews)

    • "Opportunities to work from home (yes, in your pajamas" (in 21 reviews)

    Cons

    • "Flexibility, Work Life Balance, Advancement" (in 16 reviews)

    • "Middle management can be micromanagers and not great leaders, but the upper management is excellent" (in 23 reviews)

    More Pros and Cons
    1. Featured Review

      "Great company"

      StarStarStarStarStar
      • Work/Life Balance
      • Culture & Values
      • Career Opportunities
      • Comp & Benefits
      • Senior Management
      Former Employee - Direct Sales Representative in Mountlake Terrace, WA
      Former Employee - Direct Sales Representative in Mountlake Terrace, WA
      Recommends
      Positive Outlook
      Approves of CEO

      I worked at Premera Blue Cross full-time (More than 5 years)

      Pros

      Company offers excellent pay/benefits for the positions offered in this market and the growth potential from internal promotions is a huge plus.

      Cons

      Ups and downs within the health insurance marketplace has caused changes within the company.

      Advice to Management

      Keep being the leader of the market.

    2. "Great place to work!"

      StarStarStarStarStar
      • Culture & Values
      • Comp & Benefits
      • Senior Management
      Current Employee - Anonymous Employee in Mountlake Terrace, WA
      Current Employee - Anonymous Employee in Mountlake Terrace, WA
      Recommends
      Positive Outlook
      Approves of CEO

      I have been working at Premera Blue Cross full-time (More than 3 years)

      Pros

      It is refreshing to work for a company that is trying to make a difference in healthcare and truly cares about doing it right. Love the benefits; great medical plan as you would expect but also have a retirement plan and 401(k)!

      Cons

      Sometimes too many meetings, but I have seen improvement.

      3. Join the Premera Blue Cross team
      See Our Latest Jobs

    3. "A good place to work, I would work there again."

      StarStarStarStarStar
      • Work/Life Balance
      • Culture & Values
      • Career Opportunities
      • Comp & Benefits
      • Senior Management
      Former Employee - Claims Analyst in Mountlake Terrace, WA
      Former Employee - Claims Analyst in Mountlake Terrace, WA
      Recommends
      Approves of CEO

      I worked at Premera Blue Cross full-time (More than 5 years)

      Pros

      Overall a good company, good values, and good benefits. A lot of areas offer flex scheduling.

      Cons

      Communication and consistency from management and across departments could definitely be improved.

    4. Helpful (2)

      "Great benefits"

      StarStarStarStarStar
      • Work/Life Balance
      • Culture & Values
      • Career Opportunities
      • Comp & Benefits
      • Senior Management
      Current Employee - Anonymous Employee
      Current Employee - Anonymous Employee

      I have been working at Premera Blue Cross full-time

      Pros

      Company offers a nice pay and benefits package. Helping customers through difficult times in the medical world is rewarding. Many departments allow you to work in the office or remotely.

      Cons

      There is a lot of change that occurs with very little notice or explanation. Certain departments comes with excessive micro management. Not the best work life balance. Although the pay was nice to start with, you are oftentimes assigned additional work that are for other departments so in reality, you are not fairly compensated for doing 2-3 different jobs.

      Advice to Management

      Clear and honest communication to your employees about where the company is going and a notice of changes with a real explanation would be lovely.

    5. Helpful (1)

      "Good pay, high stress, great team, poor management."

      StarStarStarStarStar
      • Work/Life Balance
      • Culture & Values
      • Career Opportunities
      • Comp & Benefits
      • Senior Management
      Former Employee - Customer Service Representative in Spokane, WA
      Former Employee - Customer Service Representative in Spokane, WA
      Doesn't Recommend
      Neutral Outlook
      Disapproves of CEO

      I worked at Premera Blue Cross full-time (More than a year)

      Pros

      I worked with a GREAT team with fun banter and a helping hand when you needed it.
      --Good pay for the industry
      --Telecommute options available for many positions
      --nice benefit package

      Cons

      --micromanagement
      --intense favoritism practiced by team leads
      --promotions based on your relationship with your team lead, performance and experience are not factors
      --HR not responsive to concerns/complaints
      --Poor campus in dangerous neighborhood, with constant weed smoke drifting in through the vents. (Spokane campus)

      Advice to Management

      Your CSR's are your lifeline. You need to spend more time streamlining processes and weeding out toxic management and less time adding random VP titles and constantly "restructuring". CSR's know far better than you what customers want and the best will not stay without appropriate recognition and opportunities. Also, if you had enough money to put up a brand new campus in an area where it wasn't needed, you had enough to move Spokane to a building in a neighborhood that isn't so dangerous that the night shift was allowed to work by telecommute only, and that doesn't constantly reek of pot.

    6. Helpful (12)

      "Good old boys club"

      StarStarStarStarStar
      • Work/Life Balance
      • Culture & Values
      • Career Opportunities
      • Comp & Benefits
      • Senior Management
      Former Employee - Anonymous Employee in Mountlake Terrace, WA
      Former Employee - Anonymous Employee in Mountlake Terrace, WA
      Doesn't Recommend
      Neutral Outlook
      Disapproves of CEO

      I worked at Premera Blue Cross full-time (More than 5 years)

      Pros

      Trying the make healthcare better for the customer.

      Cons

      When the CEO does not trust his own management team and vetoes a hire that is 4 levels below him, it’s clear that there is a problem amongst the ranks. It is a culture killer that will have a lasting impact. I’m not sure he even cares.

      Advice to Management

      Invest in ALL of your employees. It’s your job.

    7. "they make good business decisions"

      StarStarStarStarStar
      • Work/Life Balance
      • Culture & Values
      • Career Opportunities
      • Comp & Benefits
      • Senior Management
      Former Employee - Business Analyst in Spokane, WA
      Former Employee - Business Analyst in Spokane, WA
      Recommends
      Positive Outlook
      No opinion of CEO

      I worked at Premera Blue Cross full-time (More than 5 years)

      Pros

      Good salary for the region.

      Cons

      Poor benefits. They provide federal minimum retirement. Entrenched management. Worse they do not support high utilization of benefits.

      Advice to Management

      If you want to keep valuable employees you need to take a close look at the way you treat your sick. Denying coverage on high cost medication is a business decision not a people decision.

    8. Helpful (6)

      "Not worth it"

      StarStarStarStarStar
      • Work/Life Balance
      • Culture & Values
      • Career Opportunities
      • Comp & Benefits
      • Senior Management
      Current Employee - Employee Experience in Mountlake Terrace, WA
      Current Employee - Employee Experience in Mountlake Terrace, WA
      Doesn't Recommend
      Positive Outlook
      Approves of CEO

      I have been working at Premera Blue Cross full-time

      Pros

      Passionate people and the organizations commitment to the community.

      Cons

      HR Leadership - the leader is more focused on politics than the health and development of her team. It’s clear which leaders she favors, their teams are growing and expanding. Others scrambling. Don’t expect development. Most teams are overworked to the point of illness.

      Advice to Management

      Unless your goal is to drive employees away, you need to pay attention.

    9. Helpful (11)

      "Would not recommend"

      StarStarStarStarStar
      • Work/Life Balance
      • Culture & Values
      • Career Opportunities
      • Comp & Benefits
      • Senior Management
      Former Employee - Anonymous Employee
      Former Employee - Anonymous Employee
      Doesn't Recommend
      Neutral Outlook
      Disapproves of CEO

      I worked at Premera Blue Cross full-time (More than 10 years)

      Pros

      Good pay and bonus and free parking.

      Cons

      Current executive management could improve their performance (previous was much better) and management overall is very top heavy. Also exceptionally poor HR department. There were constant complaints from both staff and management about HR. The HR department had high turnover.

      Advice to Management

      Work on trying to be a good place to work, instead of a place where management says it's good to work at.

    10. "Good Experience"

      StarStarStarStarStar
      • Work/Life Balance
      • Culture & Values
      • Career Opportunities
      • Comp & Benefits
      • Senior Management
      Former Employee - Anonymous Employee
      Former Employee - Anonymous Employee
      Recommends
      Approves of CEO

      I worked at Premera Blue Cross full-time

      Pros

      Growth opportunity and good work/life balance

      Cons

      I can't think of any