Premera Blue Cross Reviews

Cons

Premera is strongly encouraging representatives to refer clients to online resources so that they could decrease call volume and increase customer comfort with online materials. While this is great for the company, it led to a lot of fear within our department about job security and longevity. Other departments had conducted large-scale lay offs within the same period.

Cons

You don’t feel empowered to make decisions and you have to check with the chain of command before doing anything

Cons

Need to improve empowerment and decision making at individual contributor level; change management across organization

Cons

Bad management, poor quality in leadership

Cons

Team leads and mid management have no respect for their employees; Human Resources refuses refuses to assist employees when they are asked for assistance. Policies and procedures do not apply to everyone, huge issue with politics and favoritism. If you try and resolve an issue with mid-management, they just tell you how right they are and it is a total waste of time. Since CEO Jeff Roe has taken over, employee benefits have decreased and he is more interested in his bonus than his employees,

Cons

Change happens quickly - sometimes too quickly, and you spend months having to wrap your head around what your job now entails, only for it to change again once you are comfortable.

Many of the systems and tools are older, and having to navigate to multiple screens to get what should be a simple answer is difficult. But they are aware of it, and streamlining and moving in the right direction. Vastly preferable to other companies that just accept it is the way it is without trying to make it better.

Cons

Mid-management allowed seriously hostile work environment to the detriment of several teams and individuals even when HR was notified. Saw this in multiple departments, not just my own. But mid-management had it tough from above them too. Not a good work environment.

Cons

When I was hired, I was informed that my training period would last 8 -12 weeks. However, my training lasted for only 5 weeks because it was Open Enrollment. Consequently, my training was rushed and unorganized. To make matters worse, my class trainer was extremely unprofessional. She halted class on TWO separate occasions to buy concert tickets. It was a joke. But no one was laughing when I taking live calls after 5 short weeks of sloppy training. I heavily realied on the Tech Support Specialists for guidance, but they were usually slow to respond, condescending and generally unhelpful.

Cons

The information security engineers work every day under the fear of being let go by the management. The information security director runs the department with an iron fist and will get rid of employees he doesn't like. Many talented security engineers and managers either left or got laid off. Unless you thrive in threatening and hostile work environments, avoid working for Premera's information security department. And if you are currently working for the department, my advice is you apply for a position at other companies. The job market is hot right now and, if you want to jump ship, right now is a great time.

Cons

It can be difficult to get new innovative ideas out there