Premier America Credit Union Reviews | Glassdoor

Premier America Credit Union Reviews

Updated Sep 19, 2019

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3.3
55%
Recommend to a Friend
79%
Approve of CEO
Premier America Credit Union President & CEO John M. Merlo (no image)
John M. Merlo
9 Ratings
  1. Helpful (1)

    "Awesome company"

    StarStarStarStarStar
     

    I have been working at Premier America Credit Union

    Pros

    Great place and environment. Wonderful team and work ethics around you. Overall, a really awesome company to work for.

    Cons

    There are no cons working here.

    Advice to Management

    None.

    Premier America Credit Union2014-09-10
  2. Helpful (2)

    "Horrible experience"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Compensation and Benefits
    • Senior Management
    Current Employee - Sss 
    Doesn't Recommend
    Negative Outlook
    No opinion of CEO

    I have been working at Premier America Credit Union part-time for less than a year

    Pros

    Which I could say something nice

    Cons

    Managers lack the skills needed to have the title of a MANAGER! The jobs are made to look like the promised land but really they are the complete opposite. Management does not respect your schedule and pretty much wants to you have a life that revolves around the bank. Having worked at other institutions I have dealt with amazing people and I'm sad to say that this was not one of them.

    Advice to Management

    Hire people who have the qualities of a real manager not someone who has been with the company for so many years and they think should have that title. Take others into consideration and respect their schedules.

    Premier America Credit Union2014-10-09
  3. "PREMIER IS A GOOD STABLE COMPANY"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Compensation and Benefits
    • Senior Management
    Current Employee - Anonymous Employee in Chatsworth, CA
    Recommends
    Positive Outlook
    Approves of CEO

    I have been working at Premier America Credit Union full-time for more than 5 years

    Pros

    Great People to work with, a really fine group of people. Good Benefits. Good Upper Management.

    Cons

    Some Managers do not treat the employees well. They must clock in at exactly the minute that they are do in or out. Exactly one hour lunch, not a minute more or less. Some Managers watch the employees to closely and do not let them take enough ownership of their work. Pay could be a lot better. Banks are paying a lot more for the same positions. Employees need to wear too many hats.

    Advice to Management

    Pay better #1. Give the employees more of a say in how things are run in each department. They are on the front lines and see things from a different perspective. Don't run the company so thin, more employees are needed to cover many areas so that the current employees are not so stressed.

    Premier America Credit Union2014-05-15
  4. "Premier America cares about its customers as well as its employees."

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Compensation and Benefits
    • Senior Management
    Current Employee - Anonymous Employee in Chatsworth, CA
    Recommends
    Positive Outlook
    Approves of CEO

    I have been working at Premier America Credit Union full-time for more than a year

    Pros

    The people at Premier America are among the best in the Credit Union industry. The atmosphere is very friendly and everyone supports each other. There is none of the political infighting and backbiting I've experienced at other organizations.

    Cons

    We run with a lean staff which is great for the bottom line but can be challenging when there are multiple projects and priorities. The upside is that employees get the chance to learn many different areas inside the credit union.

    Advice to Management

    Don't change a thing

    Premier America Credit Union2013-08-15
  5. "Decent benefits and pay, old fashioned CEO and difficult managers"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Compensation and Benefits
    • Senior Management
    Current Employee - Anonymous Employee 
    Doesn't Recommend
    Neutral Outlook
    Disapproves of CEO

    I have been working at Premier America Credit Union part-time

    Pros

    Small company with a more family feel. Good benefits and pay.

    Cons

    Bad computer systems, not enough training for the branches and little support from managers.

    Advice to Management

    Need to care more about staff and less about your bottom line. Happier employees means hardworking employees. Really need to assess management in all departments. Some really don't deserve to be there. Don't be afraid to get employee feedback and promote within.

    Premier America Credit Union2013-07-13
  6. "Great Experience"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Compensation and Benefits
    • Senior Management
    Former Employee - Teller in Chatsworth, CA
    Recommends
    Positive Outlook

    I worked at Premier America Credit Union full-time for more than a year

    Pros

    Considering scope of firm, it was an invaluable experience in banking.

    Cons

    Inherent political structures yielded obstacles to advancement.

    Premier America Credit Union2012-11-01
  7. "It has its pros and cons"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Compensation and Benefits
    • Senior Management
    Current Employee - Call Center Representative in Chatsworth, CA
    Recommends
    Positive Outlook

    I have been working at Premier America Credit Union full-time for more than 5 years

    Pros

    Friendly work environment Understanding Management Flexible with time off Stable and Financially Strong company - Much better than competitors Employee-Valued culture Christmas Parties are fun

    Cons

    Too small of a company too grow People stay in their positions for too long - Not much chance for growth

    Advice to Management

    Nothing wrong with management, in fact I think it has a very good Management structure right now. I just think for people who want to move up within the a company for more experience might find it difficult to do so at Premier America. However, its just because of its size, thats all. There is a huge potential for growth in the future.

    Premier America Credit Union2012-06-30
  8. Helpful (3)

    "Currently Employed by Premier"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Compensation and Benefits
    • Senior Management
    Current Employee - Anonymous Employee 
    Doesn't Recommend

    I have been working at Premier America Credit Union full-time for more than a year

    Pros

    Good pay, good benefits, friendly co-workers

    Cons

    Management does not care about employees, constantly forced to change vacations and/or scheduled days off. Lack of staffing, forced to take on multiple roles without proper compensation. Head of the branches only wants to make a profit, cheaps out on essentials to save a buck. Head of branches is too focused on being more like a bank then keeping true to the credit union goal's itself. Office politics are throughout the company. Pretty much if you work under a manager that is not liked by head of branches or someone high up in the company, you will not receive a raise, promotion, or a properly staffed branch. Many people within the company have left or leave, most often due to stress. It is about who you are friends with as well as if you are willing to brown nose or not. If you do not suck up to upper management, you will never get a raise, an acknowledgment for your work, or promotion. Constant stress and feeling overwhelmed.

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    Advice to Management

    Management needs to understand that we are a credit union not a bank... BIG DIFFERENCE. Focus on making your members happy, not saving a dollar. We are not B of A. Also, focus on properly staffing your branches so people are not working 6 days a week. Also, understand that your employees have lives, families, and better things to do then stress at work.

    Premier America Credit Union2012-11-18
  9. "Working at Premier America.."

    StarStarStarStarStar
    • Work/Life Balance
    • Career Opportunities
    • Compensation and Benefits
    • Senior Management
     
    Recommends

    I have been working at Premier America Credit Union

    Pros

    Everybody who works here is friendly and outgoing, very customer service oriented, not an extremely demanding workplace, low turnover rate.

    Cons

    Everyone is afraid of management and board members, especially since you see them so much. Some new management from B of A, unfortunately turning customer service into B of A (crappy)

    Advice to Management

    Focus on customer service, keep making safe and smart investments, put competent and motivated people in direct contact with members.

    Premier America Credit Union2010-10-20
Found 19 reviews