Premier Research Reviews | Glassdoor

Premier Research Reviews

Updated June 9, 2017
25 reviews

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Premier Research Chief Executive Officer Ludo Reynders
Ludo Reynders
6 Ratings

25 Employee Reviews

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Pros
  • A lot of good people to work with and good amount of PTO (in 8 reviews)

  • There are some really great people there (in 5 reviews)

Cons
  • Since the last major change in upper management, this company really tries hard to cut corners (in 10 reviews)

  • Argumentative and extremely rude line managers (in 7 reviews)

More Pros and Cons

  1. Helpful (2)

    "Bad changes"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Anonymous Employee
    Current Employee - Anonymous Employee

    I have been working at Premier Research full-time

    Pros

    A lot of good people to work with and good amount of PTO. Working with small/niche sponsors is great.

    Cons

    The new investors have completely changed everything. People aren't getting promoted now and office-based employees are losing their coveted work from home days. Company used to be great, but now are going to start losing people.

    Advice to Management

    Actually listen to your employees doing the work or you will start losing them quickly. If people are not fairly compensated and begin to lose perks, they will stop caring about their work and only do the bare minimum.


  2. Helpful (1)

    "A lot of ups and downs"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Anonymous Employee
    Current Employee - Anonymous Employee
    Doesn't Recommend
    Positive Outlook
    No opinion of CEO

    I have been working at Premier Research full-time

    Pros

    Great pipeline. Senior Management looking to expand into other areas

    Cons

    No work/life balance -- expected to work overtime after business hours.
    Lots of incompetent people, very little training.
    You will get stuck in a corporate salary structure. Raises are usually very little if anything and no bonuses
    The message is clear that talent can be replaced with new talent.

    Advice to Management

    Invest in your employees. Take the time to listen to their needs and concerns.
    Clean house and get rid of employees who can't pull their weight.

  3. Helpful (1)

    "Don't be Fooled"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Anonymous Employee
    Current Employee - Anonymous Employee
    Doesn't Recommend
    Positive Outlook
    No opinion of CEO

    I have been working at Premier Research full-time (More than 8 years)

    Pros

    Lots of business; flexible work schedule. Lots of paid time off

    Cons

    Don't be fooled by Premier's vision.

    They invest very little in their employees. Bonuses are non existent and raises are extremely low. No one has any problem with you working nights, weekends and well beyond 40 hours in any given week.

    Management is only looking out for the profit, which again, is not shared with the hard workers. Management doesn't care if teams get along or not as long as the money is coming in. There are folks who are outright mean and offensive. A negative work environment where you are threatened or treated poorly is not covered by any laws.

    There are also folks who do not have the ability to do their jobs. Very few get fired or put on a performance plan.

    Hard to move into other roles within Premier.

    Advice to Management

    Start practicing what is part of the 2020 vision. INVEST in your employees.


  4. Helpful (1)

    "Director"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Director in Raleigh, NC
    Current Employee - Director in Raleigh, NC
    Doesn't Recommend
    Negative Outlook
    Disapproves of CEO

    I have been working at Premier Research full-time (More than a year)

    Pros

    A decent job. Nice employees who enjoy their clients and how we contribute to helping others. Good people. Nice office.

    Cons

    C suite needs work. One dept. loves drama and stirs it up regularly. We have work to do. All have dominant personalities.

    Advice to Management

    Clean out those who cause drama.


  5. "Data Coordinator"

    StarStarStarStarStar
    Former Employee - Anonymous Employee
    Former Employee - Anonymous Employee

    I worked at Premier Research full-time

    Pros

    Nice group of people to work with.

    Cons

    No negative comments to share.


  6. Helpful (14)

    "Pretty much a roller coaster"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Project Management/SSU in Austin, TX
    Current Employee - Project Management/SSU in Austin, TX
    Doesn't Recommend
    Neutral Outlook

    I have been working at Premier Research full-time (More than 8 years)

    Pros

    - The pay is (now!) competitive, and raises are (now!) regular for some departments and positions (although not all).
    - It's a great place to get your feet wet in the research industry.
    - You can gain a lot of experience at many different types of studies.
    - Many of the US-based team managers are really good at their jobs (CMs, PMs) and are fun to work with.
    - They really do make attempts to foster a sense of community.
    - Benefits are decent.
    - There is a pervading positive feeling about working at the company, despite its issues.
    - There are some really great people there...I made several lifelong friends out of the experience.

    Cons

    - This company underwent a huge restructuring a few years back, and the employees paid for it. They changed people's positions and roles, re-assigning employees and relegating them to new positions without asking for their preferences.
    - There was, and remains, little appreciation/recognition for expertise of longtime employees. This company has been all too willing to let people go (I witnessed 4 mass layoffs over the 10 years I was there, and that was not pretty). Nowadays, employees are turned loose or encouraged to quit if they don't fit the newly redesigned "mold" of the newly redefined positions.
    - Line managers are quick to play favorites, and tend to be passive-aggressive in their behavior when challenged. Ultimately, they are not experienced at doing the job for which they are supposedly providing guidance.
    - In the Project Management and Start-up departments, the condescension from line managers and department heads is palpable; they literally treat their employees like children. New employees are hired at entry level positions with low pay and are babied, coddled and flattered with a forced "aren't we having FUN now, kids?" attitude. More experienced or senior employees undergo general indifference, petty attacks, gossip behind their backs, and subtle devaluations at the hands of their line managers...yet are absolutely expected to pick up the slack for the new employees' lack of training by those line managers.
    - Managers of the Project Management and SSU departments make feeble, insincere attempts to solicit people's opinions on team calls, while strongly discouraging one's opinion on 1:1 calls.
    - There is a general discouragement of moving between departments & achieving promotions within the company. Most who do manage to transition have to go through an arduous, challenging struggle just to get "approval" to make the move. Many do not succeed at breaking through these walls...so they leave.
    - For those employees who weathered years of internal changes, there is a pervading air of "just deal with it" when it comes to facing problems that the managers themselves have created.
    The majority of EU-based project managers are only experienced in their own area of residence. This inexperience creates problems when managing global teams and studies, and causes these inexperienced managers to either lean too heavily on their other country counterparts (creating more work for support members), or ignore them and their opinions entirely, thereby jeopardizing the study.
    - Development of new systems and processes are inefficient and are now so micromanaged that everyone does the job the same way, yet no one does the job well. All studies are not alike and there is no consideration for that.
    - The longer I stayed, the less valued I felt. The last year or two I was there, there were frequent, blatant discussions of how many people were "jumping ship."By the time I myself left, I was more than happy to walk that plank.

    Advice to Management

    Senior Mgmt: Solicit opinions from the employees who actually do the work, not their line managers. Actively seek out employee reviews of their line managers. You'd be astonished at what you discover. There's a lot of mistreatment, favoritism, and downright discrimination. Please try and care about that.
    Line managers: Metrics are not the be-all and end-all, no matter how much pressure you're under. Also: Simplifying processes and removing independent decision-making actually only makes desk monkeys, not good employees.


  7. Helpful (7)

    "Sr CRA"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Senior CRA
    Former Employee - Senior CRA
    Doesn't Recommend
    Negative Outlook
    Disapproves of CEO

    I worked at Premier Research full-time (More than 3 years)

    Pros

    Started in 2013 when company promised one to two protocols and 7 days on site. At that time the culture was fairly positive and my LM was very supportive.

    Cons

    The company has drastically changed under new management. CRAs are allocated to many teams (30% to project A, 45% to project B and so on until you are 100% allocated). The problem with this is that each project mgr treats you as if you are allocated 100% to their projects. You constantly have to tell them that you can't do 8 site visits for them when you are only allocated at 25% and have site visits on your other projects too! You are constantly split in many directions trying to juggle demands from many project mgrs. It's nuts! Also, you are now expected to be on site 12 days a month (that's much more than 7!). They're expense report system is very slow so the one day you are in your office is spent doing expense reports for just one week of travel on 3 different projects! The LMs do not have much power over your project mgrs or clinical mgrs. So if you are catching hell from one of the clinical mgrs, your LM can offer little help. Last but not least, your travel is nowhere near regional. Because you are allocated to several projects, you have to go wherever those sites are.

    Advice to Management

    Do not allocate CRAs to more than 2 projects. Invest in a more efficient expense reporting system. Offer leadership opportunities for CRAs that do not want to be a LM. Create mentorship opportunities and lead CRA opportunites. Allow CRAs to run some of the internal training sessions. Try harder to have CRAs be regional. Allow CRAs to increase their salaries. Provide a CRA Feedback to Management program and really listen to what CRAs have to say!

  8. Helpful (7)

    "Was once good but not so much now."

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Manager
    Current Employee - Manager
    Doesn't Recommend
    Negative Outlook

    I have been working at Premier Research full-time (More than 5 years)

    Pros

    Pretty good benefits-all except pay. Have worked at the company for quite a while, used to love it. It started out pretty rough but turned into a good company, a company that I enjoyed working for and took pride in my work. It is not that way now and is getting worse.

    Cons

    Over the last couple of years the company has had an influx of new management, it quickly turned into a terrible place to work. No life balance, they expect you to work long hours and keep pushing for more. All for below industry pay. All the talented and knowledgeable employees have left or are leaving. Very little direction from management except to question why nothing gets done, poor leadership. Middle management is full of individuals who have stabbed others to get where they are and the stabbing continues. Listened to recent "state of the company" where the CEO bragged about aggressive sales growth while maintaining the same number of employees. I'm done with the company.

    Advice to Management

    Reward those who actually do the work (good work) and provide more resources and employees. At least increase the staff somewhat when sales increase. Provide employees with better work/life balance, show respect to all employees not just the management.


  9. Helpful (4)

    "Director"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Director in Raleigh, NC
    Current Employee - Director in Raleigh, NC
    Doesn't Recommend
    Negative Outlook
    Disapproves of CEO

    I have been working at Premier Research full-time (More than 3 years)

    Pros

    Easy to get hired. If you need a job apply here. The recruiting process is easy and not well managed.

    Cons

    CEO doesn't get rid of those who need to leave. Hire better and reward those who actually do their work and get rid of those who take credit for others work and do nothing.

    Advice to Management

    C Suite needs some professionalism. Arrogance is not needed or admired.


  10. Helpful (5)

    "Immature atmosphere and inexperienced co-workers"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Anonymous Employee
    Former Employee - Anonymous Employee
    Doesn't Recommend
    Neutral Outlook

    I worked at Premier Research full-time

    Pros

    Small environment lends itself to a close relationship with management and co-workers.

    Cons

    Small environment lends itself to "clicks" and unprofessional work relationships. The department in which I worked was also disorganized and underdeveloped. Standard industry practices in my experience there was not being adhered to rather the "Premier way". This practice led to a lot of turnover and inexperienced employee's.


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